Rated 4.1 out of 5 by 55
Rated 3.0 out of 5.0 by CJ1113 Great service and staff, outdated facilities and poor housekeeping
The check in staff were friendly and responsive. The room upgrade (as Platinum Ambassador) was processed automatically, and a request for early check-in (noon instead of 3PM) was also honored immediately. The free parking (considering the location) was also nice, and the parking garage is underground and isolated from the seemingly rough neighborhood.
The issues we faced were following: inadequately cleaned bathrooms - it appeared that one of the towels was left on a wet spot, drenching the towel. We did not have to request extra as there were sufficient other towels available. The toilet was also not properly cleaned. The temperature of the shower was difficult to control. The breakfast, while free, was low quality. If not for the excellent staff (minus housekeeping), the free and safe parking, and its proximity to both K-town and the heart of downtown LA, we would not have stayed here.
November 26, 2013
Rated 1.0 out of 5.0 by gauravs Rude Staff and General Manager
Told us room would be ready in 30 mins, Had 2 rooms, none of which were ready. Changed story around a few times, first the system was down then they were waiting on Priority club rooms. Made up numerous excuses all while having us wait in the lobby for over 3 hours while telling us the rooms would be ready in 30 mins. Called the General Manager who told me I didnt know what I was talking about and basically called me a liar (i have been in the hotel industry for 15+ years). I am a priority club and this was the worst experience I have ever had at an IHG property.
November 14, 2013
Rated 5.0 out of 5.0 by Penntastic A downtown surprise
The area in which this hotel is located is a dump. BUT! the surprise is that this hotel is tucked away on a side street and is a GEM! I've never looked for a hotel in the MacArthur park area before because it's a very seedy area, but due to my particulars on my recent trip I was forced to pick a hotel in this area and WAS SO SURPRISED!
The hotel looks brand new, it's super clean and modern. The staff was very friendly and accommodating. The room was spacious and clean and the bed was comfortable.
This hotel is worth the free breakfast alone. They say continental, but there were fresh cooked eggs and breakfast meats, pancakes and all the usual continental offerings. Again, a great surprise.
Free wifi, a decent amount of free onsite parking.
The hotel is literally 5 minutes from downtown. It took less than 10 min to get into the parking structure at the convention center or staples center. It's a little to far to walk, but they offer a free shuttle.
The price was moderate, but VERY FAIR compared to hotels in the area. It was within my budget for this trip.
I'll be in LA again in a few months and have already canceled my reservation at my other hotel so that I can stay here again.
November 9, 2013