Rated 4.5 out of 5 by 102
Rated 5.0 out of 5.0 by Audi Bear Great stay
Everyone very friendly. A great relaxing stay. Breakfast was very nice, the room was spotless. Thank you so much.
July 6, 2014
Rated 5.0 out of 5.0 by skay66 Friendly staff
This was a very nice place to stay in Louisville. Out of the way a bit, but that made for quiet nights. Several nearby restaurants enabled us to eat dinners without having to travel too far.
I would have loved to use the pool, but being indoors, it held the chlorine chemicals in the air - TOO MUCH to last too long.
should I return to the area, I would not hesitate to use again.
And the staff was VERY friendly and helpful - great group of workers!
June 29, 2014
Rated 2.0 out of 5.0 by skling A bit rough
I am a Platinum and travel frequently to the area. I was disappointed in the room. Very run down.
June 27, 2014
Rated 2.0 out of 5.0 by ClinchMtnMan Squeaky Clean but Furniture Worn Out
While in Louisville for medical treatment my wife and I stayed at this property for four nights. The room was very clean and the staff was courteous and helpful.
The bed and linens were excellent. Comfortable and clean.
The only problem was the condition of the couch and chair in the room. The couch looked and felt dirty. It also had a hole in one of the cushions. We told the front desk staff about it the first morning and they either replaced the cushion or the entire couch. We covered it with a sheet just to feel comfortable.
The chair at the desk was in deplorable condition. The bonded leather (vinyl) on the chair back had peeled away leaving an ugly looking "scar" that just didn't look like one I'd want to sit in. We told the front desk staff about this and they said "Many of the chairs are like that!" It was not replaced.
Overall the room was clean but the poor condition of the couch and chair took away from an otherwise pleasant and comfortable stay.
June 24, 2014
Rated 5.0 out of 5.0 by mawnie Comfortable
Travelling with my family and going from one Holiday Inn
Express it is always nice to know what to expect when we
check in. Some places are slightly better than others but
we always know what to expect. This location was very
convenient to our places of intended visits plus easy
access to restaurants, etc. Thought the site was new
as it was so well maintained.
June 19, 2014
Rated 5.0 out of 5.0 by DFTBA Great Hotel
I have stayed here three times over the past year. This is a very clean hotel in a great location if you want to avoid downtown.
June 15, 2014
Rated 3.0 out of 5.0 by Sonor100 Frustrated
Upon arrival we were impressed with our first view of the room. Nice, clean and spacious. Room was warm but I figured the A/C had just been turned on. Since we brought a fan for noise we managed to cool down enough to sleep.
Upon waking in the morning, the room was at least as warm as the night before. I called the front desk and asked them to look at the A/C as we had it set on 60 and it was hot in the room. Was advised to turn it off and back on and to let them know if that changed anything. It did not so I advised the desk that we would be gone in an hour and someone could then have access to look at the unit. Fortunately, we had the door double locked as within 20 minutes the manager attempted to enter our room, WITHOUT KNOCKING. My wife and I both were in a state of undress so had we not had the door double locked it would have been very humiliating. I would expect that hospitality 101 teaches to NEVER attempt to enter a room without first confirming there are no occupants.
Upon returning to the room in the late afternoon the room had not cooled off at all. Thermostat was still set on 60. Called the front desk and asked them if the A/C had been fixed and received an affirmative response. Obviously whoever "fixed" the problem did not verify that the fix worked.
At that point I must admit that the staff did offer to provide a different room. Not sure that hospitality staff appreciates the inconvenience of having to repack and unpack a 2nd time when staying. In our case, we were in town for my wife's father's funeral and the extra packing and unpacking was just not in the plans. Of course, had we not carried our personal fan, staying in the room would not have even been a remote option.
The other frustrating part of the visit was the obvious inability for much of the service staff to comprehend the English language. I have nothing against those from other countries having jobs in the US, but I do expect to be able to adequately communicate with them.
I travel for a living and spend >100 nights per year in hotels. Although this facility had the capability to provide an outstanding stay, ours was mediocre at best.
June 9, 2014
Rated 5.0 out of 5.0 by Carolyn2014 Good Location, clean and comfy
Another great experience at Holiday Inn Express! Located on far east side of Louisville away from the airport noise and traffic.
June 8, 2014