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Rated 4.6 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by Very Nice Stay!! My family stayed the weekend at this hotel for a local volleyball tournament. I thought the rooms were larger than the normal hotel rooms and beds very comfortable. The hotel was very clean and the breakfast was probably one of the best! Very organized and clean breakfast area. The front desk staff, both checking in and out were extremely friendly. Some of our team stayed across town, I'm glad I switched my reservation. The next tournament, I've recommended that we stay at this facility. Great value and extremely pleased! Would definitely recommend. January 22, 2015
Rated 5.0 out of 5.0 by Great Wheelchair Accessible Room Wonderful hotel for wheelchair accessible services. The pool has a lift, the beds are a perfect height, the toilet was the perfect height, and the staff was VERY accomodating! January 20, 2015
Rated 5.0 out of 5.0 by electrical connections and lighting I would have liked an usb port and stronger bathroom lighting but I managed January 17, 2015
Rated 3.0 out of 5.0 by Great Rooms - Questionable Customer Service The best part of the stay and the reason I would recommend this place is for the rooms and the general overall appearance of the Hotel. It probably helps that this is a new HI, but we found the rooms to be clean, comfortable, and roomy. The breakfast choices were very good (even though there were not enough seats for the number of people). The only criticism I have on breakfast is that items that are not kept in containers (like yogurt, cereal, etc) need to have some sort of allergen indicator. This is not a gripe with this place, it's a gripe in general about MOST places. This limited what our son (with peanut/tree nut allergies) could eat. The pool/hot tub area was likewise clean and our kids (and even a few of us adults ) loved it. On the negative side, customer service was lacking. I had three rooms booked for our party and each group was paying for their room. After checking our statement, we realized that we were charged nearly $50 more (each) for two of the rooms on our reservation. It was corrected (good) but the front desk person acted like it was a bother to get it changed even after showing the paperwork with the reserved price. On the morning of our stay, I called the front desk (from my mobile phone since the room phone did not work) to request a plunger and was told to come get it myself. I was taken aback and simply said that I was in room XXX and that one should be delivered at their earliest convenience. The exasperated response from the front desk was (and I quote), "Well, I guess I can walk down and tell housekeeping". This is NOT acceptable, especially the attitude. January 8, 2015
Rated 5.0 out of 5.0 by Value and Comfort Conveniently located near all venues in Louisville and close to major highways, this hotel is updated and comfortable. Slow check-in was due to lack of back-up staff but that was the only drawback to this revue. The room was spotless; the beds comfortable, the room quiet (we were right across from the elevator and heard no hall or mechanical noise). The breakfast is predictable Holiday Inn, which I appreciate. Fresh fruit, various cereals, make-your-own pancakes, plenty of coffee, eggs...well, you get the picture. The convenience of having breakfast at the hotel included in the price cannot be over-stressed. The person staffing the breakfast area was quick to clean off tables and spray clean them. So appreciated. This particular Holiday Inn Express is one I will keep on my list for future visits to Louisville. January 6, 2015
Rated 5.0 out of 5.0 by Very Nice Motel and great value! Everything was great! Comfortable beds, quiet and very clean. The only thing that I would have liked is if the vanity was a little taller. I think it could have been accessible at one time. Overall great stay!! January 6, 2015
Rated 5.0 out of 5.0 by Comfortable and great service Service was good, the room was clean and "roomy" with a fridge, microwave, sofa and desk in addition to the sleeping quarters. January 3, 2015
Rated 5.0 out of 5.0 by Professional staff and very comfortable bed The staff were very helpful and professional, The bed was Great and the breakfast equally so. It was a very comfortable relaxing stay and I needed it! December 31, 2014
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