Rated 4.7 out of 5 by 260
Rated 5.0 out of 5.0 by LC1971 Tess at front desk
I was staying at your hotel from Minnesota for a wedding. My nail came off the night before the wedding and I needed to go to the store to get some super glue right away. I went to the front desk where Tess and Chris were working. Between the two of them, they finally found a taxi company to pick me up. However, while I was awaiting for the taxi to arrive, someone else took my taxi.
Tess offered to take me to the local Walmart because she knew I had already been waiting for my taxi for 40 minutes and to wait another 20+ for another one I would've been late to a family dinner. She said "this is the Holiday Inn EXPRESS. I'll take you."
She went above and beyond what was expected. I felt comfortable with her taking me since I wouldn't have know the taxi driver either.
In the morning of my departure, Tess put out some breakfast items for several members of my family that were departing very early before 6am. This was completely unexpected and my family was so very pleased to have something to eat before our 12 hour drive back to MN.
THANK YOU THANK YOU to Tess!
My stay was very nice!
July 2, 2015
Rated 5.0 out of 5.0 by jakama great stay
Trish & Tess were so helpful & friendly, they made you feel comfortable
June 29, 2015
Rated 5.0 out of 5.0 by GregWill Overnight Stay
Simple, clean, quiet and tasty in the morning. The perfect stay!!!
June 25, 2015
Rated 5.0 out of 5.0 by FritzKentucky Great time in Louisville
The weekend looked pretty rough with rain, so i took my children to the Holiday Inn Express and Suites in Louisville. We were greeted by Chris and were treated very kindly. After checking in to our room ( 307) we headed to the pool We found the pool to be clean and the staff to be attentive to every need we had. I would highly recommend this hotel for you if your interested in business or leisure - its clean, well appointed and convenient.
June 24, 2015
Rated 5.0 out of 5.0 by Robert911 Enjoyed my stay.
Great location, lots of amenities. I will go back to this location and have had nothing but great experiences at the Holiday Inn Express.
June 22, 2015
Rated 5.0 out of 5.0 by Wonderful Wanda2 Excellent choice!!!
Friendly staff and wonderful accommodations help to make being away from home a true and enjoyable delight. I would highly recommend this hotel!
June 19, 2015
Rated 5.0 out of 5.0 by Rondoj super stay
Great hotel with very nice rooms. great staff and accommodations. would recommend this hotel to everyone.
June 17, 2015
Rated 3.0 out of 5.0 by Thermostat5 “Do Not Disturb” Policy Not Respected
I stayed here while visiting the Kentucky Derby. I was disappointed in the lack of customer service I received from the staff. I bad several bad experiences with the staff while staying at the hotel.
(1)The day after I had checked in I enter the hotel I and I was rudely greeted with a “Are you a guest here””. I politely responded “yes” and continued to my room. When I mentioned this while speaking to the manager when I was checking out that same front desk staff member who had confronted me proudly stated in a rude tone “Well that was me and I asked you that because we have a problem with people off the street using our restrooms and that’s what I thought you were doing”. Never did she say not “Hello” or “How can I help you”, she just automatically assumed I wasn’t a guest. Really!?!
(2)The second instance was while using the hotel computer and it wasn’t working. When I went to get someone from the from desk to help she came in the room looked at me than the computer without touching anything and Said “Well It’s on and I don’t know what you want me to do about it” and left.
(3)The final and straw was when our room was entered while the “Do Not Disturb” was on the door. I was highly upset and felt totally violated and unable to relax. I was never really given a reason and while I did bring this to the attention of the manager who seemed very concerned all she could do was apologize.
The room was clean and the hotel is conveniently located.
June 16, 2015