Rated 4.6 out of 5 by 76
Rated 5.0 out of 5.0 by GoOSUBucks Awesome experience
This hotel was so welcoming. We didn't gave reservations, but pulled off due to weather. We were offered water and snacks when we checked in. The room was comfortable, clean and bed was just like home.
December 15, 2013
Rated 5.0 out of 5.0 by Mrb19ohio What More Can I Say....
When everything is "excellent" what more can I say. Great place, great value.
December 6, 2013
Rated 2.0 out of 5.0 by Drjoy Worst HIE ever
I always stay in HIE when I travel and this was the only time I have had such an awful experience. They did not tell us our room was next door to where smoking started and the entire floor was almost unbearable from the smell of cigarettes. We even put a towel under our door, but the smell creeped in and I coughed all night. Our toilet stopped up (just from urination), so they brought us up a plunger, but WE had to unstop it and it kept clogging back up. AND, our air conditioning didn't work. It would come on for a while, then click off and not because the thermostat needed to be adjusted. Just stopped. We had to leave just the fan on, which made the smell even worse. The rate I had on my confirmation email was less than what I was charged. They did fix that, but it was the only thing. I talked to the front desk the next morning and told her that I have never complained or had a bad experiece. She assured me the manager would call me the next day. I still haven't heard a word from any of them. If they had tried to resolve the issues, I wouldn't be writing this review, because I know things can happen.
November 21, 2013
Rated 5.0 out of 5.0 by travel2c checking out and checking in was both quick and friendly
Everything was clean. Staff helpful. Food was very good and hot. Room was clean When checking in was offered the best price for two groups looking for a room
November 11, 2013
Rated 4.0 out of 5.0 by AlanB5691 Always a good bet
This is my one of my favorite hotels to go to. I do a lot of travel and always see smiling, nice people here. They make you feel so welcome. Clean and nice to stay at.
November 3, 2013
Rated 4.0 out of 5.0 by Patty13 Great Service, Comfortable, Quiet Room!
I would rate our experience as Very Good if that option was available.
October 31, 2013
Rated 5.0 out of 5.0 by OwensboroRed Great IHG hotel
Great place to stay while in Louisville. Staff is friendly and good restaurants nearby. Always an upgrade available.
October 19, 2013
Rated 5.0 out of 5.0 by hhhhhhhh Good stay
This hotel is right on par with Holiday Inn Express. They actual made a point to treat me as a Priority Club member.
October 18, 2013
Rated 5.0 out of 5.0 by bp63636363 Friendly staff, great suites.
This is an excellent hotel. VERY friendly and welcoming front desk. Rooms are comfortable and suites are spacious.
October 13, 2013
Rated 5.0 out of 5.0 by flygrl ABSOLUTELY A WONDERFUL HOTEL WITH GREAT AMMENITIES.
I stayed at this hotel again, because this is my hotel of choice! Angela, the GM runs a nice hotel. The staff goes above and beyond to make sure you have an enjoyable stay. The breakfast buffet was good too. I just cannot say enough good things about this property. I have travelled extensively, and I must say this is one of the nicest Holiday Inn Express's that I have ever stayed in. I will be back soon!
October 13, 2013
Rated 5.0 out of 5.0 by TennisDad Will be back!!
We stay at a lot of HIE as we travel for tennis tournaments and this may be the best one yet!!
October 11, 2013
Rated 5.0 out of 5.0 by Excellian Enjoyed Our Stay!
Wishing we could have stayed more than one night here. Had a large room with very comfortable beds. This is a newer facility in a great area with good eateries within walking distance. Very welcoming staff and recognized us as IHG Reward Club members.
October 7, 2013
Rated 5.0 out of 5.0 by BJG60 Great Stay - Large Rooms
Beautiful room with kitchen, dining area and a nice area to work. Wi-Fi worked great - no complaints.
October 6, 2013
Rated 1.0 out of 5.0 by LWSJD Terrible customer service at front desk
We would not recommend a stay at this particular holiday inn express. Our customer service from front desk was awful! Will never stay there again.
October 3, 2013
Rated 3.0 out of 5.0 by adrienne1221 room not very clean
Normally it's a very enjoyable stay I was disappointed this time because the lamp shades were dirty. bathroom sink had a crack. Just not up to standard for my expectations. The room in general was not real clean.
October 2, 2013
Rated 5.0 out of 5.0 by KYCPA Clean comfortable room.
The room met my expectations in every way. It was clean and the bed was comfortable. The staff was friendly and professional.
September 30, 2013
Rated 4.0 out of 5.0 by chacha1235 air conditioner issues
My experience was good. However, the air conditioner unit had trouble heat the room, and it made loud sounds occasionally
The beds were nice, but the toilet had stains in it.
September 26, 2013
Rated 5.0 out of 5.0 by Melon Wonderful Hotel
Close to stores and restaurants, but far enough away from the hi-way that you do not hear traffic.
September 11, 2013
Rated 5.0 out of 5.0 by JeannieK7373 Your Clerk/Reservationist "Becky"
Becky made the entire experience at your facility so much more enjoyable with her helpfulness and cheery attitude. She's a "keeper". Better give her a raise!!!
September 11, 2013
Rated 5.0 out of 5.0 by Randy55 Second stay
This was the second time I stayed at this property and there will be a third. The location is convenient, the staff is friendly, and the hotel is clean.
September 7, 2013
Rated 5.0 out of 5.0 by Gpage89 Nice place to lay your head
We had a whirlwind weekend trip and finally got off the interstate at 1 am. The hotel was easy to find and right off the road. The night manager was friendly at that hour and our room was clean and comfortable.
September 6, 2013
Rated 5.0 out of 5.0 by EBruno Great service and friendly staff.
All staff members were great to work with and were super friendly. Seeing my name on the IHG Member board was fun to see first thing too. Location is great for the Louisville/Lexington area.
September 3, 2013
Rated 5.0 out of 5.0 by Prose1 Yay Louisvile!
A very standard Holiday Inn experience - which is GREAT! The most memorable part was the two women at the desk who assisted with check- in and gave us a great restaurant recommendation - Mark's Feed Store BBQ - it's not far and it is super delicious.
Holiday Inn properties are so consistent and reliable what you remember is how helpful the staff is especially when you are hungry in an unfamiliar place.
Pillows rocked! Its holiday inn!
September 2, 2013
Rated 4.0 out of 5.0 by Jack956822WESt comfortable room, but on smoking floor
Everything was great, except the "Non-smoking" room was on the smoking floor. How is that possible?
August 31, 2013
Rated 5.0 out of 5.0 by lishanld Great customer service and location
Becky is a great asset to this location as she is bubbly, pleasant, smiles a lot, happy, cheerful, and helpful. We were very happy with the wonderful staff, clean room, and pleasant stay. A great location!
August 28, 2013
Rated 5.0 out of 5.0 by MWTC Can't wait to get back!
Had a king room. This is only the second Holiday Inn that because of having our rewards card (that is free) gave us cold bottled water and snacks when we checked in. They also had fresh baked cookies for everyone. This small token is great when on a long trip. The room was extremely clean even the vent in the bathroom! The hot tub was perfect hot and clean very relaxing. The king bed was the most comfortable I have slept in! Only negative I can say was I requested to have AC turned on and room cold upon arrival because we were motorcycle riding and we knew we would be very hot. Sadly, it was not. But within about 30-45 mins room was cool.
August 27, 2013
Rated 5.0 out of 5.0 by older65 Very enjoyable
Everything was perfect. Everyone was very helpful. Room was very comfortable. Will definitely go back.
August 22, 2013
Rated 5.0 out of 5.0 by MrPhil Great service and spacious guest room
Very pleasant and welcoming desk staff. Friendly greetings any time of day or night. The room was extra large and the bed was comfortable. The breakfast selection was very good and the breakfast room was kept immaculate. We were asked if we as Rewards Club members wished to have a late checkout, we didn't have to ask ourselves. Overall we highly recommend this hotel.
August 21, 2013
Rated 5.0 out of 5.0 by Muetz11 Excellent hotel
Our family stayed for one night. We really enjoyed the stay. The hotel was very nice. The room was clean and comfortable. The kids enjoyed the pool. The desk staff were helpful and courteous. We would definitely stay at this hotel again if we are in the Louisville area. Recommended!
August 20, 2013
Rated 5.0 out of 5.0 by mommstoo Friendly Front desk staff
The gentleman that checked me in was very helpful and courteous!! Great customer service!
August 18, 2013