Rated 4.5 out of 5 by 105
Rated 5.0 out of 5.0 by DFTBA Great Hotel
I have stayed here three times over the past year. This is a very clean hotel in a great location if you want to avoid downtown.
June 15, 2014
Rated 3.0 out of 5.0 by Sonor100 Frustrated
Upon arrival we were impressed with our first view of the room. Nice, clean and spacious. Room was warm but I figured the A/C had just been turned on. Since we brought a fan for noise we managed to cool down enough to sleep.
Upon waking in the morning, the room was at least as warm as the night before. I called the front desk and asked them to look at the A/C as we had it set on 60 and it was hot in the room. Was advised to turn it off and back on and to let them know if that changed anything. It did not so I advised the desk that we would be gone in an hour and someone could then have access to look at the unit. Fortunately, we had the door double locked as within 20 minutes the manager attempted to enter our room, WITHOUT KNOCKING. My wife and I both were in a state of undress so had we not had the door double locked it would have been very humiliating. I would expect that hospitality 101 teaches to NEVER attempt to enter a room without first confirming there are no occupants.
Upon returning to the room in the late afternoon the room had not cooled off at all. Thermostat was still set on 60. Called the front desk and asked them if the A/C had been fixed and received an affirmative response. Obviously whoever "fixed" the problem did not verify that the fix worked.
At that point I must admit that the staff did offer to provide a different room. Not sure that hospitality staff appreciates the inconvenience of having to repack and unpack a 2nd time when staying. In our case, we were in town for my wife's father's funeral and the extra packing and unpacking was just not in the plans. Of course, had we not carried our personal fan, staying in the room would not have even been a remote option.
The other frustrating part of the visit was the obvious inability for much of the service staff to comprehend the English language. I have nothing against those from other countries having jobs in the US, but I do expect to be able to adequately communicate with them.
I travel for a living and spend >100 nights per year in hotels. Although this facility had the capability to provide an outstanding stay, ours was mediocre at best.
June 9, 2014
Rated 5.0 out of 5.0 by Carolyn2014 Good Location, clean and comfy
Another great experience at Holiday Inn Express! Located on far east side of Louisville away from the airport noise and traffic.
June 8, 2014
Rated 4.0 out of 5.0 by ConcertJunkie Good Safe choice
The location is excellent. Just off the main road and it made you feel like only people staying at the surrounding hotels would be in that area
June 5, 2014
Rated 5.0 out of 5.0 by Chanso716 Exceed Expectations
of the dozens of Holiday Inn Express hotels I've stayed in over the years, this one hands down is the cleanest, most comfortable and by far the friendliest staffed. Far beyond what we expected driving by. Tessy checked us in to a suite I would have expected at the far more expensive Hotel we had just been turned away at across the street.
The parking area is a little tight between hotels and the beds are really high off the floor for a shorter person to get into.
June 4, 2014
Rated 5.0 out of 5.0 by dmichigan Great Service and clean atmosphere.
We booked two different rooms for two nights while attending a family wedding in Louisville, traveling from Michigan. The overalll experience was excellent at this hotel, we also had 3 small children with us and they enjoyed the pool a lot.
June 4, 2014
Rated 5.0 out of 5.0 by reviewer1689 Great hotel!
This was a great hotel! Very clean and updated. Staff was friendly and helpful. The room was comfortable- my sleep was only inhibited due to pregnancy :)
June 4, 2014
Rated 3.0 out of 5.0 older and worn out
The room was fine. It was our bathroom that was is disrepair and I got the impression that they have frequent plumbing problems. The shower wasn't great and the toilet wouldn't flush at all. As far as Holiday Inn Express properties go, this one is pretty poor.
June 2, 2014
Rated 3.0 out of 5.0 by disappointed hotel guest horrible cable TV for the price point and the hotel brand
disappointing cable TV for the price point and hotel brand, like watching TV back in 1985, the rooms have flat screen TVs with no HD content, just fuzzy, grainy analog TV channels, all other aspects of the hotel ok but this point was a BIG disappointment. Owner/operator of this property needs to get off it's dollar and get better TV content to meet the exceptions of the IHG brand
June 2, 2014
Rated 5.0 out of 5.0 by DFTBA Very Clean
I have stayed at this location twice and will return. The hotel and guest rooms are very clean and the staff is very friendly. The location is nice if you want to stay away from downtown traffic.
June 1, 2014
Rated 5.0 out of 5.0 by Mike of MO NIce
Nice staff, excellent room, great location. Breakfast food quality leaves a bit to be desired as well as dining space.
May 27, 2014
Rated 5.0 out of 5.0 by Slowdown Always my first choice!
I travel for my job and have been staying here several years. The manager is amazing and the staff is very helpful and friendly. I always feel special and very comfortable. The bed is very comfortable and the room is always clean. I certainly plan a return visit when I am in the area!
May 19, 2014
Rated 5.0 out of 5.0 by Senior Travelers50 Quiet Convenience
Arrived late in the evening - appreciated the close proximity to the Interstate (Room was very quiet) and the easy access. Check in was quick and friendly. Breakfast was good - pancake machine was a bit fussy, but the attendant stayed with us until we got what we needed. Will stay here again.
May 4, 2014
Rated 5.0 out of 5.0 by ogfiii Great Stay
First time in a long time in HI Express. This hotel makes me want to start staying there again.
April 14, 2014
Rated 5.0 out of 5.0 by Kev37 Great hotel
My family and I were very impressed by the friendly ness of the hotel staff. The hotel was very clean. The beds are extremely comfortable. I really can't say enough about the staff. We started the evening at a different Holiday Inn on the West side, and the experience was so bad that I packed my family up at 11:30pm and left. When we arrived here, the staff was very polite and helped save our weekend get a way. I would recommend this hotel to everyone.
April 9, 2014
Rated 5.0 out of 5.0 by CandiceL Great place stay
Our family had a great stay. Every staff member was really nice. They made great recommendations. We appreciated the nice breakfast options.
April 4, 2014
Rated 5.0 out of 5.0 by idak second stay
This is the second visit to this hotel. Wonderful in every way.
March 26, 2014
Rated 4.0 out of 5.0 by kenneth1964 a/c
Overall our stay was excellent. The staff was great and the room was comfortable. However, the a/c unit was blowing warm air. We told the front desk and they said they would fix it. The next day the same problem existed. Luckily the weather was cold. However the room was stuffy.
March 24, 2014
Rated 5.0 out of 5.0 by Howard17 Great experience
Everything at this hotel was exactly what we needed. Thanks
March 17, 2014
Rated 5.0 out of 5.0 by idak perfect
The whole package. Great staff, clean, good food and nice pool. Returning again soon.
March 5, 2014
Rated 5.0 out of 5.0 by wknight486 Great Hotel Choice
I stay at this hotel several time per year usually on business. The staff is great and the hotel is nice and clean. I've never had an issue at this HIE. There are a lot of restaurants and it's right on I64.
March 3, 2014
Rated 5.0 out of 5.0 by Hank639 Great bed
Quite, comfortable and convenient. The staff were very nice and accommodating
February 27, 2014
Rated 5.0 out of 5.0 by Happy29 A great Holiday Inn express
I have stayed here probably 8 times in the last year while on business in Louisville. Hotel is always clean, front desk is always nice, a few of my favorite restaurants are nearby. As far as I am concerned, there is no other choice when staying in Louisville.
February 26, 2014
Rated 4.0 out of 5.0 by Tonyap ALMOST PERFECT
Everything was above average except for the fact the "new" pool burned all the girls (stayed with a volleyball team) faces once the got out. My guess is the chemicals were at a high level.
February 26, 2014
Rated 3.0 out of 5.0 by pmmurph Good Price/Value
Breakfast was a little lackluster, but a bowl a cereal did the job. Room was clean and staff was polite but scarce.
February 22, 2014
Rated 5.0 out of 5.0 by Flightsdelayed Flights Delayed
I have stayed here a few times in the past and keep coming back.
What more do I need to say?
January 23, 2014
Rated 5.0 out of 5.0 by Abc.123730 Great service and price
I recommend this hotel to anyone traveling to the Louisville area
January 2, 2014
Rated 5.0 out of 5.0 by JCW1988 Very Friendly Staff, Pool and Hot tub kept spotless (great for the kids)
We visit Louisville several times a year. This will be where we stay from now on. The staff are very friendly, always helpful and we found the amenities in top shape. Our children loved the pool which was immaculate. The hotel is located near many of the attractions and restaurants we visit when in Louisville.
January 1, 2014
Rated 5.0 out of 5.0 by swtrainer Clean and Quiet
My wife and I stayed there while visiting our son in the downtown Louisville area for Christmas. The hotel was clean and quite. Staff was very friendly and there is ample restaurants nearby. It was less than 10 minutes from downtown Louisville and easy access off the Interstate.
December 30, 2013
Rated 5.0 out of 5.0 by GoOSUBucks Awesome experience
This hotel was so welcoming. We didn't gave reservations, but pulled off due to weather. We were offered water and snacks when we checked in. The room was comfortable, clean and bed was just like home.
December 15, 2013