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Rated 4.5 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by Up to the standard I have stayed at many HIEs across the country. They have a universal high quality and this one is no exception. August 26, 2014
Rated 1.0 out of 5.0 Very Nice Overall Stay The handicapped room with its wand shower was a bit of a problem, but in general, it was a very nice stay. August 24, 2014
Rated 4.0 out of 5.0 by Flights Delayed. This property continues to be far behind other IHG properties in breakfast selection and quality. August 24, 2014
Rated 2.0 out of 5.0 by once nice, in decline The hotel is not what is was in the recent past. The room had mold in the shower, the toilet ran, the HVAC unit was blocked by the bed so climate control was impossible. The lot needs stripes repainted. They allowed a tracker trailer to park blocking many parking spots. Some of the staff has turned over, and they are not as friendly, in my view,as the people they replaced. The breakfast bar lacked bananas and Greek yogurt. August 20, 2014
Rated 5.0 out of 5.0 by The Bed was Great ! Clean room. The bed was so very comfortable and clean. August 19, 2014
Rated 5.0 out of 5.0 by Courteous staff The front desk staff is both professional and courteous. It goes out of its way to ensure a good stay. Bravo! August 19, 2014
Rated 5.0 out of 5.0 by Second Time Around Stayed here in May and had the opportunity to stay again. Arrived late and check-in was already set up and ready for us. Lobby coffee pot was almost empty but by the time we took our things to the room and returned to the lobby - they had a fresh cup waiting for us. Clean, quiet and well-maintained with good breakfast. August 18, 2014
Rated 5.0 out of 5.0 by SIMPLE A TOTAL PACKAGE!!!! BREAKFAST choices excellent... Gwenda or MaryLisa will even pack u a go bag!! ALWAYS beverages fruit & cookies available! I LOVE THE BED & BEDDING! Makes for a good night sleep! RELAX..GREAT POOL & JACUZZI! FITNESS center all u need!! ALSO a great area if you just want to go for a walk. STAFF very friendly and available for any need or problem! I am VERY picky about CLEANLINESS!! No problems seen ANYWHERE in hotel! I would definately choose again and recommend! August 16, 2014
Rated 5.0 out of 5.0 by Great breakfast and comfortable bed Wonderful, friendly staff, great breakfast and very comfortable bed and bedding. August 6, 2014
Rated 5.0 out of 5.0 by Great stay!!! The hotel was neat, clean and comfortable. The staff was quite friendly. August 4, 2014
Rated 5.0 out of 5.0 by Awesome stay This was the best hotel chain I have stayed in for many years. Staff were very accommodating,pleasant, knowledgeable! I will stay here again and again. Rooms were comfortable, roomy, clean, very little noise, beds were great!!! August 1, 2014
Rated 5.0 out of 5.0 by Excellent staff Staff was very customer service oriented and it made you feel important July 31, 2014
Rated 5.0 out of 5.0 by Clean hotel with good breakfast Just passing through on our vacation and stayed one night. Room was clean with a good mattress. They served a full breakfast and even had a pancake-making machine which my family enjoyed. Would definitely stay here again. July 29, 2014
Rated 5.0 out of 5.0 by great room great room,comfortable beds,great pool,staff great July 28, 2014
Rated 5.0 out of 5.0 by Leisure Traveler Everything was excellent except the desk chair. The upholstery was ripped in numerous places. It was well beyond needing to be replaced. July 28, 2014
Rated 5.0 out of 5.0 by KEEP THE SECRET!!! I had not chosen Holiday Inn in YEARS!! BUT I found myself looking in this area because of error in Resv elsewhere!! NOW I WOULDNT STAY ANYWHERE ELSE IN THIS AREA!!! The NEW EXPRESS H/I are GREAT! Have thought of everything... COMFORTABLE BED & LINENS, CLEAN, property well kept! FRIENDLY professional staff ALWAYS AVAILABLE. EXCELLENT bkft and drinks fruit and cookies available all day. THE POOL AREA IS FANTASTIC!! Even thought of HANDICAPPED ENTRANCE TO POOL & HOTTUB AREAS!! ENTIRE HOTEL SMOKE FREE! This property is managed by Angie. She has wisely chosen an EXCELLENT staff to assist her. This has resulted in a great hotel that I think ANYONE would enjoy and come back to!! Shhhh!!! I stay here a lot and don't want it too full!! HA!! FYI lots of places to eat or shop and right off interstate I 64 East end Louisville Ky! July 27, 2014
Rated 5.0 out of 5.0 by Great pillows/comfortable bed/ quiet Wonderful relaxing nite, courteous staff, nice place to stop for the night! July 25, 2014
Rated 4.0 out of 5.0 by nice place Very comfortable hotel with a friendly staff, enjoyed being made feel comfortable after a long trip. July 24, 2014
Rated 2.0 out of 5.0 by Great customer service, furniture needs replacing Some of the furniture in room and lobby is in need of being replaced and your Internet connection is poor July 22, 2014
Rated 5.0 out of 5.0 by Great stay Everyone very friendly. A great relaxing stay. Breakfast was very nice, the room was spotless. Thank you so much. July 6, 2014
Rated 5.0 out of 5.0 by Friendly staff This was a very nice place to stay in Louisville. Out of the way a bit, but that made for quiet nights. Several nearby restaurants enabled us to eat dinners without having to travel too far. I would have loved to use the pool, but being indoors, it held the chlorine chemicals in the air - TOO MUCH to last too long. should I return to the area, I would not hesitate to use again. And the staff was VERY friendly and helpful - great group of workers! June 29, 2014
Rated 2.0 out of 5.0 by A bit rough I am a Platinum and travel frequently to the area. I was disappointed in the room. Very run down. June 27, 2014
Rated 2.0 out of 5.0 by Squeaky Clean but Furniture Worn Out While in Louisville for medical treatment my wife and I stayed at this property for four nights. The room was very clean and the staff was courteous and helpful. The bed and linens were excellent. Comfortable and clean. The only problem was the condition of the couch and chair in the room. The couch looked and felt dirty. It also had a hole in one of the cushions. We told the front desk staff about it the first morning and they either replaced the cushion or the entire couch. We covered it with a sheet just to feel comfortable. The chair at the desk was in deplorable condition. The bonded leather (vinyl) on the chair back had peeled away leaving an ugly looking "scar" that just didn't look like one I'd want to sit in. We told the front desk staff about this and they said "Many of the chairs are like that!" It was not replaced. Overall the room was clean but the poor condition of the couch and chair took away from an otherwise pleasant and comfortable stay. June 24, 2014
Rated 5.0 out of 5.0 by Comfortable Travelling with my family and going from one Holiday Inn Express it is always nice to know what to expect when we check in. Some places are slightly better than others but we always know what to expect. This location was very convenient to our places of intended visits plus easy access to restaurants, etc. Thought the site was new as it was so well maintained. June 19, 2014
Rated 5.0 out of 5.0 by Great Hotel I have stayed here three times over the past year. This is a very clean hotel in a great location if you want to avoid downtown. June 15, 2014
Rated 3.0 out of 5.0 by Frustrated Upon arrival we were impressed with our first view of the room. Nice, clean and spacious. Room was warm but I figured the A/C had just been turned on. Since we brought a fan for noise we managed to cool down enough to sleep. Upon waking in the morning, the room was at least as warm as the night before. I called the front desk and asked them to look at the A/C as we had it set on 60 and it was hot in the room. Was advised to turn it off and back on and to let them know if that changed anything. It did not so I advised the desk that we would be gone in an hour and someone could then have access to look at the unit. Fortunately, we had the door double locked as within 20 minutes the manager attempted to enter our room, WITHOUT KNOCKING. My wife and I both were in a state of undress so had we not had the door double locked it would have been very humiliating. I would expect that hospitality 101 teaches to NEVER attempt to enter a room without first confirming there are no occupants. Upon returning to the room in the late afternoon the room had not cooled off at all. Thermostat was still set on 60. Called the front desk and asked them if the A/C had been fixed and received an affirmative response. Obviously whoever "fixed" the problem did not verify that the fix worked. At that point I must admit that the staff did offer to provide a different room. Not sure that hospitality staff appreciates the inconvenience of having to repack and unpack a 2nd time when staying. In our case, we were in town for my wife's father's funeral and the extra packing and unpacking was just not in the plans. Of course, had we not carried our personal fan, staying in the room would not have even been a remote option. The other frustrating part of the visit was the obvious inability for much of the service staff to comprehend the English language. I have nothing against those from other countries having jobs in the US, but I do expect to be able to adequately communicate with them. I travel for a living and spend >100 nights per year in hotels. Although this facility had the capability to provide an outstanding stay, ours was mediocre at best. June 9, 2014
Rated 5.0 out of 5.0 by Good Location, clean and comfy Another great experience at Holiday Inn Express! Located on far east side of Louisville away from the airport noise and traffic. June 8, 2014
Rated 4.0 out of 5.0 by Good Safe choice The location is excellent. Just off the main road and it made you feel like only people staying at the surrounding hotels would be in that area June 5, 2014
Rated 5.0 out of 5.0 by Exceed Expectations of the dozens of Holiday Inn Express hotels I've stayed in over the years, this one hands down is the cleanest, most comfortable and by far the friendliest staffed. Far beyond what we expected driving by. Tessy checked us in to a suite I would have expected at the far more expensive Hotel we had just been turned away at across the street. The parking area is a little tight between hotels and the beds are really high off the floor for a shorter person to get into. June 4, 2014
Rated 5.0 out of 5.0 by Great Service and clean atmosphere. We booked two different rooms for two nights while attending a family wedding in Louisville, traveling from Michigan. The overalll experience was excellent at this hotel, we also had 3 small children with us and they enjoyed the pool a lot. June 4, 2014
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