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Rated 4.6 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Leisure Traveler Everything was excellent except the desk chair. The upholstery was ripped in numerous places. It was well beyond needing to be replaced. July 28, 2014
Rated 5.0 out of 5.0 by KEEP THE SECRET!!! I had not chosen Holiday Inn in YEARS!! BUT I found myself looking in this area because of error in Resv elsewhere!! NOW I WOULDNT STAY ANYWHERE ELSE IN THIS AREA!!! The NEW EXPRESS H/I are GREAT! Have thought of everything... COMFORTABLE BED & LINENS, CLEAN, property well kept! FRIENDLY professional staff ALWAYS AVAILABLE. EXCELLENT bkft and drinks fruit and cookies available all day. THE POOL AREA IS FANTASTIC!! Even thought of HANDICAPPED ENTRANCE TO POOL & HOTTUB AREAS!! ENTIRE HOTEL SMOKE FREE! This property is managed by Angie. She has wisely chosen an EXCELLENT staff to assist her. This has resulted in a great hotel that I think ANYONE would enjoy and come back to!! Shhhh!!! I stay here a lot and don't want it too full!! HA!! FYI lots of places to eat or shop and right off interstate I 64 East end Louisville Ky! July 27, 2014
Rated 5.0 out of 5.0 by Great pillows/comfortable bed/ quiet Wonderful relaxing nite, courteous staff, nice place to stop for the night! July 25, 2014
Rated 4.0 out of 5.0 by nice place Very comfortable hotel with a friendly staff, enjoyed being made feel comfortable after a long trip. July 24, 2014
Rated 2.0 out of 5.0 by Great customer service, furniture needs replacing Some of the furniture in room and lobby is in need of being replaced and your Internet connection is poor July 22, 2014
Rated 5.0 out of 5.0 by Great stay Everyone very friendly. A great relaxing stay. Breakfast was very nice, the room was spotless. Thank you so much. July 6, 2014
Rated 5.0 out of 5.0 by Friendly staff This was a very nice place to stay in Louisville. Out of the way a bit, but that made for quiet nights. Several nearby restaurants enabled us to eat dinners without having to travel too far. I would have loved to use the pool, but being indoors, it held the chlorine chemicals in the air - TOO MUCH to last too long. should I return to the area, I would not hesitate to use again. And the staff was VERY friendly and helpful - great group of workers! June 29, 2014
Rated 2.0 out of 5.0 by A bit rough I am a Platinum and travel frequently to the area. I was disappointed in the room. Very run down. June 27, 2014
Rated 2.0 out of 5.0 by Squeaky Clean but Furniture Worn Out While in Louisville for medical treatment my wife and I stayed at this property for four nights. The room was very clean and the staff was courteous and helpful. The bed and linens were excellent. Comfortable and clean. The only problem was the condition of the couch and chair in the room. The couch looked and felt dirty. It also had a hole in one of the cushions. We told the front desk staff about it the first morning and they either replaced the cushion or the entire couch. We covered it with a sheet just to feel comfortable. The chair at the desk was in deplorable condition. The bonded leather (vinyl) on the chair back had peeled away leaving an ugly looking "scar" that just didn't look like one I'd want to sit in. We told the front desk staff about this and they said "Many of the chairs are like that!" It was not replaced. Overall the room was clean but the poor condition of the couch and chair took away from an otherwise pleasant and comfortable stay. June 24, 2014
Rated 5.0 out of 5.0 by Comfortable Travelling with my family and going from one Holiday Inn Express it is always nice to know what to expect when we check in. Some places are slightly better than others but we always know what to expect. This location was very convenient to our places of intended visits plus easy access to restaurants, etc. Thought the site was new as it was so well maintained. June 19, 2014
Rated 5.0 out of 5.0 by Great Hotel I have stayed here three times over the past year. This is a very clean hotel in a great location if you want to avoid downtown. June 15, 2014
Rated 3.0 out of 5.0 by Frustrated Upon arrival we were impressed with our first view of the room. Nice, clean and spacious. Room was warm but I figured the A/C had just been turned on. Since we brought a fan for noise we managed to cool down enough to sleep. Upon waking in the morning, the room was at least as warm as the night before. I called the front desk and asked them to look at the A/C as we had it set on 60 and it was hot in the room. Was advised to turn it off and back on and to let them know if that changed anything. It did not so I advised the desk that we would be gone in an hour and someone could then have access to look at the unit. Fortunately, we had the door double locked as within 20 minutes the manager attempted to enter our room, WITHOUT KNOCKING. My wife and I both were in a state of undress so had we not had the door double locked it would have been very humiliating. I would expect that hospitality 101 teaches to NEVER attempt to enter a room without first confirming there are no occupants. Upon returning to the room in the late afternoon the room had not cooled off at all. Thermostat was still set on 60. Called the front desk and asked them if the A/C had been fixed and received an affirmative response. Obviously whoever "fixed" the problem did not verify that the fix worked. At that point I must admit that the staff did offer to provide a different room. Not sure that hospitality staff appreciates the inconvenience of having to repack and unpack a 2nd time when staying. In our case, we were in town for my wife's father's funeral and the extra packing and unpacking was just not in the plans. Of course, had we not carried our personal fan, staying in the room would not have even been a remote option. The other frustrating part of the visit was the obvious inability for much of the service staff to comprehend the English language. I have nothing against those from other countries having jobs in the US, but I do expect to be able to adequately communicate with them. I travel for a living and spend >100 nights per year in hotels. Although this facility had the capability to provide an outstanding stay, ours was mediocre at best. June 9, 2014
Rated 5.0 out of 5.0 by Good Location, clean and comfy Another great experience at Holiday Inn Express! Located on far east side of Louisville away from the airport noise and traffic. June 8, 2014
Rated 4.0 out of 5.0 by Good Safe choice The location is excellent. Just off the main road and it made you feel like only people staying at the surrounding hotels would be in that area June 5, 2014
Rated 5.0 out of 5.0 by Exceed Expectations of the dozens of Holiday Inn Express hotels I've stayed in over the years, this one hands down is the cleanest, most comfortable and by far the friendliest staffed. Far beyond what we expected driving by. Tessy checked us in to a suite I would have expected at the far more expensive Hotel we had just been turned away at across the street. The parking area is a little tight between hotels and the beds are really high off the floor for a shorter person to get into. June 4, 2014
Rated 5.0 out of 5.0 by Great Service and clean atmosphere. We booked two different rooms for two nights while attending a family wedding in Louisville, traveling from Michigan. The overalll experience was excellent at this hotel, we also had 3 small children with us and they enjoyed the pool a lot. June 4, 2014
Rated 5.0 out of 5.0 by Great hotel! This was a great hotel! Very clean and updated. Staff was friendly and helpful. The room was comfortable- my sleep was only inhibited due to pregnancy :) June 4, 2014
Rated 3.0 out of 5.0 older and worn out The room was fine. It was our bathroom that was is disrepair and I got the impression that they have frequent plumbing problems. The shower wasn't great and the toilet wouldn't flush at all. As far as Holiday Inn Express properties go, this one is pretty poor. June 2, 2014
Rated 3.0 out of 5.0 by horrible cable TV for the price point and the hotel brand disappointing cable TV for the price point and hotel brand, like watching TV back in 1985, the rooms have flat screen TVs with no HD content, just fuzzy, grainy analog TV channels, all other aspects of the hotel ok but this point was a BIG disappointment. Owner/operator of this property needs to get off it's dollar and get better TV content to meet the exceptions of the IHG brand June 2, 2014
Rated 5.0 out of 5.0 by Very Clean I have stayed at this location twice and will return. The hotel and guest rooms are very clean and the staff is very friendly. The location is nice if you want to stay away from downtown traffic. June 1, 2014
Rated 5.0 out of 5.0 by NIce Nice staff, excellent room, great location. Breakfast food quality leaves a bit to be desired as well as dining space. May 27, 2014
Rated 5.0 out of 5.0 by Always my first choice! I travel for my job and have been staying here several years. The manager is amazing and the staff is very helpful and friendly. I always feel special and very comfortable. The bed is very comfortable and the room is always clean. I certainly plan a return visit when I am in the area! May 19, 2014
Rated 5.0 out of 5.0 by Quiet Convenience Arrived late in the evening - appreciated the close proximity to the Interstate (Room was very quiet) and the easy access. Check in was quick and friendly. Breakfast was good - pancake machine was a bit fussy, but the attendant stayed with us until we got what we needed. Will stay here again. May 4, 2014
Rated 5.0 out of 5.0 by Great Stay First time in a long time in HI Express. This hotel makes me want to start staying there again. April 14, 2014
Rated 5.0 out of 5.0 by Great hotel My family and I were very impressed by the friendly ness of the hotel staff. The hotel was very clean. The beds are extremely comfortable. I really can't say enough about the staff. We started the evening at a different Holiday Inn on the West side, and the experience was so bad that I packed my family up at 11:30pm and left. When we arrived here, the staff was very polite and helped save our weekend get a way. I would recommend this hotel to everyone. April 9, 2014
Rated 5.0 out of 5.0 by Great place stay Our family had a great stay. Every staff member was really nice. They made great recommendations. We appreciated the nice breakfast options. April 4, 2014
Rated 5.0 out of 5.0 by second stay This is the second visit to this hotel. Wonderful in every way. March 26, 2014
Rated 4.0 out of 5.0 by a/c Overall our stay was excellent. The staff was great and the room was comfortable. However, the a/c unit was blowing warm air. We told the front desk and they said they would fix it. The next day the same problem existed. Luckily the weather was cold. However the room was stuffy. March 24, 2014
Rated 5.0 out of 5.0 by Great experience Everything at this hotel was exactly what we needed. Thanks March 17, 2014
Rated 5.0 out of 5.0 by perfect The whole package. Great staff, clean, good food and nice pool. Returning again soon. March 5, 2014
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