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Rated 4.5 out of 5 by 132 reviewers.
Rated 4.0 out of 5.0 by Good Safe choice The location is excellent. Just off the main road and it made you feel like only people staying at the surrounding hotels would be in that area June 5, 2014
Rated 5.0 out of 5.0 by Exceed Expectations of the dozens of Holiday Inn Express hotels I've stayed in over the years, this one hands down is the cleanest, most comfortable and by far the friendliest staffed. Far beyond what we expected driving by. Tessy checked us in to a suite I would have expected at the far more expensive Hotel we had just been turned away at across the street. The parking area is a little tight between hotels and the beds are really high off the floor for a shorter person to get into. June 4, 2014
Rated 5.0 out of 5.0 by Great Service and clean atmosphere. We booked two different rooms for two nights while attending a family wedding in Louisville, traveling from Michigan. The overalll experience was excellent at this hotel, we also had 3 small children with us and they enjoyed the pool a lot. June 4, 2014
Rated 5.0 out of 5.0 by Great hotel! This was a great hotel! Very clean and updated. Staff was friendly and helpful. The room was comfortable- my sleep was only inhibited due to pregnancy :) June 4, 2014
Rated 3.0 out of 5.0 older and worn out The room was fine. It was our bathroom that was is disrepair and I got the impression that they have frequent plumbing problems. The shower wasn't great and the toilet wouldn't flush at all. As far as Holiday Inn Express properties go, this one is pretty poor. June 2, 2014
Rated 3.0 out of 5.0 by horrible cable TV for the price point and the hotel brand disappointing cable TV for the price point and hotel brand, like watching TV back in 1985, the rooms have flat screen TVs with no HD content, just fuzzy, grainy analog TV channels, all other aspects of the hotel ok but this point was a BIG disappointment. Owner/operator of this property needs to get off it's dollar and get better TV content to meet the exceptions of the IHG brand June 2, 2014
Rated 5.0 out of 5.0 by Very Clean I have stayed at this location twice and will return. The hotel and guest rooms are very clean and the staff is very friendly. The location is nice if you want to stay away from downtown traffic. June 1, 2014
Rated 5.0 out of 5.0 by NIce Nice staff, excellent room, great location. Breakfast food quality leaves a bit to be desired as well as dining space. May 27, 2014
Rated 5.0 out of 5.0 by Always my first choice! I travel for my job and have been staying here several years. The manager is amazing and the staff is very helpful and friendly. I always feel special and very comfortable. The bed is very comfortable and the room is always clean. I certainly plan a return visit when I am in the area! May 19, 2014
Rated 5.0 out of 5.0 by Quiet Convenience Arrived late in the evening - appreciated the close proximity to the Interstate (Room was very quiet) and the easy access. Check in was quick and friendly. Breakfast was good - pancake machine was a bit fussy, but the attendant stayed with us until we got what we needed. Will stay here again. May 4, 2014
Rated 5.0 out of 5.0 by Great Stay First time in a long time in HI Express. This hotel makes me want to start staying there again. April 14, 2014
Rated 5.0 out of 5.0 by Great hotel My family and I were very impressed by the friendly ness of the hotel staff. The hotel was very clean. The beds are extremely comfortable. I really can't say enough about the staff. We started the evening at a different Holiday Inn on the West side, and the experience was so bad that I packed my family up at 11:30pm and left. When we arrived here, the staff was very polite and helped save our weekend get a way. I would recommend this hotel to everyone. April 9, 2014
Rated 5.0 out of 5.0 by Great place stay Our family had a great stay. Every staff member was really nice. They made great recommendations. We appreciated the nice breakfast options. April 4, 2014
Rated 5.0 out of 5.0 by second stay This is the second visit to this hotel. Wonderful in every way. March 26, 2014
Rated 4.0 out of 5.0 by a/c Overall our stay was excellent. The staff was great and the room was comfortable. However, the a/c unit was blowing warm air. We told the front desk and they said they would fix it. The next day the same problem existed. Luckily the weather was cold. However the room was stuffy. March 24, 2014
Rated 5.0 out of 5.0 by Great experience Everything at this hotel was exactly what we needed. Thanks March 17, 2014
Rated 5.0 out of 5.0 by perfect The whole package. Great staff, clean, good food and nice pool. Returning again soon. March 5, 2014
Rated 5.0 out of 5.0 by Great Hotel Choice I stay at this hotel several time per year usually on business. The staff is great and the hotel is nice and clean. I've never had an issue at this HIE. There are a lot of restaurants and it's right on I64. March 3, 2014
Rated 5.0 out of 5.0 by Great bed Quite, comfortable and convenient. The staff were very nice and accommodating February 27, 2014
Rated 5.0 out of 5.0 by A great Holiday Inn express I have stayed here probably 8 times in the last year while on business in Louisville. Hotel is always clean, front desk is always nice, a few of my favorite restaurants are nearby. As far as I am concerned, there is no other choice when staying in Louisville. February 26, 2014
Rated 4.0 out of 5.0 by ALMOST PERFECT Everything was above average except for the fact the "new" pool burned all the girls (stayed with a volleyball team) faces once the got out. My guess is the chemicals were at a high level. February 26, 2014
Rated 3.0 out of 5.0 by Good Price/Value Breakfast was a little lackluster, but a bowl a cereal did the job. Room was clean and staff was polite but scarce. February 22, 2014
Rated 5.0 out of 5.0 by Flights Delayed I have stayed here a few times in the past and keep coming back. What more do I need to say? January 23, 2014
Rated 5.0 out of 5.0 by Great service and price I recommend this hotel to anyone traveling to the Louisville area January 2, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff, Pool and Hot tub kept spotless (great for the kids) We visit Louisville several times a year. This will be where we stay from now on. The staff are very friendly, always helpful and we found the amenities in top shape. Our children loved the pool which was immaculate. The hotel is located near many of the attractions and restaurants we visit when in Louisville. January 1, 2014
Rated 5.0 out of 5.0 by Clean and Quiet My wife and I stayed there while visiting our son in the downtown Louisville area for Christmas. The hotel was clean and quite. Staff was very friendly and there is ample restaurants nearby. It was less than 10 minutes from downtown Louisville and easy access off the Interstate. December 30, 2013
Rated 5.0 out of 5.0 by Awesome experience This hotel was so welcoming. We didn't gave reservations, but pulled off due to weather. We were offered water and snacks when we checked in. The room was comfortable, clean and bed was just like home. December 15, 2013
Rated 5.0 out of 5.0 by What More Can I Say.... When everything is "excellent" what more can I say. Great place, great value. December 6, 2013
Rated 2.0 out of 5.0 by Worst HIE ever I always stay in HIE when I travel and this was the only time I have had such an awful experience. They did not tell us our room was next door to where smoking started and the entire floor was almost unbearable from the smell of cigarettes. We even put a towel under our door, but the smell creeped in and I coughed all night. Our toilet stopped up (just from urination), so they brought us up a plunger, but WE had to unstop it and it kept clogging back up. AND, our air conditioning didn't work. It would come on for a while, then click off and not because the thermostat needed to be adjusted. Just stopped. We had to leave just the fan on, which made the smell even worse. The rate I had on my confirmation email was less than what I was charged. They did fix that, but it was the only thing. I talked to the front desk the next morning and told her that I have never complained or had a bad experiece. She assured me the manager would call me the next day. I still haven't heard a word from any of them. If they had tried to resolve the issues, I wouldn't be writing this review, because I know things can happen. November 21, 2013
Rated 5.0 out of 5.0 by checking out and checking in was both quick and friendly Everything was clean. Staff helpful. Food was very good and hot. Room was clean When checking in was offered the best price for two groups looking for a room November 11, 2013
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