Rated 4.6 out of 5 by 76
Rated 5.0 out of 5.0 by Kingster64 Excellent check in and top Professionalism!!
Way to go Louisville!! I must admit this was the best check in experience I've ever had in all the Holiday Inn's I've stayed in, including Europe's Holiday Inn's . My hats off to Becky who checked us in. My brother and sister in law was equally impressed. The too were wowed as we were recognized for our Platinum status. Regardless of the status, Becky was superb and should be if not already a model for customers service perfection. Once again, thanks for making us feel at home.
August 16, 2013
Rated 4.0 out of 5.0 by captain871 Had a Great Stay but
We had to book a King ADA room. Our issue wasn't the ADA room but that face that all the amenities that make the room usable for a non-disable person were broken. For example the shower holder was broken so you couldn't hang the shower head up to shower. The big issue is that that holes for the head were filled show no indication of future repair. Same for towel hanger on the back of the door. Staff was absolutely fantastic, hotel was extremely clean. We spoke to the staff and they said they would fix it. I hope so, this is a great hotel and a great experience shouldn't be downgraded over some easily fixed maintenance issues.
We would definitely give them another try.
August 13, 2013
Rated 1.0 out of 5.0 by Mrb19ohio All the above
We stayed in Room 221. This room was listed as a suite which normally brings to mind a "cut above the rest" so to speak.....wrong! Here is a sampling of what we encountered:
> Wallpaper in bath area peeling off the wall
> Frame around full length mirror fell off.
> Eating area had a table and chairs and nothing else
> Ceiling fixture in that area had no cover
> Knob on wardrobe was missing
> And as if this wasn't enough, the 2nd floor had no ice machine
and of course there was no ice in the frig.
When I called the front desk to complain the answer I received was that these problems would be handled by the maintenance man but he was off today.....sorry for the inconvenience. Needless to say we will NOT be visiting this location again.
August 7, 2013
Rated 5.0 out of 5.0 by Anna2 Comfortable and clean room. Good service.
Nice and comfortable lobby. Large breakfast room. Room was clean and well set up. Swimming pool and exercise room were very clean.
August 2, 2013
Rated 4.0 out of 5.0 by hamp46229 Great staff
This HI has a great front desk staff. Personable and more than willing to go the extra mile.
The motel is a little dated and worn. My room had a very musky smell the entire stay and the wallpaper was peeling in places.
The bed was super comfortable and provided a good nights sleep.
Cleaning staff was average or a little below.
Overall a good experience but not my usual HIE experience. The staff made up for some of the shortcomings
July 30, 2013
Rated 5.0 out of 5.0 by rb47 Great Stay
Our stay at the Louisville East was a wonderful and pleasant experience. We had loads of fun and the staff was more than helpful.
July 26, 2013
Rated 4.0 out of 5.0 by jettamsh Smoker's Welcomed
The room was great. My only issue was I was on the 4th floor (the smoker's floor). My room didn't smell of smoke, but the hallway reeked of the smoke smell.
July 23, 2013
Rated 4.0 out of 5.0 by reclaimer Great Room, however....
Great room and hotel, have stayed here before and will stay there again in the future. However, the wireless internet was really slow and so slow at times we could not connect.
July 5, 2013
Rated 5.0 out of 5.0 by wende had great service hotel was great
i really enjoy how they treat there guests offer freshly baked cookies very caring.
June 23, 2013
Rated 3.0 out of 5.0 by Frazmania Intelligence
The room was fine and the breakfast normal for a HIX, but my big issue was that I was out on business and needed some rest. I called for a 6:00 am wakeup call and I was staying in room 317. My wakeup call came at 3:17 which really messed up my hoped for rest. The commercial about, "I stayed at a Holiday Inn Express" was not true for me.
June 16, 2013
Rated 5.0 out of 5.0 by Last50mustang Well kept and clean
Very well maintained and clean. Close to highway excellent staff.
June 11, 2013
Rated 5.0 out of 5.0 by Happy29 One of my favorite Holiday Inn express'
I stay here 6 or so times a year, when doing business in Louisville. Right of 64, close to lots of restaurants including my 2 favorites in Louisville. Staff is always great, never had an issue. Rooms are always clean, hotel is always busy so parking can be an issue when returning from a late dinner.
The only negative I have is I get a stronger wifi signal from the hotel next door than this hotel. They really need to improve their wifi signals or add more antenna's especially on the 4th floor. Wish I had the password for the place next door since their signal is stronger, but luckily I have a hot spot.
I will continue to stay here though, so close to perfect. just fix the wifi.
May 21, 2013
Rated 5.0 out of 5.0 by Skeeterv Great hotel and location
Very comfortable and clean hotel. We found the area to be very quiet yet with nearby conveniences. Staff is friendly and helpful.
May 15, 2013
Rated 5.0 out of 5.0 by yorkie65 Great Facilities
Stayed here this year when over for the Mid America Truck Show, I normally stay opposite the Convention Centre, but as I failed to book early enough it was full so decided to stay about 15 minutes out at Jeffersonville. Really was a good move, excellent rooms, swimming pool and jacuzzi was great plus the fitness room. The free Breakfast was very good and free cookies in the foyer during the day. A little way out of town but nice a peacefull area with little or no traffic noise, will definitely stay here again.
May 10, 2013
Rated 5.0 out of 5.0 by Hammer1 Best Express i've ever stayed at!!!
What more can you say? Loved the elderly men at checkin. Super courteous & attentive. More hotels should utilize our aged community in this capacity. Did have one issue that was super disappointing though, my Mary Kay Moisturizer disappeared from my room the first day there. Really strange - must have gotten wrapped up in the linens - cause no one would risk their job over that!
May 4, 2013
Rated 5.0 out of 5.0 by Mom1Uper Stay in Louisville
Clean room, comfortable bed and great/friendly service
April 12, 2013
Rated 5.0 out of 5.0 by Betty77 Excellent Service
My job requires frequent travel and overnight stays. This hotel is by far one of the best that I have experienced. The staff are always very helpful and accomodating.They treat you more like a guest in their home instead of a hotel! They are a shining example of great customer service, and I hope upper management recognizes what a great team is operating this property on a day to day basis!
April 5, 2013
Rated 5.0 out of 5.0 by BBA60 Great place to stay in Louisville
I travel about 90 nights per year and always try to stay at this hotel when I'm in Louisville.
It's in a great location, is very clean, and the staff are friendly. Some of the furnishings are starting to show some wear, and that will need to be addressed soon.
I highly recommend this property.
April 4, 2013
Rated 1.0 out of 5.0 by jcmom Great experience
We pulled in late and were so tired. The front desk clerk was so pleasant and made us feel welcome. The room was really nice and clean and comfortable. We would definitely recommend this Holiday Inn Express.
March 29, 2013
Rated 5.0 out of 5.0 by Tanyia Relaxing experience
I have stayed at this particular hotel twice within a four week time span and it truly was a relaxing one. The beds are quite comfortable and the staff and service was great. On my first visit, the heat was not working properly and within 10 minutes or so, they had another room available for me to move to. I was quite surprised and impressed that they moved so quickly to make sure I was taken care of. I would definitely recommend this hotel to anyone.
March 9, 2013
Rated 5.0 out of 5.0 by Roland1965 Great Service
I am always treated like family at this hotel. Marylisa and Art always make checking in easy and they always are very responsive to any of my needs. Angie and Pam always take good care of me when checking out and also in getting a room on a last minute request. And Gwenda is always great when eating breakfast. This is a great place to stay!
March 7, 2013
Rated 5.0 out of 5.0 by CRE1 One of the best!
This is one of the best Holiday Inn Express properties we have stayed at. Everything was as near to perfect as it gets.
March 6, 2013
Rated 5.0 out of 5.0 by sue74 Excellent visit - as always
The entire staff made my stay most pleasant. The Holiday Inn Express is my home away from home.
March 1, 2013
Rated 5.0 out of 5.0 by CarGUYAndy Great staff Great accomadations STAY HERE.
Although the entire staff should be commended i find myself compelled to compliment Pam as well as the young lady that hosts the breakfast area. they are the definition of courtesy, professionalism and personal service. My job requires road travel weekly and have been in this hotel for 6 weeks (no laughing). Please commend the entire staff for cleanliness attention to detail and their friendly demeanors. i must say i always aim for the holiday inn express brand but this staff EXCEEDS all expectations. they are to be praised!!
February 27, 2013
Rated 5.0 out of 5.0 by fdfitz Excellent bed and friendly service
Will return to this property and would recommend to anyone.
January 22, 2013
Rated 4.0 out of 5.0 by Melons Good Breakfast
Although the breakfast was good, I think children should not be allowed in the dining area without the adult they are at the hotel with. That morning they were very disruptive.
January 21, 2013
Rated 5.0 out of 5.0 by JoeFMX Great Stay!
Excellent staff. They were very accommodating and polite. The property was clean and located in a great location. We will be staying here again the next time we come to the area.
January 19, 2013
Rated 5.0 out of 5.0 by sue74 Home away from home
The staff at the Holiday Inn Express is always friendly and helpful. My stay is always pleasant and I look forward to my trips to Louisville.
January 16, 2013
Rated 5.0 out of 5.0 by Dtrackman Louisville Gem
An excellent location, prompt and especially cheerful check in from the front desk supervisor. He was genuine and a real pleasure to meet at a very late hour check in.
One of the cleanest Holiday Inn Express at which I have lodged. Only suggestion is some humidification in the rooms - it was extremely dry which made sleep a little difficult.
I will be back!
January 15, 2013
Rated 5.0 out of 5.0 by edfgua Always Reliable
Arrived very late in the evening. Every staff member was warm and welcoming. Room and comfort exceeded our expectations. Wonderful breakfast. Easy access on/off freeway. Would definitely stay here again.
January 2, 2013