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Rated 4.6 out of 5 by 155 reviewers.
Rated 5.0 out of 5.0 by Enjoyed Our Stay! Wishing we could have stayed more than one night here. Had a large room with very comfortable beds. This is a newer facility in a great area with good eateries within walking distance. Very welcoming staff and recognized us as IHG Reward Club members. October 7, 2013
Rated 5.0 out of 5.0 by Great Stay - Large Rooms Beautiful room with kitchen, dining area and a nice area to work. Wi-Fi worked great - no complaints. October 6, 2013
Rated 1.0 out of 5.0 by Terrible customer service at front desk We would not recommend a stay at this particular holiday inn express. Our customer service from front desk was awful! Will never stay there again. October 3, 2013
Rated 3.0 out of 5.0 by room not very clean Normally it's a very enjoyable stay I was disappointed this time because the lamp shades were dirty. bathroom sink had a crack. Just not up to standard for my expectations. The room in general was not real clean. October 2, 2013
Rated 5.0 out of 5.0 by Clean comfortable room. The room met my expectations in every way. It was clean and the bed was comfortable. The staff was friendly and professional. September 30, 2013
Rated 4.0 out of 5.0 by air conditioner issues My experience was good. However, the air conditioner unit had trouble heat the room, and it made loud sounds occasionally The beds were nice, but the toilet had stains in it. September 26, 2013
Rated 5.0 out of 5.0 by Wonderful Hotel Close to stores and restaurants, but far enough away from the hi-way that you do not hear traffic. September 11, 2013
Rated 5.0 out of 5.0 by Your Clerk/Reservationist "Becky" Becky made the entire experience at your facility so much more enjoyable with her helpfulness and cheery attitude. She's a "keeper". Better give her a raise!!! September 11, 2013
Rated 5.0 out of 5.0 by Second stay This was the second time I stayed at this property and there will be a third. The location is convenient, the staff is friendly, and the hotel is clean. September 7, 2013
Rated 5.0 out of 5.0 by Nice place to lay your head We had a whirlwind weekend trip and finally got off the interstate at 1 am. The hotel was easy to find and right off the road. The night manager was friendly at that hour and our room was clean and comfortable. September 6, 2013
Rated 5.0 out of 5.0 by Great service and friendly staff. All staff members were great to work with and were super friendly. Seeing my name on the IHG Member board was fun to see first thing too. Location is great for the Louisville/Lexington area. September 3, 2013
Rated 5.0 out of 5.0 by Yay Louisvile! A very standard Holiday Inn experience - which is GREAT! The most memorable part was the two women at the desk who assisted with check- in and gave us a great restaurant recommendation - Mark's Feed Store BBQ - it's not far and it is super delicious. Holiday Inn properties are so consistent and reliable what you remember is how helpful the staff is especially when you are hungry in an unfamiliar place. AC worked Pillows rocked! Its holiday inn! September 2, 2013
Rated 4.0 out of 5.0 by comfortable room, but on smoking floor Everything was great, except the "Non-smoking" room was on the smoking floor. How is that possible? August 31, 2013
Rated 5.0 out of 5.0 by Great customer service and location Becky is a great asset to this location as she is bubbly, pleasant, smiles a lot, happy, cheerful, and helpful. We were very happy with the wonderful staff, clean room, and pleasant stay. A great location! August 28, 2013
Rated 5.0 out of 5.0 by Can't wait to get back! Had a king room. This is only the second Holiday Inn that because of having our rewards card (that is free) gave us cold bottled water and snacks when we checked in. They also had fresh baked cookies for everyone. This small token is great when on a long trip. The room was extremely clean even the vent in the bathroom! The hot tub was perfect hot and clean very relaxing. The king bed was the most comfortable I have slept in! Only negative I can say was I requested to have AC turned on and room cold upon arrival because we were motorcycle riding and we knew we would be very hot. Sadly, it was not. But within about 30-45 mins room was cool. August 27, 2013
Rated 5.0 out of 5.0 by Very enjoyable Everything was perfect. Everyone was very helpful. Room was very comfortable. Will definitely go back. August 22, 2013
Rated 5.0 out of 5.0 by Great service and spacious guest room Very pleasant and welcoming desk staff. Friendly greetings any time of day or night. The room was extra large and the bed was comfortable. The breakfast selection was very good and the breakfast room was kept immaculate. We were asked if we as Rewards Club members wished to have a late checkout, we didn't have to ask ourselves. Overall we highly recommend this hotel. August 21, 2013
Rated 5.0 out of 5.0 by Excellent hotel Our family stayed for one night. We really enjoyed the stay. The hotel was very nice. The room was clean and comfortable. The kids enjoyed the pool. The desk staff were helpful and courteous. We would definitely stay at this hotel again if we are in the Louisville area. Recommended! August 20, 2013
Rated 5.0 out of 5.0 by Friendly Front desk staff The gentleman that checked me in was very helpful and courteous!! Great customer service! August 18, 2013
Rated 5.0 out of 5.0 by Excellent check in and top Professionalism!! Way to go Louisville!! I must admit this was the best check in experience I've ever had in all the Holiday Inn's I've stayed in, including Europe's Holiday Inn's . My hats off to Becky who checked us in. My brother and sister in law was equally impressed. The too were wowed as we were recognized for our Platinum status. Regardless of the status, Becky was superb and should be if not already a model for customers service perfection. Once again, thanks for making us feel at home. August 16, 2013
Rated 4.0 out of 5.0 by Had a Great Stay but We had to book a King ADA room. Our issue wasn't the ADA room but that face that all the amenities that make the room usable for a non-disable person were broken. For example the shower holder was broken so you couldn't hang the shower head up to shower. The big issue is that that holes for the head were filled show no indication of future repair. Same for towel hanger on the back of the door. Staff was absolutely fantastic, hotel was extremely clean. We spoke to the staff and they said they would fix it. I hope so, this is a great hotel and a great experience shouldn't be downgraded over some easily fixed maintenance issues. We would definitely give them another try. August 13, 2013
Rated 1.0 out of 5.0 by All the above We stayed in Room 221. This room was listed as a suite which normally brings to mind a "cut above the rest" so to speak.....wrong! Here is a sampling of what we encountered: > Wallpaper in bath area peeling off the wall > Frame around full length mirror fell off. > Eating area had a table and chairs and nothing else > Ceiling fixture in that area had no cover > Knob on wardrobe was missing > And as if this wasn't enough, the 2nd floor had no ice machine and of course there was no ice in the frig. When I called the front desk to complain the answer I received was that these problems would be handled by the maintenance man but he was off today.....sorry for the inconvenience. Needless to say we will NOT be visiting this location again. August 7, 2013
Rated 5.0 out of 5.0 by Comfortable and clean room. Good service. Nice and comfortable lobby. Large breakfast room. Room was clean and well set up. Swimming pool and exercise room were very clean. August 2, 2013
Rated 4.0 out of 5.0 by Great staff This HI has a great front desk staff. Personable and more than willing to go the extra mile. The motel is a little dated and worn. My room had a very musky smell the entire stay and the wallpaper was peeling in places. The bed was super comfortable and provided a good nights sleep. Cleaning staff was average or a little below. Overall a good experience but not my usual HIE experience. The staff made up for some of the shortcomings July 30, 2013
Rated 5.0 out of 5.0 by Great Stay Our stay at the Louisville East was a wonderful and pleasant experience. We had loads of fun and the staff was more than helpful. July 26, 2013
Rated 4.0 out of 5.0 by Smoker's Welcomed The room was great. My only issue was I was on the 4th floor (the smoker's floor). My room didn't smell of smoke, but the hallway reeked of the smoke smell. July 23, 2013
Rated 4.0 out of 5.0 by Great Room, however.... Great room and hotel, have stayed here before and will stay there again in the future. However, the wireless internet was really slow and so slow at times we could not connect. July 5, 2013
Rated 5.0 out of 5.0 by had great service hotel was great i really enjoy how they treat there guests offer freshly baked cookies very caring. June 23, 2013
Rated 3.0 out of 5.0 by Intelligence The room was fine and the breakfast normal for a HIX, but my big issue was that I was out on business and needed some rest. I called for a 6:00 am wakeup call and I was staying in room 317. My wakeup call came at 3:17 which really messed up my hoped for rest. The commercial about, "I stayed at a Holiday Inn Express" was not true for me. June 16, 2013
Rated 5.0 out of 5.0 by Well kept and clean Very well maintained and clean. Close to highway excellent staff. June 11, 2013
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