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Rated 4.3 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Great Hotel I always love staying here. They're very friendly and try to make sure everything is nice. I have never had any issues before. July 16, 2015
Rated 4.0 out of 5.0 by Great Staff The staff was friendly and the kids loved the pool the room smelled funny on arrival but the clerk was quick to get things fixed July 14, 2015
Rated 3.0 out of 5.0 by Poor Service My husband and I checked into this hotel around 8:30pm on the 4th of July 2015. We had stayed here once before while in the area and the service was great. This stay was not so great. As we entered the hotel I noticed the floors were not very clean and there was some sort of odor. The young lady Sabrina had our room ready as soon as we got there. When we went into our room I went into the restroom to wash my hands so I could eat the food that we had brought, but the water in the sink had a foul odor, so I let the water run for about 4 or 5 minutes before the smell went away. So I thought since it was some construction going on in the area, it might have been a busted water line or something of that nature. So everytime we use the water we would have to let it run for about 4 to 5 minutes before that smell went away. Then when I got ready for bed, I noticed the linens did not smell fresh. It seemed as though the bed linen had not been changed from the previous guest. We stayed in room 312 with 2 queen beds, and the first bed that I laid on had not been changed. The other bed had clean linen on it. So on Sunday we left to go to church, and after church we went to eat with our church family and did not arrive until after 5pm. When we got to our room the beds had not been made or changed, the trash was still in our room. We went downstairs and told the young lady Sabrina, that our room had not been cleaned, and she said she was so sorry, and some one would clean it tomorrow. I told her we were leaving the next day and she just said I'm so sorry. Well, we have decided to take this hotel off our list of hotels to stay at while in the area. July 11, 2015
Rated 5.0 out of 5.0 by another business trip to Louisville As stressful as my job is, I can depend on the comfort and value of this location. They are constantly upgrading the rooms and the facility as an investment to guest comfort. I have experienced their commitment to continual improvement for many years. It is not accidental I achieve and maintain my platinum status at this location. July 2, 2015
Rated 4.0 out of 5.0 by Incorrect rating Although the rating comes up as 4 stars based on the program calculations, I would only rater this as a 3 star!!!! July 1, 2015
Rated 5.0 out of 5.0 by Stay in Louisville Hotel is worth the price. Staff very friendly. Room was slightly dirty. Breakfast food was ok. June 30, 2015
Rated 5.0 out of 5.0 by Great Service Hotel staff were very helpful during my stay. able to walk to a few restaurants from the hotel making it easy to get around. June 25, 2015
Rated 5.0 out of 5.0 by Friendly people The Holiday Inn Express was excellent, in almost every way. June 23, 2015
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