Rated 3.7 out of 5 by 34
Rated 2.0 out of 5.0 by walley COLD SHOWER
WHEN I CHECKED IN, I WAS CHARGED A DIFFERENT RATE THAN QUOTED ON IGH. I HAD RESERVATION PRINTED AND STAFF REFUSED TO LOOK AT IT OR MAKE A COPY. WAS TOLD IF MADE THROUGH IGH, THEY HAD NO CONRTROL OF IT.
ON WED MORNING , THE SHOWER WAS COLD, I CHECKED SINK AND IT ALSO WAS COLD., SO I TOOK A COLD SHOWER. REPORTED THIS TO FRONT DESK WHEN I LEFT THAT MORNING. A FRIEND OF MINE STAYING THERE ON ANOTHER FLOOR, ALSO HAD COLD SHOWER. HEARD OTHERS TALKING ABOUT COLD WATER IN BREAKFAST AREA THAT MORNING. WHEN I RETURNED THAT EVENING, I ASKED IF WATER WAS FIXED, STAFF SEEMED UNAWARE OF IT, BUT LOOKED AT NOTES IN COMPUTOR. CALLED ROOM LATER TO CHECK, AND WATER THAT EVENING WAS OK. WHEN CHECKING OUT ASKED THEM TO HONOR LOWER RATE I WAS QUOTED FOR INCONVENIENCE OF COLD SHOWER. TOLD ME MANAGER WAS NOT IN, HE WOULD CALL ME. HE DID CALL ME AFTER I LEFT. HE TOLD ME I DID NOT HAVE A COLD SHOWER, AND WAS "MAKING IT UP" TO GET A LOWER RATE. WAS VERY RUDE, AND WOULD NOT SATISFY ME. POOREST EXPERIENCE I EVER HAD AT HOLIDAY INN.
February 22, 2014
Rated 5.0 out of 5.0 by Lavena1 Will defiantly stay again
I love this hotel. I stay here anytime I'm in Louisville. The staff are so nice and helpful. The rooms are always clean and spacious. Plus Wal-Mart is across the street. Lol
December 31, 2013
Rated 1.0 out of 5.0 by resentful72 poor customer service
Came to hotel after working all night long and they refused to check me in early. I had to sleep in the parking lot for 3 hrs before I could check in. I am a platinum elite member and was treated poorly.
December 25, 2013
Rated 1.0 out of 5.0 by EAM2000 Frustrating Exercise Room treadmills broken
Checked n last nite. Both treadmills r broken- no one on staff knows how to fix or what to do. Clerk said has been broken for a week. Husband has heart condition & needs to walk everyday. Frustrating as staying here thru Tues! Problem should have been resolved b4 we arrived. Next time staying at Different hotel across street- seems every HIE we stay at has issues. Budget constraints? Need to update site & revise as cannot deliver as promise. Further frustrated as only response will b std form letter. R only recourse is to go elsewhere in future. FRUSTRATED AND FED UP.
P.S. Windy last nite- windows WHISTLED most of the nite.
December 22, 2013
Rated 5.0 out of 5.0 by Traveler20580 Great Hotel
Upon arrival, we were immediately greeted by a friendly front desk staff member. When we got to our room, there was no heat. We called the front desk and the staff member quickly came to our room to take a look. Within minutes, he determined that the motor in the heating unit was out, and he switched us to another room without us having to wait for very long at all. The room was clean and very nice. Breakfast was great as well.
December 8, 2013
Rated 1.0 out of 5.0 by xcfam staff and service
The owner of the hotel decided that quiet hour should start an hour earlier on Saturday because of what he saw on the security camera on Friday. What did he see? A bunch of people enjoying each other's company. Did we stay up late? Yes? Were we rowdy? NO. I will never stay at that hotel again because of the owner changing the rules to a group of people who weren't doing anything wrong in the hotel. I am very disappointed with this hotel and won't be returning.
November 27, 2013
Rated 3.0 out of 5.0 by JRC01 Great service but bed uncomfortable
The service was great, friendly people but the bottom fitted sheets on our king bed would not stay on the mattress, don't know what the problem was mayby sheets to small for bed.
October 31, 2013
Rated 4.0 out of 5.0 by Denise60 If Rest is what you want
This one day, activity packed outing required a restful night for the next day’s road trip. Holiday Inn Express proved to be the right place for a tired traveler. After arriving to the hotel later than planned, I was greeted by a friendly and efficient receptionist, and the night’s rest was pleasant and comfortable. I would stay here again.
October 16, 2013