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Rated 4.2 out of 5 by 110 reviewers.
Rated 3.0 out of 5.0 by Bad Receptionist Service At the time of check in, I asked receptionist for a room on upper floor but she replied that there is abosutely no room available on the upper floor. Another colleague of mine checked in 15 minutes later and he got a room on upper floor, although he never asked for a room on upper floor. I think that particular receptionist was too lazy to change my pre-booked room. I thought being a IHG member, I should be given preference. February 24, 2015
Rated 4.0 out of 5.0 by Enjoyable stay But breakfast was below par compared to other Holiday Inn experiences. February 23, 2015
Rated 5.0 out of 5.0 by This hotel never disappoints I've stayed at this hotel many times. It's always amazing. The staff is helpful, the rooms are clean, and breakfast is quick, good, and convenient. I won't stay anywhere else in Louisville. February 22, 2015
Rated 1.0 out of 5.0 by Horrible Stay Once arriving to the hotel me and my 16 year old son were told that the rate was for two night stay not just one, our plans changed. The reservation confirmation stated that we would need to cancel before 6pm of the stay and it would be OK. They never said we HAD to stay for two nights to stay one night. I checked out the next morning and everything seemed OK, but I just noticed I got charged for both nights. Then when we got to the room it had only one bed, we ordered two. The lady at the front desk said they were booked and we had no choice. Then we went to the pool to relax, there were no towels at the pool. Finally we decided to go to sleep there was a noise similar to a tractor pull coming from the room above for about 45 minutes, maybe a whirlpool tub I don't know. Will never stay here again. February 19, 2015
Rated 4.0 out of 5.0 by Clean and Comfortable but pretty pricey The Louisville Northeast Holiday Inn Express provides what you expect but at a premium price. There were no premium amenities however, and the wireless internet was almost unusable. February 17, 2015
Rated 5.0 out of 5.0 by Convenient and clean!! I stay here on wintery nights due to living in the Country. It's a convenient, clean, and comfortable place to stay. The staff are a wonderful group of people. I highly recommend this place. February 9, 2015
Rated 5.0 out of 5.0 by Nice Place Business Trip didn't spend much time at hotel. Friendly people. January 31, 2015
Rated 5.0 out of 5.0 by Great Stay, highly recommend Noticed somebody had posted a very bad review and felt like I needed to counter. I've stayed here several times and have always been very happy. Never had any problem with strange smells or anything like that. I am platinum and I stay at many different IHG hotels and I'm rarely not satisfied, but this HI Express in particular I would rate as definitely in the top tier of the brand. I have had a couple issues with the TV box in the past, but this time the TV has been replaced with a 55 or 60" Samsung Smart TV and it's been great. Haven't used the pool, but it looks good sized and clean. Always been welcomed as Platinum as well, though I don't feel a need to be. It actually seems a little silly, but I get my bonus points as well. January 22, 2015
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