Rated 4.2 out of 5 by 103
Rated 5.0 out of 5.0 Great Stay, highly recommend
Noticed somebody had posted a very bad review and felt like I needed to counter.
I've stayed here several times and have always been very happy. Never had any problem with strange smells or anything like that.
I am platinum and I stay at many different IHG hotels and I'm rarely not satisfied, but this HI Express in particular I would rate as definitely in the top tier of the brand.
I have had a couple issues with the TV box in the past, but this time the TV has been replaced with a 55 or 60" Samsung Smart TV and it's been great.
Haven't used the pool, but it looks good sized and clean.
Always been welcomed as Platinum as well, though I don't feel a need to be. It actually seems a little silly, but I get my bonus points as well.
January 22, 2015
Rated 2.0 out of 5.0 by Renea S Unclean hotel
Upon arrival, I was NOT welcomed as an IGH rewards member even thought I am a Gold Member and been a member for MANY years. I never have had this happen! Even though they were given my card, I had to contact HI to have the points added to my card.
Check in was very easy and the front desk clerk was very nice. Going into the elevator and hallways, the smell was overwhelming as it was very discerning. The carpets in the halls were very filthy and stained.
The room was not immaculate (as I have come to expect) but the bed was comfortable. The pool was very cold! The breakfast left a lot to be desired and many items, we were told, were "not available". Had to go somewhere else to get breakfast.
Stayed in 12 different Holiday Inn Expresses in December and for price, amenities, and breakfast, this was the WORST!
I would not have spent more than one night here if staying longer. The next time I am in this area, I will stay somewhere else.
January 11, 2015
Rated 4.0 out of 5.0 by chrysta1221 Comfy Pillows
Nice location, close to a mall and restaurants. We were able to walk to a nice dinner. Kind of a busy area so no view per say but we were not looking for that. The free breakfast is always nice and the beds/pillows are awesome.
December 30, 2014
Rated 5.0 out of 5.0 by klh1019 Great room
Great service and great room, recommend it to anyone traveling to the Louisville Area.
December 29, 2014
Rated 5.0 out of 5.0 by WevDreamer Very Nice
Nice and quiet location. The staff treated me excellently. Felt secure. Everything was great.
December 26, 2014
Rated 4.0 out of 5.0 by CR47 Convenient
The hotel was convenient to where family lives and activities/places we wanted to go. The beds/rooms were comfortable and we were able to get adjoining rooms for our family group. The bathrooms were clean and towels were soft. We did use the pool which was small and had a limit of 5 people and it was cold!. The fitness room was small as well.
The breakfast area was nice and there was the intention of a good variety of foods but it took a while for hot items and fruit to be restocked. Serving started at 6 which was not early enough for us a couple mornings.
December 20, 2014
Rated 5.0 out of 5.0 by Aussie J & B Overall Review
Starting with check in and ending with check out, the staff were more then happy to assist where they could. Friendly service, clean rooms safe and secure surroundings. My only recommendation/suggestion would be to provide a fresh water station either in the foyer or next to the coffee station - so guests can refill water bottles.
December 19, 2014
Rated 5.0 out of 5.0 by INtraveler2014 great weekend stay
We stayed for 3 nights and found our room to be very clean and comfortable. Probably the cleanest hotel I've stayed in recently. Breakfast was a little crowded Saturday morning and they were out of most items when we got there but staff did try to get more things out as soon as possible. I would definitely stay here again.
December 12, 2014