Rated 4.2 out of 5 by 188
Rated 2.0 out of 5.0 Mislead and Room Not Clean
Was quoted over the phone a different rate than was charged.
I arrived, hopped in the shower only to find 2 used bars of soap from the previous guests. Then noticed the trash can in the bathroom had not been emptied. There were also several used cups on the sink.
I've stayed at this location several times, and over the past few stays I had encountered a similar experience where there was a used wash cloth in the shower in additional to a long black hair about 12" in length.
October 6, 2015
Rated 5.0 out of 5.0 by jp196334 Good Experence
On business, no problems with service, just an issue with the internet.
October 5, 2015
Rated 1.0 out of 5.0 by Bev1 room not clean, foul odor
I travel frequently with my job and stay almost exclusively within the IHP brand. I am normally pleased. Before this stay I read reviews on the property and thought it would be fine, and the location was good. However, the room I was given was not clean (filth behind the night stand, musty odor, uncomfortable bed and the water had a foul smell, but it was late and I wasn't sure they had another room available. I had to return a few days later and was put in the SAME EXACT ROOM. When I told the clerk that I was not satisfied with that room earlier in the week and did not want it, they insisted that it had been cleaned and wanted me to walk to the room and inspect it. We entered the room- still stinking as it had been, and I brought them over and showed them the filth beside the bed. They never apologized for my bad experience but did put me in a different room that somehow they were CONFIDENT would be suitable. When I inspected this room it looked much cleaner although it was musty smelling as well, but I figured this must be the room they keep available for people that complain. It had a bigger TV and the bed was of much better quality than the other room.
I do not recommend this particular HI. There are far too many options (including other IHP properties) in a place as big as Louisville to endure such and I will definitely not use this one again.
October 3, 2015