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Rated 4.5 out of 5 by 160 reviewers.
Rated 4.0 out of 5.0 by Frequent user I have used this HI-Express location several times in the past few months due to an ill family member. My only complain thus far is the fact that I called the hotel directly to make my reservation this last visit and the girl transferred me to 'reservations' instead of handling my call directly. If I wanted to talk to someone located who knows where, I would of called the 800 number or done it on-line. My unanticipated second night stay was much better as Caleb was at the desk that evening. He is a very professional and makes you feel like a very valued guest. This young man deserves much recognition for his exceptional service. I stay at this hotel often when visiting Rockford. It is always clean, the staff is friendly, breakfast inviting. In a very safe part of town away from the hustle and bustle of the East State Street side of Rockford. It is a bit of a drive to Rockford Memorial Hospital, but I honestly don't mind given the outstanding accommodations, willingness to room me according to my needs, the privacy and quiet location of the hotel, and the over all safe feeling I have as a female solo traveler. August 24, 2014
Rated 5.0 out of 5.0 by Always a good stay. I stay here often as a midway point home and am never disappointed. The staff is always welcoming, and the rooms are always clean. August 23, 2014
Rated 5.0 out of 5.0 by Nice place to stay in Rockford I found this hotel to be everything needed for a nights stay. August 23, 2014
Rated 5.0 out of 5.0 by Comfortable one night stay with family Nice hotel, easy access from expressway, easy access to leisure activities in and around Rockford. Pleasant, helpful staff. Would recommend hotel to others. August 22, 2014
Rated 5.0 out of 5.0 by Excellant service staff very helpful getting information about the hotel via phone prior to making the reservation. had an unrelated to the hotel injury, and staff was very accommodating in getting me to the urgent care clinic. August 22, 2014
Rated 5.0 out of 5.0 by No surprises We had a good experience. Nice pool and hot tub. Good breakfast. August 21, 2014
Rated 4.0 out of 5.0 by Excellent, Great Place Loved the stay. Just what we were looking for. Comfortable and Clean August 21, 2014
Rated 4.0 out of 5.0 by Had a very good stay We found this hotel to provide a great stay at a great price. It was easy to get on and off the highway and was very well kept. August 21, 2014
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