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Rated 4.5 out of 5 by 200 reviewers.
Rated 2.0 out of 5.0 Rude Staff There was three staff members working when I checked in. Though non of them greeted me as an IHG Member the gentleman that was about to leave was the only kind one. The others where to busy talking to care. September 13, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff! Staff was very friendly and courteous! Made sure that everything was good to go for my stay! September 11, 2014
Rated 5.0 out of 5.0 by Great Location I've stayed at this hotel several times. The beds are comfortable and the hotel is close to shopping and medical center access. Easy access to Loop 289 and Martha Sharp Freeway. Quiet location and friendly staff. September 10, 2014
Rated 5.0 out of 5.0 by conveniently located near our planned event I love staying here and have stayed here every time with a group reservation for the convenience of location. I know my way around this area and never have to go far for shopping or eating even for family entertainment. Breakfast is always convenient there in the hotel and we use frequently and my kid loves having an indoor pool to enjoy after her gymnastics the one room suite for its spaciousness. September 10, 2014
Rated 5.0 out of 5.0 by Clean and friendly hotel Hotel was clean, everything worked, staff was very friendly. Pillows and bed were ok. Not a fluffy pillow fan. September 9, 2014
Rated 5.0 out of 5.0 by Excelent Value Very enjoyable stay. Nice clean room. Complimentary breakfast very good. September 6, 2014
Rated 5.0 out of 5.0 by Great service and wonderful and comfortable room. Lubbock West is awesome! I have to stay in hotels a lot for work and pleasure. Holiday Inn Express is my number 1 choice and Lubbock West is extremely friendly and helpful. Their hotel is very clean which is important to me. Thanks for a great stay! My daughter attends LCU and plays soccer, so we will be staying here frequently! Thank you! September 5, 2014
Rated 5.0 out of 5.0 by Everything was perfect and we will be back! Our stay was great!! The staff greeted us with friendly welcomes and smiles and answered all of our questions. The rooms were easy to find, clean and very comfortable. We liked having a microwave, refrigerator, and coffee pot ready to use. The bathrooms were set up very neat with everything you would need. We didn't hear any noise from the other rooms and rested great. The breakfast was good with many choices to choose from. The Lobby and outside were clean and neat. Everyone we met had a friendly, Hello and smile! We didn't use the exercise room this trip or the pool, but do plan to use them on our next trip. We do not have one complaint! September 4, 2014
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