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Rated 4.5 out of 5 by 232 reviewers.
Rated 5.0 out of 5.0 by good hotel The only negative was the college track (?) team that arrived on Friday. They slammed doors and ran up and down the halls ALL evening. Plus the person above me kept bouncing a ball. Very annoying. I almost thought it was a swingers convention or something as much as people were changing rooms! Other than that, place was quiet on the other nights even being near the freeway. Great facility, friendly staff and a good variety offered at breakfast. November 13, 2014
Rated 5.0 out of 5.0 by Good clean room We have stayed here before and always enjoy it. The staff is very helpful and the WIFI is reliable. November 12, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service This is the first time staying at this hotel. The staff were all very friendly and helpful. The bed was very comfortable, the room was very clean, and the free breakfast was delicious. We have family in Lubbock, and will stay here on our next visit to Lubbock. I would recommend this hotel. November 9, 2014
Rated 2.0 out of 5.0 Needs repair Coffee cold. Commode needed repairs and cleaning. Heat didnt work. ETC., ETC. In a run down part of city November 4, 2014
Rated 5.0 out of 5.0 by My GPS went out... I called the property and the young man working the front desk was able to help me navigate to the hotel. It was around 11pm and the help was greatly appreciated! November 1, 2014
Rated 5.0 out of 5.0 by A comfortable night stop Large well appointed room with a very comfortable bed. Spotlessly clean. Like the idea of two bottles of drinking water placed in the bathroom each day. All round very impressed with HIE - they have even upped their game in the US since when I stayed same time last year! November 1, 2014
Rated 5.0 out of 5.0 by Nice hotel Overall it was a nice experience. Only have 4 minor complaints. 1 they really need to get new pillows, 2 the coffee maker in the room was gross, tried to clean it but couldn't, so didn't use, cleaning staff really needs to check it everyday and scrub it with a brush, 3 you could hear the kids running up and down the hall at night slamming their room doors and 4 the breakfast was just so, so. The coffee was good but the last 2 pots they brought out were cold. Not sure why. Otherwise the room was very clean as was the bathroom. I would stay there again. October 30, 2014
Rated 5.0 out of 5.0 by Great Example of customer service While we only stayed here two nights, both were very pleasant, the customer service was nothing more special than any other hotel i have stayed in, it was the delivery that was excellent. From the moment we checked in to the time we checked out every single member of the staff was extremely kind, always saying hello, smiling and greeting us. I have stayed in alot of hotels due to my job but this one stood out as a property that prides itself in creating a warm welcoming environment thanks to its cheery friendly staff. It was not just one member of there team but the whole team that made this a great experience. I would recommend this property to anyone. October 30, 2014
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