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Rated 4.5 out of 5 by 206 reviewers.
Rated 4.0 out of 5.0 by One night stay Room were clean and quiet. Staff was nice on arrival. Breakfast was plentiful September 24, 2014
Rated 5.0 out of 5.0 by Thanks to Staff This weekend was based around a stressful event. I got lost before making it to HIE. The next morning I found a flat tire on my car! I had an appointment to keep and Jason was amazing! He found a nearby tire store; got them to come over right away. They picked up the tire and had it fixed in a short time at a reasonable rate. He also recommended a nearby restaurant and night spot for some local entertainment. Thanks to Jason for helping me survive the weekend. Then entire staff was friendly and helpful. The room was at Holiday Inn Express' best--clean, just the right temperature and relaxing. I have always thought that HIE was outstanding and the Lubbock west location exceeded my usual expectations. September 23, 2014
Rated 4.0 out of 5.0 by Customer Service Great customer service. The staff was friendly and responsive. While there are access challenges from the freeway, the location provides easy access to shopping and a variety of restaurants. September 23, 2014
Rated 5.0 out of 5.0 by Great Service Had a great stay here! The staff goes above and beyond to make you feel welcome and provide excellent service. I had never stayed in the Lubbock area so wasn't sure what to expect in the hotels there. This hotel went beyond my expectations. Lots of places to eat near by and can easily get on any major highways from the hotel. Definitely recommend to anyone looking for a place to stay in Lubbock area. September 22, 2014
Rated 5.0 out of 5.0 by excellent service and clean comfortable rooms My husband and I traveled to Lubbock to move our son into his apartment. He was returning after the summer for his Junior year at Texas Tech. The room was very clean and the staff was great! We had made our reservations with Anthony at the front desk. He was so nice and gave us a great room. We are returning this weekend because our son is ill and when we called to get a room Anthony helped us again and was great and gave us a medical rate that really help us alot. The breakfast is great and everyone is so nice! Rooms are very clean and comfortable. Free parking and free WiFi and breakfast!!!! We will continue to stay here everytime we return to Lubbock! September 20, 2014
Rated 5.0 out of 5.0 by Excellent staff I enjoyed my stay at the hotel. the bed and room were perfectly cleaned.The staff were very friendly and helpful in directing me to some local shopping stores. When booking my vacations or business trips I always check Holiday Inn Express hotels first! I've never been dissapointed! September 17, 2014
Rated 2.0 out of 5.0 Rude Staff There was three staff members working when I checked in. Though non of them greeted me as an IHG Member the gentleman that was about to leave was the only kind one. The others where to busy talking to care. September 13, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff! Staff was very friendly and courteous! Made sure that everything was good to go for my stay! September 11, 2014
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