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Rated 4.5 out of 5 by 194 reviewers.
Rated 5.0 out of 5.0 by Great service and wonderful and comfortable room. Lubbock West is awesome! I have to stay in hotels a lot for work and pleasure. Holiday Inn Express is my number 1 choice and Lubbock West is extremely friendly and helpful. Their hotel is very clean which is important to me. Thanks for a great stay! My daughter attends LCU and plays soccer, so we will be staying here frequently! Thank you! September 5, 2014
Rated 5.0 out of 5.0 by Everything was perfect and we will be back! Our stay was great!! The staff greeted us with friendly welcomes and smiles and answered all of our questions. The rooms were easy to find, clean and very comfortable. We liked having a microwave, refrigerator, and coffee pot ready to use. The bathrooms were set up very neat with everything you would need. We didn't hear any noise from the other rooms and rested great. The breakfast was good with many choices to choose from. The Lobby and outside were clean and neat. Everyone we met had a friendly, Hello and smile! We didn't use the exercise room this trip or the pool, but do plan to use them on our next trip. We do not have one complaint! September 4, 2014
Rated 4.0 out of 5.0 by Clean and Accommodating! Clean rooms and hotel. Staff was friendly and accommodating. There was a maintenance issue with our room upon check-in. Called down to front desk and they immediately came up to check on room as well as supplied us with keys to a new identical room. They were very professional and understanding. Never once did we feel like they were put out by our request. Cleaning staff were very pleasant. They would leave a handwritten note thanking us for our stay and wishing us a great day. It was appreciated. September 4, 2014
Rated 5.0 out of 5.0 by Great Customer Service and Spacious Comfortable Room Experience was great and will be back. Hot breakfast and comfortable room. August 28, 2014
Rated 5.0 out of 5.0 by Nice the room was clean and nice and the staff was very friendly. Will stay there again if need to. August 24, 2014
Rated 5.0 out of 5.0 by Friendly staff The staff were so helpful and very friendly. The hotel needs a little updating. The workout room needs cleaning and updating also. August 24, 2014
Rated 5.0 out of 5.0 by HI Lubbock We had an enjoyable stay. The staff was great and very helpful. August 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. went well would like to reserve Nov 14 and 15th at a lower rate. I attempted to reserve those dates and the rates tripled. Please assist me with lower rates. August 21, 2014
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