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Rated 4.5 out of 5 by 234 reviewers.
Rated 3.0 out of 5.0 by HIE - Lubbock West We have stayed at this property several times in prior years. We were very disappointed on this visit with the general cleanliness of the room - other people's hair on the bed linens, room appeared that it was not vacuumed, and breakfast quality has gone way down. They charge a significant premium for Texas Tech football game weekends, and in my opinion, there are much nicer hotels in the area for roughly the same price. Overall, just very disappointed as we have loved staying here on prior visits! November 20, 2014
Rated 5.0 out of 5.0 by Excellent staff in helping on directions and amneties My stay was very pleasant and would highly recommend this Inn. Close to restaurants and the freeway to go anywhere, easy access in and out. November 18, 2014
Rated 5.0 out of 5.0 by good hotel The only negative was the college track (?) team that arrived on Friday. They slammed doors and ran up and down the halls ALL evening. Plus the person above me kept bouncing a ball. Very annoying. I almost thought it was a swingers convention or something as much as people were changing rooms! Other than that, place was quiet on the other nights even being near the freeway. Great facility, friendly staff and a good variety offered at breakfast. November 13, 2014
Rated 5.0 out of 5.0 by Good clean room We have stayed here before and always enjoy it. The staff is very helpful and the WIFI is reliable. November 12, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service This is the first time staying at this hotel. The staff were all very friendly and helpful. The bed was very comfortable, the room was very clean, and the free breakfast was delicious. We have family in Lubbock, and will stay here on our next visit to Lubbock. I would recommend this hotel. November 9, 2014
Rated 2.0 out of 5.0 Needs repair Coffee cold. Commode needed repairs and cleaning. Heat didnt work. ETC., ETC. In a run down part of city November 4, 2014
Rated 5.0 out of 5.0 by My GPS went out... I called the property and the young man working the front desk was able to help me navigate to the hotel. It was around 11pm and the help was greatly appreciated! November 1, 2014
Rated 5.0 out of 5.0 by A comfortable night stop Large well appointed room with a very comfortable bed. Spotlessly clean. Like the idea of two bottles of drinking water placed in the bathroom each day. All round very impressed with HIE - they have even upped their game in the US since when I stayed same time last year! November 1, 2014
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