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Rated 4.5 out of 5 by 182 reviewers.
Rated 5.0 out of 5.0 by An Easy Choice for us We travel to Lubbock for medical visits and I have never felt more comfortable and welcomed at any hotel. The staff and management is absolutely superb here and always willing to help me even though it is above and beyond. This hotel has been packed during our stay and we have always had a quiet and comfortable room. This hotel is an easy choice for us as we will never even price another in the area as they are just above all the rest when it comes to comfort, ease of access and quality of care! I would add I have read other reviews about not being able to locate the hotel, this is the easiest and nicely located hotel in the area in our opinion. It's location next to shopping and restaurants was what attracted us in the beginning. August 11, 2014
Rated 4.0 out of 5.0 by Great breakfast This is the best HIE breakfast anywhere! Perfect consistency of gravy, tasty link sausage cooked perfect. NO recognition of IHG Reward Club Members, as has become expected today. Someone should really wash the windows at entrance and sweep the floor. Filth does not spell welcome. August 7, 2014
Rated 3.0 out of 5.0 by Wonderful staff The staff is very friendly and helpful. Since this was our first visit to Lubbock, I asked the front desk to recommend some restaurants and I was provided with a two page list with addresses. We were very disappointed that the pool was closed for renovations. After spending all day in the car on a 100 degree day, we had been looking forward to cooling off in the pool. July 31, 2014
Rated 3.0 out of 5.0 by Quick vacation. Over all, its a nice hotel but don't think I'll be staying there again. No big complaints other than not enough staff at counter the 3 times I had to go to counter. Very busy location, I'm use to the other HI's where there is not waiting for service or rooms to be cleaned. This HI was close to where I needed to be but on a very busy loop. Oh, and I was not recognized as a rewards member, first time ever in all my stays....I was a bit disappointed. July 30, 2014
Rated 5.0 out of 5.0 by Clean facilities Enjoyed our stay. There was a shortage of seating at breakfast, it was very busy, but the young lady working the area was SUPER friendly to everyone! There was a bit of a stain on one of our bed skirts, but everything else was great! July 30, 2014
Rated 5.0 out of 5.0 by Great place to stay in Lubbock My family and I were in town for a wedding the weekend of July 26, 2014 and booked two nights at Holiday Inn Express and Suites Lubbock West. From the moment we arrived at the hotel front desk until we left we received exceptional customer service. The staff is friendly and attentive to the guests. They were willing to assist with any needs or requests to ensure that our stay was outstanding. The overall appearance and cleanliness of the hotel property is superb, especially since the property is four years old. The rooms are comfortable, spacious and modern. Housekeeping did a wonderful job throughout our entire stay! I am particular about hotels, what I look for when staying overnight and how I select a location, so I was very pleased. I would recommend Holiday Inn Express and Suites Lubbock West to anyone when visiting in Lubbock, Texas. July 30, 2014
Rated 5.0 out of 5.0 by Awesome Hotel My husband and I really enjoyed our time at this hotel. The staff greeted us right away and it took less than a minute to get our room keys. Our room was nice and cool and everything was nicely organized and clean. The bed was very comfortable and we slept like babies. This hotel was amazing in every single way!!! July 30, 2014
Rated 3.0 out of 5.0 by good hotel , bad booking,softball tournament in town nice hotel nice staff probably would have had a great time if i had the king suite i booked but instead my wife and i had a double queen July 28, 2014
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