Rated 4.5 out of 5 by 359
Rated 4.0 out of 5.0 by Flight Risk Nice hotel, but noisy
Not soundproof so I heard every door and footstep.
July 23, 2015
Rated 5.0 out of 5.0 by lar15 Bed quality and comfort
My wife and I thought the beds were much too firm, but we know people have differing opinions about firmness or softness of mattress. We have stayed at your Holiday Inn Express three nights in the past two weeks, and we found this to be true for 2 of the 3 nights. Again, everything else about our stay was excellent. Thank you for providing good service.
July 22, 2015
Rated 1.0 out of 5.0 by Sunshine2259 Upgrade your equipment!!!!!
I have stayed in Holiday Inn and Holiday Inn Express for many years. I have never had a complaint but my last stay at the Holiday Inn Express in Lubbock, Texas on the west loop was not a good experience. The main room was ok but because of making a late reservation for my son as we traveled home from a camping trip we ended up with one bed and a "roll-away". The "roll-away" was absolutely terrible. I was ok with us having one queen bed and one "roll-away" until I tried to sleep on the sleeper sofa, not a "roll-away". I have slept on many sleeper sofas but must say that this one was the worst I have ever seen. The mattress was nothing more than a box of springs wrapped in cloth. I tried sleeping on it but it was so uncomfortable that I ended up taking the sheets off and folding it up and tried sleeping on the couch with the cushions. That was much better than the mattress although at 6 foot tall I could not stretch out. For the short 5 hours of sleep we hoped to get before continuing our trip the next morning I didn't get much sleep at all. Holiday Inn should inventory their hotels and if they have more sleeper sofas as the one in room 202 in this location, they should burn them.
July 21, 2015
Rated 5.0 out of 5.0 by rondar0122 Nice comfortable room and excellent service
The accommodations were very nice. Comfortable bed and the staff was very pleasant. I will use this hotel again.
July 20, 2015
Rated 5.0 out of 5.0 by jabberman76366 Best ever
I was impressed with this hotel, because of several reasons. The first impression I had was of the front desk. They were friendly and met every request I had. I needed extra pillows and they got them for me. The hotel is clean and smelled good. The pool was in great shape and the hot tub worked! The breakfast area was clean and the food was tasty. My grandkids were impressed as they want to go back!
July 19, 2015
Rated 5.0 out of 5.0 by Mockingbird57 Will stay here again!
Great overall experience! Extremely friendly staff. Modern and clean property. Less than 5 minute drive to shopping and restaurants. Will definitely stay here again!
July 19, 2015
Rated 5.0 out of 5.0 by Dixie Grammy In Time of Need
This hotel provided a haven for the days of moving furniture into my son's new apartment. The move did not go smoothly at all and we needed to stay a couple more days. The desk staff provided me the ability to stay extra days at the last minute and was very helpful in such a stressful situation. I thank Suzanne at the front desk for providing the support I needed during this time. This will be the hotel that I will stay at when I come to Lubbock.
July 17, 2015
Rated 5.0 out of 5.0 by Picky Visitor Overall Excellence in Every Way
The staff and general condition of this facility was excellent. It was easy to navigate the buiilding and locations were clearly marked. It was quiet and very efficiently designed.
July 15, 2015