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Rated 4.5 out of 5 by 300 reviewers.
Rated 5.0 out of 5.0 by "Not our first rodeo" We have stayed at Lubbock West several times in the past and will in the future. Five stars in every category from both of us. Two really tiny four stars: no hand soap in the bathroom, which the front desk promptly rectified when we requested; and, yes, we did hear neighbors' doors banging closed -- a fault of the other guests and not the hotel's fault -- but it was faint enough not to interrupt our relaxation or sleep. April 10, 2015
Rated 5.0 out of 5.0 by Great Service Very quiet, courteous and professional staff! Carlos was the number 1 reaso for us to continue to stay here again. April 9, 2015
Rated 5.0 out of 5.0 comfortable setting and service was great kids had a wonderful time in the swimming area the snackbar was great for the kids midnight snack attack. The rooms were really nice even though we had to order a fold out cot there was still plenty of room for the kids to enjoy the room. We were really glad when we had to order another room we where able to move into a room just across the hall from the kids which gave was peace of mind April 6, 2015
Rated 5.0 out of 5.0 by Amazing check in /out staff Hotel was packed when we arrived but male staff (forgot to look for name) was amazingly comforting and kind. Checking out, two female staff were the same! Thank you! April 6, 2015
Rated 5.0 out of 5.0 by No Place Like Home The title explains it all. The folks that live and work in West Texas are a credit to their heritage. All the staff put a smile on your face and the stress of life starts to melt away. The great accommodations we had (beds are really nice...slept like a baby!) will make us a "Return Guest" shortly. While checking-in the Manager warmly welcomed us and desk staff introduced themselves too. I am an "old" West Texas boy and good manners will win me over every time. My family and I wish to thank the folks at Holiday Inn in Lubbock, TX for their hospitality. See ya soon! The Merks April 6, 2015
Rated 5.0 out of 5.0 by Professional care The staff, all the staff were professional from the minute I walked in till the minute I checked out. April 6, 2015
Rated 5.0 out of 5.0 by Excellent Staff, Great Stay We had the best stay at this hotel!! The staff goes above and beyond to help in any way they can. They are all very friendly and helpful. The hotel is nice and clean. The only thing, and it was not a big deal.....was the hottub was not very hot! Was a nice place to stay! We were in Lubbock for a Color Run, so when we got back to the hotel we were pretty messy, and the staff was prepared for us, with all the towels, and toiletries we needed to clean up! The housekeeping staff was great! April 1, 2015
Rated 3.0 out of 5.0 by Safe, but Depressing Accommodations The staff were across the board, friendly and helpful. The decor was outdated in our room and the preparation of the bed was sloppy. April 1, 2015
  • 2015-04-16T11:55:49.969-05:00
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