Rated 4.5 out of 5 by 303
Rated 5.0 out of 5.0 by Charlie W Service and price
Was received at check in as a member which is nice. The staff was helpful and polite.We have stayed there before so we knew what to expect. Great rooms very clean hotel. We will stay there again.
April 24, 2015
Rated 3.0 out of 5.0 by Pretty234 Happy and unhappy
The Hotel is awesome but the night staff was a rude and inconsiderate to our complaints. I would recommend my friend to stay there unless they are planning on using the pool area, because apparently if some one rents a room there they can invite the whole world to use the pool area if they intend to have a party. Other than that the rooms are very nice and clean.
April 23, 2015
Rated 4.0 out of 5.0 by Alsodavid Poor Bathroom lighting
Staff was very helpful. Room was comfortable. Bathroom lighting was not sufficient and fixture was placed in such a position that light was directed toward the ceiling. not enough light to put on makeup.
would not recommend.
April 16, 2015
Rated 5.0 out of 5.0 by desert petunia "Not our first rodeo"
We have stayed at Lubbock West several times in the past and will in the future. Five stars in every category from both of us. Two really tiny four stars: no hand soap in the bathroom, which the front desk promptly rectified when we requested; and, yes, we did hear neighbors' doors banging closed -- a fault of the other guests and not the hotel's fault -- but it was faint enough not to interrupt our relaxation or sleep.
April 10, 2015
Rated 5.0 out of 5.0 by Truebkue Great Service
Very quiet, courteous and professional staff! Carlos was the number 1 reaso for us to continue to stay here again.
April 9, 2015
Rated 5.0 out of 5.0 comfortable setting and service was great
kids had a wonderful time in the swimming area
the snackbar was great for the kids midnight snack attack. The rooms were really nice even though we had to order a fold out cot there was still plenty of room for the kids to enjoy the room. We were really glad when we had to order another room we where able to move into a room just across the hall from the kids which gave was peace of mind
April 6, 2015
Rated 5.0 out of 5.0 by DJ&SS Amazing check in /out staff
Hotel was packed when we arrived but male staff (forgot to look for name) was amazingly comforting and kind. Checking out, two female staff were the same! Thank you!
April 6, 2015
Rated 5.0 out of 5.0 by Pap64 No Place Like Home
The title explains it all. The folks that live and work in West Texas are a credit to their heritage.
All the staff put a smile on your face and the stress of life starts to melt away. The great accommodations we had (beds are really nice...slept like a baby!) will make us a "Return Guest" shortly. While checking-in the Manager warmly welcomed us and desk staff introduced themselves too. I am an "old" West Texas boy and good manners will win me over every time. My family and I wish to thank the folks at Holiday Inn in Lubbock, TX for their hospitality.
See ya soon!
April 6, 2015