Rated 4.5 out of 5 by 183
Rated 5.0 out of 5.0 by Shawnebug Very Impressed!
It lives up to the other reviews. Very clean and quiet hotel. We will definitely return to this hotel when we are in Lubbock. I would say out of all the HI Expresses that I have stayed in, this one rates at the top.
August 2, 2013
Rated 4.0 out of 5.0 by DChicago Very accomodating
Facility and room were very clean and comfortable. More so, Lonnie at the front desk was very helpful and made sure we had the room, rate and local information that we needed for our stay.
August 1, 2013
Rated 4.0 out of 5.0 by satisfiedguest2 Clean and Comfortable
We stayed here during Texas Tech orientation and were pleased with the cleanliness of the room and proximity to Tech. The breakfast was okay and offered a nice variety. We had difficulty sleeping the first night due to a snoring guest in the next room. The following morning I asked to be moved and Susan at the front desk was very helpful and friendly. She arranged to have us moved to another room with no hassles. Very much appreciated!
July 31, 2013
Rated 4.0 out of 5.0 by RobinPT Responsiveness
The staff were prompt to address concerns. The air conditioning unit had an unpleasant odor when the fan which ran the maintenance staff took care of it before I got back to the hotel for the afternoon. The staff were attentive and friendly.
The sounds from the next room's television carried through the walls too easily, the air conditioning fans drowned out the volume of the set and when adjusted to be heard the next room also got to listen to your show.
July 30, 2013
Rated 5.0 out of 5.0 by Lacey1313 Oh no! I left what?
After arriving home from a family reunion in Lubbock, I realized that I had not included my Brighton garment bag with my luggage. By telephone, the hotel staff promptly related that they did find the bag and would be happy to return it to me by mail. I offered to send renumeration for the cost of the postage; however they refused and only requested that we stay with them on our next trip through Lubbock. We so appreciated their honesty and integrity.
July 26, 2013
Rated 3.0 out of 5.0 by Chilliman Average hotel
There was no one on the desk to help me sign in. I was in the process of calling the hotel (from a business card on the desk) when someone finally showed up.
There was food left in the refrigerator from the previous guest.
There was no TV guide (showing what was on each channel) in the room.
July 16, 2013
Rated 5.0 out of 5.0 by CatC Clean and comfortable
Room and hotel were very clean, and the bed very comfortable. The staff was friendly and helpful. Breakfast was delicious with many choices. We will definitely stay here again!
July 14, 2013
Rated 5.0 out of 5.0 by Paul75 We always enjoy staying here
Susanne has always taken care of us --- we come often with son at Texas Tech --- front desk folks are always helpful and pleasant to deal with --- room is nice -- breakfast is good -- what more can one ask for
July 14, 2013
Rated 5.0 out of 5.0 by rlowry2010 Stay here when in Lubbock!
Normally when my husband and I visit Lubbock we stay with my parents, but last week we had a family reunion so opted to have some of the family stay in a motel. After looking at several properties, we chose Holiday Inn Express for the convenience to stoes, how the rooms looked, and how we were treated by the manager when looking for a place.
This property was not only comfortable and clean, but we were very impressed that the staff were always on site to help, answer questions, and were keeping the place clean. We even ran into a company who were taking the AC units and cleaning them. With the many travels we have taken we have never seen the attention to detail as this hotel showed.
July 13, 2013
Rated 5.0 out of 5.0 by Geno53 A Very Pleasant Surprise
Traveling on business and just a one-night stay. The front desk staff was very friendly, efficient, and professional. Great directions for nearby places to visit and food choices. The room appeared new and was very clean. Business means internet and the wireless worked fine. We had to leave EARLY for the airport, 0515 and had declined having hot coffee prepared for us the previous evening. However, when we arrived in the lobby to checkout at 0515, the breakfast bar had been opened and we enjoyed coffee, juice, and sausage biquits. THANKS to a great staff. Overall a great stay and this will be on the list next time I need to travel to Lubbock.
July 10, 2013
Rated 2.0 out of 5.0 by Brad89 3 cars broken into over night
I'm a priority club member and I use this hotel chain for business and I've always been very happy. In July of this year I took my in-laws and family on a trip and stayed at the Lubbock West property. My wife parked our van and told me the parking lot was pitch dark and she was scared to walk in the parking lot. The next morning someone was vacuuming their car in front of the hotel and he told me his and two other vehicles had been broken into that night. It's the last time I stay at this location.
July 8, 2013
Rated 4.0 out of 5.0 by pax4pax Good, though deteriorating
Still nice like all HI Expresses, though not as nice as it was 18 months ago.
The area is kind of dead, dark, lonely at night.
July 6, 2013
Rated 3.0 out of 5.0 by Texmom Bathroom not very well designed
Had the accessible room, since we were traveling with our disabled son. The bathroom counter space was almost non existent. This was supposedly a newer Holiday Inn Express, but even though the bathroom was large enough for a wheelchair ....the design was poor in regards to counter space. We had to put our toiletries in the bedroom area, and go back and forth to use them. The week before,we stayed at a new Holiday Inn Express in west Amarillo , and it was so much nicer and very well designed.
July 6, 2013
Rated 5.0 out of 5.0 by Marianne81 Great staff!
We traveled through 12 states and over 5200 miles. By far the best stay we had was in Lubbock. The room was awesome! The staff went above and beyond to make sure we were taken good care of. I had wished more of our stays were like that during our vacation. I'd definitely recommend this property to anyone travelling through Lubbock. Don't stay anywhere else. Stay here!
July 5, 2013
Rated 5.0 out of 5.0 by Techfans Excellent
This is the best Holiday Inn Express Hotel! It is new, so does not have "used, worn" look. Staff is excellent, very friendly. Our room was quite nice...as nice as some larger hotels. I would definitely recommend Lubbock West HI Express.
July 2, 2013
Rated 5.0 out of 5.0 by Cindy1960 Clean, Comfort and Friendly staff!
Our daughter is a student of Texas Tech. I'm known to
be a "hotel snob" and this one seems to be parallel to the
Overton as far a room deco, clean, comfortable beds - much
better price too! Wish it was a little closer to the University but
it's now our first choice in Lubbock hotels.
June 26, 2013
Rated 5.0 out of 5.0 by Weeks Comfortable, clean and good location
The rooms were nice and comfortable. Easy drive to and from Texas Tech. Many breakfast choices. Very friendly and helpful staff.
June 21, 2013
Rated 5.0 out of 5.0 by markchem Nice Hotel
This hotel was nice and clean when we arrived, and the staff was helpful and friendly.
Everything in the room was in order and the stay was quite and comfortable.
Good job staff.
June 10, 2013
Rated 5.0 out of 5.0 by David3734 Quiet and Comfortable
This is a very clean and modern (updated) hotel experience. The breakfast was good and I enjoyed the pool and hot tub. The staff was friendly, though one lady always referred to me as "sweetheart," "honey," and "dear." It was a bit much, but overall it was an excellent experience and we would definitely stay again.
June 9, 2013
Rated 5.0 out of 5.0 by OnTheRoadJ Best Staff
I spend 300 days a year being greeted by hotel staff. The staff at this HIX are best. You can tell they are sincere in making their guests feel at "home". The rooms are comfortable and clean. This is the only HIX that I've been to that serves hot oatmeal (+1 for me). I am also please the exercise room includes strength training along with aerobic.
June 5, 2013
Rated 5.0 out of 5.0 by jp4050 spacious room and kind staff
Our experience at the holiday Inn Express in west Lubbock was very nice. The staff was helpful and available quickly for support and questions. It was also very clean. A little tricky to figure out how to get into the parking lot but after a couple of trips out into Lubbock and we found a good route for us and it quickly became second nature to get in and out. Our stay was 4 nights.
June 1, 2013
Rated 4.0 out of 5.0 by mortimer weird clock radio
I don't have an advanced degree in engineering, so I couldn't figure out how to set the time on the room's clock radio. I asked front desk to address it, and he said that maintenance would fix it. Never happened, and I could not see time at night for the whole week. Maybe nobody could figure out that clock radio.
May 29, 2013
Rated 5.0 out of 5.0 by Skay Excellent Place to Stop
Especially nice room here and super breakfast. Good dining recommendations from staff. Just a bit hard to get to.
May 25, 2013
Rated 5.0 out of 5.0 by Daniel28 Best Of Lubbock
Room was very clean and well appointed. Staff was friendly and the breakfast is excellent!
May 22, 2013
Rated 5.0 out of 5.0 by Monica21 Great place to stay.
Clean hotel to stay in, great staff, and shopping close by.
May 20, 2013
Rated 5.0 out of 5.0 by DavidS7 Friendliest
The staff was the the friendliest and most competent staff I have had at a hotel that I can remember. I travel often and stay in all levels of hotels and those staff's are not any better. The hotel itself was also clean and well priced.
May 20, 2013
Rated 4.0 out of 5.0 by DelViento Nice Hotel
Found the hotel to be excellent in almost all ways. The place was clean and looked very modern. The staff was friendly and professional and extremely friendly. My only sore point was that upon arriving for my single night stay with reservation, I was told "We only have one room available!" Of course, it turned out to be the worse room for me, a room right off the lobby. My single request at every stay is "a quiet room", which this room was not. As a Priority Club member I expected better treatment.
May 19, 2013
Rated 5.0 out of 5.0 by Jt18 Great!
Great hotel and beautiful rooms. Will be staying again!
May 16, 2013
Rated 5.0 out of 5.0 by mcox27 Friendly staff and clean facilities
My experience at Holiday Inn Express was a very enjoyable one. The room was very clean and had many amenities. Comfortable bed and good breakfast/coffee. Thanks!
May 9, 2013
Rated 5.0 out of 5.0 by qdawg895 Lubbock's Best Kept Secret...
I was able to travel through Lubbock in late April 2013. From the time you get the this property until the time that you leave, you are treated as their #1 guest. The front desk personnel went above and beyond to adhere to any and every request. Special thanks to Suzanne for her help in accommodating my sister and her husband at the last minute. Definately my choice while traveling through Lubbock.
May 7, 2013