Rated 4.5 out of 5 by 116
Rated 5.0 out of 5.0 by TracyB7 Best
My stay was extended over several days and I so love that we were given a room that had a larger refrigerator with a small kitchen. This made it tremendously easy to use our own food and not have a large expense for eating out. Thanks so much to the staff for considering this room option. The large soaking tub was exceptionally nice as well.
December 7, 2012
Rated 4.0 out of 5.0 by Bills602 Thanksgiving Visit
I drove to Lubbock to visit friends at Thanksgiving. The room was good to very good, nice wireless internet, bedding, towels and room A/C. The hotel was busy with Black Friday shoppers, but from in the room, I could not hear them. Breakfeast was good as at any Holiday Inn, and with all of the shoppers eating there, as soon as a tray of food was emptied, a full quickly replaced it. (The pancake machine was down for one day, Black Friday, but up the next morning. One machine can not support an full hotel.)
I also showed up one day before my revservations, and Michael got me in MY room with just a call. Thank You.
One problem with the room, the wired internet did not work. The wireless was so good though that I did not complain.
Be careful using an GPS, with all of the new road construction, my GPS tried to send me the wrong way on a one way. Study a map before you get there.
I plan to stay again at Christmas, but not as long.
December 3, 2012
Rated 5.0 out of 5.0 by Joe47 Exceptionally clean and great staff
This is by far the cleanest Holiday Inn Express that my wife and I have stayed in. The staff was very pleasant and eager to assist. Special recognition to the night desk clerk who offered to give us his parking space so we could be closer to the front door and to the attendant in the breakfast room, who had breakfast ready 1/2 hour early, assisted with the children and never let any item run low, especially the coffee and sweet rolls
November 30, 2012
Rated 5.0 out of 5.0 by OctKota Awesome!!!!!
Compared to other Holiday Inns that i have stayed in, this is beyond great, cannot say enough good things about it. have stayed in Holidays inns constantly since may and this one tops the cake thank you for such a great stay and look forward to coming back.
November 26, 2012
Rated 5.0 out of 5.0 by Polouches Clean, comfortable room and excellent services
Our family has stayed in Holiday Inn's for a number of years but
this is the best of all of them. We truly appreciate all the people
who made our stays at this particular site so memorable and
comfortable. The present manager has made some very good
improvements over other Holiday Inn's around the country. We
would like to expressly commend the breakfast staff, Dianne,
on her choices and preparation of the food. It is exceptional and
she deserves a pat on the back. Also the desk clerk we had the last stay, Philipe, who went out of his way to assist us.
Thank you all. Polouches
November 25, 2012
Rated 3.0 out of 5.0 by sharmatt More bedding options...
My wife and I stayed the night as part of a shopping get away. The staff and the facilities were very nice however, although the room (king suite) was nice, the triple sheet with heavy comforter was just too much. The pillows were only "soft" and I mean really soft and there should have been a blanket available to use instead of just that heavy comforter. This particular hotel is located in an area that doesn't require such heavy bedding. Bottom line is that we did not get a good nights rest and that kind of taints the whole experience. Again, the staff and facilities were exellent. Folks, bring your own pillows..
November 23, 2012
Rated 4.0 out of 5.0 by eduardoscd Good service and good breakfast
Upon arriving to the hotel we were greeted by a very kind manager. The next day we were treated to a good breakfast.
November 21, 2012
Rated 5.0 out of 5.0 by cher57 good service
Everyone was friendly from the person at the desk to housekeeping. The only thing was the pool was not warm. But otherwise love my stay.
November 14, 2012
Rated 5.0 out of 5.0 by Cynthia432 Great Stay!
My husband and I went for an overnight stay and we were very impressed. This is a new place and for a few dollars more we got the suite. It was such a nice suite. We did not encounter any problems. We will stay there again on our next visit.
November 3, 2012
Rated 3.0 out of 5.0 by FS31 Friendly staff, but room needed vacuumed
This is my third stay at this hotel in the past 8 months. The staff is always very friendly, courteous, and helpful.
Cleanliness is one of the strongest metrics I use to measure a hotel. On my first stay, the cleanliness of the bathroom was well below standard and required that it be cleaned before I could feel comfortable using it. On my second stay and this stay, the bathroom cleanliness was much better but still was not as clean as I like to expect from an HIE facility. During my recent stay, I found some small rocks, popcorn seeds, and some trash on my room floor that indicated it had not been sufficiently vacuumed. Other than the floor, the room seemed to be generally clean. The cleaning staff needs to be better trained on attention to detail to ensure the room floors are clean and the bathrooms are thoroughly clean not just superficially clean to the passing glance.
October 29, 2012
Rated 5.0 out of 5.0 by TravelingGranny handy location
Nice property in a good location. This hotel is near shopping Nd near to the medical center and university. It maintains the consistency that Holiday Inn Express is known for. The price for the room was a good value. I would recommend this hotel.
October 27, 2012
Rated 5.0 out of 5.0 by engineer57 Perfect Hotel
I stay at Holiday Inns all across the country and I can honestly say this place is perfect.
October 24, 2012
Rated 5.0 out of 5.0 by TracyB7 Staff
The staff during my stay was exceptional. They were so accommodating and helpful; it was like staying with family. I will always stay at this particular location when in Lubbock.
October 22, 2012
Rated 5.0 out of 5.0 by Derb55 Awesome place to stay
This place is great. One of the better places that I have stayed. I travel every week and its great to find places like this. Bathrooms are a little dark but that's the only thing.
October 17, 2012
Rated 3.0 out of 5.0 by Frances1 Great hotel noisey room
We have stayed at the hotel twice. Both rooms were noisey. Television niose from adjacent rooms very bothersome as well as noise from above.
We have never before encountered this problem at a standard holiday inn express.
No other problems noted but we will probably not stay here again.
October 17, 2012
Rated 5.0 out of 5.0 by TexasGirl59 Excellent Hotel and Staff
I was so impressed with the hotel and the staff. They were extremely friendly and professional. I have stayed with them a second time already. Keep up the great work!!!
October 16, 2012
Rated 5.0 out of 5.0 by Faith4 Friendly people and clean room.
Everyone was extremely friendly and if ever in the area again I will definately stay at this Holiday Inn.
October 15, 2012
Rated 4.0 out of 5.0 by jcd1955 HI Lubbock
Nice clean facility. room size was pretty good. bathroom was a little small but manageable. Staff was very friendly and helpful. Front desk personnel recognized that i was a priority cub member. That doesn't happen at all HI Express properties. Hotel is out in the middle of nowhere.
October 13, 2012