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Rated 4.5 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Lubbock's Best Kept Secret... I was able to travel through Lubbock in late April 2013. From the time you get the this property until the time that you leave, you are treated as their #1 guest. The front desk personnel went above and beyond to adhere to any and every request. Special thanks to Suzanne for her help in accommodating my sister and her husband at the last minute. Definately my choice while traveling through Lubbock. May 7, 2013
Rated 5.0 out of 5.0 by Awesome! They treat you like a King! One of the best hotels I have been to in awhile. The staff is incredible! April 30, 2013
Rated 5.0 out of 5.0 by Coming Back My reservation was easy for the staff to find. Loved the clean rooms and friendly staff. I mentioned that I was sick and the receptionist assured me my room was easy to get to, so I could hurry up and get some rest. The entire staff frequently asked me regarding my well being to which I answered that I was progressively recovering. I am coming back to this Holiday Inn again! April 27, 2013
Rated 5.0 out of 5.0 by Awesome Party We booked the meeting room for a going away dinner for my husband who was about to deploy to Afghanistan, and it was so great. They set up the chairs and tables, for us. The gentlemen who was working the front desk that evening was great, he helped get more chairs and tables, extra trash bags. We will highly recommend this location to our friends and family and will use them again. Overall great experience!! Thank You!! April 26, 2013
Rated 5.0 out of 5.0 by Oil Guru By far the best place I have ever stayed in Lubbock and that includes with family. Very nice hotel and the staff was superb. Room was always clean and staff who handled breakfast was the best I have seen in a very long time. Didnt matter if it was early morning or late morning there was always a variety and it was fresh. April 23, 2013
Rated 5.0 out of 5.0 by Perfect place for our weekend We chose this hotel based on a prior stay at a Holiday Inn Express in Conroe, Texas. We were in town for college baseball games. The suite was everything we needed - and more. We have not traveled a lot in the last few years and were wonderfully pleased by the comfort of the room. The staff was very friendly and pleasant. The breakfast provided was a good start to our day. April 13, 2013
Rated 3.0 out of 5.0 by Overall good but not great My son and I stayed at this hotel on a recommendation from a friend. We came into town just to visit and take a short vacation. I was welcomed by a very friendly staff member who helped me get the correct government discount that was not offered on the website. But the young man helped me patiently and quickly. My son and I shared a king sized bed that was harder than we like but not unbearable. Our remote to the tv didn't work so we went down and the young man switched out the remote because he couldnt find the screw driver to change the batteries. Went back up to the room and the remote still didnt work. Went back downstairs where he somehow managed to change the batteries. Went back upstairs and yay, it worked. We went to the pool and was welcomed with a sign on the door advising us that the heater was not working but was told it was still "swimmable". My son jumped in and almost went into shock and his lips turned blue. The water was a ice cold 60 degrees. I tried to get in but was unable to stand it for more than a second. We could have been told about this earlier and we would have made other arrangements. My son was very very disappointed. It's the only reason we wanted to stay at this location. The next morning we awoke to the maids slamming doors at a bright and early 7 am on a Saturday. I understand its their job but there is no reason to allow the doors to slam behind you each and every time you enter a room. The breakfast is very good and the breakfast staff was very nice and quick to help with fresh items. No fruit which was disappointing but not a deal breaker. Our air conditioner worked very well. The overall stay was worth the price and I will stay again, however I will call ahead and make sure the pool heater is working. Location is easy access to whole town. April 12, 2013
Rated 4.0 out of 5.0 by Great price and comfortable room Great job by all concerned! Would be willing to stay here again anytime! April 9, 2013
Rated 5.0 out of 5.0 by The only place to stay in Lubbock! Our son attends Texas Tech so we have made plenty of trips to Lubbock. We have tried several hotels in the area during different stays. This place by far out does all the others! Wonderful and helpful staff! Close to anything you need to get to. This will be the only place we stay when we visit! April 5, 2013
Rated 5.0 out of 5.0 by Easter weekend The best Holiday Inn we have stayed at so far! The service was over and above. If every business had employees like theirs the word would be a better place. Nicest people we have ever dealt with. April 5, 2013
Rated 3.0 out of 5.0 by Customer Service This hotel had the very best customer service. One lady, Alisha should train people on how to make you feel welcome and appreciated. She made the stay. The rooms were not that clean, the maids were nice but maybe to rushed to clean good. The property may not be old but it had an old feel to it - like it needed to be upgraded. March 27, 2013
Rated 3.0 out of 5.0 by Meh... My family stopped here on our way back from Colorado. Our room was mediocre...nothing great but not terrible either. The bad: -The pillows were super lumpy and uncomfortable. I finally found one that wasn't full of lumps and it had the overpowering smell of urine. Gross. -The AC system nearly blew us off the bed...even set on low auto mode. It never cycled off, so we just turned it off and opened the window. -Not a fan (at all) of the automatic sensor bathroom light. When my kids would go to the bathroom, in the middle of the night, it would automatically turn on, startle them and send the fluorescent light glaring into the room. What's worse, it was impossible to figure out how to turn off manually..so they'd just shut the door until it'd turn off. The good: -The location -The breakfast March 22, 2013
Rated 5.0 out of 5.0 by Service was wonderful From the time we checked in til the time we left we were treated like family. This will be our home away from home whenever we visit Lubbock. March 21, 2013
Rated 3.0 out of 5.0 by Pretty good Very nice lobby, nice rooms. We arrived to our room (booked weeks in advance) with the 5 people specified in our booking. I had even called ahead to make sure there was a sofa bed we could use. When we got there, there were two beds, and we were told there were no rollaway beds available. One of my sons opted to sleep on the floor instead of trying to move to another hotel. March 21, 2013
Rated 4.0 out of 5.0 by Warm and Welcoming After driving a 10 hour day - Denver to Lubbock - we were greeted by 2 smiling faces and 4 bottles of cold water. Our room was ready and we were close to the restaurant zone for we were hungry. Everything you needed was in the room. I will definately stay here again when I pass through. March 20, 2013
Rated 4.0 out of 5.0 by Comfortable beds and excellent variety for breakfast The staff was exceptionally friendly and helpful. I was disappointed to find that the indoor pool was freezing cold. I was not able to sleep much, as the person above the room was extremely loud and I could not sleep until they finally went to bed. March 19, 2013
Rated 5.0 out of 5.0 by friendly and environmentally friendly The front desk staff was very friendly and seemed genuinely happy to have us staying with them. The room had motion detector lights in the bathroom. The air conditioning was quiet and easy to control. The breakfast had many choices. There were apples and bananas, oatmeal, and yogurt with and without artificial sweetners. We would stay there again. March 19, 2013
Rated 5.0 out of 5.0 by Best Hotel in Lubbock! I stay at this hotel everytime I am in Lubbock. The staff are awesome! They go above and beyond for all customers. The rooms are exceptionally clean. I recommend anyone staying in Lubbock to try this hotel! March 17, 2013
Rated 5.0 out of 5.0 by Customer Service at it's Best! Love this property and the Staff! We were there for medical issues, I had to have surgery. The staff went above and beyond on all accounts to make sure we were comfortable and taken care of and everything is so clean! We have family in Lbk so come very often, so glad to finally have found a home away from home, we will definitely be staying there again! March 7, 2013
Rated 5.0 out of 5.0 by Recommend Stayed here several times. Great place with great people. Always recognize my platinum status and provide a very nice upgrade. Thanks March 6, 2013
Rated 5.0 out of 5.0 by Great choice for the money We were put in a king suite. It was clean and comfortable. The hotel was quiet and the staff was very courteous and helpful. I spilled coffee all over the place during breakfast and the lady at the desk couldn't have been nicer. She did not act annoyed or put out and was very concerned about me being burned (which I wasn't at all). The only thing that I did not care for was the pool area. I could not locate any towels in the vicinity of the pool. There were none in the workout room either. March 4, 2013
Rated 5.0 out of 5.0 by This place gets it! The minute you walk in the door it is clear that Amanda and the staff understand that the guest is the reason they are here. Houskeeping does a very thorough job. The two girls who work the front desk in the evening are very happy to say hello. The staff is the reason that this was a memorable stay. February 19, 2013
Rated 5.0 out of 5.0 by weekend to see college daughter The Lubbock Holiday Inn West met all of our expectations beautifully and the staff was so friendly! Breakfast was excellent. Pool and hot tub were indoors. We used the fitness center as well. Everything in the hotel functioned properly from the fitness machines, fitness tv, hot tub, pancake machine...and all were new and clean. I have had too many experiences where something is always "out of order" at other hotels and I was so pleased that everything worked as it should. We would definitely choose to stay here in future! Again, staff cared and were super friendly too. February 17, 2013
Rated 5.0 out of 5.0 by Awesome This was an extremely nice hotel. I actually sent pictures to friends because it was so nice for a great price. The ammenities were amazing. Thanks for a great place to stay just for a get-away. February 14, 2013
Rated 5.0 out of 5.0 by GREAT CUSTOMER SERVICE One of the very best HI properties I have stayed at in my travels. Every member of the staff I encountered was pleasant, communicative and made me feel welcome. I have found a new travel home in Lubbock. February 14, 2013
Rated 5.0 out of 5.0 by Very friendly This hotel should be the business model for all Holiday Inns. I have never felt more welcomed and the place was very clean. My only regret is that I won't be spending much time in that area. I have never posted a review but I felt this hotel deserved it. February 11, 2013
Rated 5.0 out of 5.0 by Hotel Staff My compliments to the hotel staff and the front desk ladies who checked me in. I wish every hotel had the service that they provided. The manager made sure that everything was perfect at the hotel. The area was very clean and well taken care of. February 11, 2013
Rated 5.0 out of 5.0 by Great Experience! I had a great experience when staying at the Holiday Inn Lubbock West! The room was great, but the customer service was outstanding. Both ladies at the front desk couldn't have been any nicer or made me feel anymore welcome than they did. The only thing I would recommend is for easier access to the hotel from the frontage road. February 10, 2013
Rated 5.0 out of 5.0 by Very Nice Hotel Hotel interior and exterior were very nice. Front desk staff are all very courteous and helpful. Breakfast bar offered many more choices than other Holiday Inn brands. Room vas very nice and comfortable and will definitely stay here again. Highly recommended. February 6, 2013
Rated 5.0 out of 5.0 by Room was very comfortable and the service was great. I enjoyed staying there. It was very clean, quiet,and service was great.. February 1, 2013
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