Rated 4.6 out of 5 by 396
Rated 2.0 out of 5.0 by Telestai Usually great; not this time.
The facility was under significant renovations. Although it will be great in the future, I wish I had known what I was getting into with all the dust and such. I felt overcharged and uninformed. The staff was great and pleasant. The sleep was horrible due to very flimsy mattresses.
April 20, 2016
Rated 3.0 out of 5.0 by SSmith1013 Nice location, but being renovated
Nice hotel and location, but all the rooms, hallways, etc. were in the process of being renovated, which was not disclosed when booking. Our room was done and nicely furnished, but most of the rooms were not and the carpet appeared just to have been installed. A strong paint/carpet glue smell in the hallways, but our room had a septic type smell offsetting any paint smell. We had to use the vent feature on the AC/Heater unit to get some fresh air in the room. We were only staying for one night, so not a big issue, but if we had kids or were staying for more than one night, we would have looked elsewhere. Again, it would have been nice to know the property was being renovated when we booked on-line thru the IHG website.
April 11, 2016
Rated 4.0 out of 5.0 by HappilyRetired_32 Best sleep in four nights
Saturday (2016 April 9) night was the best sleep that I have had in the last four nights. There is several issues that needs to be addressed. Why not create a sleeping area for seniors away from children, who are slamming doors and running up and down the hallways without supervision, this way the seniors can get their needed sleep, especially after they have been on the road all day! We understand that this hotel is being transferred, but the bathroom fans should be replaced as well. They are extremely noisy and rattling. Last but not least, create a time period for the adults to use the swimming pool. We need to relax as well. Overall, it was a very pleasant time spent at this hotel.
April 10, 2016
Rated 4.0 out of 5.0 by JakeHuman Ludington MI Holiday INN Express Friday Night Stay
The room was very clean. The bed was very comfortable.
TV and Internet worked flawlessly.
The Staff was friendly. Having 24 Hr. Coffee Service is nice. The Breakfast food was varied and quite good. The Pool and Hot Tub were clean and well maintained.
Most people like the long fluffy pillows provided.
I like mine to be the size and softness of an 80 lb. sack of concrete. I laid the pillow on edge and it worked.
My room was next to the pool and sound was a problem but stopped after 10 pm.
My room was quite hot so I turned off the heater. I
Iike 63 degrees. This did not take care of the problem so I opened the window. Problem solved.
None of these were deal breakers.
I would recommend the hotel and will be back.
April 4, 2016
Rated 5.0 out of 5.0 by tomgee83 favorite hotel to stay in
It is our favorite hotel to stay in. Been visiting at least once a year since 2009. Many times its 3 or 4 times a year. Best place I have ever stayed hotel wise
April 1, 2016
Rated 4.0 out of 5.0 by NordMac Best Hotel in Ludington (even during remodelling)
Always a pleasant place to stay; clean, quiet, comfortable rooms, very convenient
March 29, 2016
Rated 5.0 out of 5.0 by Eeyoremom Wonderful Hotel
I cannot say enough about the staff at this hotel--they are wonderful. The entire hotel is under major renovations, but the staff is incredibly accommodating. We were traveling with daughter's family with two small children and everything was perfect. The pool is great, breakfast was good, even some toys in the lobby. Thank you Ludington HI Express for the great job you're doing!!!
March 26, 2016
Rated 4.0 out of 5.0 by Bruce2016 Overall assessment
Just the grounds work was a bit of a pain... The rest of the stay was perfectly fine.
March 21, 2016