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Rated 4.6 out of 5 by 155 reviewers.
Rated 5.0 out of 5.0 by Courteous staff, good breakfast, clean and quiet room Courteous staff, good breakfast, clean and quiet room, pool was clean. Had a pleasant stay, will stay here again if passing through the area. June 14, 2014
Rated 5.0 out of 5.0 by Wonderful staff and very clean room We were very pleased with our stay. The staff were very helpful and their recommendation of a restaurant to celebrate our anniversary was spot on. The room was very clean and comfortable. We plan on returning to stay here again soon. June 11, 2014
Rated 1.0 out of 5.0 by disgusted The floor in our room was dirty. Our feet turned black from walking around barefoot. The light/fan in the bathroom didn't work properly and the pool was closed because of a "chemical imbalance" during our stay. Not a pleasant stay. June 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service very pleased with the service and stay...I only stay at Holiday Inn Express when I travel. I will be going to south carolina next month and I will be staying in the holiday Inn express there near the beach.I have two friends going with me.The service is great at all Holiday Inn Express that I have stayed in. The breakfast is great. I have never had any problems at Holiday Inn Express hotels. I will always recommend Holiday Day Inn to all my family and friends. I try to da as much traveling as I can and Holiday Inn Express is always my pick of hotels and they are everywhere. In ans out of the states. Thank you for being there for all of us............Rita June 9, 2014
Rated 5.0 out of 5.0 by Love the breakfast All areas of our visit met and or exceeded expectations. June 9, 2014
Rated 3.0 out of 5.0 by Not great Was looking for a place to stay prior to catching the morning car ferry. I'd look elsewhere next time. I met a huge amount of hassle in making the reservation. The rate was quite high for the value of the room/property. The TV remote was gross. ... and sorry to say so was the hot breakfast. June 9, 2014
Rated 5.0 out of 5.0 by Going the extra mile Our 3 day stay in Ludington was great. The whole staff put up with all our comings & goings for a family wedding. The breakfast room staff was awesome...thank you Pat and all for your welcoming smile each morning:-) June 6, 2014
Rated 5.0 out of 5.0 by surprisingly kids favorite ever extremely great hotel for families, clean, had more than just bread and sugar for breakfast - actually had turkey sausage and chiobani yogurt!, brought things to the room in a timely manner, did not seem annoyed by guest requests, staff smiled June 5, 2014
Rated 5.0 out of 5.0 by Love this place! We travel frequently and have stayed in many HI Express hotels whenever we can. Ludington's HI Express is exceptionally great. All of the staff made us feel welcome and were helpful with all questions. We had the best restaurant suggestion of our 5-day trip thanks to Ashley at the front desk. Traverse City can't compete with this. The breakfast area was well stocked and the ladies in charge keep the area immaculate. We don't have kids, but if you do, this is THE place to stay. There are "kid's suites" which are close to the pool and kid's game room. June 5, 2014
Rated 4.0 out of 5.0 by Excellent Staff!! The staff at this hotel is excellent and went above and beyond their duty. I forgot my cell phone charger and I left my phone at the front desk to use their personal charger and they brought the phone to my room when it finished charging. I had a problem with my TV which they consistently fixed. Each time I turned it off, the input changed so there was no cable feed when I turned it on. Thus the first time I turned it on, I couldn't get any channels. They promptly fixed it, and though it wasn't a permanent fix, they told me to just switch the input to HDMI 1. I was hardly in my room or around, just wanted to catch some news since I wasn't going to be using my phone often, so this was a fine solution. I suppose maintenance will look at it more thoroughly later. On a different note, looked like very nice pool area, but I didn't go down there. June 4, 2014
Rated 5.0 out of 5.0 by Staff and Service Great staff and manager. Helpful and courteous. The frosting on the cake was a complimentary Mexican dinner as well as the complimentary breakfast. This facility was great value for the money charged. June 3, 2014
Rated 3.0 out of 5.0 by Not up to the standards of other Holiday Inn Expresses Rodents in walls and kids running around at all hours of the night. June 3, 2014
Rated 5.0 out of 5.0 by Excellent HI Express All of the staff that we interacted with, including front desk, breakfast room, housekeeping and maintenance really seemed to go out of their way to assure our complete satisfaction. The facility seemed very well maintained, and the pool and spa were wonderful. We will definitely stay here again the next time we travel to Ludington. May 29, 2014
Rated 5.0 out of 5.0 by Very nice We enjoyed our stay very much. The first room had a faint smoke smell but we were changed to a fresh room. Dinner recommendations for Mother's Day evening meal was terrific especially since many restaurants were closed especially later in the day. Breakfast was delightful. May 15, 2014
Rated 3.0 out of 5.0 by Never recieved 500 Bonus points. Still waiting If you say to customer would like Bonus 500 Points keep your promise. May 8, 2014
Rated 5.0 out of 5.0 by Staff service very helpful. I am still waiting for bonus 500 points hotel promised me for my stay. I know it's not a lot but staff asked me at check in either gift or bonus points. May 4, 2014
Rated 5.0 out of 5.0 by Great all around Very nice location of each of the best I have been at. April 13, 2014
Rated 1.0 out of 5.0 by What a joke upon checking in I was not recognized as rewards member then we go to the room the kids suit where the cable TV in their part is not working and we got three different excuses why they tell me I can get a game for free I go down to the desk and they say $1 a hour lol and no good games they then tell me I can play dvds I go buy one that I was not going to do then the ps3 says password front desk didn't know it finely after 5 times he came down to fix it oh and I had to fix the wires behind the tv the other tv was badly smeared April 11, 2014
Rated 5.0 out of 5.0 by I Love This HI Express Ludington is a fun place to visit. When I visit I always stay with the folks at the HI Express. They make my stay that much better by taking care of everything I need to stay comfortable while I'm there. The rooms are clean and quiet and the staff is always friendly. I would recommend this hotel to anyone planning to visit Ludington this summer... :-) April 4, 2014
Rated 5.0 out of 5.0 by Great Place to Stay This place has become my home away from home due to business and I would recommend a stay any time. The rooms are clean and comfortable and the staff is very nice and willing to help. Where else can you get cookies and milk for an evening snack? March 23, 2014
Rated 5.0 out of 5.0 by Break Water Suite is the best! We stayed in the Break Water Suite. The king bed and pillows were very comfortable. The room was very clean. Very private and relaxing. March 11, 2014
Rated 5.0 out of 5.0 by Week-End Stay It was a nice week-end getaway loved the pool and breakfast. Room was clean and comfortable, didn't care for the pillows though so bring your own. February 26, 2014
Rated 4.0 out of 5.0 by Nice Property The staff is friendly and polite. The rooms are always clean and comfortable. Breakfast is typical HIE but is good. The only problem at this property is technology, the wi-fi is always an issue, the network isn't stable, it's slow and frankly I get so frustrated I quit attempting to work and find something else to do. If it weren't for this problem I would have given five stars. February 19, 2014
Rated 5.0 out of 5.0 by great place to stay. comfortable bed, very quiet, beach is few miles down the road but food it close by. This is the ONLY place i stay when in town for work. January 24, 2014
Rated 5.0 out of 5.0 by Awesome Stay Hotel was great!! I really like the fact that this hotel allowed pets! Rooms were really nice and comfortable. Staff was great. Thank you Holiday Inn Ludington, We will be back. January 2, 2014
Rated 3.0 out of 5.0 by Nice pool, but improvements needed We've frequented this location annually to enjoy some R&R between the holidays with our extended family + kids. The pool is nice however the sauna has worked in two years, the breakfast good if you can make it before close at 9:30am. However the rooms could use some improvements. We stayed in the kids suite - the heating system was annoying...and very hot regardless of the thermostat. The pillows were worn and the bed very uncomfortable. We also experienced a lot of noise from our neighbors, which made it difficult to sleep and enjoy our stay with young kids. The windows had clearly not been cleaned recently on the inside and the tile floors could use some work.The snack at check in for members was stale. December 31, 2013
Rated 3.0 out of 5.0 by good place for dog owners/bad for nonpet owners Lots of dogs and lots of children; was a stay over a saturday night. But had dogs barking at us in hallway, lobby, elevator and room next door when guest was gone. And each one was a different dog. Breakfast caotic do children running here and there - pool also very busy - but as stated it was a weekend stay. Hallway smelled of cat urine. Room itself was good - nothing special. It is reasonable to expect it to be clean and bug free - right? All in all stay was ok. But as it was for myself and adult daughter on weekend get away, for the money, will probably go else where next time. November 13, 2013
Rated 5.0 out of 5.0 by Regualr customer Friendly staff. Rooms are always clean and move in ready. Due to visiting for work with a local business, I receive a discount. All around good customer service. November 11, 2013
Rated 5.0 out of 5.0 by Warm pool The pool and hot tub and pool room were outstanding. So warm and large and open to 11:00 so we spent a lot of time in the pool. Everything else was excellent also. I think I found a new favorite hotel! November 7, 2013
Rated 5.0 out of 5.0 by Clean! Our room and public areas Our room was clean and well kept. The pool and breakfast areas were also nicely kept up and the food varieties generous and very tasty..Friday was a nice evening to relax with pizza from down the street after a great hike in the State Park hills. Saturday morning the pool was a wonderful place to relax after a great breakfast. November 5, 2013
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