Rated 4.7 out of 5 by 38
Rated 5.0 out of 5.0 by Honka Helpful Staff
In our stays at the Holiday Inn - Ludlow we have had nothing
but curteous and helpful people. We enjoy staying there as the room is comfortable, clean and inviting. Would recommend it to anyone travelling in the Springfield area.
December 4, 2013
Rated 5.0 out of 5.0 by Barb7184 Nice renovated hotel
We came from Florida to attend a family function. We stayed in the presidential suite. It was newly renovated. Very well done with new kitchen, living room. The bathroom was very large as was the living space. The location was perfect for us. Right near the turnpike. I had stayed at this location before it was the Holiday Inn and was happy to see the same staff there. It is a very friendly, homey hotel. We will stay there again.
November 21, 2013
Rated 5.0 out of 5.0 by jcny11 Thank You!
Jason (Desk Receptionist) was awesome, professional, and very helpful with information! Thank You!
November 20, 2013
Rated 3.0 out of 5.0 by mhcfamily Felt different this time!
The staff was very helpful and friendly however the hotel itself was not up to par or is not the same as the other Holiday Inn Express hotels we've stayed at.
We could hear the noise that our neighboring rooms were making. Guess the walls were thin??
Hardly slept because of the constant pacing of the guests staying above us. and the noise of talking from the room next to us.
It didn't help that the elevator also broke down on the day we stayed at the hotel...though, this breakdown did not really bother us. It was more the noise from the other rooms.
The food was not at all appetizing. Sorry!
Again..thank goodness the staff was friendly and helpful!
October 23, 2013
Rated 4.0 out of 5.0 by ADesertHare Short stay, nice place
I stayed in a rush, got in late, left pretty quickly, but what I saw was very nice. Clean guest room, ample towels, clean bathroom, decent breakfast.
My only recommendation - watch out for the door stop on the floor on the edge of the middle of the bathtub. Minor tripping hazard, but easily missed.
October 21, 2013
Rated 5.0 out of 5.0 by PiscesGirl1024 It Was A Long, But GREAT Stay!!!
My husband and I stayed in your hotel for almost 2 months (for his job). Every morning we were greeted with a good morning and a smile. Every one smiled almost constantly. Every one in the staff was always helpful, accommodating, and ever so friendly. The room was pleasant with modern style, the inside pool was nice, even if the weather wasn't, the deck was also nice. The hotel was very clean and our room was kept clean every day, a special thanks to the housekeeping staff for being patient with me. :) The breakfast was good and had quite the variety, and if something ran out they were quick to re-stock it. I don't know every one's name, but Josh, Jason and Jessica at the front desk were excellent and always helpful. The young ladies who did breakfast were always pleasant and smiling. Thank you again for the great stay. Being so far from home, Georgia, your hotel and awesome staff made it much more bearable. Great place to stay!! #332
October 9, 2013
Rated 3.0 out of 5.0 by DisappointedMember77 Didn't get Priority Treatment
Very disappointed that I was not greeted as a rewards club member, nor offered my welcome gift of water and a snack. I thought that the program had changed until my stay the next night at a different HI Express.
October 7, 2013
Rated 5.0 out of 5.0 by Rivers770 Great Two Bedroom Suite Value
Very easy to get to off the interstate, room was very well set up for the business travel (would work great for lesure as well), bed was comfy, and breakfast was pretty good.
The best part of the stay was the stellar customer service provided by Jason at the front desk. Got me checked in promptly, was very friendly, welcomed me as a plat member, and gave excellent food recommendations.
Thanks again Jason!
October 6, 2013