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Rated 4.6 out of 5 by 94 reviewers.
Rated 3.0 out of 5.0 by Evening check in desk help not welcoming No smile or welcome at check in. Maybe she was having a bad night. Gave incorrect directions although she did try and double checked but told us to turn left when we should have turned right leaving parking lot. Check out help very friendly and helpful. Highway noise in room. Would try another place next time. October 14, 2014
Rated 5.0 out of 5.0 by Friendly staff We stay at this location when we visit family. The staff are all friendly and genuine. I would recommend staying at this location. October 5, 2014
Rated 5.0 out of 5.0 by Clean bright accomodations We returned to this hotel again this year based on our stay at the same time last year for the BigE. Rooms very comfortable and cozy. Great pillows! Loved having a breakfast available each AM. Our only complaints - and they are so minor-wish the pool had been open later than 9 PM as we didn't return either night until after 10PM, Need more sitting room in breakfast area - busy on Sunday AM. The doorstop is right in front of the tub - easy to step on when covered by bath mat. October 2, 2014
Rated 2.0 out of 5.0 by If You Know the AC's Don't Work, Then Fix Them The room had a very pungent orange smell, so much so that it irritated my sinuses - not a pleasing citrus by any stretch of the imagination. The air conditioning unit did not work properly and constantly shut on and off every few seconds each time it tried to call for power to the fan. The fan would eventually turn on, but only after 8-12 on/off cycles. This totally disrupted my sleep which was the only reason I was there; I needed a place to sleep before a long day of driving. Instead, I was awake almost all night and exhausted the next day. The front desk seemed less than concerned with my dissatisfaction, but did say that the AC units have not been working properly. I must add, however, the woman working in the breakfast bar area was absolutely delightful. She was the shining star of this visit. I doubt I'll ever return, however, despite having to go to Ludlow somewhat frequently. October 2, 2014
Rated 5.0 out of 5.0 by Exceeded my expectations We traveled here for the Big E fair in Springfield and fortunately booked this room ahead of time so we were able to do a little research before staying (unlike last year when we didn't reserve a room in advance and had a hard time finding a place). The price was very fair for a nice, large room with a separate bedroom. This allowed our daughter and her friend (teenagers) to sleep on the sofa bed in the living room area and my husband and I to sleep in the bedroom to give everyone a little more privacy. The free breakfast was very nice. They had a large assortment of hot and cold breakfast items including cinnamon rolls, Greek yogurt, bacon, eggs, toast, etc. The girls loved the pool and found it clean and the hours were pretty good (I believe 10 - 10). The rooms were very nice, the bathroom was HUGE, the air conditioner worked, blackout curtains in the bedroom were great, and the bedding was very comfortable. There was a TV in both the living room and bedroom. The room also had a large refrigerator, microwave, and sink. The only drawbacks: 1. The bathroom was HUGE but with a room that sleeps 4 I would have preferred a slightly smaller bathroom and have another smaller area that just a half bath (sink and toilet). Two teenage girls monopolize a LOT of bathroom time and it would have been nice to let someone shower while another bathroom had a toilet as well as a mirror so others in the room could get ready to go out. 2. It was great having a kitchen but there were NO SUPPLIES! No dishes or spoons or anything other than the disposable plates and sporks that a previous tenant must have left. We did bring some snacks with us and thought we would at least have a bowl to mix dip into, a dish and knife to cut and serve cheese, etc. Not a major issue for sure, but strange. There were, however, about a dozen cups of various sizes. 3. There was a large mirror outside the bathroom that we ended up using to get ready while someone else was in the bathroom showering or using the toilet, but the lighting there was AWFUL. All in all, the "pro's" FAR outweighed the "con's" of the room. We would absolutely stay here again, and probably will next year when we come back for the fair! October 1, 2014
Rated 3.0 out of 5.0 by Very noisey both inside and outside. Heavy truck and trailer noise throughout the night due to proximity to major highway. Trailer "jake braking" was constant throughout the night. September 29, 2014
Rated 5.0 out of 5.0 by Value I felt the rate for the weekend was rather expensive. September 25, 2014
Rated 5.0 out of 5.0 by Great bed but stay away from Highway side. All good friendly service and clean. Easy check in and check out no hassles. September 22, 2014
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