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Rated 4.6 out of 5 by 85 reviewers.
Rated 4.0 out of 5.0 by Comfortable Stay I've stayed here many times, and as usual, my recent stay was pleasant. The beds are comfortable, the staff is always friendly, and the rooms are clean. In general, I feel like this hotel is a little on the expensive side, especially considering the area, but I continue to pay the rates because it's in a convenient location. My only complaint would be the room keys. Without fail, the last three times I've stayed at this location, we've had to get new room keys issued daily. For some reason, they always stop working. A little inconvenient, but certainly not a deal breaker. My only other comment, specifically relating to my most recent stay, would be the hotel seemed unprepared at breakfast time on Sunday, 8/31/14. The hotel was fully booked, maybe because of a local festival. They couldn't keep the coffee or food replenished due to the number of people. After 3 attempts in the course of an hour, we gave up and went elsewhere. September 3, 2014
Rated 3.0 out of 5.0 by They could have done better The room smelled like a wet dog. The swimming pool was out of service. September 3, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Enjoyed the stay, although it was short. The young man that checked us in was very professional and polite. September 2, 2014
Rated 5.0 out of 5.0 by Great place to stay in the Ludlow/Springfield area Clean, affordable, friendly place to stay with easy on/off to Mass Tpke. September 2, 2014
Rated 5.0 out of 5.0 by Passing through enjoyed stay. We were just passing through on our way to Maine. We had an enjoyable stay. Great dinner recommendations from the staff. Great breakfast in the morning. Easy check in and out. Will stay there next time we head to Maine. September 1, 2014
Rated 4.0 out of 5.0 by This is a Holiday Inn??? Having stayed at other HI's over the years, I tend to avoid them. Of course, this was my first experience with an Express and a totally pleasant surprise. Been a long time since I have had no complaints when leaving a hotel. August 29, 2014
Rated 5.0 out of 5.0 by Convient Location Very friendly staff and nice rooms. A great place to sleep. August 28, 2014
Rated 5.0 out of 5.0 by Our Stay Clean and comfortable room. Very friendly and professional staff. August 20, 2014
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