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Rated 4.7 out of 5 by 42 reviewers.
Rated 5.0 out of 5.0 by great location and convient From the friendly front desk clerk to the beautiful room we stayed in, our weekend was made wonderful. If in the area again, we would not hesitate to book again. Thanks for making our stay so comfortable February 26, 2014
Rated 5.0 out of 5.0 by Great stay First impression was a very knowledgeable and friendly host. Room was nice and comfortable. Housekeeping excellent and followed my note requests. Pool warm and inviting Breakfast selection was great. Plan to stay there on my frequent visits to the area. January 1, 2014
Rated 4.0 out of 5.0 by Clean and Convenient A good place to stay if you need easy access to the Mass Pike and have plans in the greater Springfield area. Staff is friendly and knowledgeable. Rooms are very clean, if small. Large high definition TV, microwave and fridge. If you are one who likes to take a bath--be sure to have staff show you how to plug and unplug drain--I've never seen one like this before! Breakfast is included--coffee, juice, yogurt, cold cereal, eggs (frozen, but decent), a selection of breads, and bacon or sausage. OK-tasting pancakes come out on a conveyor belt--fun to watch. December 29, 2013
Rated 5.0 out of 5.0 by Last minute pleasantly surprised. THIS was a very last minute stay. Like, checked in 5 minutes after checking availability. The women was very friendly and helpful. They gave us veterans discount for my father. The hotel was very nice. when we walked in check in was very easy and quick. Which was good because we were quite tired. The room was very clean. ... even smelled clean. .. Total plus. I would Definitely recommend and would stay again if ever in that area. Check out was quick so we could be on our way. The one downside would Have To Be the breakfast. December 12, 2013
Rated 5.0 out of 5.0 by Helpful Staff In our stays at the Holiday Inn - Ludlow we have had nothing but curteous and helpful people. We enjoy staying there as the room is comfortable, clean and inviting. Would recommend it to anyone travelling in the Springfield area. December 4, 2013
Rated 5.0 out of 5.0 by Nice renovated hotel We came from Florida to attend a family function. We stayed in the presidential suite. It was newly renovated. Very well done with new kitchen, living room. The bathroom was very large as was the living space. The location was perfect for us. Right near the turnpike. I had stayed at this location before it was the Holiday Inn and was happy to see the same staff there. It is a very friendly, homey hotel. We will stay there again. November 21, 2013
Rated 5.0 out of 5.0 by Thank You! Jason (Desk Receptionist) was awesome, professional, and very helpful with information! Thank You! November 20, 2013
Rated 3.0 out of 5.0 by Felt different this time! The staff was very helpful and friendly however the hotel itself was not up to par or is not the same as the other Holiday Inn Express hotels we've stayed at. We could hear the noise that our neighboring rooms were making. Guess the walls were thin?? Hardly slept because of the constant pacing of the guests staying above us. and the noise of talking from the room next to us. It didn't help that the elevator also broke down on the day we stayed at the hotel...though, this breakdown did not really bother us. It was more the noise from the other rooms. The food was not at all appetizing. Sorry! Again..thank goodness the staff was friendly and helpful! October 23, 2013
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