Rated 4.6 out of 5 by 168
Rated 4.0 out of 5.0 by MI Shoe Queen Boston bound
Attentive staff, breakfast servers kept busy keeping breakfast bar stocked and clean. Missed the raisins and nuts for the oatmeal. Good place to stop on the way into Boston. Nice looking pool although we didn't have time to use it.
July 28, 2015
Rated 4.0 out of 5.0 by Einstein1 Comfortably and effort of staff to make me accomdated
Great hotel for the price breakfast offered clean environment
July 27, 2015
Rated 5.0 out of 5.0 by Walker817 Home away from home
We stay at this Holiday Inn Express in Ludlow monthly, when we come up to visit the kids and grandkids. It is easy to get to, and situated perfectly for us, as the kids are in Springfield and Belchertown, and this hotel is right in between!
We are always greeted warmly and now, after numerous stays, we are recognized and feel even more like "old friends". This is an honest and consistent representation of what EVERY interaction with the staff at this hotel is like. Without exception, you will find the staff to be professional, courteous, helpful, considerate, patient and friendly. From the manager on down.
Because it is a chain, you get the consistency in the things you come to expect: Clean, secure, quiet, comfortable rooms, nice breakfast display. The beds are amazing, and we always get the king-size bed, and it is firm yet giving, and we get a great night's sleep every time!
However, because it is a chain you do NOT expect the personal touch, and the kindness and consideration.
Stay here if you need to stay in this area. They never disappoint!
July 25, 2015