Rated 4.2 out of 5 by 179
Rated 3.0 out of 5.0 by DRMAYR Luton airport
Convenient location but no dedicated bus transfer. No signs at the airport how to get to the hotel. Probably a 10 - 15 minute walk if the weather is ok. Reception could only say that the buses in the morning were "about every 10 to 15 minutes. " £6 taxi ride.
Recognition for platinum membership was one free drink between 2 of us. Not consistent with other hotels in the same chain.
Very average microwaved food.
Very busy in July and very expensive for the standard of hotel. All those winter stays don't count when they can take advantage in high summer season.
July 21, 2014
Rated 5.0 out of 5.0 by ALMO-2x2 Without a reservation !!!!
We'll done to the general manager of the day of our arrival, for what you done for me & my family on the day we arrived, cannot thank you enough. You & your staff went out of your way to help us out in every way, will not forget that. Thank you. Highly recommended hotel all round, will definitely be using you again when we return.
July 19, 2014
Rated 5.0 out of 5.0 Best sleep in a hotel...ever
On arrival I was greeted warmly, and my check-in was very quick. I was informed of the meal times for the evening and following morning's breakfast, then directed to my room with easy directions.
The room was well presented with a selection of pillows of different firmness. I unpacked my belongings then headed back out to reception to enquire as to the best way to get to my destination for the following day. The clerk was knowledgable of the area, and the directions and timings were accurate. After I had scouted the area, I returned for evening meal. Although it was an excellent meal, I thought the price was a little high.
When I retired, I was surprised at the quietness of the room, as my room faced the airport runway and a fairly busy road. I usually have trouble getting to sleep in unfamiliar beds, but I had a very good sleep at this hotel.
Breakfast did not have as much of a selection as some hotels in the similar category I have stayed in, but that which was available was of a good quality.
As my business for the day was close by, I left the car in the carpark of the hotel, and was asked to pay the fee on checking out after breakfast. I explained my intention to the clerk on reception, who confirmed that the overnight parking fee would be all that was needed, so long as I did not exceed a total of 24 hours in the car park. When I picked the car up later that day I exited the car park with no difficulty and incurred no further charges.
July 16, 2014