Rated 4.2 out of 5 by 131
Rated 3.0 out of 5.0 by Egis Bang at 8:40 on a Sunday morning
Hotel well situated for Luton airport, within walking distance. Had two weekend stays in a row. Had to enquire about Gold members benefits (points or drink vouchers) both times - staff seem to deliberately forget to offer those to customers. Breakfast finishes at 9:30 every day, including weekends, which was too early for quite a number of guests. And at 9:30 (sharp!!!) three members of staff came to the food and quickly removed what was left. You couldn't even pour coffee yourself - they opened the door of the coffee machine.
We were woken up at 8:40 on a Sunday morning by loud shouts (houskeeping!) in the corridor and knocking on the doors. The lady wishing to clean rooms was knocking on every (?) door at waking up guests. Obviously, she found people inside and then moved to another door. After a while the was a knock on our door, followed by opening it. I ran out of bed just to meet a lady in between doors and hear her sorry. Complained to the reception, who told me they had talked to the houskeepers after several complains. Insisted on points compensation for the ruined morning - was promised to discuss the matter with the management and be informed by email. Nearly a week has passed - haven't heard from the hotel since.
November 14, 2013
Rated 5.0 out of 5.0 by Punchy Superb service, rooms very clean.
Stayed at this hotel on numerous occasions, on average once per month and everything about it is ideal.
Rooms very clean, well furnished, staff always very helpful and breakfast although basic is excellent quality and what is more so, free.
Ideal if working in the area or want any overnight stay before catching an early morning flight.
For any aircraft enthusiast and it is used by many, this is the ideal hotel for Luton Airport.
November 13, 2013
Rated 5.0 out of 5.0 by Ellimer Excellent hotel - comfortable, wonderful service
Very friendly staff - beds were like new.
Rooms well thought out.
To top the lot it is only 5 minutes by foot from the main terminal!
We travelled with children - I would DEFINITELY return
November 13, 2013