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Rated 4.2 out of 5 by 180 reviewers.
Rated 3.0 out of 5.0 by Not up to usual standard Our previous stays at the Luton Airport hotel have been excellent, but this stay was a disappointment. The bathroom was smelly (I think it was the shower curtain) and one of the bathroom lights didn't work, and the breakfast was below standard (awful, weak and watery orange 'juice', burnt toast, stale croissants). Also, two of the three beers at the bar weren't available. The staff were also less efficient and friendly than the normally are (although still OK). For some reason our stay cost us much more than before, too, so the poorer experience was even more unfortunate. I have always happily recommended this hotel, but if we get the same poorer quality experience and have to pay as much next time, it will be the last time we use it. July 24, 2014
Rated 3.0 out of 5.0 by Luton airport Convenient location but no dedicated bus transfer. No signs at the airport how to get to the hotel. Probably a 10 - 15 minute walk if the weather is ok. Reception could only say that the buses in the morning were "about every 10 to 15 minutes. " £6 taxi ride. Recognition for platinum membership was one free drink between 2 of us. Not consistent with other hotels in the same chain. Very average microwaved food. Very busy in July and very expensive for the standard of hotel. All those winter stays don't count when they can take advantage in high summer season. July 21, 2014
Rated 5.0 out of 5.0 by Without a reservation !!!! We'll done to the general manager of the day of our arrival, for what you done for me & my family on the day we arrived, cannot thank you enough. You & your staff went out of your way to help us out in every way, will not forget that. Thank you. Highly recommended hotel all round, will definitely be using you again when we return. July 19, 2014
Rated 5.0 out of 5.0 Best sleep in a hotel...ever On arrival I was greeted warmly, and my check-in was very quick. I was informed of the meal times for the evening and following morning's breakfast, then directed to my room with easy directions. The room was well presented with a selection of pillows of different firmness. I unpacked my belongings then headed back out to reception to enquire as to the best way to get to my destination for the following day. The clerk was knowledgable of the area, and the directions and timings were accurate. After I had scouted the area, I returned for evening meal. Although it was an excellent meal, I thought the price was a little high. When I retired, I was surprised at the quietness of the room, as my room faced the airport runway and a fairly busy road. I usually have trouble getting to sleep in unfamiliar beds, but I had a very good sleep at this hotel. Breakfast did not have as much of a selection as some hotels in the similar category I have stayed in, but that which was available was of a good quality. As my business for the day was close by, I left the car in the carpark of the hotel, and was asked to pay the fee on checking out after breakfast. I explained my intention to the clerk on reception, who confirmed that the overnight parking fee would be all that was needed, so long as I did not exceed a total of 24 hours in the car park. When I picked the car up later that day I exited the car park with no difficulty and incurred no further charges. July 16, 2014
Rated 5.0 out of 5.0 by Relaxed home comforts. I have stayed in the london luton hotel many times. I seem to enjoy each stay better. I always have a great sleep. i enjoy the layout of the hotel. the staff are super friendly. I like the facilities and the breakfast in the morning. its a great place to stay before a flight out or just as a base to visit other spots. 10/10. Go and find out for yourself. July 12, 2014
Rated 5.0 out of 5.0 by Very comfortable room and great service I loved the room, which was very comfortable. The bed was big, and it had two different types of pillows (soft and hard). The windows were very well isolated, which enabled me to sleep without earplugs despite the fact that there was a lot of noise outside (but nothing could be heard from inside!). The TV had a great quality, with a very good offer of channels and information on the programs. The bathroom was clean and big, with good quality of towels and enough light. The service at the Restaurant was very slow but the food quality was excellent! And the breakfast was served from 4.30am, which enabled me to eat before being at the Terminal at 6.30am. Finally, the Hotel is located within a 5 minutes walking distance from the Airport, which is extremely convenient if you have to take an early flight. Overall, a great experience, and a highly recommended Hotel! July 11, 2014
Rated 5.0 out of 5.0 by Excellent service, polite and helpful staff We came for the Knebworth festival and decided to stay in your hotel rather than camp, we definatley made the best choice!! Brilliant hotel, staff were very polite and friendly and the room was very clean and tidy! 10/10 thank you for a very enjoyable stay! July 9, 2014
Rated 2.0 out of 5.0 by use as airport hotel THIS HOTEL IS NOT A WELCOMINGH ONE FIRSTLY BECAUSE THERE IS NOT ENOUGH PARKING ROOM WHICH IS A PROBLEM FOR LATE ARRIVALS. THE ROOMS ARE ONLY OK. FACILITIES FOR MAKING A DRINK WERE SPARSE, THE BED HAD TOO HEAVY A DUVET AND THE PILLOWS WERE TOO FULL MAKING FOR A CRICK IN THE NECK KIND OF SLEEP. THE BREAKFAST IS SELF SERVICE WITH THE MINIMUM OF CHOICE AND NOT VERY WARM. ALTOGETHER OUR VERDICT IS A HOTEL WHICH TRIES TO MAKE A QUICK BUCK BECAUSE IT IS NEAR AN AIRPORT. NO EFFORT MADE TO CREATE A WARM AMBIENCE PERHAPS BECAUSE IT RUNS ON MINIMUM STAFF LEVELS. NOT GOOD VALUE FOR MONEY. July 5, 2014
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