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Rated 4.2 out of 5 by 182 reviewers.
Rated 5.0 out of 5.0 by Fair Price Excellent Service Good location & room. Very friendly & very helpful staff. Arriving in UK exhausted after a long flight could not have hoped for more. Would not hesitate to use the place again. October 15, 2013
Rated 3.0 out of 5.0 by Very handy for Luton but shockingly hard bed I didn't think the guy who checked me in was that friendly announcing there were no double beds left, only single and my booking had not guaranteed 'type' of bed. The car park was getting very full when I arrived at around 8. The room was pleasant and nicely decorated but the bed was the worst excuse for a bed I've seen in a while. It was as uncomfortable as anything and hard as rock. In the end the only way I could sleep on it was to remove the duvet from the second single bed and use it to lie on. It made it slightly softer. Although walking distance to the airport it was a full 10-15 minute walk and if it had been raining you would be soaked. October 12, 2013
Rated 4.0 out of 5.0 by Convenient overnight stay Need to catch an early flight at Luton airport. The hotel offered convenience with great efficiency. Check in was smooth and quick. Desk staff gave clear instruction on how to return the rented car (including where to fill up the tank) and transport back to hotel. Breakfast starts at half four which is most appreciated. The selection howver, could be improved (fruit juice, cold meat/cheese, bread, pastry, yogurt, etc.) Check out was also very fast and efficient. Overall an enjoyable experience. October 12, 2013
Rated 5.0 out of 5.0 by Flying from Luton you won't get closer & it's quiet too. 5 minute walk from the terminal, comfy hotel, very quiet considering it looks like aeroplanes are parked in the car park. X October 9, 2013
Rated 5.0 out of 5.0 by Nice friendly welcoming place We have stayed several times befor flying off to visit family in Portugal. Service is always excellent - they give us a room just where we want it. We have only once been able to have the Full English breakfast because of the time of our flight but when we did the choice was excellent. On other occasions we have the cerial toast and fruit option which is more than adequate. We feel that our holiday has begun once we reach the hotel. October 9, 2013
Rated 4.0 out of 5.0 by Excellent Value Really clean and so convenient for Luton Airport, 10 minute walk to the terminal, buses run from outsite the hotel every 15 minutes. White buses are free, there is a small charge on the purple bus. Hotel is on a hill and there are steps down to the bus stop which are quite steep, but there is also a footpatch which you can use. Staff extremely helpful Evening food was really tasty and well priced Would certainly stay here again October 9, 2013
Rated 5.0 out of 5.0 by Very impressed This is the first time I have used Holiday Inn Express and was very pleased with the design and facilities in the room. Being so near to the airport I wondered if the noise from aircraft would be a problem but it was obvious the sound proofing worked well. The cleanliness of the room too was first class, I will certainly use the facility again. October 7, 2013
Rated 4.0 out of 5.0 by Great location and comfortable During my short stay the staff were very helpful even late at night. Location is perfect for the airport and parking facility is an obvious bonus. Continental breakfast even available at 4am! Highly recommend this hotel. October 4, 2013
Rated 2.0 out of 5.0 by average hotel An average hotel with a poor breakfast and poor sound insulation September 24, 2013
Rated 5.0 out of 5.0 by Wonderful bar and great food - what a bonus! We had booked this hotel because of it's proximity to the airport as we had a very early start. We thought that we would not be able to have breakfast as we had to be on our way before six. So it was a lovely surprise to find that we would be able to eat before we left. We had not anticipated the bar and food which were both excellent. The staff were friendly, polite and very helpful. The whole experience was an added bonus to our week-end. September 22, 2013
Rated 5.0 out of 5.0 by My Overnight stay Very helpful and friendly staff, who informed me that breakfast was also part of the cost, which was a nice surprise as I wasn't aware of this. The room was very comfortable, clean and a decent shower and TV. The room was also quiet from outside noise, especially as Luton Airport was next door to the building. Overall a great stay, only marred by the fire alarm going off at 7am but fortunately this proved to be a false alarm! September 20, 2013
Rated 1.0 out of 5.0 by Dirty room, filthy carpet, bed uncomfortible Would not stay there again. Too expensive for the poor quality of service. September 15, 2013
Rated 5.0 out of 5.0 by Fantastic staff The guys at the bar and reception were excellent and couldn't have been more friendly. Good choice of hotel for flying out of Luton early. Air con didn't work so had to open window which meant lots of road noise. I know there are planes next door to the car park but perhaps somebody could put up a big, obvious sign at the exit showing the way to the terminal building. PS - it's not in the direction of where the planes are parked! September 11, 2013
Rated 5.0 out of 5.0 by 5***** Perfect, please do not change a thing. Its amazingly quiet so close to the airport. September 11, 2013
Rated 5.0 out of 5.0 by Terrific Service/Hotel Spent only one night in the hotel, between flights, and had a thoroughly enjoyable experience. Staff could not have been more helpful. They even printed off a boarding pass for me. Room very comfortable and clean with all mod cons. Breakfast at 4.30 am brilliant also. Could not have asked for more. And I've travelled the world September 10, 2013
Rated 2.0 out of 5.0 by Rooms Good-Very Busy - No personal service I called this holiday inn twice prior to arrival and received no answer. The hotel was very busy due to the nearby airport and there was frequently a long wait at the desk/restaurant for service. I experienced no recognition for my platinum status and cut my stay short when my room smelled heavily of smoke in the middle of the night and a different accomodation was not offerred. The rooms are priced right and have everything you need. The free breakfast was also pleasant, when food can run on the expensive side on the UK September 8, 2013
Rated 5.0 out of 5.0 by Great place to overnight Asked and got high floor rooms overlooking runway to watch the planes. Hotel is a great place to stay September 5, 2013
Rated 4.0 out of 5.0 by Clean, cheap and close to the airport... The proximity to the terminal (10 min walk) makes it ideal for early flights. Yes, it's 'No frills', but it nevertheless seemed good value for money. The room was fine (although clearly not every guest observes the no smoking rule) and everything clean. The breakfast display was not very appetising, which was my only disappointment. Overall, convenient, efficient and inexpensive. September 3, 2013
Rated 4.0 out of 5.0 by Excellent rooms next to the airport Whenever I can find good deal I tend to get this hotel as it is closest to the airport and includes breakfast. Rooms are great, breakfast is OK so what more can you ask before the flight September 3, 2013
Rated 5.0 out of 5.0 by Comfortable and Great Value Great value comfortable hotel very convenient for the airport although about 40 steep steps to bus stop is tough with a big bag if you don't have a car. Great to have a choice of pillow hardness and tea and coffee in the room is always good if you just fancy a cuppa and don't want to venture downstairs. I would like to see a couple of lighter choices on the evening meal menu. A soup, a salad or two, some smoked salmon and brown bread maybe? The staff were nice and helpful despite the hotel heaving with people. A+ August 26, 2013
Rated 2.0 out of 5.0 by Great room, convenient airport location, very poor breakfast. Lovely family room. Easy late night check-in. Arrived for breakfast at 9am to find no crockery or cutlery at all, no mugs, no juice, only food was eggs, beans and cereal though no milk for the cereal. Had to clear our own table. Waited half an hour some plates, cutlery, bowls and some frozen bread to arrive. Decided to give it a miss and eat at the motorway services on the way home. August 22, 2013
Rated 3.0 out of 5.0 by Really impressed with the room, parking discusting Me, my partner and our little boy stayed here because we were flying from Luton airport at 6.30am so it was more practical to stay over rather than commute at 3.30am We couldn't fault the room It had everything we needed, was comfortable and fresh. Reception staff were really friendly for check in and check out. My only issue was my sister in law drove over an hour and a half in hectic traffic to drop us off and when we arrived we found out it was £3 for 15 minutes parking Which rose after that very steeply It would have been nice for her to be able to come in(help us with our bags) and have a cup of tea and something to eat before having to drive back, But unfortunately she had to pull up at the side of the road and us jump out and grab our luggage as there was nowhere for her to stop August 21, 2013
Rated 4.0 out of 5.0 by Natural service I was travelling via Luton with an overnight first time I had stayed there,I was very tired when I arrived at hotel ,but was met by this great lady who was very efficient and exceptionally helpful ,gave me complimentary wifi and a great smile,she made the whole hotel experience great ,all the other staff I met were equally efficient and friendly . A great experience and would definitely stay there again August 20, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service The hotel is very close to the airport, the room spacious, very clean, comfortable beds August 20, 2013
Rated 5.0 out of 5.0 by Staffs extremely obliging. Room clean and tidy. I stay on average at this hotel about once per month and I always find that the rooms are clean and tidy. The staff are very obliging and the breakfast, although basic, is always presentable and edible. Overall, if booked in advance, this hotel is excellent value for money. August 20, 2013
Rated 4.0 out of 5.0 by Great place to stay for the night It was am easy place to stay,especially when you have a early flight. The whole process was ok. We didn't stay for breakfast as it was too early for us. August 19, 2013
Rated 5.0 out of 5.0 by Nice room and comfortable beds Staff was very nice and helpful. Room was spacious and bathroom was very nice (there was a stain on the rug next to the bed). Breakfast was great. Location was very good. We did the Hop on Hop off bus through the hotel and there was a stop very close to the hotel. Would definitely stay there again. August 18, 2013
Rated 5.0 out of 5.0 by convenient and good value convenient and very good value for money. we've never seen a hotel so close to the airport! very relaxing and good food! August 18, 2013
Rated 4.0 out of 5.0 by Stay at Luton Came late to be greeted by excellent night staff member. Thanks August 17, 2013
Rated 3.0 out of 5.0 by Well, it's cheap and near the airport We had an early flight so needed somewhere to stay. I guess I can't really complain given how cheap the room was and how near the airport. When I made the reservation I asked if there could please be soya milk with the early breakfast but there was none. As I can't eat wheat or dairy, this left me with an apple for breakfast. There were no staff around to ask for alternatives. The piped-in, relentless up beat music was a bit much at 5.30am, too. Additionally, in the bar the previous night, there were loud and irritating children performing for their parents. While I suppose this is the responsibility of the parents, it did ruin the relaxing atmosphere. August 17, 2013
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