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Rated 4.2 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Excellent sstay Stayed at this property before flying out of Luton. Excellent stay and the staff cannot do enough for you. August 11, 2013
Rated 5.0 out of 5.0 by Great value stay in a clean modern hotel We enjoyed our stay at the Holiday Inn Express and found the hotel to be clean, modern and convenient to the airport. Above all it proved good value in comfortable surroundings and included a good choice for breakfast. August 10, 2013
Rated 2.0 out of 5.0 by Empty breakfast buffet by 8:45 Despite claiming to serve breakfast until 9:30 the buffet was empty at 8:45. I politely approached the reception to helpfully point this out to enable them to do something about it , which they said they would. Some semi frozen croissant arrived after 10 mins but nothing more was offered or said. Upon checkout I was curtly informed that as all the guests had decided to breakfast at the same time they couldn't cope. No recompense was offered August 10, 2013
Rated 5.0 out of 5.0 by Comfortable beds, quiet and very convenient Our room was very clean and the beds were very comfortable, with good mattresses and comfortable pillows. The decor and lighting are tasteful and there is good storage space for clothes and luggage. I appreciated the kettle and instant hot drinks, which are not always/ often available in hotel rooms. The bathroom was clean and ample towels are provided. I very much appreciated the offer to provide guests with courtesy toiletries, in case, for example, you had forgotten your toothbrush. The double room was a good size for our family of three and the sofa bed was easily as comfortable as the double bed. The hotel reception staff were always friendly and efficient. Breakfast is included in the room price, a big plus and the buffet was good in all respects. In summary, great value, very comfortable room and very convenient for early and late flights at Luton airport. August 9, 2013
Rated 4.0 out of 5.0 by Good value Rooms were comfortable and very good value. Breakfast looked like a plague of locusts had descended, so not great when it so busy. Might be better to charge people for breakfast and provide something better. Housekeeping staff were very obliging. Would recommend hotel. August 9, 2013
Rated 4.0 out of 5.0 by Excellent service The breakfast was very good with many different food choices to start the day. The room was comfortable with a soft bed and snugly pillow. August 8, 2013
Rated 5.0 out of 5.0 by Great place Arrived late having driven up from LHR. Good to find room requested had not been re-allocated. Collected daughters from Glasgow flight at 08.00 ish breakfast for the 3 of us no problem. Bonus their breakfast was only £6.00 each. Staff fantastic so helpful August 7, 2013
Rated 2.0 out of 5.0 by Very disappointed with the food The room was fine. However, the quality of the evening meal was poor, with luke-warm chips, a very small portion of bought-in (frozen and then fried) fish, and tartare sauce missing. Most of the breakfast choice was missing - we only had cereal and toast available; it was only as we were leaving that the staff started to bring in the cooked breakfast. Happy with the room, unhappy with the food. August 6, 2013
Rated 4.0 out of 5.0 by One night stay before flight Very comfortable rooms, tea & coffee making, good beds, clean bathroom. Convenient to airport but would prefer a dedicated shuttle as drop off from car park shuttle leaves you an awkward walk if you have a lot of bags. (Fine if like us you only have hand luggage). Weak point was breakfast buffet. Trays should be provided to make it easier to carry plate, drinks, toast, etc. Choices a bit basic but not bad for price. Overall a comfortable hotel, certainly fine for our overnight before an early flight. August 3, 2013
Rated 4.0 out of 5.0 by A good night Overall a great stay for a good price. Our only issue was the size of the breakfast area. There was plenty of seating but the area where you got your food was so small for the amount of people. If you got the hot breakfast you either got the toast which went cold as you waited to get the hot food or vise versa. The main issue was the toasting machine. 1 machine which toasted maybe 4/5 slices at a time (it needed feeding through twice) for many guests. I realise it is maybe not always busy but at the time we ate everyone seemed to want to use it. Maybe a second one on hand for busy times would have made it a little easier. As I said this was the only issue and the rest of the stay was great. Thank you. August 3, 2013
Rated 5.0 out of 5.0 by Great from the minute we walked in! Would defo stay again! Booked this hotel as we had a wedding to go to. I booked two rooms as I had my mum, sister, nephew and 2 year old daughter! We checked in late and the staff at check in were so friendly and welcoming! I had forgotten some milk for my little one and they couldn't of been more helpful! The rooms were even close to each other! I couldn't find fault with either rooms and it was the best nights sleep I've had in ages! So clean I didn't hear one aeroplane (I was most worried about this) Breakfast was included in the price and it was lovely, wide variety to choose from and friendly staff to help! August 2, 2013
Rated 5.0 out of 5.0 by Tops for an airport hotel Belatedly writing to say what a great experience our stay was. 2 rooms and parking packge. All very convenient, staff could not have been more helpful. A short stay, very little noise from airport or other people coming and going. Would stay here again when travelling from Luton airport. Thanks. July 31, 2013
Rated 5.0 out of 5.0 by very close to the airport and great value I needed a hotel close to the airport and my expectations were never high. They said it was a 10 minute walk and it was. They said it was comfortable, clean and a great place to stay..it certainly was. If I fly from Luton again I will book this Hotel and no other. On the return flight we saw the hotel from the window and said, "That's our Hotel". We meant it. July 29, 2013
Rated 1.0 out of 5.0 by Very dissapointed Stayed in this hotel for one night, straight away i noticed how crampted the room was with it being next to the airport chances are people are there waiting on flights so with two adults and one child along with hand luggage and two suitcases it was very crampted,we on,y received one towel when i went to the bar and asked for more i was told more towels would be deliveried to my room, this didnt happen instead i was handed two floor mats, our hotel phone rang around 11.15 at night presumably aout the towels unaccepable time considering wed been on an early morning flight. We had something to eat before bed had to wait 45 minutes the chicken burger my husband order was swimming in mayonassie and the veg with the roast beef was clearly aunt bessies pity the prices didnt match the quality.i would note redommend this hotel not even for one night. Oh and the air con was clearly not air con just circulated the hot air round the room very dissapointed July 23, 2013
Rated 5.0 out of 5.0 by Conveniently situated hotel & quiet.! Used this hotel to stop-over before my very early flight.! Easy to find, but be careful with the parking charges - ask for them to be waived. There is no other public parking around that I could see. Very conveniently placed for check-in at the Airport. Extremely quiet considering it is so close to the runway - road traffic noise is greater. Bit disappointed with the evening food menu - much was "off", to be fair there was a "new" menu coming in, but why offer it if not available..!! Ho Hum..! Very clean, good staff, great check-out. Beds comfortable and very dark (if you like that.!) Make sure the shower curtain stays put - the shower spray is very strong (well in my room it was!) and the spray pushed the curtain outside the shower base and flooded the floor.! The management team were very good about it when advised. July 23, 2013
Rated 5.0 out of 5.0 by Great place to stay We stayed overnight as its so close to the airport and we had a very early flight. Recepetion was warm and welcoming as well as efficient. We were asked if we wanted to have dinner (we did) and all was explained - they have a really varied menu and at affordable prices AND the food was good. Our room was comfortable too. We used their car parking arangements as part of our booking and we were completely satisfied with their smooth operation. Definitely use the hotel again and recommend to others. July 22, 2013
Rated 2.0 out of 5.0 by staff very good room was booked on may 10 2013.special request box i asked for room 501 or 503.went to reception 2 hours before check in time to try and get 1 of these rooms to be told they were occupied.after been told there was nothing she could do.so the special request box is a waste of time. July 19, 2013
Rated 5.0 out of 5.0 by Spacious room, courteous staff I had to book a room at the last minute because of a mix-up in my flight arrangements. I was using my iphone and found the hotel's site very user friendly. The hotel is just a two minute walk from the terminal. To make the best of a bad situation I joined friends in London and went to the theatre, Returning to the hotel at midnight. I needed to print a boarding pass for a 7.30am flight. I found the young male receptionist exceptional courteous and competant. He couldn't do enough for me. He tended to several other guests, served bar and helped me print out my boarding passes - without getting ruffled. Who says men can't multitask. The room was spotless, quite spacious and very comfortable. Cold, self-service buffet breakfast or cereal, croissant and coffee was included and more than adequate. The whole experience left a stand-out impression. July 15, 2013
Rated 5.0 out of 5.0 by Cracking stay Nice clean friendly hotel, staff were good to me, very clean place, very busy hotel, food was beautiful, will be staying here again, good selection of wines and beers, room very clean, July 13, 2013
Rated 5.0 out of 5.0 by comfortable bed and excellent facilities We only stayed 1 night but would definately book to stay there again, rooms were a good size and exceptionally clean. They had an ironing room which was very useful. Staff on the evening we arrived were very good able to help with any queries, however, the morning staff were less approachable which was a shame. There is a nice area to sit a relax and have a drink which was great after our days travelling. July 6, 2013
Rated 3.0 out of 5.0 by Great overnight flight stop over. We had a flight from Edinburgh to Luton then were flying out of Luton early the following morning. Hotel in quick walking disance of airport, my 2 & 4 year old enjoyed the walk which is all barriered off from road & great views of planes. Our room was a double bed & a double sofa bed which was great for just me & 2 kids but could be small for 2 adults with older kids. I would have liked a bath in the room rather than shower only. I was dissapointed in the evening menu for both adults & kids & the food isnt great & quite expensive. check in Staff were helpful & breakfast was available for us at 6.15 (think they serve from 4am) which was great. July 3, 2013
Rated 4.0 out of 5.0 by Quiet and comfortable A short walk from the airport, which was good after a very long day and 3 hour flight...a nice warm welcome and a quiet and comfortable room, which was really all I wanted at the time! June 27, 2013
Rated 4.0 out of 5.0 by Excellent location but ..... We couldn't believe we had to pay to drop off our luggage ! No wonder the roads outside were clogged with cars parked on the pavements / road sides as people unpacked their cases. June 23, 2013
Rated 2.0 out of 5.0 by Very comfortable room at a good price So close to the airport and very comfortable room with iron, hairdryer etc. Would recommend to anyone travelling from Luton June 16, 2013
Rated 2.0 out of 5.0 by Noisy rooms on lower floor. This hotel is on split levels with floors above and below the reception area. I was in a room below the reception and all I could hear all through the evening was the sound of suitcases rumbling across the ceiling and people walking around. Not good when you need to get up early !! If you say here I recommend you insist on a room on the upper floors !! June 14, 2013
Rated 4.0 out of 5.0 by Great for an overnight stay We stayed for 1 night, after a long drive, and prior to our flight to Inverness. What we needed was a quiet, comfortable room and a good night's sleep - which we got. Had a quick meal in the restaurant early afternoon - not bad. The self serve breakfast was much appreciated - could have had a few more choices. Overall, it was excellent value for money, and we would stay here again. June 14, 2013
Rated 5.0 out of 5.0 by Very pleasant staff I really enjoyed my stay because of the friendly staff. A good welcome and efficiency with dealing with checking in and ordering food. High recommendations for the staff. June 14, 2013
Rated 5.0 out of 5.0 by Very Good Value for Money Booked one night prior our flight to Canary Islands. Hotel is very close to Departure Terminal. Family room was spacious with very clean bedding and comfy beds. Will stay again June 10, 2013
Rated 4.0 out of 5.0 by Close to the terminal - best choice for Luton airport Simply convenient & affordable This hotel is on the road into Luton airport. NO HOTEL IS CLOSER, but that said you will need to walk (<10 mins with luggage) or get the paid for shuttle service. As usual the price is fair, but if you elect to park here too then things get better still. It cost me £5 for the night I stayed + £10 per day. Worked out cheaper than the official mid-term car park across the road, but the official car park does have a free shuttle service. June 10, 2013
Rated 5.0 out of 5.0 by Take the stairs at the side Only failing is they forget to sign post the entrance at the steps at the side of the building so you have to walk twice as far. Everything else is great, June 8, 2013
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