Rated 4.4 out of 5 by 23
Rated 1.0 out of 5.0 by Steve6443 Billed twice, still waiting for a credit note.....
I have frequently used this hotel in the past because of it's location and this time was pleased to finally arrive there after a hectic day's work. Upon arrival, I informed the desk clerk that I wanted to pay with another credit card, not the one in my profile and in order to speed up the check out, I settled my bill there and then.
The following morning I went down, cleared my car from ice and advised a different desk clerk that I was leaving, that I had paid for my room the previous day, that the room could now be made up and asked was there anything else I needed to do before leaving. The answer was "no, all ok" so I left.
Unfortunately the Hotel then proceeded to charge the credit card on file with the amount for the stay, regardless that I had already settled the account. I have reported the issue to the hotel and they have recognised the error but have yet to credit my card with the amount charged, I am concerned I will have to tell my credit card provider to cancel the payment.
A nice hotel let down by staff ineptitude.....
December 7, 2013
Rated 5.0 out of 5.0 by MisterTT Clean, convenient, accessible
Use this HIX three times a year between UK/Calais and Southern Italy. Always friendly and welcoming. The staff are always excellent, as they have been in the 5+ years we have been making this journey (prefer this to the main HI hotels).
Very convenient for stop-sleep-continue. Lack of restaurant is not a problem as there is an excellent facility just next door where you can have a freshly cooked evening meal. Yes, the internet is weak/slow, but it's inclusive and it works to the extent that you need it either on holiday or for business contact (which I also do, even though my trips are all holiday). All you need.
November 27, 2013
Rated 3.0 out of 5.0 by Mariofo1877 Just for rest and rest fine
Good place close to luzern. Cheap, clean and easy access. Maybe to europe distances is far away but in other countries and cities the distance is reasonable. Obviously... just by car. Very good option!
October 22, 2013