Rated 4.4 out of 5 by 130
Rated 5.0 out of 5.0 by EllaFancy Clean, comfortable, attractive!
My family stayed here to attend a family funeral. We appreciated how nice the hotel was--attractive, clean, safe, and restful. The room temperature was a little high for us, but all in all we were comfortable and felt quite at home.
December 4, 2014
Rated 5.0 out of 5.0 by Businessman50 Nice Improvement
After noticing continued declining service over the past year I was delighted to see remarkable improvement with this one night stay. Recognition was given to IHG status and a room upgrade in acknowledgement of my Platinum Elite Status. The reception desk attendant at check in was the friendliest encountered in a long time at this property and hopefully it shall continue.
December 3, 2014
Rated 4.0 out of 5.0 by paulwy Clean room and park and fly
My main reason for choosing this hotel is my ability to park and fly. This is a great value when compared to the offerings at the available long term parking near JFK. I have stayed at that hotel twice now and I would stay there again.
November 30, 2014
Rated 3.0 out of 5.0 by jal83 Accommodations
Overall stay was fair, reason for rating, no complimentary beverages, coffee, water etc in lobby like other IHG properties, no fitness center, tiny conference room. Inquired about complimentary coffee for my team of eleven, referred us to convenience store across street, seriously, which by the way had cold coffee on a cool/cold day. Oh we'll so much for that. This post will more than not be posted due to poor rating. But poor service.
I feel a rating should be left up to the guest and not solicited, as was the case during this stay. When inquired about the utilizing the conference room, the front end manager asked for a great rating when I received the survey request. After the experience at this location, how can I truly rate them as great, I can't. Even though they tried to accommodate us and are greatly thankful, that was a positive, but overall the rest such as amenities was not, to many inconveniences.
November 26, 2014
Rated 5.0 out of 5.0 by Totas Great stay close to JFK
Stayed here last week for business. Rooms were clean and updated. It was proximate to JFK and had good breakfast selection. Good restaurants close by as well like Wild Ginger. Will go back again.
November 24, 2014
Rated 5.0 out of 5.0 by dmc346 nice stay
all is well with this property. Luis and Christian are outstanding assets of this property. Real gentlemen they are.
November 21, 2014
Rated 5.0 out of 5.0 by AbiG Comfortable bed and great service
Best pillows ever! Staff was friendly and accomodating. Allowed early check-in. Some traffic noise but subsided at night.
November 19, 2014
Rated 1.0 out of 5.0 by TheMailman 1 employee extremely rude & unaccommodating
A front desk employee was extremely rude to my family and unwilling to help in a room situation. Called IHG and they were also uncooperative. I have been a platinum member for 6 years and I am reconsidering ever staying at another IHG property.
November 13, 2014