Rated 4.4 out of 5 by 55
Rated 1.0 out of 5.0 by annoyedguest NOT A GREAT EXPERIENCE
Arranged a late check in for our arrival.
Arrived at the hotel around 8 pm. Staff was courteous at the front desk.
Unfortunately the air in our room did not work.
We phoned the desk downstairs who advised it just needed to be reset and they would send a hotel representative to our room. Unfortunately, he was unable to reset the air and we had to be relocated to a new room.
The next morning we were woken by the sound of the fire alarm at 7:40 am in the morning and forced to grab what personal belongings we could and had to evacuate the hotel.
* NO SHOWER
* NO HOT BREAKFAST
* And had to leave the hotel more than 3 hours prior to check out.
* And no call back from the Hotel Manager after I complained about the incidents and requested monetary compensation.
October 1, 2013
Rated 5.0 out of 5.0 by Footgirl Wonderful, incredible service - extremely friendly and competent staff
Hotel staff goes out of their way to accomodate and please. Rooms were clean, comfortable. Breakfast was great!
September 25, 2013
Rated 5.0 out of 5.0 by TravelEveryWeek nice roons, nice hotel.
Very nice HIE, but kind of expensive. Breakfast lacking, one day the refrigerator was empty except for boiled eggs. OJ is watered down every time I stay here. Can't tell its OJ. Think Manager is trying to save money by shorting the breakfast options. Eggs are in little dry balls.
September 21, 2013
Rated 5.0 out of 5.0 by HappyK624 Loved It
Very nice hotel and staff. Very quiet, nice area. I would stay again.
September 5, 2013
Rated 4.0 out of 5.0 by Misskpg Great Place for one night after a party
After a party or travel, Great place to have a good night sleepl
September 4, 2013
Rated 4.0 out of 5.0 by Roleah Niki
Hotel nice staff very nice the issues I have is that the breakfast has gone down. The first week there were bananas yogurt plain oatmeal. After weeks here some days / now most days there isn't any.
Not much of a choice for people who keep kosher other wise very nice stay.
One other issue / the door cards don't work most of the time.
August 30, 2013
Rated 5.0 out of 5.0 by GarryW11 Long Island for work
Great ,clean,quiet room in a good location to restaurants and to the airport. Would recommend this hotel to other guests and will definitely use again when in the area. Staff was very friendly and helpful during my stay.
August 20, 2013
Rated 2.0 out of 5.0 by pannekoeken Not the best
Before I get into it, let me start by saying the staff and service at this hotel were great. Super friendly and accommodating. The free wi-fi and cinnamon buns are always appreciated, too.
The air conditioner in the room was a joke. I set the thermostat to 72, but the a/c unit didn't turn on until it got up to 77-78 in the room. Then, it blew gale-force winds into the room. I alternated between sweating buckets and shivering at night.
The in-room curtains are not long enough to cover the entire window and let the bright parking lot lights in at night.
My room was across from the elevator AND directly above the rear entrance, where smokers liked to congregate into the wee hours. The hotel should set up a designated smoking area away from the hotel and enforce it.
Oh yeah, and there's not enough parking, but you can park at the hotel next door.
For the price I paid, this location tried hard but fell short.
August 20, 2013
Rated 4.0 out of 5.0 by TravelEveryWeek Excellent overall but expensive - breakfast lacking.
Expensive for a Holiday Inn Express. Nice rooms, but breakfast was lacking. They did not have any fruit, no chocolate milk, OJ was watery, and they ran out of yogurt. Elevator floor is nasty, it never gets cleaned not sure why.
August 19, 2013
Rated 5.0 out of 5.0 by heandbw Birthday Celebration in Long Island
The hotel was very clean and the room was perfect!
August 12, 2013
Rated 4.0 out of 5.0 by Somersetmom great room
Front desk service excellent and room was very comfortable and clean. Refrigerator in room always a plus and we appreciated it. Snack and beverage upon checking in also a nice touch. The breakfast was poor although coffee was fine and setting for eating very nice. Will probably stay at HI again but certainly NOT because of breakfast which was pretty awful actually. However, overall experience pleasant as other elements - which were more important to us were very good.
August 4, 2013
Rated 4.0 out of 5.0 by LyndseyC Good overall, but poor front desk service
On two occasions, my room key was rekeyed. Even though I informed the front desk Clerk that I was staying until a specific date. The first time it happened. I let the lady at the front desk know, I would be leaving in three days. She still changed the door key, so when we returned to the hotel that night; our key cards didn't work. So we had to trek back to the front desk. This happened twice...not happy with this lady front desk clerk! A credit card was on file, so this was unnecessary and very unprofessional! All other front desk clerks were professional and friendly!
July 29, 2013
Rated 5.0 out of 5.0 by CZPaul super friendly staff
I do not wish to write a review other than stating we were pleased with every faze of our stay in the hotel thanks.
July 29, 2013
Rated 5.0 out of 5.0 by MICHELLE711 GREAT STAFF
The accomodations and staff were outstanding! Check-in and out was a breeze. Only issue was that because hotel was sold-out, there was no parking when we got to the hotel from the wedding.
July 26, 2013
Rated 5.0 out of 5.0 by Jaymie11 Excellent Service
Thank you to all the staff and especially the weekend manager for troubleshooting a miscommunication, switching our rooms and providing excellent customer service! You went above and beyond and made the entire stay worthwhile.
July 15, 2013
Rated 4.0 out of 5.0 by Leela701 Comfortable bed
we stayed at this property after my sisters wedding. It was clean, comfortable and affordable.
July 7, 2013
Rated 5.0 out of 5.0 by Stu63 Big comfortable bed but a/c wasn't the best
Very accommodating staff. Checked in and out with no problems. Room was very clean and spacious. Only minor complaint we had was the air conditioning was limited. Highly recommend staying here.
July 5, 2013
Rated 5.0 out of 5.0 by Steve6313 A great travel experience
The property was well maintained and the staff was exceptional. It was everything I hoped it would be. We had a wonderful time.
July 2, 2013
Rated 4.0 out of 5.0 by hstry1 Good place to stay
Everything was fine. The counter woman was a little robotic, but then another came from the back and welcome me to the hotel, that made up for the robotic one.
July 2, 2013
Rated 5.0 out of 5.0 by LJF212 Exceptional Staff and Service
We stayed at this hotel 2 weeks in a row because we needed to be at a local hospital early the next mornings for a medical procedure. My parents arrived earlier than my husband and I. I filled out a form to authorize them to check in early since the rooms were under my name. My mom requested adjoining rooms and also told them were we where going. They had a corporate rate for this purpose and graciously gave that too us even though I booked at a higher rate. First nice step. They accommodated the room requests as well. The front desk staff was wonderful, polite, totally service oriented and very kind and caring. They remembered us the following week and why we were there again and inquired about our health as well. They don't need to do that. The fact that they remembered showed how they pay attention to their guests.
The rooms were very nice, clean and spacious.
The breakfast was very nice and they allowed us to go in early because we needed to get to the hospital early. The only thing I would suggest is more fresh fruit at breakfast.
I highly recommend this hotel for a good, moderately priced placed to stay with exceptional staff and service.
June 22, 2013
Rated 5.0 out of 5.0 by Mattx Another fantastic Stay
Can never fault this Holiday Inn Express.
This time I was staying for 2 weeks, last year it was for a week. Staff brilliant, place is clean, rooms are great, great location - just great all round.
Hopefully see you soon when I'm back over. Keep up the good work.
June 11, 2013
Rated 3.0 out of 5.0 by purrin Friendly staff
I walked in without reservation and was able to get a room. The room could use some updating. I turn the temperature for the frig to make it cold. However, it never got cold. The door to the room was shaky as if it had been broken into before. If it wasn't for the double lock I would not have felt safe. The maid came knocking on the door at 10am. even though I had the do not disturb sign out and check out is at noon.
May 15, 2013
Rated 4.0 out of 5.0 by mamax4 Convenience & cleanliness
The Holiday Inn Express was very convenient to where we needed to be. That was the main reason we chose it. We reserved 2 rooms for the weekend & I thought it was pricey. However it turned out to be quite nice. The staff was very nice, polite & professional. The room was very clean & comfortable. My grandchildren loved the fact that they got to pick a snack & a drink upon arrival! I guess because we are a priority club member? We had a nice stay & I would stay there again.
May 14, 2013
Rated 5.0 out of 5.0 by bobby23 Easy to find, easy to enjoy. quiet, clean, friendly and helpful staff
I rarely enjoy motels or hotels and was pleasantly surprised and delighted by our two night stay on April 26th and 27th 2013. Desk staff Tianna and Michael were super. I thought the room was extremely clean and well supplied. Bed was comfortable also. Effortless check in and out.
Please ditch the fake eggs and brand of coffee and come up with better substitutes. Otherwise the breakfast was good. Loved the sticky buns.
May 3, 2013
Rated 3.0 out of 5.0 by SBAP Front desk manager very unhelpful.
Be careful of this Holiday Inn if you are Priority Club member and expect any sort of favorable service. The front desk manager is an extremely surly young man. Unhelpful, preoccupied and surprisingly ill suited for his position. I have stayed in many Holiday Inn Express hotels and have never encountered such an attitude. As a Priority Club member and someone who has had many extended stays at HIE I was surprised to be rebuffed on several occasions by the front desk in trying to secure a room. I would not recommend this particular HIE as I feel it is not run with the customer in mine
April 24, 2013
Rated 3.0 out of 5.0 by Mel5897 Ok hotel, great service
I was in town for my sisters baby shower. The hotel was ok, room was average - maybe even a bit dated. Bed was comfortable. Breakfast was great and the staff was very pleasant.
April 18, 2013
Rated 5.0 out of 5.0 by sjt8727 Always Stay Here
Our Grandchildren live several miles from this hotel. My wife and I have stayed various places when we come to visit. Since we found this Holiday Inn, it's the only place we stay. It's safe, secure, comfortable and the staff is as helpful and friendly as anywhere I've ever stayed. Their breakfast is above average compared to the other Holiday Inns we have used.
April 15, 2013
Rated 5.0 out of 5.0 by rovinron relaxing and roomy
The the was cleaned every day and the guest servicess were very helpful as good places to dine , everyone was greay
March 19, 2013
Rated 5.0 out of 5.0 by ConferenceGal Home Away from Home
Greeted by friendly staff. Extremely accommodating. Easy check-in and out. The room was well appointed with a refrigerator and microwave and excellent breakfast choices were available in the morning. I
February 28, 2013
Rated 5.0 out of 5.0 by Vince77 Reliable hospitality with excellent staff.
We stay at this property several times each year. We are always impressed with the staff particularly Mr. Maldonado. Always very professional and helpful.
January 23, 2013