Rated 4.4 out of 5 by 114
Rated 5.0 out of 5.0 by Brian2014 Everything as expected
Nice place. Staff attentive, convenient location, good breakfast, clean dining area. What I have come to expect from Holiday Inn Express. Thanks again!
June 14, 2014
Rated 5.0 out of 5.0 by Rick RR clean hotel with excellent staff
excellent staff, very clean rooms, quiet location, close to good restaurants
June 14, 2014
Rated 4.0 out of 5.0 by mallards Clean Friendly but beds and TV need updates
The location is great. Ask for a room on back side, away from train and Sunrise highway. Front desk staff is great. Plastic mattress pad and old televisions have to be replaced. I haven't slept on plastic since I was four years old.
The neighborhood is great. Rockville Center restaurants are very good. Just four blocks away. Neighborhood morning runs are refreshing and peaceful. I stay here 30 days per year. But in winter time I move as there is no gym and the plastic mattress pads are intolerable.
June 9, 2014
Rated 4.0 out of 5.0 by pgrv123 Quality vs Price
The quality vs price for hotels in the area was very good.
June 5, 2014
Rated 5.0 out of 5.0 by TeeMee Another Great Stay
I stayed at the hotel this past week for a return trip to Rockville Centre area. It was once again perfect. I decided to stay for the breakfast the following morning. This was a first for me. The food was really good, I was impressed, the pancakes were really good and so was the coffee. I also wanted to let you know how wonderful Louis is at the front desk, not sure if i spelled his name right. Anyway I just wanted to write to let you know how happy I was with my stay at your hotel.
June 2, 2014
Rated 5.0 out of 5.0 by RalphW home away from home
When in NY for annual or special visits, we always stay here because of the quality of service and lodging.
June 2, 2014
Rated 1.0 out of 5.0 by jmwiers locked out of room for 6 hours
first off, I am a frequent traveler for my job, staying in hotels about 10 months out of the year. This is my story. During the middle of the day, I went to get groceries, when I came back and attempted to get into my room, the lock on the door would not even recognize my key, ultimately finding out that the battery on the lock had died. That meant I could not get back into my room until an engineer could make his way to the hotel, which took approximately 6 hours. I sat in a different room and watched TV, continuously calling the front desk to get an update on the engineers whereabouts. They did very little to keep me updated. It was brutal. The hotel manager had no way of opening the door without having that battery working, Which in my opinion is absolutely absurd. The general manager did very little to accommodate my disappointment, never reaching out to me to resolve the issue. I typically only stay at IHG properties, and the breakfast is absolutely pitiful compared to other ihg's. I highly recommend not staying here unless you absolutely have to. Terrible hotel, terrible!
May 29, 2014
Rated 5.0 out of 5.0 by Dred Nice Stay!
Had a great stay here! Close to the beach, (we were here for the air show), many places to eat nearby. ( I highly recommend Nick's!) Great staff took good care of us despite a HUGE wedding going on. I would encourage any one to stay here.
May 27, 2014
Rated 4.0 out of 5.0 by jp3215 very nice hotel
This was a very nice hotel, I will definitely stay there again the next time I'm in town.
May 22, 2014
Rated 4.0 out of 5.0 by gmguy Good value
positive experience. need to update flat screen TV
May 9, 2014
Rated 5.0 out of 5.0 by Mr. & Mrs. S NY weekend
We chose this hotel due to the proximity to JFK. After looking into several hotels around the area decided on this one. The staff are very friendly and courteous. I can certainly recommend this hotel to friends and family. Parking & breakfast is free which was a big plus for us! Will definitely stay here when we come back to NY in July. Hoping I can get better pricing in July!
Thank you so much for your hospitality and great service!!
May 6, 2014
Rated 5.0 out of 5.0 by Travel much too much! exceptional staff at the Holiday Inn Express, Lynbrook, LI, NY
I have stayed at this location - on average - 2-3 nights a week for the past couple months because I have a consulting assignment in the area. One of the team members at the guest desk in the morning - Lisa - is fast, courteous and knowledgeable. She realizes that guests can be in a hurry in the morning and gauges her responses accordingly. She is a definite asset.
One additional person, and I wish I knew her name, was an absolute gem last Monday evening when I checked in. I had a stomach virus and must have looked like a bag of old rumpled laundry. She took one look at me - quickly checked me in; then walked around the counter, picked up my luggage, took me to the elevator, went up to my room with me, put my luggage inside the room and wished me a good night. I must have told that story to everyone I saw the next day. I would guess that my retelling that story was more valuable than a million dollar advertising campaign.
April 4, 2014
Rated 5.0 out of 5.0 by Lamplighter1 Great front desk service
Good location for south shore of LI in Nassau County.
March 20, 2014
Rated 5.0 out of 5.0 by Blt414 Great place to stay!
The staff was so helpful and accommodating. Tiana helped us with directions and offered to hold our luggage as we arrived prior to check in. The lobby, common area and rooms were Very clean. The room was spacious.
March 19, 2014
Rated 5.0 out of 5.0 by Brian350 Great Stay at Holiday Inn Express Lynbrook
I grew up in Lynbrook and my wife and I came back to visit some old friends. We did not want to risk driving back to the city late at night after having a couple of drinks. Overall we had a great stay at the Holiday Inn Express Lynbrook. The staff was friendly and the rooms were spotless. The free breakfast in the morning was a nice touch - especially fresh bagels. If you are a light sleeper I would recommend asking for a room in the back of the hotel.
March 8, 2014
Rated 1.0 out of 5.0 by Businessman50 Not what it once was
Noisy guests in the hall were very disturbing. Requested change at front desk for laundry -- they didn't have at night and also didn't have the following morning. Numbers speak for themselves - difficult to recommend this property any further
February 28, 2014
Rated 1.0 out of 5.0 by Businessman50 HOTEL GOING DOWN
I had been staying in this hotel for over 3 years and the past few stays the hotel is clearly going down to the point that I will be moving my business elsewhere. The staff has become extremely unfriendly. On the last two occasions entered a dirty room. Can' recommend this property any longer
February 25, 2014
Rated 5.0 out of 5.0 by TrudyC Clean, Comfortable, Convenient location
Very clean. Comfortable bed and rooms. Courteous staff. Convenient location. I would stay here again.
February 3, 2014
Rated 5.0 out of 5.0 by PattyB Quiet, Clean and Comfortable....
Our stay at the Holiday Inn Express was the first time in so many years that we stayed at a Holiday Inn property. We were pleasantly surprised on how updated, comfortable, clean, fresh, spacious rooms this property had to offer. The common areas were very well decorated. The staff was excellent from the time we checked in till the time we checked out. Our overall experience we are happy to say it was excellent! We would stay at a Holiday Inn Express again in the future and would highly recommend this property as well!
January 15, 2014
Rated 2.0 out of 5.0 by Joe227 Disappointed
experienced the front desk employee who was not only unhelpful but rude as well. I attribute this to a bad attitude, but it impacts my decision to stay here again. Too bad that "1 bad apple spoils the whole bunch." additionally, I did not receive my 400 IGH points. Why promise the points and not deliver?
January 10, 2014
Rated 4.0 out of 5.0 by LuxValueSeeker Excellent service and central location in Valley Stream
Good hotel to base yourself out of if you're visiting the Valley Stream - Rockville Center neighborhoods in Long Island. We stay here regularly when visiting family for the holidays as my husband grew up around here. You will need a car but there is ample (and free) parking surrounding the hotel. We usually grab a suite since the rooms are a bit too small if you're camping out for a week like we do --- and its not that much more expensive for them plus you get almost twice the space. There's a coffee maker in the room with the requisite packets of java and tea, a fridge and cupboards that come in handy when you need to store snacks and extra sundries. The bathroom is on the small side but more than adequate with very good water pressure in the shower (which is a big deal for me). The towels are nicely thick, but the toiletries come in tiny plastic bottles that are never enough for a good clean (those plastic bottles are not ecologically-friendly either --- imagine all those tiny bottles cluttering up landfill for centuries). There's a CVS up the street where we stock up on all that we need instead. Internet service is a bit on the slow side and there is intermittent outages that are a minor annoyance. The king size bed is very, very comfortable. One thing to note is that if you're a light sleeper, get a room facing the back of the hotel as all the rooms looking out to Sunrise Highway gets the constant din of car and train traffic. It didn't bother us but I can see it irritating people who need peace and quiet at night. Staff is very friendly especially Jennifer and Mark at the Front Desk --- they made all the difference. The cleaning staff is very conscientious so we always came back to a room that was spotlessly clean and replenished. All in all, a very nice place to stay.
January 4, 2014
Rated 5.0 out of 5.0 by frjcp excellent service
Louis at the front dest is very curtious, friendly, perfessional and helpful.
December 9, 2013
Rated 4.0 out of 5.0 by lbwg comfortable room
We stayed for my daughters wedding which was in a nearby town. The experience was very favorable.
November 14, 2013
Rated 5.0 out of 5.0 by Coastal Very nice
Of all the Holiday Inn Expresses I have stayed in, this one is the best - very clean, friendly helpful staff, peaceful and up-to-date.
November 3, 2013
Rated 5.0 out of 5.0 by Cdel5 Great Service,Safe Area and Friendly Staff
I enjoy staying at this Hotel because it's in a great area and quite convenient for my needs.....the service is great there......the rooms are immaculate and I had the best sleep.
The Managers are courteous and very accommodating...The Front Desk Crew is exceptional and House keeping is on top of their game. Breakfast was delicious with lots of good choices; Fresh fruit and good proteins.
I look forward to my next stay at this property, when I am in NY.
Tropical Regards from Tampa
November 1, 2013
Rated 5.0 out of 5.0 by Sonia60 Comfortable and great service
I feel at home every time I go to this hotel. Specially the people who work there are very nice and remember us from other trips. I would definitely recommend this hotel!!!
October 26, 2013
Rated 5.0 out of 5.0 by pd21 Great stay
We had a great vacation .... Always on the go.... The room and hotel was great and very comfortable. The housekeeping staff is incredible!! Unfortunately the front desk staff all hide in the back office and seemed annoyed when you asked them a question. Overall we had a great trip.
October 23, 2013
Rated 5.0 out of 5.0 by TattooAnkh Great stay!
The staff were all incredibly pleasant, the room was clean and comfortable, and the breakfast was much better than I had anticipated. Overall a great stay - definitely recommend.
October 16, 2013
Rated 4.0 out of 5.0 by IrieinJamaica Comfortable bed and great service
The room was clean and the bed was comfortable. The room passed my black light test with flying colors (or no colors as it was). Everything in the room worked properly. Supplies were replenished in a timely fashion. Wake up calls were on time daily. The breakfast was well prepared and used fresh ingredients. The lobby was inviting.
October 11, 2013
Rated 1.0 out of 5.0 by annoyedguest NOT A GREAT EXPERIENCE
Arranged a late check in for our arrival.
Arrived at the hotel around 8 pm. Staff was courteous at the front desk.
Unfortunately the air in our room did not work.
We phoned the desk downstairs who advised it just needed to be reset and they would send a hotel representative to our room. Unfortunately, he was unable to reset the air and we had to be relocated to a new room.
The next morning we were woken by the sound of the fire alarm at 7:40 am in the morning and forced to grab what personal belongings we could and had to evacuate the hotel.
* NO SHOWER
* NO HOT BREAKFAST
* And had to leave the hotel more than 3 hours prior to check out.
* And no call back from the Hotel Manager after I complained about the incidents and requested monetary compensation.
October 1, 2013