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Rated 4.0 out of 5 by 101 reviewers.
Rated 1.0 out of 5.0 by staff needs to be trained/worse night ever! I usually stay at Holiday inns because they are consistent. Good sleep, breakfast and service. This one had two major strikes. The people at the desk are not friendly or helpful. I had a broken foot and was put in a room near the desk. I realized the refrigerator in the room did not have a freezer for me to put my ice pack in to ice my foot so I went to the desk to ask where the ice maker was. I was told it was at the far end of the hall. I asked if there was any way I could get ice at this end because it was to far to go. I was told NO, and was again directed to the other end of the hotel. I went to bed and was woken several times during the night by slamming doors next to my room. In the morningI was awoken at a very early hour by a lot of loud noise outside my room. I tried to go back to sleep but it continued for a long time. I opened my door to find about 20 hotel housekeeping staff standing right in front of my door chatting and laughing in very loud voices.... I was next to the room where they load up their carts. Between them and the banging door all night I hardly slept. I needed a good night sleep because I had a 7 hour ride to get home that day. I was so tired on the ride that I didn't make it home and had to stop another night (this time not at a holiday inn) to rest. August 18, 2014
Rated 5.0 out of 5.0 by Great Stay We were going to arrive late and let the hotel know. As we were arriving the front desk staff was actually wondering about our arrival. They were thinking we should be just about there. The only had two complaints. One is that the bed was too soft in the middle and my wife and I constantly rolled to the center of the bed. Also the A/C unit was loud (not the problem) but cycled on and off so that the room went from very quiet to very loud. If the fan could be set to stay on it would not have been a problem. The staff was outstanding. This includes the front desk, custodial and breakfast. I would like to point out the two women working the breakfast room. They were friendly and very attentive to all customers. They keep the excellent breakfast fully supplied but also came around to check on guests as to whether they could clear their dishes or if they needed anything else. I would return again just to have breakfast with these two wonderful women. August 17, 2014
Rated 5.0 out of 5.0 by Exceptional Service The breakfast area staff were the best of any hotel I have ever stayed. August 13, 2014
Rated 5.0 out of 5.0 by The perfect stay The hotel is conveniently located to the Liberty University campus. The customer service exceeded expectation. The breakfast had many choices. August 11, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable Room was clean, comfortable and the noise level from outside the room was not noticeable. August 7, 2014
Rated 4.0 out of 5.0 by poor service with front desk staff no recognition of platinum status. nothing prepared in advance. no offer of points. IHG card used for stay. August 6, 2014
Rated 5.0 out of 5.0 by nice hotel The staff is very nice. The rooms are comfortable. The pool was the perfect size and temperature. There isn't a big selection of food for breakfast. The price is a little steep, but in was a great place for our visit to Liberty University. July 22, 2014
Rated 5.0 out of 5.0 by pillows very lumpy and worn,front desk always pleasant.Rusty remembered us from last visit.Pool was refreshing . July 22, 2014
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