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Rated 4.1 out of 5 by 100 reviewers.
Rated 4.0 out of 5.0 by Nice hotel but one mattress was bad. One mattress in the room sagged. Staff was very pleasant and hotel was otherwise comfortable. July 14, 2014
Rated 4.0 out of 5.0 by Accomodating Staff When checking in, a new staff member was being trained, it was evident the hotel was concerned about customer service, based on the explanations being given to the new staff member. There was, however, an issue with our room key opening the door, the manager actually came to our room to ensure the new key would work, this showed a commitment to customer service. He had a nice sense of humor to accompany his service skills. July 3, 2014
Rated 5.0 out of 5.0 by Nice place to stay while visiting Liberty U. This hotel, while a bit tricky to find, provided a great place to stay at a reasonable price while visiting Liberty University recently. Location was convenient to Wards Rd. with all it's retail places as well at LU. Given the same price, we would stay again! June 26, 2014
Rated 2.0 out of 5.0 by No an enjoyable evening I travel to Lynchburg approx. once every other month. I have never stayed at this Holiday Inn before, but I thought I would give it a try. The front desk employees were very nice. But,,,the room was not what I expected for a Holiday Inn. The a/c didn't work, the beds were so soft you fell into the center, and there were dirty towels left in the bathroom. Our neighbors had no respect for other people, they were yelling and slamming doors until after 2 a.m. This was my first and last time staying at this hotel. June 24, 2014
Rated 4.0 out of 5.0 by Would recommend this hotel Would recommend this hotel - the housekeeping staff was extremely nice, genuine, courteous June 21, 2014
Rated 5.0 out of 5.0 by Excellent in every aspect This hotel was a very enjoyable experience. It was clean and comfortable with very nice hot breakfasts and was conveniently located to restaurants, and sites that we were interested in (Poplar Forest, National D-Day Memorial, Appomattox Court House, etc.). Hotel staff was friendly and helpful. We would highly recommend this hotel to other travelers. June 21, 2014
Rated 5.0 out of 5.0 by Excellent location HIE is very friendly and safe hotel to stay in. We stay here when ever we come to Lynchburg. June 21, 2014
Rated 5.0 out of 5.0 by Good Quality and Value The hotel is updated, clean, good service staff, good breakfast choices and has everthing you need for an overnight stay. June 18, 2014
Rated 5.0 out of 5.0 by A gem in Lynchburg The hotel staff are top notch at this HIE. This was my third stay at this hotel and will stay here again for sure. The folks at the breakfast area were great, making sure that the food items were fresh and keeping the place clean, great job and thank you! June 17, 2014
Rated 4.0 out of 5.0 by Comfortable and Quiet Relaxing, quiet place. Internet could be improved. June 16, 2014
Rated 4.0 out of 5.0 by Good value Easy check-in, clean room, friendly staff, great location! Would definitely stay here again. June 13, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay in Lynchburg!! I enjoyed my stay. My room was clean, comfortable, and quiet. The hotel was convenient to highways, shopping, and attractions. The staff was great--I would definitely stay here again. June 10, 2014
Rated 5.0 out of 5.0 by Great experience! This was the best Holiday Inn My wife and I have stayed in in the past few years. The staff - Front desk, maid service, and breakfast service were excellent. We also enjoyed the warm atmosphere in the lounge area. It allowed us to visit with friends late into the evening. GOOD SHOW! June 9, 2014
Rated 5.0 out of 5.0 by Great Hotel Clean, comfortable. friendly and professional staff. I enjoyed my stay and was very happy with this hotel. June 4, 2014
Rated 2.0 out of 5.0 by Terrible Beds Third stay within a month and every bed i had was lumpy. Recommend staying at one of the other hotels nearby with better beds and at a lesser room rate. June 3, 2014
Rated 5.0 out of 5.0 by everything good, staff the best While not easy to change the low toilets cause discomfort. While we are neither feeble of challenged, the 17 inch toilets are much easier to use. They require less effort . June 3, 2014
Rated 5.0 out of 5.0 by Just Me From SC! Great customer care representatives. Lighting under door could be fixed. Thanks for the agreement with an area gym! June 2, 2014
Rated 4.0 out of 5.0 Decent HI Express This hotel is a decent holiday inn express. It has the basics and the staff are friendly. The beds were very comfortable and we slept well. The pillows were a bit thick for my taste. The shower drain needed to be cleared so it would drain properly. The breakfast helper was almost over friendly, as we just wanted to be left alone, but I guess that's just us. Some people might appreciate a person checking on their table twice and making sure to say good morning to each person who enters the breakfast area. For us it felt intrusive. All in all we would definitely return if we are in the area again. May 28, 2014
Rated 2.0 out of 5.0 by Bad Mattress Very uncomfortable mattress. Mattress was lumpy and needs to be replaced. May 5, 2014
Rated 4.0 out of 5.0 by Good Service The service is what I would rate the highest at this Holiday Inn Express. Every staff member in every area was excellent. The bed however, made it very difficult to sleep. My husband and I both found it to be very hard and uncomfortable. April 28, 2014
Rated 1.0 out of 5.0 by Good hotel, good service staff, horrible manager Until this particular stay I, and my entire crew of colleagues used this hotel extensively. Overall stay and quality of service from the staff was good. Only problem, and the one that will cause me and my team from staying in the future is the manner in which the manager treated both us and the staff at the front desk. I and a coworker simply inquired about a late checkout (just after 2pm) due to a work schedule change. The front desk person immediately informed us that he may have to charge for the night if he was unable to get the rooms attended to by maid staff and was in the process of checking if someone was available to service the rooms when the manager got involved. She first was quite rude to the front desk person for attempting to offer what we considered good customer service. We had indicated that we would pay for the additional night if necessary but needed to check out and simply inquired about the late checkout procedures. Her response, out of the blue, to her employee was "It is after 2 pm! Why are you wasting time on the radio, nobody is here? Just charge them for the night and get them out of here!!" Before we could even explain that her employee was simply explaining why it may not be possible to check us out early without charging for the night she simply walked off and refused to even deal with us. Her employee as well as the 3 or 4 maids within earshot all seemed quite embarrassed by her actions. I informed my other 4 employees to check out the next morning and to check into a different property. No employee should be treated that way for providing service to a customer (or trying to provide good customer service). April 21, 2014
Rated 5.0 out of 5.0 by Easy access and quiet hotel We arrived without a reservation-but we got a room quickly and they met all of our needs, Thank you for a very restful night. April 21, 2014
Rated 1.0 out of 5.0 by Feeble Customer Service! For me it was a Dreadful experience! The property is small; the rooms are cramped and poorly insulated. Not a good hotel for professionals. The amenities are sad or nonexistent. The cooked food at breakfast was poor. Thankful there was cereal, yogurt and juice. No inside pool, or hot tub, (my bad for not doing more research before arrival.) The room smelled of cigarette smoke, the mattresses were lumpy; we could hear people talking and could hear doors closing during the night. The staff members that I dealt with at the front desk were extremely inexperienced. Even though a front desk clerk quoted the military discount, we provided proper ID, the manager would not allow the military discount because "the hotel was too busy! April 10, 2014
Rated 5.0 out of 5.0 by Clean Comfortable Room My husband and I stayed here three nights. The hotel met our expectations. The room was clean and the beds were comfortable. The breakfast was good (biscuits, bacon, sausage, etc.). We did not try the pancakes. Staff were polite. Check in was quick and painless. I would stay here again. March 20, 2014
Rated 1.0 out of 5.0 by Do Your Repairs I stayed here twice over a three week period for a total of 6 nights. During each stay the ice machine on the 1st floor was broken for the duration of both stays. I do not enjoy having to travel the length of the hotel and taking the elevator to another floor for ice. I stay in the Handicap rooms on the 1st floor because I'm handicapped. The pan cake machine was only working sporadically during both stays but I can always eat something else. Who considers a bottle of water and a cookie as a impressive greeting amenity for a platinum member? I will stay here only if no other choice is available. February 23, 2014
Rated 1.0 out of 5.0 by Dont bring your dog!!! My overall exp here was sub par for my wife and I. We had to stay here because a snow storm made the road to our new house impassable. First I would like to say that the clerk I dealt with would not honor my military I.D for a discount. Then I was informed that because of the bad weather they would NOT have a problem with my dog staying the night. The guy told me they would not charge a pet fee since we lived in town and the dog was old,but someone must have said something to the staff because I was charged for her to stay. I think the clerk was trying to cover his own self, only for me to be called a liar. She is very old and wears diapers mind you. Breakfast was good and cleaning staff was nice. But let me tell you upon checkout I get a call from my credit card telling me that I was charged 3 diff times in one day for one nights stay mind you. They not only charged for my dog but also charged that extra fee in case we bought something plus their rate for one night. PLUS an additional 50.00!!! on top of dog room fee. I was told part would be refunded to my card which was not and when speaking to my card company found out that it cost me over 200.00 for one night their. If you have a dog or cat I would highly recommend you stay away, unless you want your credit card to be flagged for fees.Not to mention the rude desk clerk who told me being in the military does not get me special treatment or being a student for that matter. My wife suffers from transverse mialitis and has seizures just about everyday. The dog we have helps her stay calm lowering the frequency of them. This was just not a good exp for us. Being that we rent out a Holiday Inn in southern Va for 4 days totaling almost 100 people every year. Very disappointing that the service was not the same. February 19, 2014
Rated 1.0 out of 5.0 by Stay at the HI downtown if you're booking with IHG For someone who travels for work over 100 nights a year, my experience at this property was extremely disappointing. Older property with no suites, service was poor and rude, breakfast items were not fresh, room was dirty at check-in and AC blows. Management is unresponsive. No recognition for platinum member--nothing at check-in. February 15, 2014
Rated 3.0 out of 5.0 by Bad Service Had difficulty with the room key [card] working in exterior doors. The breakfast was horrible. Limited selection, food was cold, coffee was cold. January 30, 2014
Rated 5.0 out of 5.0 by Consistent I always stay at this hotel when in Lynchburg. The management, the staff and breakfast lady are all very thoughtful, nice and efficient. The rooms are clean the halls are clean and they strive to please. Thank you Holiday Inn Express-Lynchburg January 12, 2014
Rated 5.0 out of 5.0 by great bed. good breakfast and clean room This was a real value. The staff was great, the room was very clean and the bed & pillows were really comfortable. The breakfast was above average. Location was excellent with regards to restaurants. December 30, 2013
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