Rated 4.3 out of 5 by 272
Rated 5.0 out of 5.0 by batcat11 Great customer service
This hotel is clean and offers great customer service.
November 24, 2015
Rated 1.0 out of 5.0 by MSNRN Disappointing
Our son is a student at Liberty University, so we make frequent trips to Lynchburg. Although this facility is very convenient to LU, the issues that persist with the attitudes of the staff makes it a last resort, specifically, the front desk staff.
During our last stay, although the desk clerk that checked us in was extremely rude, the breakfast attendant and maintenance man were excellent. Our air conditioner was not working in our room. While we were out, the maintenance man installed a new unit.
Because of the issues with the desk clerk upon check in, I spoke with customer service, asking about the specific charges. They informed me that they would notify this hotel and that someone would contact me. That never happened. I am thinking that the attitude with the staff may come from the attitude of the management. Sad.
November 21, 2015
Rated 5.0 out of 5.0 by Ump4fun Exceptional Staff
Nice facility. Very friendly staff that responded graciously to our requests.
There were three college athletic teams staying at this facility. Of course this means crowds during the breakfast buffet. The staff appeared to have arraigned times with each team so they did not all converge at the same time. The breakfast attendant was absolutely fantastic in trying to keep up with items as they were consumed. And - at a time when several people were waiting for a table, she asked about 8 team members to give up their tables since they had finished eating and were just talking - oblivious to the people needing tables. She did it in a way that no one was offended.
Kudos to the breakfast staff.
Needed some extra linens as we came back from a late dinner - desk clerk cheerfully fulfilled out request.
Rooms and common areas were spotless. Will definitely stay at this location again.
November 18, 2015
Rated 5.0 out of 5.0 by CarolK62 Convenient location to the University
We were at LU for a volleyball game Friday night and Saturday afternoon. There was also a home football game on Saturday as well two other athletic events going on. The hotel was very close to the University and was a welcome respite after the game on Friday night. The beds were very comfortable and there are pillows that will make everyone happy. Be sure to look at the hem of the pillowcase and it will tell you if the pillow is firm or soft. This was a very nice touch. The only issue I had was minimal to no signage from the main road. We almost missed the turn to get to the hotel.
November 9, 2015
Rated 5.0 out of 5.0 by Dolly63 great
nice motel, great breakfast staff, bed way too hard
November 4, 2015
Rated 5.0 out of 5.0 by Grandelm Holiday Inn Express, Lynchburg, VA
Great experience during Homecoming Weekend at Liberty University. Great Hotel!
October 28, 2015
Rated 4.0 out of 5.0 by Scrapper79 Good stay and nice room
Nice trip throughout Virginia as I visited several locations during the week.
October 19, 2015
Rated 5.0 out of 5.0 by Slim34 Service was very good
We like to stay at the Holiday because it's location is in the right place.
October 16, 2015