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Rated 4.6 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 by Great pillows! There are many things we enjoyed about our stay at the Lynnwood Holiday Inn Express, one of them being the soft pillows! Very comfy beds with nice bed linens and great pillows made for a couple of excellent nights' sleep. November 14, 2014
Rated 5.0 out of 5.0 by When in Lynnwood... This is the only hotel I stay in when I am in the north Seattle/ Lynnwood area. The staff genuinely cares about you as a guest, and the hotel is a very nice property. You can't go wrong staying here. November 14, 2014
Rated 4.0 out of 5.0 by Comfortable stay I did enjoy my stay but am always a little surprised at the cost in Lynnwood. Room was comfortable except getting the temperature right and the bed a little too soft but overall it is comfortable clean place to stay. November 11, 2014
Rated 5.0 out of 5.0 by One of the Best! Very accommodating, If I knew the staff's names I would list them but everyone was Excellent. If there was any room for improvement it would be change up the breakfast menu because the they seem to serve the same thing every day no variety. But non the less would stay there again anytime, nice job all! November 10, 2014
Rated 4.0 out of 5.0 by Great pool! This is the second time I've stayed at this particular HIE. The location is great and the pool is clean and indoors so you can use it all year. The staff was very friendly & accommodating. I definitely would stay there again. The only thing is next time I will ask for a room that DOES NOT have an adjoining door. Way too loud - I heard the other person's loud TV at all hours, all their conversations, etc. through the door to the adjoining room. There is no noise buffer. November 10, 2014
Rated 5.0 out of 5.0 by Easy Access I've stayed here several times and enjoyed all of them. I have business in Seattle, but do not like to stay downtown. This is easy to get to, where the room is clean, the bathrooms are beautiful, and there is always hot water. It's a good location, you can walk to Spaghetti Factory for drinks or dinner if you don't feel like driving, but if you do, there are so many choices of restaurants and businesses available. A movie theater is close by, along with Barnes and Noble, REI, and other retailers. It's nice having a fridge and microwave in the room, and the Internet is free and fast. November 9, 2014
Rated 5.0 out of 5.0 by Food Service The English muffins and Danish were as hard as a rock. October 31, 2014
Rated 1.0 out of 5.0 by Business Travelers I Warn You Not to Stay At This Hotel Platinum member • At check in, 10/20/2014, was the first time I’ve been humiliated in any hotel • Angela, at the front desk made me feel like dirt on the floor instead of a platinum member • Been using my wife’s credit card forever and anywhere. No one makes me wait 2 hours to get into a room because they use common sense and see we both have same last names • She didn’t offer to call my wife • Even after my bank sent me the POA, I was unable to print it because business office doesn’t have Java. Angela refused to register so she could make her own password to allow her to open my document. She refused to do it. She should have been willing to go the extra mile to keep from inconveniencing me; but she was not • 2 hours for me to check in. • I didn’t eat until 8 pm • Didn’t get into my room until 7:30 • Angela failed to receive me as a Platinum Member. I had to remind her that she was so focused on humiliating me and telling me about policy, she neglected her responsibility to receive me and acknowledge that I am a Platinum Member. Once I reminded her of that, they she thanked me for being a Platinum Member; but she didn’t treat me like one. She never apologize afterwards • Angela failed to offer me the 500 points or the goody bag. I had to remind her that she was so focused on humiliating me and telling me about policy, she neglected her responsibility to offer me the 500 points or the goody bag. Once I reminded her of that, she then asked me what she was supposed to. Again, my question is if she mistreats me the way she mistreated me tonight, would I want to stay in this hotel if I was not an elite? She didn’t apologize afterwards. • I called and cancelled my reservation at another hotel and had them make a reservation for me to stay here this week instead of there. No one told me I would not be able to use the card that is in my profile, that I always used to pay for my stays. Had I known I’d be treated the way I was, I would never have come here. In fact I plan to max out the 50 people that marketers say will hear of my bad experience. • Angela made me spend 2 hours on the phone with my bank and then sending my POA over and over to me trying to help me out. • Had this happened to me during the daytime, I would not have spent a minute here. I would have gone to another hotel and avoided the humiliation; but it happened at night, which prevented me from running around looking for another hotel. • I’ve stayed in this hotel before, according to the folks who made the reservation for me. So, Angela should have checked my profile to see that I’d stayed here before. I was never asked when I stayed here last year to provide an i.d. that matched my wife’s credit card. They saw her last name and my last name and were content to see they were the same. • She kept telling me that she wasn’t going to give me the government rate unless I presented a government I.D. What happens for those folks who don’t have government i.d.? Not every government employee possesses an I.d. I’ve worked for government agencies that didn’t issue an i.d. card. Government employees still have to be able to conduct business within the rates that are agree upon for government business • When a business traveler comes in at night, he/she is tired from working all day. It is a terrible thing to make a person wait 2 hours to get into his/her room. No person, business or otherwise should be held for 2 hours to check in. She should of handled the situation the next day with her management, since she could see I was going to be there the entire week. • My restroom smelled like urine. When I told them about it, there was no apology. Just we’ll get someone to take care of it tomorrow. They did offer to change my room, but after I’ve been waiting in the lobby for 2 hours to check in, I wasn't about to change rooms, as I am handicapped. • She gave me a paper with the same highlighted areas to sign and initial as I used to do before I became a Gold Member. I had to remind her I was never asked to do all of that at any other hotel in the nation. Then the other woman (Kathryn whom I would come to see in subsequent days that she provided great customer service) corrected it and told me the limited areas I was responsible for, which was what I was used to. • Angela used absolutely no common sense in her dealings with me. There were so many opportunities for her to make reasonable deductions. She could have just checked me in for 1 night and had me deal with the gm the next day to get the rest taken care of. Anything would have been better than just being intransigent about the whole thing. • Nothing was offered, nothing was given to make up for the humiliation and inconvenience I experienced at the hands of Angela the front desk witch. The next day, Brianna, the manager apologize profusely, upgraded my room, gave me candy, and extra points. She didn't terminate Angela, which should have happened; but I hope Angela has been counseled and has since learned how to properly treat guests. I told Angela, without guests, she doesn't have a front desk job. Guest’s revenue drives the hotel business. This young woman knows nothing about hospitality, but she works in the hospitality business. October 28, 2014
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