Rated 4.5 out of 5 by 74
Rated 4.0 out of 5.0 by Chuck51 Everyhing 5+, except:
We stayed with you at this same property on the weekend of October 5/13. We brought our small, and rather old dog with us, because he now misses us so much, it affects his health. We declared him (& did not try to 'sneak' him in. We were very happy to have him with us for the entire trip. We were happy to pay the $25/night.
This last stay, we also brought our dog with us for the same reasons.
Upon check-in we declared that we had our dog with us. At that time our clerk said that was fine and that it would be $75 for the one night. I thought I had heard wrong. She reiterated that it was indeed $75/night; that the rate had been changed since our last stay. I was aghast. Then, because we had stayed recently, with a lower rate she very graciously charged us the $25.
Anyway, the long & short of it is: charge whatever you want for a damage deposit. Follow up on it. But, if you are going to charge $75/night for a dog, they had damned well be getting their own room, with breakfast.
Seriously suggest you rethink your policy on this. It is prohibitive. Other than this, I would stay at this property every time we come to the Seattle area.
November 27, 2013
Rated 5.0 out of 5.0 by Jlane20 Highly recommended
While having some home renovations done, we booked a couple of nights at this Holiday Inn. From the minute I walked in, the staff was courteous, attentive, and professional. The facilities and room were very clean and pleasant smelling. We stayed in the middle of the week so it was pretty quiet. The breakfast was good and plentiful. Within walking distance to The Old Spaghetti Factory, and a short drive from the mall. We'll stay here again if we need local accommodations.
November 25, 2013
Rated 5.0 out of 5.0 by trackmom Spacious well appointed room & great staff!
We stayed at this hotel when in the Seattle area for a USATF Jr Olympics meet. It was just a short drive via I-5 to anywhere you may need to get in the Seattle area. For our runners, being next door to the Old Spaghetti Factory for carb loading before the race was a huge bonus.
The woman at the front desk saw how tired we were from our drive, and was kind enough to call across to the Spaghetti Factory and book us a table. When we realized we had forgotten some things we needed for the race the next day, she drew us a map to the closest sporting goods store and bumped our table a half hour later. It was like staying at a 5 star hotel. Will definately stay there next year when we come back to run.
I did not rate the breakfast because our runners have very specific food requirements prior to a race that we could not get there. It did look good as we walked by.
November 19, 2013
Rated 5.0 out of 5.0 by Canadagirl13 A Welcome Comfort
The stay at the Holiday Inn Express was brief but very enjoyable. It's close to one of the major malls and has a fantastic Spaghetti Factory Restaurant, literally, in the parking lot. The staff was super friendly and made sure we had everything we needed. The continental breakfast had a huge variety and we were able to find something for everyone, even the picky eaters. A great value for the price!
November 14, 2013
Rated 5.0 out of 5.0 by rtom Excellent Staff
We realize that the purpose of a survey is uncover opportunities for improvement, but we had no issues with our stay at this property
Perhaps most notable was the attention and friendliness of all staff.
The young lady who kept the breakfast room stocked with food also kept the area and tables spotless,. The manager was a visible presence in the lobby area and breakfast room each morning inquiring about each guest's satisfaction. The housekeeping person was polite and thorough, and all of the front desk staff we encountered were friendly and very efficient.
November 11, 2013
Rated 5.0 out of 5.0 by 3grandkids VERY PLEASANT
The moment we entered the hotel, we knew it was going to be a comfortable stay. The front desk staff person was most gracious & welcoming, as well as the entire staff during our stay. Very professional & friendly. The breakfast menu was amazing.
The pool & hot tub clean & sanitary. The suite exactly as described.
Thank you for being part our of great visit to Washington State.
October 29, 2013
Rated 5.0 out of 5.0 by Jacquline80 Extraordinary customer service!
All the staff went above and beyond! They were extremely helpful, kind and pleasant! We will definitely be staying there again! Also, the rooms were very clean and freshly renovated:). A positive experience!
October 26, 2013
Rated 4.0 out of 5.0 by cristi123456 Excellent Service
Loved the staff, especially Sarah...the other night lady as well but Sarah was so sweet,
We were 2 tired shopped out ladies coming from Canada, Sarah made sure we new were we were going to eat, how to get around and was so sweet about letting us use the hot tub later.
Plus the night girl answered all of our questions about our second day adventures.
October 23, 2013