Rated 4.5 out of 5 by 81
Rated 5.0 out of 5.0 by paperplane Great customer service
Friendly and helpful staff! I told the staff at the counter that i will have write a professional exam the next morning while I was checking in. It happened so that night the hotel was having an event for high school students. The staff made sure I get my good night rest by giving me a room that was as far as possible from the students' rooms.
February 6, 2014
Rated 5.0 out of 5.0 by Tryinmama Very Quiet and Clean Rooms
I have stayed in a number of Holiday Inn Express hotels. This is by far the quietest hotel of any brand I have stayed in. Though we are mere blocks from I-5 and our room was across from the elevator we didn't hear any noise. We didn't even hear housekeeping as they started making their rounds. Once the curtains were pulled it was so dark it made sleeping in a possibility.
It was a busy weekend at the hotel and the breakfast staff was moving quickly to efficiently restock the breakfast items. We went down to breakfast at different times each of the mornings we were there. At each time of day (7:30 am, 8:30 am, and 9:30 am) we enjoyed the same choices and the hot food was fresh.
The only downside of our stay was that the pull out couch was not in any way comfortable. It might be okay for very small children but our 9 & 11 year olds couldn't use it. The couch itself, however was very comfortable. The kids took turns sleeping on it and were very cozy.
All of our additional needs were met immediately. Shampoo, blankets, paper plates and plastic silverware all provided to us quickly with a smile.
January 23, 2014
Rated 4.0 out of 5.0 by Canuck86 as expected and positive experience
this HIE was as good as I expected: good overall experience, nice staff, standard fare at breakfast (the pancake machine I hadn't seen before at other HIEs, that was a nice feature for the kids#. Only minor negatives are that I felt the mattresses were a bit soft #I prefer firmer# and my wife thought the gym equipment was a bit old. We were a bit surprised at how slow the elevator was, considering there's only 5 floors. Otherwise, great location for us #close to Whole Foods, Trader Joe's a bit further down, and nearby Alderwood Mall).
January 6, 2014
Rated 4.0 out of 5.0 by Bob3114 Major problems in exercise room
Of the four exercise machines, only two were operating. One of the stationary bicycles had an out of order sign on it. The weight lifting machine was broken. The treadmill was operating, but it would sometimes suddenly shift into a much higher speed, creating a dangerous situation for people walking or running on it. My wife and I used the gym two of the three mornings we stayed at the hotel. We noticed several other people using (or trying to use) the equipment as well. It was disappointing to find the equipment in such poor condition. We chose your hotel because it had exercise resources. If we had known the equipment was in disrepair, we wouldn't have stayed there. I realize guests who exercise are a minority, but if you advertise exercise facilities, you owe it to us to have it working properly.
January 2, 2014
Rated 5.0 out of 5.0 by AndyB6591 Excellent service and environment
The gal at the front desk was most helpful in looking up some information, The room was clean and fresh. Plenty of food at the breakfast buffet. Even the parking lot was clean. We would definitely stay here again. The one suggestion I would have is have some shopping coupons or perks included from area retailers.
December 31, 2013
Rated 5.0 out of 5.0 by DougCube Best Wifi EVER
Wifi was SICK -- like 60 Kb/s and included, so better than what a person typically gets at home (25 or 50 Kb/s over cable). High-end hotels tend to charge for wifi and would offer 8 Kb/s for $15/day, tisk-tisk.
Room was fairly large, and TV swiveled. 24hr McD across the street with 24hr lobby was convenient. Also, a fair number of power outlets, more than normal. A lot of shops within walking-distance: Best Buy, Jimmy Johns, Old Navy, Barnes & Nobles, etc.. Also the dry cleaning here gave good service. Oh and the heater/AC was very responsive.
A few downsides. Edges of mattress were WAY too hard. Location: 35 minute walk from the Lynnwood Transit Center (for those relying on public transit while in town) after local buses stop running. TV was an LG and although it gave the channel names while switching, there was no TV guide (I just used a smartphone app instead so no big deal). The problem was that channel surfing was painfully slow (~3 seconds of black between switching).
I would definitely stay there again because the comfort-to-price proposition was so good. (And I've stayed at a lot of different hotels across the country -- over 20 in the last 12 months alone.)
December 30, 2013
Rated 5.0 out of 5.0 by davidindenver Comfortable Choice
Comfortable place to stay. Friendly staff and convenient to everything.
December 29, 2013
Rated 4.0 out of 5.0 by Chuck51 Everyhing 5+, except:
We stayed with you at this same property on the weekend of October 5/13. We brought our small, and rather old dog with us, because he now misses us so much, it affects his health. We declared him (& did not try to 'sneak' him in. We were very happy to have him with us for the entire trip. We were happy to pay the $25/night.
This last stay, we also brought our dog with us for the same reasons.
Upon check-in we declared that we had our dog with us. At that time our clerk said that was fine and that it would be $75 for the one night. I thought I had heard wrong. She reiterated that it was indeed $75/night; that the rate had been changed since our last stay. I was aghast. Then, because we had stayed recently, with a lower rate she very graciously charged us the $25.
Anyway, the long & short of it is: charge whatever you want for a damage deposit. Follow up on it. But, if you are going to charge $75/night for a dog, they had damned well be getting their own room, with breakfast.
Seriously suggest you rethink your policy on this. It is prohibitive. Other than this, I would stay at this property every time we come to the Seattle area.
November 27, 2013