Rated 4.0 out of 5 by 209
Rated 4.0 out of 5.0 by BJ47 Wedding of Burtner-Apt guests-McElfresh 11/14/13
The Hotel is beautifully remodeled and we enjoyed our room.
I asked for a late check out of room 107 at 12:30pm and was told "no problem"....unfortunately that was not communicated to other front desk staff as they asked my 88 yr old, hard-of-hearing Father when we were planning on leaving, like we were "overstaying" My Dad was upset about it...didn't like being approached when he didn't know what was going on. Isn't it interesting how one such incident can tarnish the "customer service" part....of the stay.
I also asked the front desk if I could read the USA Today-there was one on the furniture table ...... they told me I needed to enroll in the IHG Rewards Club to get it for free....yet, they said I could read the paper that was available to anyone walking by...Hmmm...
November 18, 2013
Rated 5.0 out of 5.0 by bepskep Comfortable and convenient
Elevator promptness greatly appreciated.
Restaurant menu rather skimpy; servers courteous and accommodating but service a mite slow and had to remind about item missing from entrée ordered.
November 15, 2013
Rated 4.0 out of 5.0 by Cooper04 Great customer service and very family oriented
I stayed at the Everett Holiday Inn Downtown for business purposes and decided to bring my family along as well. The customer service was excellent as well as the cleanliness of the room and comfortable beds. The fact that they had a Starbucks in their lobby was amazing as I was worried about finding a Starbucks and not familiar with the area made this stress free for me and my family. My family enjoyed the room service as well as the pool area. I would recommend this hotel to anyone looking to stay in the Everett area.
November 15, 2013
Rated 5.0 out of 5.0 by ourstaywasgreat Our stay was great... no issues
We did read other reviews prior to electing to stay at this hotel. those prior reviews has some petty complaints but for the most part were good. We thought we would give it a chance on our own.
Our room was clean, quiet, and we slept well. No issues at all. Staff were friendly and accommodating. We say 5 out of 5 on all. We will absolutely stay at this Holiday Inn again!
November 5, 2013
Rated 1.0 out of 5.0 by Trace05 Uncomfortable beds
Woke up at least 8 times due to uncomfortable beds and pillows. Very little sundries. Won't stay again
No continental breakfast
October 23, 2013
Rated 5.0 out of 5.0 by kat2278z Amazing Hotel
If you get a chance or need to stay in Everett, WA this is the place to stay. The hotel and the staff was wonderful, Minor problem in our room with our shower and the staff went above and beyond what was needed to fix the problem as well as provide wonderful customer service. The staff really understands great customer service. Thank you!
October 17, 2013
Rated 5.0 out of 5.0 by Nat5 Clean hotel, great service.
Great hotel- good value for the hotel, clean and updated features, ie. bathroom. Friendly and quick service. Would stay here again.
October 17, 2013
Rated 4.0 out of 5.0 by Gardener360 Great conference center experience
We held our annual convention here (350) participants. It was a great experience. Staff was most helpful, rooms were great and the buffet food and set-up were top notch. My only concern is the long wait for breakfast in the restaurant We waited over 20 minutes to be seated (many empty tables) and then another 15 min-20 min for our food. This was on Sunday 10AM. I felt sorry for the wait staff, they were doing their best, but just not enough of them.
October 15, 2013
Rated 5.0 out of 5.0 by ninerfan Great Stay
We were there for four days and had a very enjoyable time. All of the service staff that we encountered were very friendly. The rooms were clean and comfortable. The property was very well kept. All of the meals that we had in the restaurant were very tasty. A special compliment to a few people especially: Bob the bartender, Kristy the food server and Keith our shuttle driver/security officer. Please relay a "thumbs up" to them from Ken & Diane in the Bay Area (the Niner fans). Next time we come to Everett, we will be sure to stay at this property.
October 11, 2013
Rated 1.0 out of 5.0 by N442 Room was not cleaned at check in
Very disappointed as room was not even cleaned and I walked into a dirty room. I asked front desk to credit my account with some points for this and was told we don't do that.
Next morning at breakfast, poor service as there were only two servers and restaurant was nearly full.
October 6, 2013
Rated 3.0 out of 5.0 by sassse Nice Stay but uncomfortable bed
Really liked the ambiance of the hotel lobby as well as the room. Enjoyed the lounge and items on the menu. The wine and food was delicious. We stay at quite a few Holiday Inns and unfortunately this one had the most uncomfortable bed. Had the worst nights sleep. Over all other than that we had a nice stay.
October 5, 2013
Rated 4.0 out of 5.0 by Kass56 Friendly staff and easy check in and check out
The room was well decorated and very clean. The bed was too firm for me and as a result, I didn't sleep well and had leg pain the next day.
Pool was nice, but unfortunately, when I was there, the jets were not working for the hot tub.
I was expecting a full breakfast that you choose what you want, but instead, had 3 choices to order from a menu.
The cost was higher than I would normally pay for a motel room.
The motel staff was friendly and got checked in and checked out smoothly and without delay.
September 17, 2013
Rated 5.0 out of 5.0 A good and affordable time
The staff was nice, the room was good, and the potato hash browns at breakfast were outstanding. I would recommend this hotel to anyone heading to the Everett area. It was close to the Seatle Premium Outet, so serious shopping is definatly an option.
September 12, 2013
Rated 5.0 out of 5.0 by Johnet Room and reunion very good
We stayed at the Holiday Inn because our class reunion Saturday dinner event was there. Our whole stay was good.
The room was very comfortable. The 2 breakfasts in the hotel restaurant were good though service was slow one morning. And our buffet dinner in the ball room was excellent food and a great set up. We were very pleased.
September 11, 2013
Rated 5.0 out of 5.0 by Cody23 Another Great Stay
Got into rooms early and everything was just as you would expect from holiday inn. Have stayed several times at this holiday inn and have never had any problems!
September 3, 2013
Rated 4.0 out of 5.0 by Hetty Pool cleaning
Our stay was good, with the exception of the fact that the night we first arrived there the pool and hot tub were closed for cleaning. We were not informed of this when booking, and I specifically booked this hotel because of that, as I have three children. I live in Canada and so I used the toll free booking #. The information about scheduled pool closures needs to be available to these booking agents, so that they can properly inform the guests. I would have made other arrangements had I known this.
Other than this, we had a very pleasant stay.
August 31, 2013
Rated 4.0 out of 5.0 by Plumbeemer Ok faciity not as good as H I Central Point Oregon
Room was large and clean. No breakfast included so the price was actually a little higher than Best Western. We paid for breakfast and with only four tables out of about thirty occupied the service was SLOW. Food was ok. Front desk and bar staff were really good.
August 30, 2013
Rated 3.0 out of 5.0 by Arji Decent Place
The check in process was slow as there was only one staff that seemed to be over worked and couldn't be bothered to provide service with a smile. We found the floor (5th) nice, well lit with clean carpets. The room with two queens was spacious with soft and firm pillows, fridge, microwave and coffee maker. The bathroom had a slight stale smell to it, but besides that we found our one night stay quite comfortable.
August 29, 2013
Rated 4.0 out of 5.0 by canadiana pretty decent hotel
Pretty good hotel walls are a little thin,breakfast was thin to,I expect more than one piece of toast and hash browns.
August 28, 2013
Rated 2.0 out of 5.0 by SparkyQS Noisy Room
I have stayed at this hotel before, on the parking lot side. This time our room was on the side that faced I5. We asked for a room change, but this could not be accommodated as the hotel was full.
We ended up putting the fan on in the room to get some white noise, as the sound from I5 was very noisy.
The room itself was clean and tidy, however the breakfast option in the morning was from a limited menu (which should be explained before booking) and not from the full menu. Had I known this I would have booked the basic room and paid for a decent breakfast in the hotel.
It is obvious that this hotel is in a great catchment area, which they take full advantage of when charging for it, but for me the value is just not there.
August 28, 2013
Rated 2.0 out of 5.0 by aflink93 Fair hotel with subpar stay
The only good thing I can write about this hotel was the check in process. After checked in, my stay progressively got worse. Reaching the 4th floor and exiting the elevator I was engulfed by a wet dog odor. I stayed 3 nights and each morning tried to enjoy the complimentary breakfast offered which made me more aggravated than anything else, having to wait 10-20 minutes each day just to be seated and then very slow service after seated, if I was paying to eat at this restaurant I would have either walked out or had my meal comped by management.
August 24, 2013
Rated 3.0 out of 5.0 by Iwantbreakfast Downtown Really?
Booked this hotel so we could rest and break up a long few days of driving. Thought it was in downtown and we could go for a nice walk by the water, ehhhh no! It's no where near downtown and as you walk down the hall to your room the highway actually gets closer! We booked in advance and had the option to prepay for breakfast, our 12 year old was with us and he was included in the rest but we only reserved breakfast for 2 people, weird, we were told we had a discounted room with breakfast for only 2 funny I thought it was advanced and I did pay more than the non breakfast room. The staff were strange, not at all friendly, just weird.
August 23, 2013
Rated 1.0 out of 5.0 by GC1974 Bad experience
I was a very dissappinted with the Hotel....1sth thing I wans't able to check in my room until 7pm or so...I was told a few whitle little lies of why I wasn't being able to check in, 1st they said they have been very busy and then that their drier broke???? Really??? 2nd...we go to have their breakfast buffett the next morning...pretty bad when your 8yr old makes a comment"mom this bacon is so cold' , I didn't believe it, so I took a piece of bacon and sure enough he was right...their food wasn't even that warm, very cool for being kept in the warmers...so maybe they need to invest in new warmers...Pretty bad experience..next year I will be staying at a different hotel when we go for the BigFoot soccer tournament..which also reminds me of one more complain, our rooms were suppose to have been blocked together, as the whole soccer team stayed there, oh no...We had people on three different floors...Just a very bad experience!!!!!!
August 20, 2013
Rated 5.0 out of 5.0 by trav52 Great place
Friendly, accommodating staff. Nice property, great room.
August 19, 2013
Rated 3.0 out of 5.0 by tarun04 comfortable beds but dirty and stained carpets.
the beds were comfortable,sheets were clean.
the carpets were stained and dirty and the worst thing was the shower pressure ,the water pressure from the shower head was just enough to wash your face forget the body.very irritating.
location and staff were good.
overall experience good
in terms of rating 3.5/10
August 18, 2013
Rated 4.0 out of 5.0 by Jason104 August 2013
It's a nice hotel and we had a room at the front which was really quiet. The beds are comfortable and the washer / dryer is great value. The only let down was the free breakfast, when I booked I was told my children would eat free. On arrival I was told that because early and got a good deal the children could not eat free. I complained but the hotel was not willing to honor the free breakfast which ruined our stay.
August 16, 2013
Rated 4.0 out of 5.0 by Papaclifton Great location for outlet malls
Good place to stay for the whole family. It's close to the outlet malls.
August 13, 2013
Rated 4.0 out of 5.0 by SanDiego50 Better each time
The Everett facility seems to be getting better with each trip I take. The front desk is very friendly, the room clean and requests met with courteously.
August 13, 2013
Rated 4.0 out of 5.0 by ElaineV Meals were excellent
Rooms were clean and made up everyday we were there
August 9, 2013
Rated 3.0 out of 5.0 by Jodilynn Great Hotel-As long as you don't need to use the Bar!!
The hotel itself was great, the rooms were very spacious, comfortable and clean. We stayed two nights and room service came a tad early the first morning but offered to come back when we left for the day which I thought was amazing. The reason we picked to stay here was for the convenience of the restaurant and bar downstairs. Well the bartender was NOT the friendliest and the drinks pored were pretty overpriced and the selection wasn't the best either. The restaurant was pretty slow.....Denny's is right across the street....I think next time we will just chose that option and the several bars located fairly close to the hotel. If the restaurant and bar is not something you'll be using....the hotel is a great choice. I actually toured the other hotels around this area (Due to telling wedding guests of where to stay) and this one was the nicest out of the 3 we looked at.
August 9, 2013