Rated 4.2 out of 5 by 249
Rated 1.0 out of 5.0 by FoamPro Asked for a King with work station / Handicap room small table.
This hotel is the worst Holiday Inn i have ever stayed in, the room smelled and was dirty. I had asked for a king room with a work station i was traveling for business and needed the space for working from my room in the evening. I was never told it was going to be a Handicap room with a small table that did me no good for my evening work. When asked to be moved to a different room, the answer i received was we are full and there are no other rooms available. if i were to leave i would still be charge for the room for the evening. i think your staff was not helpful at all and your hotel needs cleaning up. i would not recommend this facility to anyone. Sorry i usually just blow these things off but not this time it really made me mad to not get the room i had asked for, and then the staff made me feel i had no choice but to stay there. because they would not refund my reservation. FYI i have been a pretty loyal customer since 1992.
August 27, 2014
Rated 4.0 out of 5.0 by JAC25 Great location
We enjoyed the great location. We could see the lake and bridge from our room. We were close to shops and restaurants and had a great time exploring the city.
August 26, 2014
Rated 5.0 out of 5.0 by tessallen_2000 Clean and comfortable stay.
We enjoyed our stay. It was very nice. The breakfast was very good.
August 25, 2014
Rated 5.0 out of 5.0 by Thomas Sz Use all of the time
I always use Holiday Inn Express for my stays. I enjoy the free breakfast and courteous staff.
August 24, 2014
Rated 4.0 out of 5.0 by Sunnyz1 Mackinaw City
This is quite a busy hotel. We stayed here the first night of our trip to the UP and then again on our last night. The first night our room was perfect. Clean, comfortable and relaxing and faced the north toward the bridge (3rd floor). The pool area was packed, so we skipped it, as it was late and decided the kids could enjoy it on our way back through. The last night we stayed here our room had a musty, dirty wormy smell with a cherry scented air freshener scent added in. We opened the door to our balcony to air it out which helped some, but we could still smell it. On our way to the pool another family on our floor (3rd) opened their door and their 2 dogs got out. I found that interesting considering the hotel information clearly states the first floor is reserved for guests with pets. Maybe they snuck them in, but they didn't seem too worried that multiple people besides us saw them. Maybe I should have said something to management, but they were traveling with their kids, and I didn't want that on my shoulders. I have pets too, but I leave mine at home.
August 24, 2014
Rated 5.0 out of 5.0 by captain larry good location
great view of bridge. good location close to town and attractions . maid service was great, front desk was helpful with any type of info and questions
August 22, 2014
Rated 3.0 out of 5.0 by TJ27 Old, overpriced
I am a platinum member and stayed in many Holiday Inn hotels. I would put this one toward the bottom. It is old, needs remodeling, hallways are smelly. It was also overpriced for Holiday Inn Express during my stay.
August 21, 2014
Rated 5.0 out of 5.0 by Ryan D. Comfortable Room and Nice Pool
Great location and view, quick and easy hot breakfast, comfortable room and bed, nice big pool and hot tub. Great for a family vacation.
August 19, 2014