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Rated 4.3 out of 5 by 211 reviewers.
Rated 4.0 out of 5.0 by Florida Coastie Everything was fine except a tour group monopolized the breakfast area the next morning. The staff was really great keeping up with their demands, not missing a beat for the non tour guests. June 19, 2014
Rated 5.0 out of 5.0 by Comfortable room and great staff We arrived on 6/10 and checked out 6/13. Our room was comfortable and had many amenities including a refrigerator and microwave. We were originally going to check out on the 12th but decided to stay an extra day. The staff was very helpful and extended our stay with no problem. I would recommend this Holiday Inn Express to anyone staying in the Mackinaw City area. June 16, 2014
Rated 5.0 out of 5.0 by Comfortable room and dog friendly! We had a great time in Mackinaw City and part of that is due to this nice room. It was clean, roomy..except for a little cramped in the bathroom, but very doable. The breakfast had a lot of nice variety and the staff was helpful and pleasant, especially the breakfast staff gals! Our small dog was welcomed by the staff as well, and he enjoyed the new smells..like the cinnamon rolls....and the new places he could explore, like Fort Michilimackinac. We would stay here again! June 16, 2014
Rated 5.0 out of 5.0 by Convenient location Great access to Mackinac Island and other attractions. Noise level outside room a little bothersome. June 16, 2014
Rated 4.0 out of 5.0 by Interesting view of the Bridge We had an interesting view of the bridge until the fog rolled in and completely obscured it! Not a typical Holiday Inn Express, but the usual décor, beds and amenities. Reasonably priced. June 15, 2014
Rated 4.0 out of 5.0 by good location easy to walk to lake and city. Great sunset and light house. easy walking distance to eat. June 14, 2014
Rated 5.0 out of 5.0 by Good for Business or Vacation I have stayed at this hotel many times for both business and vacation. Staff has always been accommodating. Location is such that there is some noise but it is not bad. I enjoy the balcony and if on the north side of the hotel, the view of the Mackinac Bridge. Plenty of restaurants within walking distance. Great place to stay! June 11, 2014
Rated 5.0 out of 5.0 by Great place to stay Even though I don't travel a lot ,,,when I go up to Traverse City I always stay at the """Holiday Inn"" Wonderful staff,,good breakfast food and drink ,,and a wonderful view of that ""Beautiful Mackinaw Bridge""".... June 7, 2014
Rated 5.0 out of 5.0 by staff From the counter staff to the manager on duty to the breakfast attendant and the maid service ... everyone was great! A large school group was there one night. The manager on duty addressed their group and made it very clear what the "ground rules" were for a happy stay at this property. Consequently, all were very well behaved and our stay was more pleasant as a result. I can't say enough good things about our stay at this property. June 7, 2014
Rated 1.0 out of 5.0 by Dirty, hair in bed, staff unfriendly, no parking An overpriced hotel because of location to the Island. The hotel staff is unfriendly and talks with each other and laughs acting as if you are interrupting them. The beds are uncomfortable and appear old and worn. The drapes are too short so the room is light in the morning and the carpet seems grimy. The room smells musty and has a faint smoke odor. There was a large long black hair in my bed as I always inspect my hotel beds prior to sleeping. The staff was non caring and just wanted my money when I left. June 6, 2014
Rated 5.0 out of 5.0 by Wonderful Staff and Rooms We stay at the Mackinaw City holiday Inn Express at least a couple times a year... The staff is friendly, helpful, accommodating, which makes it a pleasure to stay... like visiting friends!! The rooms are always clean and comfortable, and the breakfast has so many choices! This is the ONLY place we stay when visiting Mackinac, mostly because of the friendly, caring staff!! THANK YOU!! June 4, 2014
Rated 4.0 out of 5.0 by Quick Stop Over This hotel was very nice and served its purpose for me on this trip. Easy to access and provided a great night's sleep prior to having to move on. June 2, 2014
Rated 5.0 out of 5.0 by Convienent It's close to attractions and have stayed there many time before May 31, 2014
Rated 5.0 out of 5.0 by Great experience!!! I was so pleased with my stay. I had a very good stay overnight. The view of the bridge outside my window was perfect, I got some great pictures and a wonderful night of sound sleep! May 31, 2014
Rated 5.0 out of 5.0 by Great stay as usual! Had a great stay! Thank you! Had a very nice king room with a view of the Mackinaw Bridge !Since we were there to run the bridge race on Saturday a.m. it was so nice to get a great picture the night before. Room was great; staff were friendly. Coffee available early and breakfast are always a plus for us! Your cinnamon rolls are the best treat ever! We also enjoyed the hot tub in the a.m. after the race! May 27, 2014
Rated 5.0 out of 5.0 by Great Stay The hotel staff was very friendly and helpful. Hotel was super clean and comfortable. I will stay here again. May 26, 2014
Rated 5.0 out of 5.0 by clean room and good breakfast my daughter especially liked the pancake machine, great pancakes in 1-2 minutes-this was not available last fall when we stayed here. May 26, 2014
Rated 5.0 out of 5.0 by Staff treated us like king and queens. Everyone treated us 100%. I rate the manager, breakfast personnel, maids, etc. 150%. We rate them highly. May 20, 2014
Rated 4.0 out of 5.0 by Nice room and good breakfast!! Room was clean and nice and quiet. Staff was very friendly. Great hot breakfast in the morning. Darrows restaurant is right across the street and has awesome food!! May 19, 2014
Rated 3.0 out of 5.0 by Review of last stay Great view, rooms were okay, but pool appeared dirty and to much road noise May 19, 2014
Rated 5.0 out of 5.0 by Great Your hotel meets all the requirements for a guest to feel "right at home". Also the experience leads to the desire to return again when my wife and I are in the area. Thank you! May 16, 2014
Rated 5.0 out of 5.0 by Stay at Holiday inn express I enjoyed my stay at the Mackinaw City Holiday Inn Express. We were traveling to the UP to see our son at Michigan Tech. We also stayed in your Motel on the way back as well, same experience. The only question I have is I am a member of IHG, and forgot to let the person know at check in, is there any way to get the points added to my account? Danny Highfill May 16, 2014
Rated 5.0 out of 5.0 by Quiet, clean and friendly. This was without a doubt the best Holiday Inn we have stayed at. We always try to stay at Holiday Inn Expresses when we travel, so we've stayed at a lot of them. The employees we came in contact with were helpful and friendly and steered us to a wonderful restaurant nearby. The beds were comfortable and it was quiet. I will definitely stay at this one again. May 15, 2014
Rated 5.0 out of 5.0 by Great place to stay. People make the world go around and the staff at this Holiday Inn really make your stay perfect. Everything I experienced was better than I typically expect from a good hotel. May 14, 2014
Rated 5.0 out of 5.0 by Friendly We were forced to stay the night in Mackinaw City due to a flat tire. When we arrived at your facility, the staff were kind and caring and made two tired ladies feel welcome. May 6, 2014
Rated 5.0 out of 5.0 by The Service & Pool Went A Long Way The two best things about the place were the staff and the pool, but there were many other positive aspects to our stay as well. Staff- Every staff person I had even a minor encounter with impressed me with friendly smiles, energy and willingness to go above and beyond, from front desk to breakfast room attendant to housekeeping. At the same time they were obviously not just being fake, but felt comfortable to let their personalities show. That says something about management. Pool- It was warm without being hot and was deep enough to really swim in it. Definitely more of an adult friendly pool which was great (though there was an adequate shallow area, the drop off starts a little bit before the float rope, so parents beware.) Oh and the Jacuzzi was perfectly hot with very strong jets. In addition the beds were comfy, the bedding smelled fresh and felt soft to the touch, the room was nicely cleaned, the hotel was supposed to get me an extra 1000 points on my IHG club and the room had everything we needed. A few small negatives- 1. I hate the cable or satellite offered by the two Holiday Inn's I stayed at in the UP. There was no way to see what was on each channel, no info guide, so you had to wait for the commercial to be over to see what was on each channel. It was very time consuming and annoying. 2. The room was smallish, and they could probably have offered us an upgrade as the hotel wasn't very full. I was kind of hoping that my IHG membership would get me more perks. 3. Oh, and this is probably petty, but when we checked in there were cookies at the front desk, but we weren't offered any. Some other people came up while we were checking in and had some kind of paper they handed in to get theirs... I thought hotels offered things like that freely to make people feel more at home, so I was confused. 4. I don't see the IHG points registered yet, but it seems like they take awhile so I'm not too worried yet. May 4, 2014
Rated 5.0 out of 5.0 Great staff I was here for business. The hotel is much like any hotel when if comes to most everything. The thing that stood out here was the staff. They were fantastic. They made the stay exceptional. I would go back to this hotel because of the staff. May 3, 2014
Rated 1.0 out of 5.0 by Refusal to adjust bill Refusal to adjust bill, they charged me 3 times. I told them that I needed the bill split between my team members. They told me that they already charged my card and there was nothing that they could do. Simple solution : Credit me back the money and then use each of the credit cards to pay for the rooms that were booked. April 28, 2014
Rated 5.0 out of 5.0 by Conditon of hotel and staff The hotel has had a needed"face lift" that incudes fresh painting, new carpeting, and improvements in the pool area. It is very nice, tasteful and clean. The staff from the front desk, to the dining area staff and cleaning staff were all excellent, thoughtful and prompt. We received wonderful care. April 25, 2014
Rated 4.0 out of 5.0 by Great Front Desk Staff We were very happy with our recent stay. The front desk staff were very helpful and went out of their way to make sure we were happy with our room and experience. The breakfast was great, the quality of the food @ the Holiday Inn Express was exceptional considering that it is a basic continental breakfast, but with a really cool pancake machine! We were disappointed in the pool area, some of the areas were dirty and it looked a bit run down, but I am sure that it will get a facelift and cleaning soon, now with winter ending. Overall, we enjoyed our stay and will return. April 17, 2014
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