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Rated 4.3 out of 5 by 312 reviewers.
Rated 3.0 out of 5.0 by Review of last stay Great view, rooms were okay, but pool appeared dirty and to much road noise May 19, 2014
Rated 5.0 out of 5.0 by Great Your hotel meets all the requirements for a guest to feel "right at home". Also the experience leads to the desire to return again when my wife and I are in the area. Thank you! May 16, 2014
Rated 5.0 out of 5.0 by Stay at Holiday inn express I enjoyed my stay at the Mackinaw City Holiday Inn Express. We were traveling to the UP to see our son at Michigan Tech. We also stayed in your Motel on the way back as well, same experience. The only question I have is I am a member of IHG, and forgot to let the person know at check in, is there any way to get the points added to my account? Danny Highfill May 16, 2014
Rated 5.0 out of 5.0 by Quiet, clean and friendly. This was without a doubt the best Holiday Inn we have stayed at. We always try to stay at Holiday Inn Expresses when we travel, so we've stayed at a lot of them. The employees we came in contact with were helpful and friendly and steered us to a wonderful restaurant nearby. The beds were comfortable and it was quiet. I will definitely stay at this one again. May 15, 2014
Rated 5.0 out of 5.0 by Great place to stay. People make the world go around and the staff at this Holiday Inn really make your stay perfect. Everything I experienced was better than I typically expect from a good hotel. May 14, 2014
Rated 5.0 out of 5.0 by Friendly We were forced to stay the night in Mackinaw City due to a flat tire. When we arrived at your facility, the staff were kind and caring and made two tired ladies feel welcome. May 6, 2014
Rated 5.0 out of 5.0 by The Service & Pool Went A Long Way The two best things about the place were the staff and the pool, but there were many other positive aspects to our stay as well. Staff- Every staff person I had even a minor encounter with impressed me with friendly smiles, energy and willingness to go above and beyond, from front desk to breakfast room attendant to housekeeping. At the same time they were obviously not just being fake, but felt comfortable to let their personalities show. That says something about management. Pool- It was warm without being hot and was deep enough to really swim in it. Definitely more of an adult friendly pool which was great (though there was an adequate shallow area, the drop off starts a little bit before the float rope, so parents beware.) Oh and the Jacuzzi was perfectly hot with very strong jets. In addition the beds were comfy, the bedding smelled fresh and felt soft to the touch, the room was nicely cleaned, the hotel was supposed to get me an extra 1000 points on my IHG club and the room had everything we needed. A few small negatives- 1. I hate the cable or satellite offered by the two Holiday Inn's I stayed at in the UP. There was no way to see what was on each channel, no info guide, so you had to wait for the commercial to be over to see what was on each channel. It was very time consuming and annoying. 2. The room was smallish, and they could probably have offered us an upgrade as the hotel wasn't very full. I was kind of hoping that my IHG membership would get me more perks. 3. Oh, and this is probably petty, but when we checked in there were cookies at the front desk, but we weren't offered any. Some other people came up while we were checking in and had some kind of paper they handed in to get theirs... I thought hotels offered things like that freely to make people feel more at home, so I was confused. 4. I don't see the IHG points registered yet, but it seems like they take awhile so I'm not too worried yet. May 4, 2014
Rated 5.0 out of 5.0 Great staff I was here for business. The hotel is much like any hotel when if comes to most everything. The thing that stood out here was the staff. They were fantastic. They made the stay exceptional. I would go back to this hotel because of the staff. May 3, 2014
Rated 1.0 out of 5.0 by Refusal to adjust bill Refusal to adjust bill, they charged me 3 times. I told them that I needed the bill split between my team members. They told me that they already charged my card and there was nothing that they could do. Simple solution : Credit me back the money and then use each of the credit cards to pay for the rooms that were booked. April 28, 2014
Rated 5.0 out of 5.0 by Conditon of hotel and staff The hotel has had a needed"face lift" that incudes fresh painting, new carpeting, and improvements in the pool area. It is very nice, tasteful and clean. The staff from the front desk, to the dining area staff and cleaning staff were all excellent, thoughtful and prompt. We received wonderful care. April 25, 2014
Rated 4.0 out of 5.0 by Great Front Desk Staff We were very happy with our recent stay. The front desk staff were very helpful and went out of their way to make sure we were happy with our room and experience. The breakfast was great, the quality of the food @ the Holiday Inn Express was exceptional considering that it is a basic continental breakfast, but with a really cool pancake machine! We were disappointed in the pool area, some of the areas were dirty and it looked a bit run down, but I am sure that it will get a facelift and cleaning soon, now with winter ending. Overall, we enjoyed our stay and will return. April 17, 2014
Rated 5.0 out of 5.0 by Off Season Stay Considering it was off season my expectation was low, they clearly exceeded my expectations. April 9, 2014
Rated 5.0 out of 5.0 by Very well located and Comfortable The availability was perfect timing for my somewhat short notice to reserve. April 8, 2014
Rated 5.0 out of 5.0 by excellent staff, great location this is a great stop. Staff are excellent, pool is warm, dining is close by and good.Good view of the bridge. overall worth the stay. April 6, 2014
Rated 5.0 out of 5.0 by Clean Hotel! The hotel was clean and the staff were very polite. Cinnamon rolls were awesome! April 2, 2014
Rated 4.0 out of 5.0 by Good service Staff was very friendly. Nice place to stay if you're passing through Mackinaw City. April 1, 2014
Rated 5.0 out of 5.0 by Almost like family! The staff is so welcoming every time we stay. They all seem to be there to make our stay as comfortable as possible. We highly recommend the Holiday Inn Express at Mackinaw City for your travel stay. April 1, 2014
Rated 4.0 out of 5.0 by Good stay Decent room, good hotel. A little noisy from bridge traffic. March 31, 2014
Rated 5.0 out of 5.0 by Great Ambience Staff was courteous and efficient. Hotel is very convenient coming from the UP and an easy enter when departing. Since we've had such a brutal winter I wish the lobby fireplace was working for warmth and atmosphere. Love the cinnamon rolls at breakfast! March 27, 2014
Rated 4.0 out of 5.0 by Winter trip to Mackinaw City We had a pleasant stay at this Holiday Inn branch. The staff was friendly and helpful. The hotel seems to be not super modern (old carpet, older interior and AC), however the room was nice. You get what you pay, therefore I would totally recommend this hotel. March 20, 2014
Rated 5.0 out of 5.0 by The best breakfast bar The Mackinaw City Holiday Inn Express knows how to serve a GREAT breakfast! March 17, 2014
Rated 5.0 out of 5.0 by Nice Stay The staff does a great job here consistently. The hotel is very competitive with pricing and better than all others at the same pricepoint. March 16, 2014
Rated 5.0 out of 5.0 by Like Holiday Inn Express I really like Holiday Inn Express for travel. They are comfortable and clean and usually easy to locate. I wish they had a better breakfast selection so that I did not have to go elsewhere but as a businessman I understand it would be hard to do on the rates paid. When I vacation I stay in much higher level hotels.But they are designed more as a destination not a stop over. March 13, 2014
Rated 5.0 out of 5.0 by Pricing room rate this weekend was about $50 less than weekend before, only reason we could stay there. Would appreciate consistent pricing! March 13, 2014
Rated 5.0 out of 5.0 by Great stay and comfort The front desk staff took care of us and we enjoyed our stay March 13, 2014
Rated 5.0 out of 5.0 by Excellent Stay Our stay was outstanding. We were on vacation and had vehicle trouble and couldn't have found a more helpful group of people than the employees at the Mackinaw City Hol. Inn Express. Our 1 day stay turned into 2 and thanks to the hospitality of the staff who went above and beyond to accommodate us, we had a great stay in Mackinaw. As far as we are concerned, there is nowhere else to stay in the area. The room was very clean, breakfast was well stocked, and there is attention to detail. We will definitely be back and we have already begun telling people we know about our new friends at Holiday Inn Express in Mackinaw City. Thank you!! March 11, 2014
Rated 4.0 out of 5.0 by need better pillows and mattress Great service and the rooms were clean. Just need better pillows and the mattress spring was poking me. March 9, 2014
Rated 5.0 out of 5.0 by Yves.jack Traveling in a snow storm, extremely happy to see the Holiday logo. March 7, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, affordable and pet friendly Traveled with our dog. The room was clean and there was plenty of room for her crate. Though very close to the expressway the hotel was quiet and it was easy to get to everything - plus we had a nice view of the bridge. Our room was on the 1st floor with access outside without going through the lobby - very convenient for the dog. We were all comfortable and would recommend it to others. The nightly rate was reasonable too. We will stay here again March 6, 2014
Rated 4.0 out of 5.0 by Stay MC City Great value for few night stop over Cannot say the same for stay at the SSM holiday inn February 26, 2014
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