Rated 4.3 out of 5 by 265
Rated 5.0 out of 5.0 by snowmobiling Very clean
Pleasant staff and overall very clean and comfortable
January 8, 2014
Rated 2.0 out of 5.0 by Brian1979 Decent hotel, poor management
I booked this hotel for the night of December 27th so I could take my son swimming while we waited to meet his mother the following morning in Mackinaw City. Upon arrival I was disappointed to find out that the pool was not working but I was even more disappointed in the way in which the General Manager handled the situation.
When I expressed my displeasure she advised me that "I am not sure why you are confused, the notice regarding the hotel pool being down is all over the internet". I stated I did not find it anywhere on the website and was looking at the website on my phone and did not see it anywhere while we were speaking. At this time, some other people checked in and commented that it was a good thing they didn't bring their children because they didn't know the pool was down either.
The GM advised me that she was the only one who had authority to remove the note regarding the pool from the website and had not authorized it. She did state that she would call her corporate office and verify if it was still on there.
At this point the hotel did offer to refund my money. Unfortunately they had authorized the bank to withdrawal the funds before I ever arrived and if they reversed the charges, it would have taken 24 hours or more for the funds to be returned to my account. We eventually settled on a discounted rate, but I was again disappointed to see that the rate they offered was the rate that was currently being offered on the website. Which means I had somehow been charged a higher rate at the time I booked.
When I finally went to my room I checked the website and was able to find the note regarding the pool on one specific page of the website. It should be noted however, that you could book a room and complete a reservation without ever viewing this page. You had to specifically click on one portion of the website to reach it. Perhaps it should have been communicated via e-mail once my booking was confirmed?
An hour or so after checking in, the GM called me in my room to inform me that "I don't know what the issue is, but I called my corporate office and verified that the notice is still on the website. I just wanted you to know that." At this point I had already moved past the discussion and was really annoyed that she made it a point to call me in my room to point out that she had verified it with her corporate office. It was completely unnecessary and really displayed the lack of customer service this individual had.
So long story short, the hotel was clean enough, although somewhat dated for a Holiday Inn Express. I travel for work and try to stay at HIE as often as I can. My experience with this hotel and the management will more than likely push me to Hilton Properties in the future.
January 6, 2014
Rated 5.0 out of 5.0 by LindenTim Very friendly staff, great breakfast
When we arrived on a very cold afternoon, we were greeted very warmly by the folks on the front desk,(in contrast to two other hotels in Mackinaw City, where we were barely accnowledged at the front desk). Room was clean,large,and very comfortable. The breakfast bar was a real surprise with all the usual fare, but also had fresh,hot scambled eggs,sausage,gravy,cinnimon rolls, and probably some other things I missed. We will highly recomend this hotel to everyone.
December 16, 2013
Rated 5.0 out of 5.0 by Familyof6North Great Hotel
We love stay here during our winter hockey season. The rooms are large and clean and the staff is very helpful. Breakfast is the usual, but good. Great Location!
December 12, 2013
Rated 5.0 out of 5.0 by donfcp An exceptional value for a pet-friendly hotel
The room was spacious and clean. The front desk staff was very friendly and helpful. Their acceptance of small dogs without fees was greatly appreciated and resulted in our booking several times. The refrigerator and microwave were also appreciated. The breakfast was above par with fresh coffee available at all times.
December 5, 2013
Rated 4.0 out of 5.0 by KLA73 Very Nice Hotel
I would highly recommend this hotel. It was a nice location, easy access to Mackinac City. We stayed Nov. 23, 2013 and the pool and hot tub were closed. When I booked the room online there was nothing noted as to the rennovations being done so we were very disappointed. The room was very nice and the breakfast was very good.
December 3, 2013
Rated 3.0 out of 5.0 by AJvirginia Clean but loud
Great staff and clean room. Unfortunately, the walls are so thin even normal conversations in adjoining rooms can be heard and if you have a loud tv or kids next to you, forget about sleeping. Too bad they didn't spend a little money on construction.
November 5, 2013
Rated 5.0 out of 5.0 by awayagain would stay again
We almost always stay at this hotel every time we visit the area. Usually it is quite noisy in the evenings and mornings but this stay was very quiet (mid October though). We were most impressed by the lady working at the desk on Friday, October 18, 2013 when we checked in around 6:00 p.m. She was one of the most friendly staff members we have ever encountered at a hotel and very informative.
October 22, 2013
Rated 5.0 out of 5.0 by DaffyDuck Nice motel
Comfortable bed,great breakfast, clean. Really enjoyed our stay here.
October 22, 2013
Rated 5.0 out of 5.0 by Puxie Need new mattresses
The facility was very clean and the staff was very friendly and accommodating. The only suggestion I have is to replace the mattresses. They appear to be older and are worn. Lots of valleys. At least this was true in room 210.
October 20, 2013
Rated 5.0 out of 5.0 by mid1280 Great Experience
We had a great room, staff was very friendly, and the breakfast variety offered was truly delicious. What more could a traveler need? We will definitely be back!
October 17, 2013
Rated 4.0 out of 5.0 by francis63 harold
very nice place and good location to the island. thanks for a pleasant stay
October 17, 2013
Rated 5.0 out of 5.0 by PT01 Mackinaw City
We had a wonderful experience at this facility. It was close to the Island ferry and provided an excellent travel experience.
October 15, 2013
Rated 3.0 out of 5.0 by niravap Good stay but not great...
We stayed in King non smoking room. It was usual room. Interior was reasonably new. Breakfast area is very small for the size of this Hotel. I wont mind staying again.
October 14, 2013
Rated 5.0 out of 5.0 by HarveyandMarilyn Outstanding Service
About 2 hours after checking out of the Holiday Inn Express in Mackinaw City, and after crossing the Mackinaw bridge, and heading west in the Upper Peninsula, my wife realized that her purse was not in the car. After exhausting all other possibilities, she called the Holiday Inn Express in Mackinaw City, MI and spoke to Jessica. She told Jessica where she thought the purse might be. Jessica found it and offered to "overnight" the purse to a Staybridge Suites hotel in Minneapolis where we planned to stay the next few nights. The purse was on it's way within an hour or so, tracking information was forwarded by Denise, the Manager, and the purse was delivered to our hotel in Minneapolis mid-morning the following day. Needless to say we were greatly relieved!
Both Jessica and Denise couldn't have been more helpful! The courtesy, professionalism and commitment to outstanding customer service shown by both Jessica and Denise is greatly appreciated.
October 12, 2013
Rated 5.0 out of 5.0 by bobjan Always great service at this location. staff is great.
always great service and didn't know you were "pet friendly".
We are not dog owners, but we enjoy the pets others bring.
Also appreciate the upgraded bath amenities.
October 10, 2013
Rated 5.0 out of 5.0 by offrohd63 The Manager was incredibly helpful
As a Gold member, Even though Holiday Inn gives you Rewards points, they make it very difficult for the individual hotels to let you use them.
The Manager (Denise) at this hotel went out of her way and help me use mine and it was greatly appreciated.
Thank you, Jim
October 7, 2013
Rated 5.0 out of 5.0 by 3alleganders very comfy
Close to everything very comfortable but a little bit thin-walled
Didn't eat breakfast so cant comment on that but everything else was great and staff was very helpful and friendly.. A definite recommend
Frazee family from Allegan, Mi
October 2, 2013
Rated 5.0 out of 5.0 by goldwingrdr great overnite stay
Clean, quiet comfortable, that's the way I like it. thanks staff.
I forgot a piece for my camera and they got it to me quickly
October 2, 2013
Rated 5.0 out of 5.0 by Barbed Nicest HIExpress so far
On our tour of Michigan, we stayed at 6 different Holiday Inn
Express. This was the best. I told the clerk, when we were leaving, that we knew it was an older hotel (only because of the heating
unit's age, not it's capability) but it has had very good care and
maintenance. A nice place to visit.
September 26, 2013
Rated 5.0 out of 5.0 by Magfeather Great service
We stayed here for our 35th anniversary. The staff was great. The room was much better and bigger than we thought it would be. It was quiet even though the hotel was full. We would definitely go there again. A little off the beaten path but worth it. Price was great for when we went. Everything was clean and our room was available before check in so that was even better.
September 25, 2013
Rated 3.0 out of 5.0 by MrJason Okay thin walls
Okay stay. Clean and affordable. The walls are thin we could hear doors closing, people talking, TVs and cars outside.
September 24, 2013
Rated 3.0 out of 5.0 Good breakfast
The breakfast selection was good and the room was clean.
September 23, 2013
Rated 5.0 out of 5.0 by Tim25 Quality Product Meets Fair Price
I chose Holiday Inn because I knew I could expect a certain degree of quality form a major chain hotel; I was not disappointed. The hotel is conveniently located nearby downtown Mackinaw City and surrounded by all kinds of restaurants and a grocery store down the strip. When staying at this hotel be sure to get ahold of the free breakfast they offer in the morning. I was expecting the usual, un-filling doughnuts and pastries, but was pleasantly surprised to see pancakes, eggs, biscuits and gravy etc. Just like home! I didn't have any problems while staying at this hotel and I would definitely stay there or at another branch again. I can tell they are committed to customer satisfaction.
September 22, 2013
Rated 5.0 out of 5.0 by Beaver5 Good Visit
Warm welcome by Becky at the Front Desk and very helpful with recommendations. Next day's breakfast of cold and lumpy eggs didn't send us off with a good feeling.
September 22, 2013
Rated 4.0 out of 5.0 by Bill1952 Mackinaw City Bridge Walk
The hotel is within walking distance of downtown Mackinaw City. Also, the ferry shuttle to Mackinaw Island is near the hotel. The staff was confused regarding the shuttle bus service for the Bridge Walk, but not an issue. The day of the walk (Labor Day) breakfast was served earlier at 5am and continued until about 10:30am.
Depending on your age group the 20 and 30 year olds party all night on the weekends. Children tend to run and slam hotel room doors - parents should supervise their children better. Staff does their best to control.
Overall the hotel did a good job, considering there were over 40,000 participants on the Bridge Walk.
September 5, 2013
Rated 5.0 out of 5.0 by Cynthialou Friendly service and very clean rooms !!
Its location is excellent , right by the Mackinaw Bridge.
September 4, 2013
Rated 5.0 out of 5.0 by Kimmy55 Enjoyed our stay
Really nice enjoyed having a balcony to sit on in the evening
Staff very friendly and informative and helpful
August 31, 2013
Rated 5.0 out of 5.0 by Pat1988 The staff was AWESOME
We h just loved everyone we met and they went out of their way to make us comfortable and to accommodate us. The beds were very comfortable!!! Thanks
August 30, 2013
Rated 3.0 out of 5.0 by IslandCycler Nothing to get excited over
The location is great. If you have your bikes with you it's a quick ride to the Fort, downtown Mackinac, Sheplers or really anywhere in Mack Ciity
The breakfast buffet was outstanding! Plenty to choose from.
My only negative comment is that I selected holiday in express because of many satisfying experiences at other Holiday inns throughout the US. I've always enjoyed the superior comfort of the beds, but this one didn't meet the standard. Pillows were too soft and lumpy, and the linens were pilled. The mattresses were just standard--Nothing to get excited about.
It seemed to be overpriced for just an average experience.
August 29, 2013