Rated 4.2 out of 5 by 385
Rated 1.0 out of 5.0 by Dissatisfied in Macon Staff and Manager needs training in customer service and more efficient
My stay at the HIE-Macon West got off to a bad start when they first told me they did not have my reservation and that it had been for April but was canceled. I told them no it was supposed to have been for the dates in May not April they said that was no problem but it had already set the mood, then it took over 20 minutes to check me in and then after I was done, the manager stopped me on the way to my room to tell me I owed some kind of tax that my company prepaid check didn't cover. I expressly asked for the complete total when making the reservation so that my check would cover all expenses. I stay in Macon regularly with work and have always stayed here; but, Macon West will have to find another regular.
May 24, 2016
Rated 3.0 out of 5.0 by booksgalore12 Comfortable and Nice
- The room had a musty/musky odor (but staff quickly changed me to a different room).
- The room was quiet and dark with a comfortable bed/pillows.
- The bathroom was clean with fresh (warm) towels.
- The room was clean (minus the slight odor).
- They do not have a large variety of television channels.
- The breakfast was delicious.
May 23, 2016
Rated 5.0 out of 5.0 by Seasonall Great all around experience
This was a great hotel and I have a new found respect for the brand. The staff was great and very attentive. The house keeping was great and kept the rooms clean and neat. The breakfast was very good.
May 18, 2016
Rated 5.0 out of 5.0 by SpeedF16 TV channel selection
Difficult to find main TV channels ABC, CBS and NBC.
May 15, 2016
Rated 5.0 out of 5.0 by GAtraveler! Great place to stay
Friendly and very helpful staff. Clean and comfortable room. Overall the property was well maintained. The hot breakfast is a plus.
May 12, 2016
Rated 5.0 out of 5.0 by bernar24 Quick stop
We were traveling with 4 children and needed a room for the night. It was late so I called the reservation line and the lady on the phone was very accommodating to find a room big enough for us on our route. We slept and had breakfast then left early in the morning. The front desk was very friendly and had my information available promptly. Breakfast was good. Everything was clean and quiet.
May 7, 2016
Rated 3.0 out of 5.0 by Smokey234 Nice Property/Beds and room dated
Nice Property but the beds slept terrible due to being older and lumpier.....The Hotel was clean and looked presentable and the breakfast was ok....
May 4, 2016
Rated 4.0 out of 5.0 by GADOR Good hotel for area
Not the best side of Macon to be on, but one of the nicer hotels to stay at. Especially good for those visiting Macon College or training at Macon Tech.
May 2, 2016