Rated 4.2 out of 5 by 192
Rated 3.0 out of 5.0 Restaurant Knowledge/Location map
I have used HI EXPRESS before and find that most desk people are not knowledgeable about local eateries. With most of the guests being travelers I think it should be a high priority for desk personnel have that knowledge when asked by arriving guests.
Also the directions to this location has a more convenient and direct exit number which should have been in the map instructions provided, exit 3 instead of 5.
February 27, 2015
Rated 4.0 out of 5.0 by bucnut49 Two controls for tv with no instructions and handle to toilet broken
This is the first time that I have had problems with this hotel in the last five years. There were two controls to the tv and we could not figure out how to get them to work. I had to go down to the front desk and they were able to explain which one worked the tv and the other worked changing the channels.
Our other problem was the handle on the toilet as it was broken and when you tried to flush it the handle fell off in you hand and you had to take it an shove it back in and then it would work.
Other than this was our only problems on this visit.
February 25, 2015
Rated 4.0 out of 5.0 by Happy Traveler 27 Mixed Reviews
We stayed here two times on the way to Florida and returning home. Both stays were very good regarding the rooms we had. However, the breakfast was very good on our first stay. Breakfast items were replenished as needed. But not so for our return trip. I saw only one person staffing the breakfast area and there were no signature cinamon rolls to be had the entire 40 minutes that we were eating. Counters were wiped down as needed, but all foods were not replenished which was about 9:15 a.m. till 10:00 a.m. People dropped by and walked away, assumed they went out to eat elsewhere.
February 24, 2015
Rated 3.0 out of 5.0 by dsasu1 CUSTOMER SERVICE IS VERY POOR
Most rooms weren't ready when guests showed up and it seems the lady at the desk didn't know what she was doing. She had to call her manager on the phone several times for most guests. Elevator was broken. Most guests before me was told their rooms are not clean yet and I had to wait an hour for my room to be cleaned. But after the bad customer service everything was smooth. We enjoyed our stay.
February 20, 2015
Rated 5.0 out of 5.0 by My Michele Love the bedding!
The beds, pillows, sheets and accessories are so wonderful. Got a great night's sleep/ Very nice stay at this hotel. Staff very friendly.
February 19, 2015
Rated 5.0 out of 5.0 by Rick1949 overall
Very large comfortable room. Would definitely stay at this location again. Staff was courteous and helpful.
February 19, 2015
Rated 5.0 out of 5.0 by remster holiday inn express macon
great place to stay, nice location rooms were very clean. would stay there again
February 16, 2015
Rated 5.0 out of 5.0 by Debster50 Nice Experience
Nice accommodations and comfortable stay. Everything is very convenient and located closely to our location. You can always count on a high standard in the room and amenities. Thank you!
February 15, 2015