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Rated 4.1 out of 5 by 110 reviewers.
Rated 4.0 out of 5.0 by Great place to stay The over all experience was a pleasant one. Everything and everyone was professional and polite. We enjoy your hotels immensely. My only complaint was your vending machines. I believe since your organization has chosen to have theses machines on your property they should be properly stocked and at a temperature that is pleasing to the customer. I tried machines on all three floors and found the selections to be lacking and if I actually did get a selection to either be stocked or function properly it was more warm than cold. This could obviously be remedied by buying off site and storing in your refrigerator which I did after day 2 but........ G.A. Link May 15, 2014
Rated 3.0 out of 5.0 by DISAPPOINTED BEWARE!!!!!!! While the hotel itself is decent, the surroundings are somewhat sketchy (do not walk anywhere) . The beds are decently comfortable and the breakfast is a step above continental. HOWEVER, I was charged $221 for the incidentals (which were supposed to be only $75 for the 3 nights I stayed). When I called to discuss this with the manager (and keep in mind I was livid), I asked to speak to someone at a higher level than him. He refused to give me the name and number of the individual(s) I would need to speak with. DISAPPOINTED and TICKED are the best words to describe this experience. $75 versus $221 is ridiculous and looks REAL SHADY for a hotel that is supposed to have reputable name. May 7, 2014
Rated 5.0 out of 5.0 by a very nice, clean and updated Holiday Inn Express. I was impressed with how updated and clean this Holiday Inn Express is and would definitely stay here again if in the area. May 5, 2014
Rated 3.0 out of 5.0 by Room was very good, but staff & service unacceptable Two problems: 1.) Printer in Business Center did not work and staff could not fix the problem. 2.) Requested late check-out (1 to 2), but staff would not permit beyond 12 noon. April 10, 2014
Rated 5.0 out of 5.0 by Overall appearance Beautiful secluded location. Wonderful curb appeal complete with flowers. Would definitely stay again. Large comfortable room an king bed April 3, 2014
Rated 4.0 out of 5.0 by Good hotel except WIFI This hotel was very good. Clean room, nice breakfast, kind staff... But I did not have WiFi signal in my room, so I had to go out to lobby every time I wanted to use internet. Other than that, this hotel is good. April 2, 2014
Rated 4.0 out of 5.0 by Wonderful hotel and staff! We made a quick detour on our trip in Macon, GA and we were able to make the reservation the day before. The website offered a discounted rate, but I also had a coupon from another site attached to IHG. Upon arrival the guest services agent did not recognize the coupon but told me who to speak with the next day in order to get it taken care of. We had a wonderful night and the room was large and a very comfy bed! After waking up the next morning, my husband and I went downstairs to speak with Eric. He was a pleasure to work with and very accomodating! It turns out the coupon was not valid, but because there was confusion, he honored the rate I was expecting to receive. We had a wonderful experience and I would certainly recommend it to my friends! March 31, 2014
Rated 5.0 out of 5.0 by Great Service Great hotel and great service overall. I love the location and the hotel March 27, 2014
Rated 4.0 out of 5.0 by Great Service This was a great stay. Very clean and great service. The hotel was booked and the service was still very good. That says alot !! March 27, 2014
Rated 5.0 out of 5.0 by Bed to low I have stayed at this hotel before, however this visit the was really low and the mattress was hard, I was unable to sleep comfortable. We will stay there again, but we will ask for a higher bed. Our overall visit was great. March 26, 2014
Rated 5.0 out of 5.0 by Location Great - Facility Clean and Updated We thought your facility was clean, updated and in a great location. We had nothing to complain about. The breakfast was sufficient and the staff was pleasant. March 8, 2014
Rated 3.0 out of 5.0 by Nice Room, But Check-in Was A Problem Once we got to our room, the experience was fine. The problem was a 30 minute wait just to get into the room. Although we had a reservation, we still stood in line for a half hour at 5:30 just to check in. The line was long, and there was only one young man behind the desk to handle room inquiries, phone calls and checking in. There should have been another manager or staff person to handle the crush. That was very upsetting and I could only recommend this Holiday Inn IF they get the staffing problem at the front desk corrected. I am not sure if I would bother trying to stay there again unless I were completely assured that such a delay would never happen again. So, for now the recommendation unfortunately is no. March 8, 2014
Rated 4.0 out of 5.0 by Nice place This place is clean and breajfast was good. We would stay there again. March 2, 2014
Rated 5.0 out of 5.0 by Lots of Hellos and Smiles everywhere Upon walking into the Macon West hotel, it seems like everyone is friendly and smiles. A rareity in this day and age. Had a very comfortable bed, very quiet. Breakfast in the morning was very good with freshly made biscuits and gravy, bacon and eggs and of course their fantastic sweet rolls. Will diffinitely be back next year. February 25, 2014
Rated 5.0 out of 5.0 by Good Accomodations and convenient location We experienced a welcoming atitude from the staff from checkin thru our checkout, The assigned room was clean and comfortable. The breakfast area was clean, pleasant,and well maintained. We found a positive improvement in this facility from our earlier stay several weeks earlier. February 19, 2014
Rated 5.0 out of 5.0 by Great stay after a long drive. I picked this location due to the drive along I475, I was not disappointed. The rooms were very clean and the staff were excellent. I would stay again at this location whenever I am passing along I475. February 10, 2014
Rated 5.0 out of 5.0 by Just What I Needed After driving all day this was a great place to stop for the night! The staff was friendly and at tentative and the room was very comfortable. I recommend this property without hesitation! February 7, 2014
Rated 5.0 out of 5.0 by Great Place Just stopped in for one night and definitely was top notch. Kudos to Tawonna for being very helpful and knowledgeable. January 20, 2014
Rated 4.0 out of 5.0 by Nice Night Spend the night here on the way from Orlando to the mountains. Evening staff were friendly and we arrived very late during a holiday weekend. Rooms were decent and clean, typical IHG set up and amenities. Would stay again if passing through. Good shopping and dining options close by. January 16, 2014
Rated 5.0 out of 5.0 by Great stay Clean comfortable room and priced less than most other properties January 12, 2014
Rated 5.0 out of 5.0 by Enjoyed Great stay. Did not know this hotel was herem sis not see sign on interstate, Enjoyed the overnite. January 2, 2014
Rated 4.0 out of 5.0 by Enjoy always I've stayed at this location on a few occassions and have found it to be quite pleasant. The staff is not overbearing, but very helpful and courteous. December 31, 2013
Rated 5.0 out of 5.0 by Best quick Stop Arrived before 10 PM and was on the road by 9:00 AM the following day. Very clean room, comfy beds, nice shower, solid breakfast. Perfect for what we needed December 29, 2013
Rated 2.0 out of 5.0 by Disappointing stay Service not up to HIE standards at this location at all. No recognition for Platinum or upgrade even though there were not many people staying that night. Couldn't even get a late check out set up during the check in process. There was never anyone at the front desk, they were always hiding in the office. No one was taking care of the breakfast area in the morning either. I realize that working on Christmas Eve/Day can be inconvenient but since I'm paying a regular rate I expect regular service. If you are going to run minimal staff if should be reflected in the price paid. There are plenty of other hotels in the area, I definitely wish I had chosen a different one. The lighting in the bathroom is terrible. I also experienced the slow drain in the tub that is mentioned in other reviews, seems to be a common problem here. They have nice Sony Bravia LCD TV's and HBO but the picture is not good, very grainy. December 28, 2013
Rated 5.0 out of 5.0 by Great Stay!!!!! Hotel was quiet and relaxing! Greeted right away upon entry, reservation process was qiuck and effcient! Lovely staff and nice breakfast choices available! December 23, 2013
Rated 5.0 out of 5.0 by Friendly, accommodating staff The staff treats you like family. The breakfast attendant greeted each guest as they entered the dining erea and returned to the table to check on them December 7, 2013
Rated 2.0 out of 5.0 by Not usual HIE standards Facility looking a bit tired. TV reception was terrible. Bed lacked support, pillows were lumpy. We always try to choose Holiday Inn Express - don't recall the last one that was this disappointing. November 27, 2013
Rated 5.0 out of 5.0 by All Good Location, staff and property were excellent. I'll return. November 17, 2013
Rated 5.0 out of 5.0 by Great Service! From the moment you walk iin the door your greeted & promptly helped! Customer service is hard to find geuine now days & the front desk seemed to really care make it a wonder experience! Thanks Holiday Inn Express! :) November 12, 2013
Rated 4.0 out of 5.0 by Great Service The staff here was amazing. They were very friendly, kind, courteous at every step of my stay. I was greeted by a lovely lady that evening at check-in who was happy to help despite the late hour. The lady responsible for the breakfast bar in the morning was very kind and helpful. It was good to see that she kept busy keeping the area stocked with fresh coffee and wiped down to avoid a large clean up. The gentleman that processed my payment at check-out was very friendly and helpful with directions. I will recommend this location to others. November 11, 2013
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