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Rated 4.2 out of 5 by 100 reviewers.
Rated 5.0 out of 5.0 by Location Great - Facility Clean and Updated We thought your facility was clean, updated and in a great location. We had nothing to complain about. The breakfast was sufficient and the staff was pleasant. March 8, 2014
Rated 3.0 out of 5.0 by Nice Room, But Check-in Was A Problem Once we got to our room, the experience was fine. The problem was a 30 minute wait just to get into the room. Although we had a reservation, we still stood in line for a half hour at 5:30 just to check in. The line was long, and there was only one young man behind the desk to handle room inquiries, phone calls and checking in. There should have been another manager or staff person to handle the crush. That was very upsetting and I could only recommend this Holiday Inn IF they get the staffing problem at the front desk corrected. I am not sure if I would bother trying to stay there again unless I were completely assured that such a delay would never happen again. So, for now the recommendation unfortunately is no. March 8, 2014
Rated 4.0 out of 5.0 by Nice place This place is clean and breajfast was good. We would stay there again. March 2, 2014
Rated 5.0 out of 5.0 by Lots of Hellos and Smiles everywhere Upon walking into the Macon West hotel, it seems like everyone is friendly and smiles. A rareity in this day and age. Had a very comfortable bed, very quiet. Breakfast in the morning was very good with freshly made biscuits and gravy, bacon and eggs and of course their fantastic sweet rolls. Will diffinitely be back next year. February 25, 2014
Rated 5.0 out of 5.0 by Good Accomodations and convenient location We experienced a welcoming atitude from the staff from checkin thru our checkout, The assigned room was clean and comfortable. The breakfast area was clean, pleasant,and well maintained. We found a positive improvement in this facility from our earlier stay several weeks earlier. February 19, 2014
Rated 5.0 out of 5.0 by Great stay after a long drive. I picked this location due to the drive along I475, I was not disappointed. The rooms were very clean and the staff were excellent. I would stay again at this location whenever I am passing along I475. February 10, 2014
Rated 5.0 out of 5.0 by Just What I Needed After driving all day this was a great place to stop for the night! The staff was friendly and at tentative and the room was very comfortable. I recommend this property without hesitation! February 7, 2014
Rated 5.0 out of 5.0 by Great Place Just stopped in for one night and definitely was top notch. Kudos to Tawonna for being very helpful and knowledgeable. January 20, 2014
Rated 4.0 out of 5.0 by Nice Night Spend the night here on the way from Orlando to the mountains. Evening staff were friendly and we arrived very late during a holiday weekend. Rooms were decent and clean, typical IHG set up and amenities. Would stay again if passing through. Good shopping and dining options close by. January 16, 2014
Rated 5.0 out of 5.0 by Great stay Clean comfortable room and priced less than most other properties January 12, 2014
Rated 5.0 out of 5.0 by Enjoyed Great stay. Did not know this hotel was herem sis not see sign on interstate, Enjoyed the overnite. January 2, 2014
Rated 4.0 out of 5.0 by Enjoy always I've stayed at this location on a few occassions and have found it to be quite pleasant. The staff is not overbearing, but very helpful and courteous. December 31, 2013
Rated 5.0 out of 5.0 by Best quick Stop Arrived before 10 PM and was on the road by 9:00 AM the following day. Very clean room, comfy beds, nice shower, solid breakfast. Perfect for what we needed December 29, 2013
Rated 2.0 out of 5.0 by Disappointing stay Service not up to HIE standards at this location at all. No recognition for Platinum or upgrade even though there were not many people staying that night. Couldn't even get a late check out set up during the check in process. There was never anyone at the front desk, they were always hiding in the office. No one was taking care of the breakfast area in the morning either. I realize that working on Christmas Eve/Day can be inconvenient but since I'm paying a regular rate I expect regular service. If you are going to run minimal staff if should be reflected in the price paid. There are plenty of other hotels in the area, I definitely wish I had chosen a different one. The lighting in the bathroom is terrible. I also experienced the slow drain in the tub that is mentioned in other reviews, seems to be a common problem here. They have nice Sony Bravia LCD TV's and HBO but the picture is not good, very grainy. December 28, 2013
Rated 5.0 out of 5.0 by Great Stay!!!!! Hotel was quiet and relaxing! Greeted right away upon entry, reservation process was qiuck and effcient! Lovely staff and nice breakfast choices available! December 23, 2013
Rated 5.0 out of 5.0 by Friendly, accommodating staff The staff treats you like family. The breakfast attendant greeted each guest as they entered the dining erea and returned to the table to check on them December 7, 2013
Rated 2.0 out of 5.0 by Not usual HIE standards Facility looking a bit tired. TV reception was terrible. Bed lacked support, pillows were lumpy. We always try to choose Holiday Inn Express - don't recall the last one that was this disappointing. November 27, 2013
Rated 5.0 out of 5.0 by All Good Location, staff and property were excellent. I'll return. November 17, 2013
Rated 5.0 out of 5.0 by Great Service! From the moment you walk iin the door your greeted & promptly helped! Customer service is hard to find geuine now days & the front desk seemed to really care make it a wonder experience! Thanks Holiday Inn Express! :) November 12, 2013
Rated 4.0 out of 5.0 by Great Service The staff here was amazing. They were very friendly, kind, courteous at every step of my stay. I was greeted by a lovely lady that evening at check-in who was happy to help despite the late hour. The lady responsible for the breakfast bar in the morning was very kind and helpful. It was good to see that she kept busy keeping the area stocked with fresh coffee and wiped down to avoid a large clean up. The gentleman that processed my payment at check-out was very friendly and helpful with directions. I will recommend this location to others. November 11, 2013
Rated 5.0 out of 5.0 by Friendly and Accommodating. The staff was very friendly. The same service we have come to love. October 29, 2013
Rated 3.0 out of 5.0 by Ok, but needs work First room we were given had really wet carpet around the air condioner and also some roaches running around. Room was on the bottom floor. Given a room on the next floor. Better but could use some better cleaning and new pillows and mattress. October 23, 2013
Rated 5.0 out of 5.0 by Really Nice Hotel Away from traffic so nice and quiet, relaxing, good food nearby, nice people at the hotel. October 15, 2013
Rated 5.0 out of 5.0 by Great upgrade I received an upgrade to a suite. Made for a comfortable weekend! October 11, 2013
Rated 5.0 out of 5.0 by Great hotel! The hotel itself as well as the staff was wonderful! As soon as you walked into the hotel, you noticed how friendly the staff was and how clean and inviting the hotel was. The room was tidy and clean, minus an old towel that got shoved to a corner under the sink. I would definitely stay at this hotel again! October 9, 2013
Rated 5.0 out of 5.0 by It was quite, hotel nice, and room was clean I would recommend this hotel everything was excellent. September 30, 2013
Rated 5.0 out of 5.0 by comfortable bed n service I really enjoyed my stay and would recommend it to anyone passing through September 21, 2013
Rated 3.0 out of 5.0 by Good property, but staff lacking Everything was good, room and bed comfortable, breakfast choices excellent, property clean and well maintained, but the front desk person upon check in was very distant, and seemed as tho she really didn't want to be there. We were not recognized as IHG members, and seemed as tho she couldn't get rid of us fast enough. A real shame, as we have stayed here before and everything was just fine. September 9, 2013
Rated 4.0 out of 5.0 by Very comfy room, service decent I always love the bed and pillows at Holiday Inns and Express. I also love the complimentary Bath & Body Works shampoos. We had a great stay. The housekeeping is a little pushy, and the front desk staff is never there until you call for them. Everything else is great. September 5, 2013
Rated 5.0 out of 5.0 by everything was fine. I love it! I give this holiday inn a100+. Haven't stayed anywhere better. September 3, 2013
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