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Rated 4.4 out of 5 by 38 reviewers.
Rated 5.0 out of 5.0 by Excellent Service I had not stayed here before but as always I am quite pleased with the Holiday Inn Express hotels. They are clean, comfortable and have excellent staff members working for them. I did not have breakfast because I usually 'sleep in' when I'm traveling. Staff assistance was excellent when I needed directions to local activity spots. It was a great place to stay and relax during a trip from San Jose to Los Angeles. I recommend it highly and I will return when I'm in the area again. February 14, 2014
Rated 3.0 out of 5.0 by Uncomfortable Night We've stayed at this property numerous times with no issues; however, during this stay, due to health issues, I needed an extra blanket. I called the desk and asked for an extra blanket. They informed me that they "had no extra blankets". They said they had extra sheets, so I requested they send some up to my room. The person on the phone hung up and I never heard from the front desk or anyone else again that evening. Sure - I could have cranked the heat up to 80 degrees and made it uncomfortable for my wife, but I thought the best course would be to get an extra blanket. To no avail. January 1, 2014
Rated 5.0 out of 5.0 by Beds Extremely Comfortable after 9 hrs on the Interstate! So very happy to find the room spotless. Beds and pillows well beyond our expectations of comfort! Only suggestion is to keep honey on stock for breakfast area. December 4, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Madera We traveled to Madera to spend Thanksgiving with my parents. Everything was great. If there were any questions, the staff worked quickly and efficiently to help. Thanks! December 4, 2013
Rated 5.0 out of 5.0 by excellent stay with a large marching band group comfie pillows with embroidered labels "firm" and "soft," free breakfast with a pancake machine that works like a 3D food printer, staff so nice that they lent us their popcorn machine for movie night, a heated pool for the kids in November...our marching band could not have asked for more. Thank you! November 27, 2013
Rated 5.0 out of 5.0 by Great breakfast and service Have been staying at this HIE for he past 3 years and have never experience any problems, staff is very friendly, courteous and helpful, Always a pleasure talking and working with Suzy at the front desk she is the best a big assest for HIE November 20, 2013
Rated 4.0 out of 5.0 by Spacious Clean Rooms This hotel is wonderful! Large spacious rooms and great breakfast! The staff on the other hand was so-so. I had reserved 2 rooms, one for my husband and myself, the other for an elderly aunt and her daughter. I requested that we have rooms near each other and much to my surprise, the woman at the front desk had us on seperate floors! When I asked for rooms on the same floor, her only response was "sorry". We did have a wonderful meal at the restaurant across the street from the hotel, and when we returned to the hotel that evening there was a very strong odor on the second floor. Our concern was possible natural gas or propane.... My husband, as well as a couple of other guests went and reported it to the front desk. Someone came up and checked it out, but I am not at all sure what they found. The odor dissipated within a couple of hours. November 7, 2013
Rated 4.0 out of 5.0 by Customer Friendly Staff All staff in all areas were helpful and friendly. The lobby, housekeeping, and breakfast area. November 3, 2013
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