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Rated 4.6 out of 5 by 67 reviewers.
Rated 5.0 out of 5.0 by great service Great staff when we checked in on the 22nd around 7 p.m. the women behind the counter was very very nice she even called up to our room to make sure everything was ok.I did not get her name if you could check to see who was working that night.Also tabatha in the breakfast area was very helpful. June 28, 2014
Rated 4.0 out of 5.0 by No Platinum Status Recognition Overall, the hotel was nice, clean and in a good location. Only issue we had was with the front desk staff at check in. No recognition of our Platinum Status at all. We were not offered a welcome package with snacks and water or the option of receiving 500 points if we did not want the welcome package. June 28, 2014
Rated 5.0 out of 5.0 by clean hotel clean, friendly good breakfast, quite area with starbucks across the street! June 25, 2014
Rated 5.0 out of 5.0 by Internet and Room access breakfast bar The internet service was not wireless. Took quite a bit of time to get in, and once in it was slow. The room was very far from elevators, so taking travel bags for several day visit was not easy. There was a trolley to haul but getting in and out of elevators was not very convenient. As for breakfast bar--we did participate because it is entirely of starch and sugar, with some fruit. No protien, however the coffee is very good. June 24, 2014
Rated 5.0 out of 5.0 by Good Base for Work and Leisure The Madero location was ideal for business in Fresno and a side trip to Yosemite. The facility and staff were both fine and parking was the best I've run into in Holiday Inn Express or anything similar. Overall, excellent stay in California. June 24, 2014
Rated 5.0 out of 5.0 by Met our Expectations and then some! Everything about our stay was excellent, from check in to check out! Room was clean and quiet. Air conditioner worked great. The fridge and microwave in our room was a great perk as well. We really enjoyed the many choices of the breakfast buffet. Far more than the few cheap pastries that you see at some other hotels. Tabitha was very friendly and took care of all our needs. She suggested area attractions to us which was helpful. She seemed to enjoy her job which showed in her pleasant, cheerful manner! We enjoyed getting a daily newspaper as well. We would certainly stay here again. June 22, 2014
Rated 5.0 out of 5.0 by Yummy Breakfast This hotel was great. It was clean, quiet and served a fantastic complimentary breakfast. I will definitely be coming back. June 17, 2014
Rated 5.0 out of 5.0 by Two good weeks Spent two weeks at the Holiday Inn Express while looking for a place in Madera. First the most important part. The service was very good to excellent, specially Margo, one of the assistant managers went out of her way to be helpful and make my stay better if possible. Not only me, saw her working with other customers in the most professional and courteous ways. Most pleasant person. While Margo is excellent at was she does, all the service was very good. Susie, the manager was very helpful, kept me informed of any changes on a timely manner. They kept the same room available for me, even when I check out on Fridays to save some bucks. All this while the hotel was full with a construction crew. The room and bathroom were clean, everything in place and supplied. Thanks, Adela. And while the food is mostly the same in most hotels of this type, Tabitha, the lady managing breakfast was also as helpful as possible, greeting customers with a smile every morning. In sum, I will recommend The Holiday Inn Express in Madera to anyone, it is affordable and the service is very good, Fabio June 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and stay, breakfast was good quality and enjoyed. Room was great, all updated, breakfast was all we would want including protein, and very satisfied. Clean rooms make for a enjoyable comfortable nights sleep. Area was good. June 13, 2014
Rated 4.0 out of 5.0 by Great hotel and staff My family and I used this hotel while we were visiting Yosemite Park. Great staff, breakfast and location. We had a great night’s sleep there without a lot of noise June 10, 2014
Rated 4.0 out of 5.0 by Not for real This Inn does not have true H/C facilities even though they advertise and charge for them. June 9, 2014
Rated 4.0 out of 5.0 by Better consistency needed Staff is great. Housekeeping needs to be more consistent. They don't always replace coffee or condiments when servicing the room. One day got in after 4 and room wasn't even done, and I booked for 6 nights, and I'm a platinum member. And another day, my room was only partially done, when I got back. To me if your gonna clean a room, make sure whole thing is done, before going to next one. June 2, 2014
Rated 5.0 out of 5.0 by front desk I just want to Thank Susie, Margo and the lady with the Orange blouse Im sorry i forgot your name. You lady did an Awesome Job and you made me and my family feel right at home...... May 30, 2014
Rated 4.0 out of 5.0 by Excellent Service but crummy breakfast I was really impressed by how friendly and responsive all of the staff was at this hotel. And I slept like the dead - I was so comfortable, I was seriously thinking about asking if I could buy your pillows! But... then I had breakfast, and the eggs tasted like some kind of fake powder turned into scrambled eggs substance - just not good at all. I was too afraid to try the bacon after that. I ended up eating raisin bran, because it was a sure thing. I'd just recommend kicking that up a notch, because it was such a great stay, but that was the last impression - and it literally left a bad taste in my mouth. May 13, 2014
Rated 5.0 out of 5.0 by Great Stay again This was my first stay in Madera for a job interview as well as using my points and I had a great time. The pool was wonderful and the staff was very accommodating, especially, with making sure that I was accommodated on the top floor. I would suggest a better breakfast menu across Holiday Inn network. May 5, 2014
Rated 5.0 out of 5.0 by My second stay This being my second time to stay at this property, and both times being excellent experiences, I would definitely recommend this hotel for anyone staying in the Madera, CA area. The staff was excellent! April 15, 2014
Rated 4.0 out of 5.0 by The breakfast is a disappointment Have you ever had hard boiled egss that were the conistency of rubber? Have you ever had coffee with Non-Dairy Creamer or sugar. If not try this HIE location. I was appalled at how poor everything looked. I went to breakfast just after 7 a.m. and was really disappointed. April 7, 2014
Rated 5.0 out of 5.0 by Nice place to stay Front hotel staff went out of their way to help us. Nice location to the interstate. March 23, 2014
Rated 5.0 out of 5.0 Top notch place Always a great experience! very clean and the breakfast is great. March 19, 2014
Rated 5.0 out of 5.0 by Always enjoyable I'm from Southern California and my father lives in Madera. Whenever we come to visit, we stay at the Holiday Inn Express and have always had a good experience. We had my father's Surprise 80th Birthday Party in the meeting room over a year ago and just yesterday had his memorial reception there. The staff is always friendly, nice and helpful and the hotel and rooms are clean and comfortable. I would definitely recommend this hotel! March 3, 2014
Rated 5.0 out of 5.0 by good location Stephanie was most accommodating and undertanding when we had to change rooms because of some noisy guests next to our room. March 3, 2014
Rated 5.0 out of 5.0 by Excellent Service I had not stayed here before but as always I am quite pleased with the Holiday Inn Express hotels. They are clean, comfortable and have excellent staff members working for them. I did not have breakfast because I usually 'sleep in' when I'm traveling. Staff assistance was excellent when I needed directions to local activity spots. It was a great place to stay and relax during a trip from San Jose to Los Angeles. I recommend it highly and I will return when I'm in the area again. February 14, 2014
Rated 3.0 out of 5.0 by Uncomfortable Night We've stayed at this property numerous times with no issues; however, during this stay, due to health issues, I needed an extra blanket. I called the desk and asked for an extra blanket. They informed me that they "had no extra blankets". They said they had extra sheets, so I requested they send some up to my room. The person on the phone hung up and I never heard from the front desk or anyone else again that evening. Sure - I could have cranked the heat up to 80 degrees and made it uncomfortable for my wife, but I thought the best course would be to get an extra blanket. To no avail. January 1, 2014
Rated 5.0 out of 5.0 by Beds Extremely Comfortable after 9 hrs on the Interstate! So very happy to find the room spotless. Beds and pillows well beyond our expectations of comfort! Only suggestion is to keep honey on stock for breakfast area. December 4, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Madera We traveled to Madera to spend Thanksgiving with my parents. Everything was great. If there were any questions, the staff worked quickly and efficiently to help. Thanks! December 4, 2013
Rated 5.0 out of 5.0 by excellent stay with a large marching band group comfie pillows with embroidered labels "firm" and "soft," free breakfast with a pancake machine that works like a 3D food printer, staff so nice that they lent us their popcorn machine for movie night, a heated pool for the kids in November...our marching band could not have asked for more. Thank you! November 27, 2013
Rated 5.0 out of 5.0 by Great breakfast and service Have been staying at this HIE for he past 3 years and have never experience any problems, staff is very friendly, courteous and helpful, Always a pleasure talking and working with Suzy at the front desk she is the best a big assest for HIE November 20, 2013
Rated 4.0 out of 5.0 by Spacious Clean Rooms This hotel is wonderful! Large spacious rooms and great breakfast! The staff on the other hand was so-so. I had reserved 2 rooms, one for my husband and myself, the other for an elderly aunt and her daughter. I requested that we have rooms near each other and much to my surprise, the woman at the front desk had us on seperate floors! When I asked for rooms on the same floor, her only response was "sorry". We did have a wonderful meal at the restaurant across the street from the hotel, and when we returned to the hotel that evening there was a very strong odor on the second floor. Our concern was possible natural gas or propane.... My husband, as well as a couple of other guests went and reported it to the front desk. Someone came up and checked it out, but I am not at all sure what they found. The odor dissipated within a couple of hours. November 7, 2013
Rated 4.0 out of 5.0 by Customer Friendly Staff All staff in all areas were helpful and friendly. The lobby, housekeeping, and breakfast area. November 3, 2013
Rated 5.0 out of 5.0 by Great Stay I really enjoyed my stay here & would definitely stay here again. Was near dining & shopping area. Right off freeway so it made it convenient. Staff at check-in was great. Had given me directions to & from Hotel from where we were going & gave me card to call in case I got lost. Very clean rooms. October 30, 2013
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