Rated 4.3 out of 5 by 134
Rated 4.0 out of 5.0 by Trackster No Pool
Everything was great...staff was friendly and accommodating! But if the pool was not working, that should have been mentioned when making reservations!
March 30, 2015
Rated 5.0 out of 5.0 by 77AJ Nice room
The room was clean and nicely arranged. Could do work at desk. The bed was comfortable for sleeping.
March 19, 2015
Rated 3.0 out of 5.0 by mcdizzy Mediocre stay in a mediocre hotel
When we got to the hotel, we found that our first room did not have a working A/C. So, we were allowed to switch rooms, and, although the second room did have working A/C, it seemed smaller than the first room.
I wished the room doors had more secure locks on the inside of them, so I wouldn't have had to worry as much about my kids opening the room door.
The jets in the Jacuzzi were very difficult to turn off once they were on.
March 5, 2015
Rated 4.0 out of 5.0 by parkview friendly staff
The snow removal left lots of snow in parking spaces, 3 - 4 feet making the vehicles stick out into the drive and being subjected to getting hit by another vehicle. I just thought it wasn't a very professional job.
March 4, 2015
Rated 1.0 out of 5.0 by R.Kasper Terrible front dest staff!!
The front desk staff was very unfriendly....When asked why our room was not cleaned........the staffs reply was "housekeeping was long gone"! The bathroom sink was clogged for the first two days....supposedly it was fixed after the first day....IT WAS NOT!!! The AC/HEAT did not work!!! The rooms are VERY outdated and worn!!
February 28, 2015
Rated 5.0 out of 5.0 by april2223 night away
I wanted a little get away for the night. I thought the room was a little pricey. But after they showed me the room it was well worth it. The man at the front desk was really helpful. Even walking through the hall we came across the staff. They smiled and said hello. Overall a nice time.
February 17, 2015
Rated 5.0 out of 5.0 by memeb1967 Outstanding!!
Kudos to Erin!! I came in this time without a reservation. Erin knew me by name and immediately apologized for not being able to offer my preferred room.
The room was super clean and comfortable as always and breakfast was great.
I can't say enough good things about Erin and the staff at this location. It is always a pleasure to stay here!!
February 17, 2015
Rated 5.0 out of 5.0 by memeb1967 Excellent service..always a pleasure!
I am in Madison on the weekends and this HIExpress is my preferred place to stay. I'm partial to a particular room and the staff makes every effort to accomodate me. They are friendly, curteous and extremely helpful.
The room is always in tip top shape, the bed super comfy and the complimentary breakfast has enough variety to suit most anyone.
These folks are doing it right every single time!!
February 11, 2015