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Rated 4.3 out of 5 by 67 reviewers.
Rated 5.0 out of 5.0 by Pleasantly surprised My 3 children and I came into town for my niece's wedding. We arrived about 7:30 pm and were instantly impressed by the cleanliness and appearance of the building and grounds. The front desk staff were especially courteous and helpful. We found the room to be very clean and odor free. Our beds were very comfortable and there was virtually no noise during the nighttime hours. The breakfast was very abundant with a large variety consisting of: eggs, biscuits, gravy, sausage, fresh fruit, yogurt, juices, milk, donuts, muffins and probably others that I am leaving out. The parking lot felt very secure and well lit. The kids really enjoyed the pool and when we discovered that there were no pool towels available, the staff quickly supplied more upon our request. We will definitely stay here again when visiting Madison. June 28, 2014
Rated 5.0 out of 5.0 by Great place to stay staff are wonderful and friendly !! just over all a great place and atmosphere to stay . bed comfort was great June 25, 2014
Rated 4.0 out of 5.0 by Best option in the area The hotel is clean and comfortable. However, I think the price is just a little high for the type of accommodation and the area. June 25, 2014
Rated 2.0 out of 5.0 by Poor quality With few hotels available in the area, I picked this one. Our stay was over a weekend. The breakfast was cold and poor choices. We had to ask for several items to be replenished. We stayed two nights and the cleaning service was poor. The mattress needed to be replaced. It was very broken down. The air conditioner did not work well. The rooms needed to be updated. I would not recommend this hotel. Unfortunately, there are not many choices in the area beyond staying at a bed and breakfast. June 24, 2014
Rated 4.0 out of 5.0 by Good customer service Staff were wonderful! Rooms were clean the warm cookies in the evening were a pleasant surprise. June 9, 2014
Rated 5.0 out of 5.0 by Nice hotel Nice hotel and staff. If staying 2 days you may want to be out of the room before 11 AM as your room may not be cleaned or towels replaced after that time. Otherwise everything else was fine. June 4, 2014
Rated 5.0 out of 5.0 Lovely Hotel! Room was clean and quiet. Loved the choice of pillow firmness - I chose the "soft" ones and had a great night's sleep. Front desk personnel were extremely polite and helpful. Breakfast the first morning was extremely noisy and busy, so the staff recommended we use the conference room, which worked out fine. The wireless was a problem for me to connect to and at one point was so slow that I gave up. It *could* have been my computer, although I've never had trouble with it before. Regardless, I was so busy during my stay that this was a minor quibble. I would recommend that the Hotel install an outside, freestanding sign so that customers can find it with ease. The only signage was on the building itself, plus small ones that marked the entrances on the frontage road. We drove past it more than once on the main highway. May 31, 2014
Rated 5.0 out of 5.0 by Quiet surroundings The staff was very helpful. and all employees were very friendly. May 23, 2014
Rated 5.0 out of 5.0 by Small town hospitality My wife and I had heard about the pretty little river town of Madison IN. We decided to spend the weekend and chose to stay at the Holiday Inn Express. As it turns out, this was an excellent decision. The property is very clean albeit an older hotel. But the real pleasure was the hospitality and friendliness of the hotel particular, Susan. We had a lot of questions and they were so accommodating. Every time we entered the lobby, there was a smile, a wave and a greeting. To Susan and staff ...thanks for making our stay more enjoyable! May 1, 2014
Rated 4.0 out of 5.0 by Had a wonderful stay! Everyone was friendly and helpful The front desk help was amazing, especially Lynda. They were quick to respond to requests and always had a smile on their face. Housekeeping was great. They helped keep the room freshened up during our three night stay and were good natured about our messes. Good value for the money. April 7, 2014
Rated 3.0 out of 5.0 by Nothing good; nothing bad Really slightly below average for the Holiday Inn Express. But probably the best option in town. Breakfast did not have fresh fruit other than a banana. Night staff friendly; day staff not engaged. You won't be disappointed, but you won't be impressed either. March 29, 2014
Rated 5.0 out of 5.0 by Great stay as always Well maintained. Had a good stay as always. Good breakfast selection. March 26, 2014
Rated 3.0 out of 5.0 by Better than others in the area Great friendly staff. The hotel is average, it really needs updates. Workout equipment is old and in disrepair. Although this hotel needs updates it is still the better of all hotels in Madison. March 11, 2014
Rated 3.0 out of 5.0 by Ok experience Smoke detector needed to be replaced, shower drain stuck March 2, 2014
Rated 5.0 out of 5.0 by Wonderful Stay! We traveled to my hometown of Madison for the funeral of my father. We had a few rooms and other Family members in some other rooms. The hotel was wonderful and the staff was even better. The staff were very friendly and talked to us every chance they got. Just to name one, Missy was a light of sunshine shining in the morning/day time, as we would hang out with our family in the hotel lobby leading up to the funeral times. The hotel met every request we had (lower floor because of handicapped family members and if we could be by each other). Even 1 day after I departed, the housekeeping department noticed we left a phone charger in the room and they knew my wife was still checked into another room. They notified her of the charger that was left behind and gave it to her. This hotel seriously made our visit to Madison more comforting during our very sad visit. Next time we come back to Madison, we will for sure be staying here again! And hope to see all the wonderful employees again. The hotel itself was super clean and housekeeping did a wonderful job of keeping our rooms clean (Housekeeping were really nice too and would talk to use too). The hotel is also in a great area with a Walmart very close by, which adds a plus too because of the mini fridges in the rooms. February 27, 2014
Rated 3.0 out of 5.0 by So So...not impressed Door handle on second floor had sign saying lift up to open all week, how hard is it to fix this handle vs. have a computer printed sign up informing guests how to open the broken door-fix it rather than advertise?! Also, ice machine on 1st floor broken all week-why so hard to get it fixed? Also, when trying to get a pop out of machine half of pops were "out"? Service quality going down, going to second guess staying here. February 9, 2014
Rated 4.0 out of 5.0 by Breakfast I think they could have been a little more prepared for the amount of people staying there with high school athletes. The orange juice was a orange water. Ran out of muffins and beagles and didn't restock. The bananas were over ripe. Ran out of gravy. January 1, 2014
Rated 5.0 out of 5.0 by INCREDIBLE! You will NOT find a more friendly, funny, and incredible staff than you will at this Holiday Inn! They went out of their way on Christmas day for us and our boys at breakfast and I'm certain they would do absolutely anything to make anyone's stay just as pleasant. We have stayed in this particular Holiday Inn a couple of times and always have a memorable experience! By far the best Holiday Inn we have stayed at and we will continue staying here when we visit family! December 29, 2013
Rated 5.0 out of 5.0 by Thevenow, Craig and Sommer funerals. I have had the misfortune if losing 3 of my close family in the past 5 month. but the good news is that your Holiday Inn in Madison was great to me and my other family members that staved there . Thank the staff for me. They took time to helps us out with our needs and advice. December 22, 2013
Rated 5.0 out of 5.0 by Highly recommend A very clean and well-kept hotel. The staff was helpful and friendly. We enjoyed our two nights there and found it a quite and peaceful time. December 3, 2013
Rated 5.0 out of 5.0 by Just like being at home As always staff accomodating, polite and insistant on making my stay as comfortable as possible. November 25, 2013
Rated 5.0 out of 5.0 by Clifty Creek Madison, IN Holiday Inn Express Excellent hotel to stay at when you visit Madison, IN. The rooms are clean and well lite. The beds are comfortable and the front desk staff are excellent....especially the breakfast staff that prepares that meal. They are all very friendly and helpful to your every needs. Good job Holiday Inn Express! November 23, 2013
Rated 3.0 out of 5.0 by Not the Quality I Am Used to at a HIE Only one person at the front desk was friendly and courteous.We received nothing for being HIE Rewards Members. The business chair at the desk was nasty; it looked as though someone sat there nude, leaving unmentionable stains. Also, one of the sheets was soiled right at my head. We told the housekeeper that we did not want our room cleaned but we would like clean towels. She said she'd take them to our room right then. When we returned, the only towels were the used ones we'd left in the middle of the bathroom floor. November 12, 2013
Rated 5.0 out of 5.0 by Great stay We had a nice relaxing girls weekend while traveling the wine trail. This hotel was clean, comfortable, and had a great staff. Would definitely stay again. November 5, 2013
Rated 4.0 out of 5.0 by Holiday Inn express During our recent motorcycle trip we needed a place to pull into for the night, at the last minute. This place fit the bill above and beyond my expectations. The room was clean, comfortable and very pretty. The first room I was offered was not to my liking so the front desk staff accommodated by upgrading us to a suite with a jacuzzi tub, at no extra fee, which I used and enjoyed very much! The bed was comfortable, the kitchen area was clean and adequate. I am a member of Priority rewards/IHG but did not have my card with me. That was not a problem for the staff, they found my information and I was credited for that outstanding stay. Just FYI, I could not hear a lot of outside, or next door noise either so that was a plus and the area had lots of places to eat as well. I enjoyed my visit so much that I wished my stay had been for more than one night but it was time to move on to the next town. November 5, 2013
Rated 5.0 out of 5.0 by Madison stay Staff is pleasant. Location is good for the Nascar track located in nearby as its outside the zone normally considered by participants. October 26, 2013
Rated 5.0 out of 5.0 by Nice property, beautiful city, and the Staff makes all my trips to Madison a pleasure! I 've been visiting this area for years and still pick this property because they are always friendly, helpful, and courteous!! October 24, 2013
Rated 3.0 out of 5.0 by What about snacks and drinks? I am now coming from N KY to Madison once a month so I am trying to find a dependable and affordable place for the night. This is my second stay at Holiday Inn Express. The "business center" is pitiful. It is a closet opening at the end of a center wall. This stay was from Saturday to Sunday and the Inn was busy. I stayed on the 3rd floor. There is no vending/ice on the 3rd floor. I went to the 2nd floor for ice and vending. However there the vending machines for snacks and drinks were completely empty. I went to the 1st floor for vending. The vending machines for snacks and drinks were completely empty. What is up with that? Your Inn is not within walking distance to a convenience store. Maybe I caught your front office staff at a busy time...but I was never greeted with a warm welcome. It has always been mechanical/ strictly business. I didn't realize they offer information/directions/advice about the Madison area. I have never been asked. October 24, 2013
Rated 4.0 out of 5.0 by Nice Stay Stayed at this property for a college reunion. Nice hotel and friendly staff. Breakfast area was devoid of food in the morning and staff was slow to refill items, if they were refilled at all. Ended up going out to breakfast instead as a result. In fairness to the hotel staff, the hotel was completely booked and the breakfast area was full off people. Probably not the everyday norm for them. October 23, 2013
Rated 5.0 out of 5.0 by Was not disappointed Update décor through out the hotel. Every time I picked up a towel I thought of how much softer they were than mine at home. The Con was the breakfast room cannot accommodate the number of guests they have staying there. It was crowded and the two of us ate in a near by conference room. In summary, this Holiday Inn is very good. The staff is great. The rooms are clean and quiet. Parking is adequate and is located in a safe area. Yes, I would recommend it to others and I would stay here again. October 22, 2013
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