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Rated 4.3 out of 5 by 61 reviewers.
Rated 5.0 out of 5.0 by Great service and friendly staff My husband and I came to experience Madison for our 15 year anniversary. The great front desk staff gave us an upgraded room to celebrate :) they also recommended some great restaurants in the area. Room was comfy, clean and quiet. Thanks for a great stay! We will be back! September 9, 2013
Rated 4.0 out of 5.0 by Nice place to stay We we there Labor Day weekend 2013 and had a very enjoyable stay. The breakfast eggs were better Sunday than Saturday but the cinnamon rolls were delicious both days. In particular, the staff working in the breakfast area went above and beyond to make our meal enjoyable. On the negative side, a bunch of bikers parked their motorcycles (maybe a dozen) under the front portico because of the rainstorm. Thus no one else could drive under the portico the let passengers off, unload luggage, etc. September 4, 2013
Rated 5.0 out of 5.0 by Great staff and bed was comfortable Just wanted to let you know that we have stayed at many Holiday Inn Express Hotels throughout the U.S. This is one of the best. Room was very clean. Bed was comfortable and your staff was awesome. Would recommend your hotel to anyone. Actually, I would rate yours the best! Thanks for the nice clean and comfortable stay. September 4, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable The hotel was very nice overall. I was close to eating establishments and shopping. The staff was very helpful and friendly. It was very clean inside of the rooms. The only fault I found was that I watched a coffee cup in the common sitting area overlooking the pool every day for the three days I was there. It never moved. It was a very relaxing area to sit but was overlooked by the cleaning staff. However, the cleanliness of my room every day made that a very minimal oversight. September 3, 2013
Rated 4.0 out of 5.0 by Room musty at first but overall a good stay I had a non smoking room but when I first walked in it smelled musty, like someone had smoked in there before. It wasn't too bad and after being in the room for a couple minutes I couldn't smell it anymore. The bed and furniture didn't smell so it must have been in the carpet. The bed and pillows were really comfortable and the bathroom was very nice, like it had recently been remodeled/updated. Everything was clean and the staff was very friendly. September 3, 2013
Rated 5.0 out of 5.0 by bed was very comfortable, front desk was excellent, very helpful We had a family reunion and families coming in from every corner of the US. All of us were treated wonderfully as we asked for direction downtown, places to eat, one person was sick and stayed behind. We were going and coming. Staff was so patient, giving directions and being helpful. I would highly recommend them for to others. September 2, 2013
Rated 1.0 out of 5.0 by Nasty Bathroom I have stayed in this hotel many times for business. During my last stay, the bathroom had dried urine around the toilet which was disgusting. The bathroom floor obviously had not been cleaned for some time. The elevator was filthy and it looked like it hadn't been vacuumed for a week. Upon checking out I expressed my displeasure and was given two vouchers to add 1000 points to my membership. Gave them back and told them to just clean the rooms. August 31, 2013
Rated 5.0 out of 5.0 by Large beautiful suite with great accommodations Staff upgraded us to a gorgeous suite from a king standard room. This was very appreciated! We will stay here again! Thanks Madison staff! August 28, 2013
Rated 4.0 out of 5.0 by Friendly Staff Not many hotel options in The Madison area. I find this Holiday Inn Express to be smoothly run, the staff is very friendly and helpful and the rooms are comfortable and clean August 19, 2013
Rated 5.0 out of 5.0 by Now a great place to stay. We last visited this property 3 years ago. It was hard to believe that it was the same place when we checked in. They have done a wonderful upgrade, and the work continues. The facility is updated, the furnishings new and the staff is totally on top of the situation. Great value. Great place. August 14, 2013
Rated 5.0 out of 5.0 by Great staff, comfortable and quiet Good room on third floor, quiet and comfortable. Only one issue upon arrival was the room had a smokey/musty smell - being a non smoker you can tell right off even though the establishment is a non smoking facility. We went out and bought a can of "free breeze" to cover the odor. August 2, 2013
Rated 2.0 out of 5.0 by Mr Room was clean. No refrigerator or microwave in room. Value is poor when compared to comperable in area-- room cost too high. August 1, 2013
Rated 5.0 out of 5.0 by Business meeting This hotel is always clean, fresh, and quiet. Is has a good atmosphere. The hotel staff are always friendly and inviting. May 29, 2013
Rated 3.0 out of 5.0 by Average, nothing special We stay at HIE often when traveling and are almost always very pleased with the motels and our stay. The Madison location rates at the bottom of the locations where we've stayed. While the staff were great, the motel is obviously in need of an overhaul. It just had a worn, well-used look to it and nothing outstanding to recommend it. I would say that, of the choices in Madison, the HIE is probably the best - others had reports of bed bugs. But we just expected a nicer, cleaner place. Of all things, there was the last guests' lip balm on the floor in our room when we arrived! And what is it with the "business center" being an antiquated PC located in the corner of the lobby? May 28, 2013
Rated 4.0 out of 5.0 by Good Bed Solf and relaxing........................................... April 29, 2013
Rated 4.0 out of 5.0 by Great Stay I wasn't welcomed as a Priority Member, but thats probably because they were training the new girl at the front desk. Was told about the pool and workout room, which I didn't think of and glad they mention it so I can get my workout in for the day; treadmill by the glass wall could use a tune-up. Room was excellent, nice, quiet, and great TV selection, but the TV remote was kind of flakey either bad remote or need new batteries. WiFi was good. Express breakfast was great too! Another GREAT stay at the Holiday Inn Express for me! April 17, 2013
Rated 1.0 out of 5.0 by Great people The bath towels are no longer white, but grey and rough. The sheets feel like they are made of canvas. The room had an infestation of ants, ants on every surface, in the bath and in the sink. I hear from other patrons that the ants have been a problem for more than a month, and that tend to be in one wing. Although the hotel has told us that they have had the exterminator out to deal with the ants, they still have ants. The upholstry of the chair and couch were such that I would not sit on them for fear of soiling my trousers. April 11, 2013
Rated 4.0 out of 5.0 by Priority club this was the first Holiday Inn that did not receive me as a priority club member March 26, 2013
Rated 5.0 out of 5.0 by Excellent place to stay The rooms were very clean, The beds very comfortable and I have back problems. The staff was friendly and helpful. the breakfast was wonderful especially the cinnamon rolls! I would rate them a 10 and recommend to anyone and I will stay there again. I have stayed in some of the finest hotels around the country and would rate this one at the top of the lists. Suprised to find such a nice hotel in such a small town. :) :) :) March 14, 2013
Rated 5.0 out of 5.0 by Great place to stay Nice hotel and friendly staff. Pool was out of order but no big deal. Located near my office and close to where I go to church . Inside is very nice and close to food. Ford dealer right behind the hotel. January 22, 2013
Rated 5.0 out of 5.0 by would stay again Very Nice hotel, very clean and modern updates. Great stay for the holiday. January 2, 2013
Rated 5.0 out of 5.0 by Great hotel Very nice stay at this hotel. Great hot breakfast Comfy beds, friendly staff. November 25, 2012
Rated 5.0 out of 5.0 by Best hotel in Madison Have stayed at Holiday Inn Express-Madison three times now, and have been very impressed with this property. Staff is very friendly and helpful; plus very knowledgeable about the area. I like that there are suites available, and that many rooms also have a mini-fridge and microwave. The hotel is conveniently located in Madison... close to Hilltop Businesses, but the Historic Downtown is just a couple miles away. Love the Holiday Inn Express-Madison! November 12, 2012
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