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Rated 4.4 out of 5 by 73 reviewers.
Rated 4.0 out of 5.0 by Holiday Inn express During our recent motorcycle trip we needed a place to pull into for the night, at the last minute. This place fit the bill above and beyond my expectations. The room was clean, comfortable and very pretty. The first room I was offered was not to my liking so the front desk staff accommodated by upgrading us to a suite with a jacuzzi tub, at no extra fee, which I used and enjoyed very much! The bed was comfortable, the kitchen area was clean and adequate. I am a member of Priority rewards/IHG but did not have my card with me. That was not a problem for the staff, they found my information and I was credited for that outstanding stay. Just FYI, I could not hear a lot of outside, or next door noise either so that was a plus and the area had lots of places to eat as well. I enjoyed my visit so much that I wished my stay had been for more than one night but it was time to move on to the next town. November 5, 2013
Rated 5.0 out of 5.0 by Madison stay Staff is pleasant. Location is good for the Nascar track located in nearby as its outside the zone normally considered by participants. October 26, 2013
Rated 5.0 out of 5.0 by Nice property, beautiful city, and the Staff makes all my trips to Madison a pleasure! I 've been visiting this area for years and still pick this property because they are always friendly, helpful, and courteous!! October 24, 2013
Rated 3.0 out of 5.0 by What about snacks and drinks? I am now coming from N KY to Madison once a month so I am trying to find a dependable and affordable place for the night. This is my second stay at Holiday Inn Express. The "business center" is pitiful. It is a closet opening at the end of a center wall. This stay was from Saturday to Sunday and the Inn was busy. I stayed on the 3rd floor. There is no vending/ice on the 3rd floor. I went to the 2nd floor for ice and vending. However there the vending machines for snacks and drinks were completely empty. I went to the 1st floor for vending. The vending machines for snacks and drinks were completely empty. What is up with that? Your Inn is not within walking distance to a convenience store. Maybe I caught your front office staff at a busy time...but I was never greeted with a warm welcome. It has always been mechanical/ strictly business. I didn't realize they offer information/directions/advice about the Madison area. I have never been asked. October 24, 2013
Rated 4.0 out of 5.0 by Nice Stay Stayed at this property for a college reunion. Nice hotel and friendly staff. Breakfast area was devoid of food in the morning and staff was slow to refill items, if they were refilled at all. Ended up going out to breakfast instead as a result. In fairness to the hotel staff, the hotel was completely booked and the breakfast area was full off people. Probably not the everyday norm for them. October 23, 2013
Rated 5.0 out of 5.0 by Was not disappointed Update décor through out the hotel. Every time I picked up a towel I thought of how much softer they were than mine at home. The Con was the breakfast room cannot accommodate the number of guests they have staying there. It was crowded and the two of us ate in a near by conference room. In summary, this Holiday Inn is very good. The staff is great. The rooms are clean and quiet. Parking is adequate and is located in a safe area. Yes, I would recommend it to others and I would stay here again. October 22, 2013
Rated 5.0 out of 5.0 by Relaxing! Room was neat and tidy. Staff was friendly. Up scale hotel for the price. (Lobby) The room was not crowded with to much amenities. Less is more! You could walk around in the room. I've stayed in hotels' where I felt cramped. Not the case here. Only situation we had was in the middle of night the telephone would ring for a 1/2 second and then hang up, every night. If I ever stay in Madison again. I will stay at the Holiday Inn Express! Very pleased!!!! September 27, 2013
Rated 5.0 out of 5.0 by Service was exceptional I enjoyed my stay and will come again in December on my next business trip September 27, 2013
Rated 5.0 out of 5.0 by Best place to stay in the area The best hotel in the area. This facility is consistently excellent!!! September 22, 2013
Rated 4.0 out of 5.0 by Comfortable room..friendly staff Great room, tv channel range superb. Can't say enough wonderful things regarding the staff. The only concern I had w/ my stay was the breakfast selection. I will return to this property in a few weeks....Please, please, please have scrambled eggs w/ bacon at least one morning. September 21, 2013
Rated 5.0 out of 5.0 by Very nice HIEX, poor geography. Nice hotel, very nice staff. Location leaves a bit to be desired. While you can walk to nearby places, you take your life in your hands. There are no sidewalks. Not the biggest deal but if you have children, that may be important to you. That said, the breakfast bar was very well done, plenty of towels in the pool area. The staff were all good friendly Hoosiers. I would stay here again. September 19, 2013
Rated 5.0 out of 5.0 by Great place to stay Another great Holiday Inn Hotel. As always staff was very kind and willing to make our stay a positive one. I travel constantly and refuse to stay in any other hotel chain other than IHG. September 18, 2013
Rated 5.0 out of 5.0 by Great service and friendly staff My husband and I came to experience Madison for our 15 year anniversary. The great front desk staff gave us an upgraded room to celebrate :) they also recommended some great restaurants in the area. Room was comfy, clean and quiet. Thanks for a great stay! We will be back! September 9, 2013
Rated 4.0 out of 5.0 by Nice place to stay We we there Labor Day weekend 2013 and had a very enjoyable stay. The breakfast eggs were better Sunday than Saturday but the cinnamon rolls were delicious both days. In particular, the staff working in the breakfast area went above and beyond to make our meal enjoyable. On the negative side, a bunch of bikers parked their motorcycles (maybe a dozen) under the front portico because of the rainstorm. Thus no one else could drive under the portico the let passengers off, unload luggage, etc. September 4, 2013
Rated 5.0 out of 5.0 by Great staff and bed was comfortable Just wanted to let you know that we have stayed at many Holiday Inn Express Hotels throughout the U.S. This is one of the best. Room was very clean. Bed was comfortable and your staff was awesome. Would recommend your hotel to anyone. Actually, I would rate yours the best! Thanks for the nice clean and comfortable stay. September 4, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable The hotel was very nice overall. I was close to eating establishments and shopping. The staff was very helpful and friendly. It was very clean inside of the rooms. The only fault I found was that I watched a coffee cup in the common sitting area overlooking the pool every day for the three days I was there. It never moved. It was a very relaxing area to sit but was overlooked by the cleaning staff. However, the cleanliness of my room every day made that a very minimal oversight. September 3, 2013
Rated 4.0 out of 5.0 by Room musty at first but overall a good stay I had a non smoking room but when I first walked in it smelled musty, like someone had smoked in there before. It wasn't too bad and after being in the room for a couple minutes I couldn't smell it anymore. The bed and furniture didn't smell so it must have been in the carpet. The bed and pillows were really comfortable and the bathroom was very nice, like it had recently been remodeled/updated. Everything was clean and the staff was very friendly. September 3, 2013
Rated 5.0 out of 5.0 by bed was very comfortable, front desk was excellent, very helpful We had a family reunion and families coming in from every corner of the US. All of us were treated wonderfully as we asked for direction downtown, places to eat, one person was sick and stayed behind. We were going and coming. Staff was so patient, giving directions and being helpful. I would highly recommend them for to others. September 2, 2013
Rated 1.0 out of 5.0 by Nasty Bathroom I have stayed in this hotel many times for business. During my last stay, the bathroom had dried urine around the toilet which was disgusting. The bathroom floor obviously had not been cleaned for some time. The elevator was filthy and it looked like it hadn't been vacuumed for a week. Upon checking out I expressed my displeasure and was given two vouchers to add 1000 points to my membership. Gave them back and told them to just clean the rooms. August 31, 2013
Rated 5.0 out of 5.0 by Large beautiful suite with great accommodations Staff upgraded us to a gorgeous suite from a king standard room. This was very appreciated! We will stay here again! Thanks Madison staff! August 28, 2013
Rated 4.0 out of 5.0 by Friendly Staff Not many hotel options in The Madison area. I find this Holiday Inn Express to be smoothly run, the staff is very friendly and helpful and the rooms are comfortable and clean August 19, 2013
Rated 5.0 out of 5.0 by Now a great place to stay. We last visited this property 3 years ago. It was hard to believe that it was the same place when we checked in. They have done a wonderful upgrade, and the work continues. The facility is updated, the furnishings new and the staff is totally on top of the situation. Great value. Great place. August 14, 2013
Rated 5.0 out of 5.0 by Great staff, comfortable and quiet Good room on third floor, quiet and comfortable. Only one issue upon arrival was the room had a smokey/musty smell - being a non smoker you can tell right off even though the establishment is a non smoking facility. We went out and bought a can of "free breeze" to cover the odor. August 2, 2013
Rated 2.0 out of 5.0 by Mr Room was clean. No refrigerator or microwave in room. Value is poor when compared to comperable in area-- room cost too high. August 1, 2013
Rated 5.0 out of 5.0 by Business meeting This hotel is always clean, fresh, and quiet. Is has a good atmosphere. The hotel staff are always friendly and inviting. May 29, 2013
Rated 3.0 out of 5.0 by Average, nothing special We stay at HIE often when traveling and are almost always very pleased with the motels and our stay. The Madison location rates at the bottom of the locations where we've stayed. While the staff were great, the motel is obviously in need of an overhaul. It just had a worn, well-used look to it and nothing outstanding to recommend it. I would say that, of the choices in Madison, the HIE is probably the best - others had reports of bed bugs. But we just expected a nicer, cleaner place. Of all things, there was the last guests' lip balm on the floor in our room when we arrived! And what is it with the "business center" being an antiquated PC located in the corner of the lobby? May 28, 2013
Rated 4.0 out of 5.0 by Good Bed Solf and relaxing........................................... April 29, 2013
Rated 4.0 out of 5.0 by Great Stay I wasn't welcomed as a Priority Member, but thats probably because they were training the new girl at the front desk. Was told about the pool and workout room, which I didn't think of and glad they mention it so I can get my workout in for the day; treadmill by the glass wall could use a tune-up. Room was excellent, nice, quiet, and great TV selection, but the TV remote was kind of flakey either bad remote or need new batteries. WiFi was good. Express breakfast was great too! Another GREAT stay at the Holiday Inn Express for me! April 17, 2013
Rated 1.0 out of 5.0 by Great people The bath towels are no longer white, but grey and rough. The sheets feel like they are made of canvas. The room had an infestation of ants, ants on every surface, in the bath and in the sink. I hear from other patrons that the ants have been a problem for more than a month, and that tend to be in one wing. Although the hotel has told us that they have had the exterminator out to deal with the ants, they still have ants. The upholstry of the chair and couch were such that I would not sit on them for fear of soiling my trousers. April 11, 2013
Rated 4.0 out of 5.0 by Priority club this was the first Holiday Inn that did not receive me as a priority club member March 26, 2013
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