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Rated 4.3 out of 5 by 116 reviewers.
Rated 4.0 out of 5.0 by ribberfest wekend We stayed during the Ribberfest weekend. The front desk employees were very friendly and accomadating. Rooms were clean. I did not like the price increase because of the festival. Get rid of one of the sauages and add bacon or potatos at breakfast. Will look for a better priced accomadtion next time. If that can not be found I would probably stay here again. August 20, 2014
Rated 2.0 out of 5.0 by Way More than Disappointing! We stayed at the Madison Holiday Inn Express when attending the Ribberfest Blues festival. The rate was double what we normally would have paid. Every time we entered or exited the hotel, staff members were smoking on a bench immediately outside the front entrance. The rooms were tired and dingy - the hallways were dark - internet very slow - air conditioning from a unit underneath the window (not central) and very noisy. Curtain wouldn't close all the way, so light streamed in all night. Bathtub stained beyond belief - totally yellow on the bottom. I am a meeting planner and am used to at least "adequate" accommodations and this was substandard, to say the least. The only good thing about the stay was our breakfast - lots of hot choices (not just continental) and tasty. August 20, 2014
Rated 5.0 out of 5.0 by Consistent Hotel The Madison Holiday Inn Express continues to be consistent for comfort. While not a "high end" hotel, we know we can count on it for being comfortable, clean and friendly. August 20, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service, Comfortable Beds, Super Clean I can not say enough good things about this hotel. The first thing I noticed when I walked through the door was the fact that it was not only super clean, it also smelled fresh & clean. Not an air freshener or bleach kind of clean but a fresh, pleasant clean. The front desk clerks were extremely friendly & helpful (both on checking in & out). The beds were fantastic! One of the most comfortable hotel beds that I have ever slept in-heavenly! The breakfast had a good variety and was constantly replenished. Every area of the hotel-lobby, pool, room, elevator, breakfast area, etc was extremely clean. Thanks for a great stay! Will definitely recommend this hotel and will stay again when in the area. August 20, 2014
Rated 5.0 out of 5.0 by Part of their Family The title tells the story If you want to be treated like the family. Holiday Inn Express is the place August 19, 2014
Rated 5.0 out of 5.0 by Front Desk Staff The lady who checked me in at the front desk, I wish I would have got her name, was great. I called down to the front desk to ask if they had and shaving cream and she said yes, that they did. I told her I would be right down but before I could even get out the door of my room, probably less than two minutes, there was a knock at the door and there she was with the shave cream. VERY NICE! I also didn't even have to ask if my friend and I could park our motorcycles under the canopy in front. She just told us we could without having to ask. That doesn't happen very often (if at all!). She also recommended a restaurant close the the motel, Harry's Stone Grill, where we we had a really good meal. THANK YOU FRONT DESK LADY, Sorry I didn't get your name. Gregg K. August 16, 2014
Rated 5.0 out of 5.0 by great location worked out well for my visit to Madison. Everyone was very nice and the facilities were great. August 14, 2014
Rated 5.0 out of 5.0 by clean and comfortable staff was very polite and very helpful. room was comfortable and well organized for my use August 8, 2014
Rated 5.0 out of 5.0 by Very pleased and wonderful service Great staff. Friendly. Wonderful stay, comfortable, clean. Good old southeran hospitality. Breakfast was awsume. August 5, 2014
Rated 3.0 out of 5.0 by Comfortable bed If a person is just needing a place to stay and you don't mind skipping breakfast (unless you are down there at the very opening hour of serving) I would recommend skipping the meal on weekends. Few places to sit and with one person managing the food, well, she can't keep up. I did report loud, filthy talking young men on our floor and the person on duty at 1:30-2:00 am did come up and try to attend to the problem. We were there 2 nights and the room was not resupplied with amenities, so we had to go downstairs for coffee and tea because there wasn't enough cups or glasses for drinking. We have stayed here a couple of times before, so I am hoping things improve before we stay there again. July 29, 2014
Rated 5.0 out of 5.0 by Nice Stay Nice place for an overnight stay, breakfast selection is great July 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and recently updated. Great room, indoor pool and basic services. Breakfast was fair - didn't care for the seasoned eggs. July 26, 2014
Rated 5.0 out of 5.0 by Helpful Staff The staff was very helpful in answering questions about sights to see, providing milk for my grandchild and just being friendly. I liked all the people who made staying at the Holiday Inn Express so enjoyable. July 24, 2014
Rated 4.0 out of 5.0 by family get together Our usual hotel was full, so we stayed at the Madison Holiday Inn Express. The breakfast was good. The hotel staff very friendly. It is close to Wal-Mart and Kroger. We could easily pick up those things we forgot. It is located on "top of the hill." One must drive down the the hill to be in historic Madison or to see the river. July 23, 2014
Rated 5.0 out of 5.0 by Mavrick3388 I was looking for a hotel in Louisville area and everythig eas booked. This property was with in an hour and there were very accomidating. I arrived very late and was offered a reduced rate since I was only there for less than 8 hours. The staff was great and the room was very comfortable. I will stay again if I'm in the area. July 22, 2014
Rated 2.0 out of 5.0 by Room Damp Room was damp and musty. Wireless internet was weak signal Bath Towel had brown spots on towel. July 21, 2014
Rated 5.0 out of 5.0 by Soft Pillows! Wow! Clean rooms, friendly staff, magnificent breakfast! And the best part... the soft pillows on a very comfortable bed. July 12, 2014
Rated 5.0 out of 5.0 by Always Great Service I stay at this Holiday Inn about once per month. The staff is always friendly and helpful. I have noticed, however, that three times I've had a jacuzzi in my room (different rooms each time), and none of the worked. They should either be repaired or signs stating they do not work. June 30, 2014
Rated 5.0 out of 5.0 by Good place to stay. Excellent staff and they meet your every need very quickly. Keep up the great work! June 29, 2014
Rated 5.0 out of 5.0 by Pleasantly surprised My 3 children and I came into town for my niece's wedding. We arrived about 7:30 pm and were instantly impressed by the cleanliness and appearance of the building and grounds. The front desk staff were especially courteous and helpful. We found the room to be very clean and odor free. Our beds were very comfortable and there was virtually no noise during the nighttime hours. The breakfast was very abundant with a large variety consisting of: eggs, biscuits, gravy, sausage, fresh fruit, yogurt, juices, milk, donuts, muffins and probably others that I am leaving out. The parking lot felt very secure and well lit. The kids really enjoyed the pool and when we discovered that there were no pool towels available, the staff quickly supplied more upon our request. We will definitely stay here again when visiting Madison. June 28, 2014
Rated 5.0 out of 5.0 by Great place to stay staff are wonderful and friendly !! just over all a great place and atmosphere to stay . bed comfort was great June 25, 2014
Rated 4.0 out of 5.0 by Best option in the area The hotel is clean and comfortable. However, I think the price is just a little high for the type of accommodation and the area. June 25, 2014
Rated 2.0 out of 5.0 by Poor quality With few hotels available in the area, I picked this one. Our stay was over a weekend. The breakfast was cold and poor choices. We had to ask for several items to be replenished. We stayed two nights and the cleaning service was poor. The mattress needed to be replaced. It was very broken down. The air conditioner did not work well. The rooms needed to be updated. I would not recommend this hotel. Unfortunately, there are not many choices in the area beyond staying at a bed and breakfast. June 24, 2014
Rated 4.0 out of 5.0 by Good customer service Staff were wonderful! Rooms were clean the warm cookies in the evening were a pleasant surprise. June 9, 2014
Rated 5.0 out of 5.0 by Nice hotel Nice hotel and staff. If staying 2 days you may want to be out of the room before 11 AM as your room may not be cleaned or towels replaced after that time. Otherwise everything else was fine. June 4, 2014
Rated 5.0 out of 5.0 Lovely Hotel! Room was clean and quiet. Loved the choice of pillow firmness - I chose the "soft" ones and had a great night's sleep. Front desk personnel were extremely polite and helpful. Breakfast the first morning was extremely noisy and busy, so the staff recommended we use the conference room, which worked out fine. The wireless was a problem for me to connect to and at one point was so slow that I gave up. It *could* have been my computer, although I've never had trouble with it before. Regardless, I was so busy during my stay that this was a minor quibble. I would recommend that the Hotel install an outside, freestanding sign so that customers can find it with ease. The only signage was on the building itself, plus small ones that marked the entrances on the frontage road. We drove past it more than once on the main highway. May 31, 2014
Rated 5.0 out of 5.0 by Quiet surroundings The staff was very helpful. and all employees were very friendly. May 23, 2014
Rated 5.0 out of 5.0 by Small town hospitality My wife and I had heard about the pretty little river town of Madison IN. We decided to spend the weekend and chose to stay at the Holiday Inn Express. As it turns out, this was an excellent decision. The property is very clean albeit an older hotel. But the real pleasure was the hospitality and friendliness of the hotel staff...in particular, Susan. We had a lot of questions and they were so accommodating. Every time we entered the lobby, there was a smile, a wave and a greeting. To Susan and staff ...thanks for making our stay more enjoyable! May 1, 2014
Rated 4.0 out of 5.0 by Had a wonderful stay! Everyone was friendly and helpful The front desk help was amazing, especially Lynda. They were quick to respond to requests and always had a smile on their face. Housekeeping was great. They helped keep the room freshened up during our three night stay and were good natured about our messes. Good value for the money. April 7, 2014
Rated 3.0 out of 5.0 by Nothing good; nothing bad Really slightly below average for the Holiday Inn Express. But probably the best option in town. Breakfast did not have fresh fruit other than a banana. Night staff friendly; day staff not engaged. You won't be disappointed, but you won't be impressed either. March 29, 2014
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