Rated 4.3 out of 5 by 148
Rated 4.0 out of 5.0 by kymama Excellent customer service
Front desk employees were exceptional! They were polite, friendly and very helpful. New beds are needed at this hotel, as they are losing their support. Despite a variety of pillows, they seemed old and lumpy.
May 19, 2015
Rated 5.0 out of 5.0 by IndyFan2312 Very friendly staff.
We stayed in our hometown because our air conditioning went out at our home. The front desk staff made sure we had a cool room. It was a nice escape from the 90 degree temperature at our home. Will recommend to family and friends when they have guests in town.
May 14, 2015
Rated 5.0 out of 5.0 by GAjosie Madison 5/9
Very nice place to stay in Madison! Close to eating establishments and shopping.
May 14, 2015
Rated 5.0 out of 5.0 by Medloggy Stay at the Holiday Inn Express, Madison, IN
The staff were friendly and helpful. The room was large. Our room was at the end of the hall opposite of the ice and vending machines. Work was being done in a storage room next to our room. Several boxes and other items were sitting in the hall around the door to the room making difficult to get into the room. The tub was large but was cracked in several places
May 13, 2015
Rated 5.0 out of 5.0 by sassy7 Derby Weekend
The staff were polite and very helpful. The room was very clean and comfortable. The breakfasts were appetizing and dining area was very clean. Thoroughly enjoyed our experience
May 13, 2015
Rated 4.0 out of 5.0 by Dano30 Exceptional Stay but a few areas for improvement
As stated previously, the staff and room itself exceeded my expectations and was both friendly and accomodating. However, I want to share with you a potential area of improvement for you to consider regarding the poor quality of the food provided at breakfast. For example, every morning all of the breads, pastries, etc. were very stale and uneditble, forcing me to go purchase FRESH bread at the local stores. In additon, the quality of both the eggs, sausage, bacon were very blam and not eatible to me.
Although the kitchen staff were very friendly and accomodating, even trying to go into the back kitchen to get me "fresh' bread, the quality of food served were below my expectation.
However, outside of the poor quality of breakfast food, our 10 days stay was very nice and memorable and we will stay there again next time we are in the area.
May 7, 2015
Rated 5.0 out of 5.0 by Indiana2 Great Hotel
Very clean and comfortable hotel, and very nice friendly staff.
May 6, 2015
Rated 4.0 out of 5.0 by EnjoyTraveling Hotel was close to shopping and restaurants
Madison Indiana is a great local for antique shopping and hiking at Clifty Falls State park. My wife and I enjoyed the many shops as well as the scenery. We plan on coming back for the Christmas Season and festival walk. The Holiday Inn Express is a very convienent location and has access to all places of interest.
April 30, 2015