Rated 4.1 out of 5 by 94
Rated 3.0 out of 5.0 by jparchem33 Pre-Remodel
I recently stayed on the 4th floor where the remodel/uplift was going to start. I do not know if it was because of the construction, but there was a strange smell in the hallway. Not so much in the room, but it was enough to lower my experienced.
It would have been nice to know that they were going to start ripping the rooms a part in the morning as I was trying to sleep before I was going to head to the airport. Needless to say I did not get my full 8 hours.
Only thing I hope they change with the update are the beds. I travel all week and these were the hardest beds I have ever slept on in a hotel.
The staff was great and made up for this 4th floor room.
November 25, 2013
Rated 4.0 out of 5.0 by Shoo Excellent stay
We had a great stay at HI-Express. Stayed in town for the Badger game - the front desk called for a taxi upon request. Offered an excellent map and gave directions. Cookies at the desk!
The breakfasts were good and replenished through the end of the appointed time. Staff friendly.
The bed was a little hard but our room was very comfortable.
November 20, 2013
Rated 5.0 out of 5.0 by MountProspect Great staff at Madison hotel
The staff at your hotel were very helpful. In particular, when we checked in late in the evening, Vincent was the front desk clerk. He was very generous with his time and answered our many questions about the Madison area. He was very knowledgeable and gave us great advice on everything from parking lots to restaurant suggestions. Thanks Vincent!!
November 18, 2013
Rated 3.0 out of 5.0 by joe31 must do better
This property is just getting too run down and is in need of a clean up and remodel. For as busy as this location is, I can't believe they have the business they do except for the location. Our room had a dehumidifier sitting out and running due to humidity. The window frame was stripped down to bare metal and the wall paper was loose and sagging. The exercise room is extremely small in size and equipment offerings. On the upside, the staff is great, breakfast in good, and your location is great. As a platinum member I have to think twice about staying at this facility again anytime in the near future.
November 17, 2013
Rated 5.0 out of 5.0 by Natalie26 Great staff.
Big thanks to the wonderful guy at the front desk who helped me get ready for the Madison Marathon!
November 16, 2013
Rated 5.0 out of 5.0 by Marky14 Accommodating staff
I stayed at this hotel during marathon weekend, and could not have picked a better place. Quiet at night. Only 2 miles from start and finish line at Capitol square. Tammy was very flexible with a late check out following the race, and made sure they had pre-race food ready for us at 6 am. All of that helped me qualify for boston marathon, so I will be back!
November 14, 2013
Rated 5.0 out of 5.0 by GEL42 Love the in-suite Jacuzzi
I always try to stay at Holiday Inn Express whenever I travel. The in-suite Jacuzzi's are a big draw for me. However, the overall service and value of these properties is great!!
November 11, 2013
Rated 5.0 out of 5.0 by BAPAUL44 Pleasant stopever
We were on our way up to Mayo Clinic, not really a fun experience. Your people made us feel welcome and at home from the minute we walked in the front door. "Vincent" was the quintessential host. He made us some fresh decaf coffee to enjoy with our fresh-baked chocolate chip cookies. He chatted with us and sent us to an excellent restaurant nearby. He was more like our family than your deskman. Congratulations on having such a strong asset on your staff. The other folks were equally friendly and courteous. You have a great hotel in Madison. We'll be back.
November 8, 2013