Rated 4.2 out of 5 by 96
Rated 5.0 out of 5.0 by Henry20854 A Very Unusual Hotel
This is a very unusual Holiday Inn Express. My colleagues and I checked in on Tuesday evening 5:30, and immediately we saw a group of people relaxing in the breakfast area with drinks and finger food. Hey, this hotel has a “Happy Hours” every Monday to Thursday evening from 5:00 to 7:00. That is quite a surprise to me. Each guest has two free drink tickets plus free salad, chips, and chicken nuggets. Wow! This is the only hotel I have ever seen to serve 4 night “Happy Hours” a week with some really food.
The front desk was really polite and tried to give us a driving direction to our customer site next morning – even we had GPS and cell phone map. The room is very clean and comfortable as the standard IHG hotels. The location is really convenient for us to drive 5 minutes to reach all the wonderful restaurants. It has an indoor pool but I did not have time to enjoy it. Definitely, I will only stay in this hotel when I come back to Madison.
August 12, 2013
Rated 4.0 out of 5.0 by cindyr52 Nice location
Nice location. Used reward nights. Thought there could have been a snack with the water they gave use as Platinum Elite members. Breakfast was excellent. Would have liked a hard-boiled egg. Hotel clean but could use a little updating. Room given was as requested.
August 11, 2013
Rated 5.0 out of 5.0 by CheeseLady Friendly staff, great service!
I stayed in Madison with a co-worker for a conference and had a great stay. Vincent at the front desk was friendly and very helpful! The next time I come to Madison I'll be sure to book this location again.
August 9, 2013
Rated 4.0 out of 5.0 by cheesemonger2 Freshly Baked Cookies in The Evening!!!
I love it when one of your properties has freshly baked cookies in the evening - so "comforting" after a long day of work and meetings.
The room I had was a corner deluxe and nicely appointed; over-sized and comfortable.
The breakfast is the same everywhere... but I like knowing I can count on getting a bagel, a banana and boiled eggs to start the day.
Maybe better pillows... but not bad...
August 9, 2013
Rated 4.0 out of 5.0 by kayakbarb cannot use cell phone
Service, especially desk staff, was excellent. My biggest complaint is that I could not call or receive calls on my cell phone in my room or in the lobby. I had to go outside to make a call. The staff replied that I could call my contacts and leave the hotel number. This does not work for unanticipated calls, or in my case, friends who do not have long distance calling services.
August 2, 2013
Rated 5.0 out of 5.0 by AC59 Most enjoyable experience
We came to Madison for a college visit and found not only the area to be a beautiful place to visit but our hotel stay was most enjoyable. The staff was friendly and helpful. Our room was clean and comfortable. The pool was delightful. The breakfast was plenty and delicious. The location of the hotel was perfect. Not far from the campus and easily accessible from the expressway. We would definitely stay at the Holiday Inn again.
July 30, 2013
Rated 3.0 out of 5.0 by Iron5 Needs updating
Have stayed at this hotel before and would stay again but this needs some serious updating. Notice there are no pictures of the actual rooms on the website . Hallways were extremely warm and had no air moving through them and it was a cool weekend. Rooms also were a bit stuffy and stale smelling. For the condition of the hotel this is over priced and the only location that I know of that charges extra for more then two people in a room that sleeps 4. The noise from the bathroom fan that attaches to the light is very loud. I have seen better/healthier/fresher breakfast buffets at HIE and we choose them often. Staff are always friendly.
July 29, 2013
Rated 2.0 out of 5.0 by wearyworldtraveler2013 Not Holiday Inn Express standard
Old and outdated especially for the usual quality standards of a Holiday Inn Express. Parking limited, metal utility stairways and location not near restaurants or shopping made for inconvenience.
Female front desk member was very helpful but male on in late evening was not helpful. Was not greeted as a priority/IHG member.
July 29, 2013
Rated 5.0 out of 5.0 by Liz85 Great stay-- could not have asked for more!
We stopped at the hotel for a night and were checked in quickly and efficiently. The staff was very friendly and helpful. The adult reception was very nice. The rooms were very clean and quiet. Breakfast was great with many choices! Even the check out was very pleasant! We will definitely stay in this great place again!
July 28, 2013
Rated 5.0 out of 5.0 by syzygy47 Best Holiday Inn Express Ever
This was the best HI Express I have ever stayed in, and I've stayed in a LOT. I enjoyed the complimentary Social with drinks and hot snacks included from 5 to 7. The warm cookies in the evening were outstanding!! The breakfast selections were very good. I ride my bike for exercise, and the bike trail was right out front, and I got in an hours' riding. The desk staff was very helpful in pointing out the trails and giving me a map. Madison is a cycling paradise!!! The room was very good and comfortable, as always. The convenience of a full service restaurant and bar at the Hotel next door was also a nice option. I hope I can visit Madison again!!
July 28, 2013
Rated 5.0 out of 5.0 by Salman4711 Friendly Staff-Nice Location
This hotel is lcoated beside the Sheraton and close to all ammenities like a huge state park, lake side, bicycle and running tracks. Bikes rentals kiosks are also available on the lake. The closest bike rental kiosk is in the Sheraton parking lot. Very convinient if you are just going to enjoy the lake and sunset and dont want to drive (as there are literally no parking spots around the lake, I drove back and forth and found no spot to park my car). Hotel rooms are nice and clean. Reception desk staff is very friendly and welcoming, they always have smile on their faces. Breakfast bar was as usual as it is in every HI express.
Overall my experience in Madison with this hotel was awesome and I would love to go back if my business ever took me back to Madison.
July 28, 2013
Rated 5.0 out of 5.0 by Minnesota12 Very eager to please....
We were attending a wedding and could not arrive until the same afternoon of the wedding. We were concerned about the noon check-out time and realized our own check-in and getting ready for the wedding might be tight. We decided to stop and ask for a close by recommendation for lunch. The manager (we assume she was the manager....the sign that was up said Jill S.) was very accommodating. Upon return from our lunch, we were surprised and pleased to find our room was indeed ready. We made it to our destination on time! Upon our own check out the following day, we enjoyed a breakfast with many choices.....the staff there was also equally helpful. Then as we were leaving, we were wished a warm goodbye. My husband mentioned he was going back to take a coffee and bun for the road trip back home. Again, we were treated with not one but two boxes of cinnamon buns all boxed and ready for our trip. Small gestures but it made a world of difference compared to other places we have stayed. Also, the night before, a young man on duty at the desk, helped us with travel information we needed for our return drive home.....again, very polite, warm and accommodating. Definitely would stay again! Thank you!
July 27, 2013
Rated 5.0 out of 5.0 by BonnieJ Warm and friendly atmosphere
I highly recommend this HI Express in Madison to everyone. Checking in was easy and quick, the room was very clean and had everything we needed. One thing that stands out was the thermostat control on the heating/cooling system in the room. It was quiet and WORKED! The breakfast had everything we could want.
Thanks for a very relaxing, quiet night! HI Express hotels have consistently been clean and inviting. I try to stay in them whenever I travel....seems homey!
July 26, 2013
Rated 5.0 out of 5.0 by Spartan7 A Great Stay
The room was extremely clean, the pool was great, we enjoyed breakfast and before dinner social hour. The location was central to our visit and we were very pleased. The staff even found a pair of sandals left at the pool which we recovered.
July 23, 2013
Rated 5.0 out of 5.0 by Sarr Nice wine and snack offering
Clean, friendly and very accommodating. Will stay there upon our return.
Thank you for a nice stay.
July 23, 2013
Rated 2.0 out of 5.0 by Spudz48 New person at front desk did not know what she was doing
I had reserved 2 rooms for a group of us that were in town celebrating my daughters bachelorette party and were going shopping . When we got to the hotel to check in there were 2 people behind the counter. One clearly was new. They checked us in and I paid cash for the rooms. The new woman took my debit card and scanned it saying they needed to take my information so that if there was any damage to either room but nothing was going to be charged. When I got to my room I went on line to check my bank account to verify nothing was charged and found that they had deducted both rooms plus an additional room on my card. When I called down to the front desk they said that they had already credited my account. Funny thing is that the credit would not show up for a few days until it was released from their bank. This meant that I had no money left in my account. They said I would have to contact my bank. I called my bank and they were more than helpful and made a call to the hotel to confirm the credits but I still was not able to use my card for a few days until things were cleared up. This took over an hour and added stress to a day that was supposed to have been an wonderful time with my daughter. I feel they should have taken something off my rooms for my inconvenience but they did nothing.
July 22, 2013
Rated 4.0 out of 5.0 by Morgansmom10303 clean room newer furnishings
stayed for 2 nights average hotel, seen nicer HIE but for the price its right. staff was pleasant. Breakfast great as always
July 19, 2013
Rated 4.0 out of 5.0 by Ron1951 General comments
Very pleased with the people here as well as the facility. Being close to the trails was definitely a plus.
July 19, 2013
Rated 5.0 out of 5.0 by Lubeguy Awsome Staff!
My experience at Holiday Inn in Madison WI was terrific. The staff was great, professional, and very knowledgeable of downtown activities. Hotel was clean and neat, I will be back!
July 19, 2013
Rated 5.0 out of 5.0 by PATravelers Very Enjoyable Stay, Better than expected
We especially enjoyed the happy hour and Ice Water with lemons in the lobby. The ice water was an especially nice touch in the summer. We will definitely return. Very convenient location to Madison.
July 18, 2013
Rated 5.0 out of 5.0 by whitehairedcoach Just passing through
Everything about the stay was excellent....did not eat breakfast in the morning. Had to catch a plane @ Ohare. If traveling through Madison will stay there again.
July 18, 2013
Rated 5.0 out of 5.0 by corona1959 Great location and excellent staff
Stayed here with 6 of my girlfriends as we are all training for the September Ironman triathlon. The staff was so accommodating, friendly and helpful. Since we were leaving early on Saturday & SUnday for bike/swim/running, the 6 am breakfast was a huge plus for us. Great variety, very tasty and plenty of nutritional choices. I was even able to store my Silk Chocolate Almond milk in their frig, as my room choice did not have a frig.
The pillows were super; i liked that they were labeled "Soft" "medium" and the toiletries were great too.
The rooms were clean; i felt very safe as a single female in my room too.
Great rates too!
July 16, 2013
Rated 4.0 out of 5.0 by survey1 Short Stay
We stayed overnight and the room met all our requirements for the stay.
July 13, 2013
Rated 5.0 out of 5.0 by ConcertGoers Great stay
My husband and I booked the King Whirlpool suite for our last trip to Madison. The price was very reasonable with the whirpool. The whirlpool tub was a litte dirty but overall the room was very clean. The breakfast was fantastic and the staff was very friendly. I appreciated the water available in the lobby at all times. The location was great and near everything downtown. Would definitely stay again!
July 8, 2013
Rated 2.0 out of 5.0 by rjlett A lesson in horrible guest service!
This has been one of our favorite HI-Express locations for over a decade. A single experience in this past stay, however, makes it doubtful that we will return. The following took place on the morning of 22 June 2013:
We arrived in the fully-packed breakfast area five minutes before the end of service. It took us all of five minutes to navigate the crowd and begin preparing our plates. As I reached to served myself, the attendant literally stepped in front of me, began turning off the warming units and removing the serving utensils. I asked if because of the crowded situation we would be allowed access to breakfast for a few extra minutes. The attendant responded in a foreign language, shrugged and walked away. She continued to turn off equipment in front of other guests and take food away as they were scrambling to serve themselves.
Concern was voiced to the lady on duty at the front desk. Her response was, "Our breakfast ends at 9:30. At 9:31, by our clock, we take the food away. Sorry, you're just too late."
At 9:40 a.m. the entire housekeeping staff came into the breakfast area, went into the kitchen and came out with plates of food … the same food which had just been taken from under the hotel guests. During this time other guests, who were in the dining area prior to the close of breakfast, asked for additional food items and were denied.
Although our room was clean and comfortable, the gentleman who checked us in very polite and the hotel in a great location for our visit, this one appalling, rude failure in guest service make our return to this HI-Express doubtful.
July 3, 2013
Rated 3.0 out of 5.0 by itrvl2much Air conditioning
The air conditioner in my room didn't put out and cold air what so ever. It was in the mid 90's and the windows don't open in the room either. Also has a very, very slow elevator.
If your going to eat breakfast make sure you go down early. The entire housekeeping staff takes break around 9:00am and they take 80% of the seats in the dining area.
June 27, 2013
Rated 4.0 out of 5.0 by JollyMon Good Value
Room was fine. Basically slept there.
Typical included food. Snacks and breakfast.
My 17 year old daughter was told she had to have an adult with her to get snacks at happy hour. This was for chips and some veggies. We were sitting at a table about 20 feet from her. A little over the top if you ask me. By the way she is 5' 9" 170 lbs and looks about 23.
June 24, 2013
Rated 4.0 out of 5.0 by trappertom Knowledge of desk staff
We enjoyed our stay in Madison, however we were a little disappointed with the knowledge of the desk staff when we checked in We hadn't had supper, and were looking for a sit down restaurant, with some pizza. They sent us to two restaurants that were carry out only. We found on our own a restaurant down the street that was great. You need to educate the staff on this, have fliers, something for tired hungry people. We brought back a menu from this restaurant in hopes they would recommend it to others.
June 21, 2013
Rated 5.0 out of 5.0 by Don354 Always a great stay
I attend meetings next door at the Sheraton every other month. I choose to stay at this hotel as it outshines any stay at the Sheraton. Rooms are always comfortable & quite, the evening snacks and morning breakfast are fantastic. I will always stay at this location when in Madison.
June 10, 2013
Rated 3.0 out of 5.0 by Ryan6458 Very Average Hotel
Our Stay was not as good as I was hoping. The lobby area looks great and you can tell it is new but the rest of the hotel looked 20 years old. I was a little nervous about riding the elevator. The AC in the room did not work well at all and it was only 65 degrees outside. Cannot image what it will be like on 90 degree day.
The staff was very nice and polite and the breakfast was good as usual with a Holiday Inn Express.
I did not express my concerns to the staff and I am sure if I did they would have accommodated us as they were very nice about everything. I just did not have the time to deal with it as i was in a wedding.
May 31, 2013