Rated 5.0 out of 5 by 8
Rated 5.0 out of 5.0 by debra2364 Awesome new property
My overall experience was excellent. Staff makes you feel very comfortable, like they are happy to have you, they are very friendly and offer help with any need.. Room was very comfortable. Overall culture of this property is 5 star.
December 12, 2014
Rated 5.0 out of 5.0 by bushp01 Beautiful hotel; courteous staff; getting up to speed
I love the decor and the up-to-date feel of this hotel. We typically stay at the HIEx just down the road, which is fine but a little run down. This was refreshing. The breakfast staff was courteous, but seems to still be getting up to speed (all regular coffee was out at 9:30am and had to brew more to fill; a pan of cinnamon rolls was set out when they were still frozen). Just minor nuisances, but will get them worked out I'm sure. Love the exercise room. Great equipment and large area...didn't feel stuffed into a back room. I didn't always care for people looking in from outside while working out...maybe options to pull some blinds would be nice? Others might not object to that...no biggie, but maybe nice to have that option? Overall a great stay....we come to visit our son at college and may have to make this our new favorite. Will watch the prices and see how they match up. Thanks HIExpress!
December 4, 2014
Rated 5.0 out of 5.0 by sieve18 Great weekend in Madison
Our stay at the Madison Central Holiday Inn Express and Suites was fantastic. To start, the hotel is brand new, and it is beautiful. Everything still has that new hotel smell. The check in process went well, but there was a few hiccups because the front desk staff was new and I had an entire group of rooms. They were extremely cordial and apologetic while waiting for help, and you could tell they genuinely cared about my experience. After that, everything was great. Every employee, from housekeeping, to the breakfast attendant to the manager asked me how my stay was going which means a lot to me. One of the managers even went above and beyond what I expected, as we were waiting for a while for a cab to get to the hotel, and he took the time out of his day to give us a ride on the shuttle, without us even asking. It was a really cool and thoughtful thing for him to do. Other than that, the rooms were large and accommodated the group that we traveled with, and the hotel was very quiet and relaxing. The breakfast was excellent (Biscuits and gravy was the group favorite). All-in-all, this was an excellent stay, and I will be back.
December 4, 2014