Rated 3.7 out of 5 by 10
Rated 3.0 out of 5.0 by Ruforumbero Extra bed and some fails
In my room me and my girldfriend have an extra bed, and i don´t know why. Another fail was the hair dryer , is out of service. And the tv was very old and the volume was very very low.
October 6, 2013
Rated 3.0 out of 5.0 by Albertogp Buena ubicacion
Tiene una buena ubicación cerca del metro y de cercanias Renfe para desplazarse al centro de Madrid sin coche.Buena comunicación en coche para ir al parque Warner.
El desayuno correcto.
El servicio de mantenimiento deficiente comunique a mi llegada que me cambiaran una bombilla que estaba fundida y después de cuatro noches de estancia me fui sin que la cambiaran.
El servicio de atención al cliente deficiente ya que hice una queja interna a la atención de la Sra.Directora por el mal funcionamiento de mantenimiento y no me han respondido para darme ninguna respuesta.
El personal de recepción muy amable te proporcionan todo lo que necesitas y te ayudan.
September 23, 2013
Rated 2.0 out of 5.0 by galicia Overnight stop in Madrid
We booked two rooms in the HI on two separate occasions in September as an overnight stop to the Costa del Sol and return journey back to Galicia. The HI is situated next to a busy motorway on one side and a dual carriage on another side and therefore you have alot of traffic noise. The room was very clean with plenty of towels. No free wifi when we stayed. The complimentary breakfast was continental - cold meats, coissants, pastries, tinned fruit etc. The adjoining restaurant was expensive - 20 euros for a pizza. There is Tres Aguas shopping centre within walking distance (albeit pathway next to the dual carriage way and a walk bridge over the motorway) where there are many restaurants including a Burger King and a McDonalds. Also be aware that the pathways are a rubbish tip on the way to Tres Aguas shopping centre.
Our main problem with the HI came when we needed to change our booking for our return stay and bring the date forward by two days because of a family emergency. But they would not budge telling us that we would have to book again and lose our money for the two rooms originally booked. Because of this I would not stay at the HI again. A company as large as HI should have some flexibility when a customer needs to change a room date due to an emergency.
As an aside, we previously used another chain hotel group in Madrid for overnight stops and one year I booked the wrong location at this chain. But it was no problem for them to refund the money so that I could rebook with the correct location.
Perhaps the HI can learn something from something from their competitors.
The whole point about reviews being written by customers is that a factual and accurate point of view is given to help/advise future customers. By HI asking for my review to be amended prevents this freedom of speech.
September 22, 2013