Rated 3.0 out of 5 by 4
Rated 1.0 out of 5.0 by belboy15 A very BIG caution!
Unfortunately I had my laptop bag stolen from the hotel during my stay. Which as you can imagine is a huge inconvenience as all my company and personal effects were stolen, including passport, sensitive data, documents, laptop, hard drives, car & house keys, satellite navigation and more. Security at the hotel is non existent and very poor. The CCTV is basic and doesnt cover important areas. The general staff at the hotel were good yet the way in which my theft was handled was not very sympathetic. I also learnt that this is NOT the first time this has happened at the hotel yet nothing has been done to mitigate security risks. Gangs clearly operate in the area and see this as a soft target as they can simply walk into the hotel unchallenged. Very dissapointed and disheartened as an IHG Club member.
October 31, 2013
Rated 5.0 out of 5.0 by Morley Comfortable room with superb service
All aspects of my stay we're excellent. I was particularly impressed by staff friendliness and efficiency.
October 18, 2013
Rated 2.0 out of 5.0 by Ent25 Hopeless without a car
Although the hotel is only 900m from a metro station, don't use this hotel unless you have a car. The hotel is very difficult to find on foot as there are insufficient directions and the map on the website wasn't detailed enough. There is only a broken piece of pavement outside the hotel and if you try to walk to the metro by the quickest route you have to walk along the hard shoulder of a dual carriageway. There is another route where only 20 yards are across a broken piece of pavement, with the remainder having pavements, but it is through an industrial area and takes longer.
Getting into central Madrid takes an hour including the walk to the metro and the metro itself.
Hotel itself was basic and our room had a carpet that looked dirty with a fraying rip in it.
Hotel is probably fine if you are on a business trip with a car, but not suitable for a leisure trip using public transport.
September 23, 2013