Rated 4.2 out of 5 by 49
Rated 5.0 out of 5.0 by pp5tn SAU fam
Wonderful "family" of employees at this Holiday Inn in Magnolia, Arkansas
August 21, 2014
Rated 5.0 out of 5.0 by Hill Country comfortable bed, good service
an overall nice place to stay while on business or vacationing
August 11, 2014
Rated 2.0 out of 5.0 by deb0073 For the Price not worth it
I was very disappointed at the stay we had. For the amount of money we paid for 1 night, it was not worth it. There was no refrig nor microwave in the room. The next morning because of the large booking in the hotel, the breakfast area was chaotic and they only staffed one person to handle it. She was very pleasant and was doing her best, but she was unable to handle it completely by herself. Very disappointed to say the least.
August 5, 2014
Rated 3.0 out of 5.0 by envhog Charged the wrong price and staff unhelpful
When I checked out, I was not charged the correct price. Staff would not change even though I showed them the quoted price from IHG. Other than that the stay was great, but I will NEVER stay at a place where the staff is so unhelpful and obviously untrained.
July 21, 2014
Rated 1.0 out of 5.0 by JIM56789 LEAST BEST H.I. I HAVE STAYED IN A LONG TIME
BREAKFAST WAS TERRIBLE
SCRAPS OF BACON WHICH THE ATTENDANT SAID WAS FROM THE DAY BEFORE
THE LINK SAUSAGE LOOKED LIKE IT WAS A DAY OLD
NO REGULAR SYRUP ONLY SUGAR FREE SYRUP
TALKED TO THE ATTENDANT IN THE KITCHEN AND SHE SAID THAT WAS ALL THEY HAD.
ANOTHER GUEST SAID HE HAD STAYED THERE BEFORE AND IT HAD NEVER BEEN SO BAD
WENT TO THE DESK TO DISCUSS WITH MGMT AND THE PHONES WERE RINGING AND THE GIRL WAS JUST SETTING THERE AND DID NOT ANSWER THE PHONE..
I OVER HEARD ONE OF THE EMPLOYEES COMPLAINING BECAUSE THEIR HOURS HAD BEEN CUT TO 29 BECAUSE OF THE GOVT HEALTH CARE
July 18, 2014
Rated 4.0 out of 5.0 by Disneyqueen1 Friendly staff
All staff that I encountered were friendly and helpful. The bedroom area was exceptionally clean and the bedding was very comfortable. The room (102) was quiet. Enjoyed the biscuits and gravy and sausage patties at breakfast. The only negative was the condition of the bathroom - it showed some signs of wear and tear; however the towels and shower curtain were exceptionally clean and fresh.
July 18, 2014
Rated 2.0 out of 5.0 by Dwayne60 Not worth the Price
Property did not have a good breakfast selection with no eggs or fruit and only entree selection was biscuit and gravy. Coffee cups did not have lids. The room did not have a fan that worked in the bathroom. I called the front desk and asked for a wake-up call and did not receive it.
The staff was friendly but rest of experience was below typical Holiday Inn Express level.
July 14, 2014
Rated 3.0 out of 5.0 by honeyboo123 Great Customer Service
Have stayed here before and service was a bit less than expected. Staff was limited but provide excellent customer service with resources available. Improvements can be made with close inspection of linen and business centre equipment.
July 12, 2014