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Rated 4.7 out of 5 by 166 reviewers.
Rated 5.0 out of 5.0 by best hotel in Malone great staff warm and comfortable good breakfast, sometimes internet is slow and the lighting in the bathrooms could be brighter November 23, 2014
Rated 5.0 out of 5.0 by Christine was wonderful! As someone who travels a fair amount for work, I was so impressed with Christine at the front desk. I was at this hotel on business, but had my husband and active 2 year old in tow. Christine couldn't have been kinder and went above and beyond to make our stay pleasant. My husband accidentally bumped into a lamp and broke a light bulb. Upon telling her, Christine immediately ventured upstairs and vacuumed, ensuring all was safe for our son. She left us a sweet note letting us know the issue was addressed. We needed another night light for my son and called down to the front desk. Literally, within 2 minutes of our call, she was at the door with another clock with night light to illuminate his area of the room. Holiday Inn Express Malone is lucky to have such a kind and professional staff member on board. She should be commended for being the kind of staff member we all expect... but rarely find. November 20, 2014
Rated 5.0 out of 5.0 by Another nice stay I was cheerfully greeted by Toni at the front desk upon my arrival. She was more than happy to accommodate my early arrival. My room was clean, spacious and comfortable. The breakfast was fantastic! The nice young girl in charge of the breakfast (Shauna) is very pleasant and attentive to the needs of customers. She keeps the area very clean and the food well supplied and does it all with a smile. She is an excellent example of why this is such a nice hotel. November 19, 2014
Rated 5.0 out of 5.0 by Great Stay The hotel was great but the staff was wonderful. I would recommend staying here. The opened up the breakfast early for us for we could eat before we had to leave for a hockey tournament. The rooms were clean and had refrigerators. November 13, 2014
Rated 5.0 out of 5.0 great staff, very comfortable Christine went above and beyond to help me wash my daughter's sneakers, and get them dry by the next morning. We were in town for the NYS cross country finals. Would come again in a heart beat. November 12, 2014
Rated 5.0 out of 5.0 by Business Trip Hello, I traveled to Malone and stayed at HI Express. The staff is very friendly and courteous. The common areas are clean and well maintained. The room was very clean and comfortable. There is a restaurant/lounge within walking distance and I felt safe to walk it. Overall, I would highly recommend this hotel to anyone. November 7, 2014
Rated 5.0 out of 5.0 by Stay at Milone Excellent place; very clean and a friendly staff. Enjoyed the use of the facilities. It was nice to have a restaurant close by for late nights drinks and food. November 6, 2014
Rated 5.0 out of 5.0 by Nice stay Nice room for a one night stay, wish it was closer to Potsdam, NY November 4, 2014
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