Rated 4.7 out of 5 by 62
Rated 5.0 out of 5.0 by Geo00 Modern, clean - great service
The facility was like new. I stayed in two different rooms and both were very clean. The people here were very friendly and helpful, and the breakfast was great. I even liked the soap. No complaints. I will stay here again when I'm in the area.
May 10, 2013
Rated 4.0 out of 5.0 by Vizsla Service great but bed could be better.
Overall, the room was fine. But the bed was rather hard and the sheets were rough - not very high quality. The one thing that bothered me was the fact that you could not have the bathroom light on without a really loud fan blowing. On the pls side, great selection of TV channels. I loved that I got to watch the Yankees game -YES channel - and the John Stewart show and Colbert Report - Comedy Central. I never get that in hotels. They usually have a selection of channels, none of which I want to watch.
May 1, 2013
Rated 5.0 out of 5.0 by tweety12359 great all around
very clean, easy access to and from college, nice employees
April 29, 2013
Rated 3.0 out of 5.0 by companion30 Uncomfortable bed
The bed had a too firm mattress. Each bed should have a pillow top on the mattress to accomodate people who cannot sleep on such hard beds.
I am concerned with a reservation that I made for May because of this issue. I was unable to sleep the entire nite on my last visit 4/13/13.
The staff and place is lovely but if you cant sleep on a too firm mattress is makes it difficult to come back to and stay at the hotel. I mentioned to the staff the problem with the mattress and they tried with an extra blanket to soften the mattress- but it didn't work. I had a bad nite and would hope some compensation would be given for not taking into account different cusotmers needs and supplying only one type of mattress and no pillow top covers.
April 23, 2013
Rated 5.0 out of 5.0 by MeToo56 Great Service and Clean Hotel
This small town hotel was wonderful. Quiet and cozy, clean and friendly people. The place was immaculate and Peggy on the Breakfast Bar made you feel at home. Breakfast was delicious and fresh and always being replenished. Only planned on staying one night but, so comfortable stayed two. Pool was clean and so was hot tub. Plenty of towels and very well kept up
April 16, 2013
Rated 4.0 out of 5.0 by Cynthia2013 Clean comfortable room
Great room, price is expensive compared to what there is in Malone. Breakfast was disgusting. My sister and toddler both threw up after breakfast. But yes i would stay there again if i ever return to Malone.
April 12, 2013
Rated 5.0 out of 5.0 by DanTheManWorldTraveler Best Stay I have ever had At a Holiday Inn Hotel
The hotel was modern, and in very good condition. The staff was friendly and very helpful. Just an awesome experience.
I was a little bit disappointed at the "exercise room with free weights" - for free weights they just had a rack of dumbbells up to like 35 lbs and no universal machine.
But the pool was nice and refreshing, the whole hotel was very clean and again the service was exceptional. The breakfast bar was awesome too, a bunch of choices including bacon, eggs and sausage.
I forgot my iPad charger in the room when we left and they shipped it no charge. Again, just phenomenal service!
April 12, 2013
Rated 4.0 out of 5.0 by swissiam No elevator!
Usually I just love staying at this property but this time I was not so happy. The elevator was broken and I had to carry my luggage up the stairs by myself...big suitcase...small person! The front desk was great but you would think that there should be 2 elevators in a hotel. My room was very nice though and the hotel is clean and efficient!
April 8, 2013
Rated 5.0 out of 5.0 by Buddy1953 Great Place to Relax
Although we find it a bit pricey for the location, we had a great stay. The building is only 3 years old and is situated away from the road and is very quiet. The room is very updated, the hotel is very clean, the pool and hot-tub are great. We found the bed a bit hard, but everyone has their own preference. You get a choice of pillows, soft or firm. The staff are very friendly. Check-in and check out went very smoothly. Mo's Pub & Grill (on the property) is not overly expensive and has a good variety. Breakfast has a good selection and is replenished quickly as needed.
We would recommend it highly and will absolutely be back for a return visit when we are in the area.
April 4, 2013
Rated 5.0 out of 5.0 by DaveS61 This is a great hotel
I stay at the malone Holiday Inn often, the staff is always freindly and helpful,the rooms are clean and comfortable and the breakfast is always good with many options, i will stay there again
March 28, 2013
Rated 5.0 out of 5.0 by Crew4 Super Clean and Comfortable with Great Service
What a lovely hotel!
One of the cleanest hotels we've ever stayed in. Nice pool and hot tub area. Good breakfast. Super ski deals with Titus Mountain.
March 21, 2013
Rated 5.0 out of 5.0 by P3t3r Our pick for Malone
This was our second stay there, and will definitely return when the opportunity presents itself.
They were courteous and welcoming. The facility is clean and has enough to offer for a comfortable stay.
The ski and stay package with Canadian bucks at par is always a bonus.
If you find yourself in Malone, this is the place to stay
March 10, 2013
Rated 5.0 out of 5.0 by dwebee0830 Comfortable bed and great service.
My stay at the holiday inn was more than perfect. the front desk staff was very friendly. room was very clean. pool and hot tub very enjoyable. the breakfast was stocked and hot. and the housekeeping staff was very helpful! overall the best stay I've had in a hotel!
March 8, 2013
Rated 5.0 out of 5.0 by Kingston13 Amazing Staff!
Our family planned a trip to Titus Mountain in Malone, NY (8-10 Feb 13). However, a couple of days before we left, there was a snowfall warning and nasty weather coming our way. We called the hotel to let them know that we would not be able to drive on the Friday afternoon & could only stay on Sat night (vice the 2 nights in our Ski & Stay Package). They were extremely understanding and cancelled the Fri night stay without a penalty charge due to the Winter Storm Advisory. We did leave at 6am on Sat morning, stopped by the hotel at 0900hrs to get the ski passes. The very nice woman at the front desk said that we could go to our room if we wish because it was ready and to feel free to grab a snack from the breakfast bar before skiing. It was so impressive that we were shocked...in a very positive way! We think the Holiday Inn Express locations are excellent but the customer service and overall stay at this particular hotel was outstanding! We would definitely recommend it to friends and will stay there again.
February 15, 2013
Rated 5.0 out of 5.0 by SYR64 Better than I remembered !
I had the pleasure of staying at this hotel in November 2012 and was wondering if the second time would be as good as the first! It was even better than I had remembered or expected. I reserved a King Suite under the 5,000 bonus point rate since I am using my points for an upcoming vacation. It was a smart choice and the room was outstanding. I believe they called it an Executive Suite, it felt like being in an apartment. A large countertop area with a sink, cupboards, fridge and microwave. There were two TV''s in the room and the bedroom sat behind the bathroom so I actually felt like I wasn’t even in a hotel at all. I heard no noises at all. I did inquire at the front desk and they were actually very busy the night I stayed, my room was so peaceful I would have never known that. The entire room was spotless and the bed was perfectly made. The quality and feel of the linens were extra nice as well. One of the extra special parts of the stay was when I arrived it was cold & snowy and the GM came out and carried my bags in for me. In this quite little town of Malone NY I didn’t expect it but I surely enjoyed the star treatment! Anyone traveling to this area must stay at this hotel, it is a HOMERUN! I didn’t get to use the pool or hot tub but they are huge by hotel standards and looked very nice! Keep up the great work I will be back in few months!
February 15, 2013
Rated 5.0 out of 5.0 by Specialefx Comfortable and great service.
Nice clean room with plenty of space and clean bathroom. Including a good breakfast.
January 31, 2013
Rated 5.0 out of 5.0 by Anonymous814759 Pleasant Stay
No concerns or complaints to report. The room was clean. Room service was quick to respond to my request for more linens. The pool area was nice. The staff & managemet were friendly.
December 18, 2012
Rated 1.0 out of 5.0 by Tom121 Priority Club
I made this reservation through Priority club and was told by my employer that my trip was able to be paid for by them. When I got to the hotel i told them i needed to change my card that was being charged. I was told i needed to call priority club to get it changed. I called and gave them the correct card to charge and was told it would be all set. Nothing happened and my original card was charged. I called again and was told to expect an email but still nothing. I just called for a 3rd time again gave them my credit card number to be told that they cannot charge the correct card.
I am extremely unhappy with this service
December 14, 2012
Rated 5.0 out of 5.0 by eric1307 great place
good service good location staff was great pool and work out room was clean
December 13, 2012
Rated 5.0 out of 5.0 by JasonD Thanksgiving Weekend
My family and I always stay here for Thanksgiving holiday. This hotel has, not only the best value, but is really like a five star hotel! The rooms are immaculate and the staff is always helpful. Stay here and there will be NO regrets, I promise!!!
November 28, 2012
Rated 5.0 out of 5.0 by SYR64 Cleanest hotel I have ever seen !!
I had to travel to Malone NY for work and wasn't really excited about going to this area since it didn't seem like much to do in that area. I left with a completely different opinion of Malone after the wonderful stay at the Holiday Inn Express. I pulled up to the hotel and it is so pretty at night with the blue lights shining up the building. From the minute I arrived until the minute I left I could not get over how spotless this hotel is. The staff told me the hotel has been open for over 2 years but it has been lovingly maintained and looks like it was just opened last week. Everywhere I went I was greeted by smiling, caring staff. The General Manager who seemed to always be walking around the hotel or helping someone even offered to carry my bags to the room. My room was also clean, beautifully decorated and comfortable. The sheets smell so nice...downy fresh I think someone said. I slept like a rock and wished I didn't have to work I would have loved to stay in my nice clean suite all day. The bathroom was also in perfect condition, the tiles and grout looked like no one had ever used this room. I walked over each night to the restaurant in the hotel parking lot and the food was good and the service was great there as well. I was sad to leave this gem of a hotel but I am currently plotting my business for the next few months and I am going to find a reason to return to this lovely hotel. Next stay I am packing a heavy bag so that nice GM can carry my bags to the room for me !
November 10, 2012
Rated 5.0 out of 5.0 by GETAWAY27 nice, new, clean hotel with pool and hot tub!
My husband and I stayed at the Holiday Inn hotel in Malone for an anniversary night getaway. We live only about 45 min away from Malone but with our busy lives and the price of gas, it was a perfect destination for us and we were pleased to have this hotel in our area. We are all about the pool, relaxing in the hot tub and work out facility and enjoyed them ( lucky enough to have them all to ourselves!). Clean rooms, comfortable bed, BUT...horrible pillows!!! We will bring our own next time! yes,,,, we will be back!
November 5, 2012
Rated 4.0 out of 5.0 by Mike68 Great Stay
Overall I am very happy with my stay and would stay again.
October 22, 2012
Rated 5.0 out of 5.0 by mike12321 Awesome, clean, comfortable
Nicest place in Malone! Nice staff, clean rooms, great view and convenient location near restaurants and shopping.
October 6, 2012