Rated 4.3 out of 5 by 76
Rated 5.0 out of 5.0 by DEFG Great Staff
All the staff members are engaged and caring. The Manager (Carolyn) is exceptionally good.
August 27, 2014
Rated 5.0 out of 5.0 by Illinois Grandma Restful night
We were in Malvern to help our family move to the area. We worked hard each day and needed a good night's rest. Exactly what we got! Thank you!
August 27, 2014
Rated 5.0 out of 5.0 by DEFG Dependable. A great staff
Love the staff. The bed is great.
Would prefer wood flooring instead of carpet.
August 24, 2014
Rated 4.0 out of 5.0 by rgm4 Comfortable room, Excellent service.
This is a very clean and well maintained hotel. It's relatively close to the interstate highway but we heard no traffic noise. The breakfast service was the best I've ever had at HIE. The attendant kept the area spotless and all the food items well stocked. There was never anything missing or out.
August 20, 2014
Rated 5.0 out of 5.0 by Elbo30 Great service!
We stayed here with my 3 and 5 year old. The rooms were clean and very comfortable. My children loved the indoor swimming pool, and I enjoyed the hot tub. The breakfast was good, nothing fancy, but it served its purpose. The staff was EXTREMELY friendly and helpful from the minute we walked in. When I arrived to check, the front desk clerk had everything ready and the whole process took about 3 minutes. He recommended places for us to eat that night, and did it all with a smile on his face. We will definitely be staying here again!!
August 18, 2014
Rated 5.0 out of 5.0 by Alex31 Always a great value for the money
Whenever my husband and I travel, we always look for a Holiday Inn Express and we have never been disappointed. Always good customer service, clean rooms and decent breakfast for the price. We would always recommend HIE to anyone.
August 15, 2014
Rated 1.0 out of 5.0 by freakquint travlr Poor Customer Service
Not a good experience. My wife and I had an issue at the hotel and have been promised a follow-up contact by both the manager and the owner. As of today no one has called. Not the kind of customer service I have come to expect from HGI.
August 13, 2014
Rated 3.0 out of 5.0 by WC58 Overall Evaluation
Hotel is not situated in an area with access to good restuarants. Also, in a DRY TOWN, so if you want a drink with your meal, forget it. Did not receive Welcome Points.
August 7, 2014