Rated 4.2 out of 5 by 25
Rated 4.0 out of 5.0 by Sassyb Comfortable rooms and great service
We spent 2 nights and the room was enjoyable. The beds were comfortable and the temperature was just right. Our family liked the continental breakfast. It was a little hectic and there was a shortage of bath towels because the hotel was full with baseball league players.
The indoor pool could use a little more ventalation as the chlorine would burn our eyes while we were swimming.
Overall we enjoyed our stay.and the value was right on the money especially since we made the reservation last minute while we were traveling to Arkansas from Texas.
July 30, 2013
Rated 1.0 out of 5.0 by TexasSanta No action from management
A group of children was staying at the hotel. I called the front desk at 11:25 to complain about the children running up and down the hall and constantly closing and opening the door across from our room. I was told that he would take care of the situation. At 1:15AM I called again. The noise finally quieted down around 2:30. I was charged full fare for the 4 hours of sleep I was allowed.
I will never stay in this hotel again and have serious doubts about Holiday Inn Express. My Priority Club membership did not help.
July 25, 2013
Rated 5.0 out of 5.0 by stwrtc Great Service
The lady on the desk on the afternoon shift on 07-03-2013 was as good as it can get. She took the time to get us signed up rewards club, and help with the washing machine that was not taking money. Also knew the good restaurant to advise you to go to. Really great stay. Thanks so much. The Stewarts
July 17, 2013
Rated 5.0 out of 5.0 One of the Best Holiday Inn Express hotels I have stayed in!
This hotel had an exceptionally friendly staff! The hotel had a very clean and pleasant feel to it. Not sure how to explain that exactly, but some hotels feel worn and dirty. Not this one! Lovely furnishings, very clean and felt "plush." Only downside? Not enough seating in dining room, but it was the night of the fourth of July. It was extremely busy that morning!
July 11, 2013
Rated 5.0 out of 5.0 by Cool76 Very nice, very clean
Room and facility were very nice, and very clean . Good location as well, easy in & easy out. Definitely will stay there again if I'm in Malvern.
June 19, 2013
Rated 5.0 out of 5.0 by CM365 pleasant stay
Very clean and nice hotel. Worth paying price for the night.
June 12, 2013
Rated 5.0 out of 5.0 by Eun26 great
The staff was friendly. Nice place wonderful hotel. i would defi. recommend it.
June 11, 2013
Rated 5.0 out of 5.0 by Doc3rd Nice Hotel - Parking Can Be An Issue
Excellent hotel, but the parking area is a little tight. We have stayed there twice, both times pulling a small (14 ft.) trailer. The first time we were there we put our truck and trailer in a gravel area in front of the hotel, which was fine. This time there was a concrete curb preventing us from parking there. Luckily, there were 6 open parking places in a row on the east side of the hotel and we were able to squeeze in there parking sideways. Another problem is that the parking area does not go all the way around the hotel. This can complicate things when you are pulling a trailer. We had to help another customer who pulled in with a cattle trailer behind their truck.
June 10, 2013
Rated 3.0 out of 5.0 by jbar Comfortable Room but Staff needs work
The room was comfortable and clean. The bed had fresh linens. The only distraction to the room was the road noise from the nearby highway. The room was located on the front of the building, but once asleep, nothing bothered me because of the comfort of the room.
The staff was a distraction. Upon my arrival, the desk clerk seemed as though she did not want to be there. She never looked at me, did not welcome me as a PC member, and gave little instructions on finding the room.
The breakfast was the standard HIE breakfast, except no meat. No meat? There are places to cut corners, but this is not the place.
June 5, 2013
Rated 5.0 out of 5.0 by merri76 comfortable bed
Very, very comfortable room. The bed was so comfortable (would love to know what kind of mattress it is); however the pillows were pretty flimsy. Would suggest a little firmer pillow. Nice breakfast.
We enjoyed our stay at your hotel.
April 19, 2013
Rated 4.0 out of 5.0 by TCA1006 Pillows
The pillows are horrible. They seem very old and worn. Other than that, GREAT,GREAT hotel. Great shower pressure.. Great front staff. Good breakfast.
March 13, 2013
Rated 5.0 out of 5.0 by Bassman Great hotel
Very nice HIE. Well maintained. Only disadvantage is relative distance to good resturants. Not many close by.
February 27, 2013
Rated 5.0 out of 5.0 by 4boysmom Friendly staff, clean room
We recently stayed at the Holiday Inn in Malvern and couldn't be more pleased. There may be a few other choices in Malvern that cost a little less, but when you factor in the free FULL breakfast, the Holiday Inn is a better value. The rooms were modern and clean. We especially appreciate the sweet, sweet, lady who took care of our family in the breakfast room. I wish I could remember her name-she deserves special recognition.
February 15, 2013
Rated 3.0 out of 5.0 by BKandGEF Comments
Over all the room and hotel was nice. The day "staffer" was pleasant. The night staffer seemed "unhappy" in his work. The internet link would not/did not work. I could see the WIFI was available, but it would not allow me to connect and the staff didn't have any answers as to what the problem was and/or how to correct it.
The kitchen breakfast was OK, but the juice machine didn't work and no substitutes were offered.
In general, the experience was OK, but not sure that I would stay there again.......
February 1, 2013
Rated 5.0 out of 5.0 by FlyNavy Great Value
Our second stay at this locatioon was as good as the first. Room was very comfortable, spacious and well appointed for the price. We will stay here every time we come this way.
January 20, 2013
Rated 5.0 out of 5.0 by Linda5 clean and comfortable
very clean, comfortable and great service.....breakfast was good...location was good......will definately stay again when visiting Hot Springs.......
November 3, 2012
Rated 3.0 out of 5.0 Great comfortable bed
Traveled to Malvern to visit the hospital in the early morning. Breakfast staff was extremely courteous. Front desk however, had no idea how to direct me to the local hospital. Location was poor in that you heard trucks go by on the interstate all night. Restroom base board was extremely dirty.
October 1, 2012