Rated 4.2 out of 5 by 74
Rated 5.0 out of 5.0 by Panosho Clean room, comfortable bed and great customer service.
We have stayed at this particular location several nights; rooms so far....are found to be clean, comfortable beds. Staff is very friendly yet professional. Mary, dining room attendant is such a hard worker; so polite and attentive to every guests needs. She is always busy taking care of breakfast items and guests. Thank you for a pleasant stay.
July 26, 2014
Rated 5.0 out of 5.0 by Funsize5 Stay At Holiday Inn
My stay at Holiday Inn Express was wonderful and will recommend this hotel to others.
July 18, 2014
Rated 5.0 out of 5.0 by CWH1934 friendly place
The only problem i had was to me the bed was to hard, but that is just my opinion.
June 18, 2014
Rated 5.0 out of 5.0 by Roscoe1206 Very nice stay.
The Front desk attendant was very friendly as was the cleaning crew. The room was very clean as was the bathroom too. The carpet was clean. Didn't notice any stains. The towels were of some decent quality. Will definitely stay there again next time I'm in the area.
June 11, 2014
Rated 1.0 out of 5.0 by Turkey12 Disappointed
I reserved my room (which was for a King bed) in February 2014 AND made payment for the entire stay. When I arrived, I was placed in a Queen bed and wasn't told about it until I got to the room. The front desk said there were no King beds available. How could you give up someone's room when they already paid for the stay? Unacceptable.
Also, the toilet seats are always broken every time we stay. I'll be staying elsewhere from now on.
June 4, 2014
Rated 5.0 out of 5.0 by DEFG Excellent Staff & Attentive Management
The staff goes overboard in making everything right.
If you want to make things better, consider having some (all?) rooms with hardwood floors instead of carpet. Healthier and easier to keep clean.
June 3, 2014
Rated 1.0 out of 5.0 by Bluebonnet23 Dirty bathroom, loose outlets, "crunchy" pillows
Avoid at all costs. Management unresponsive to issues.
June 1, 2014
Rated 5.0 out of 5.0 by MikeK64 Nice Suite and Comfortable Bed
The room was what I typically expect from HI Express. However, there were a pair of panties found on the floor that were left by a previous guest that housekeeping did not get! :-(
May 31, 2014
Rated 1.0 out of 5.0 by 15847 Worse holiday Inn I stayed at
The staff does not understand the quality of the guest and will tell you what you do not want to hear. They answer just to gve an answer. Room was not to standard check in measures. Fold away bed was not available after I was told it would be.
May 28, 2014
Rated 5.0 out of 5.0 by lsmiller only complaint noisey airconditioner but other than that was very nice
very nice and comfortable. Did not complain about air conditioner because we were to tired and it was very late following a very busy day moving mother.
May 24, 2014
Rated 5.0 out of 5.0 by fossilhunter39 Nice hotel
Everything was up to par or better for my stay. I was hesitant because the town did not seem that big from the map and it was my first time traveling through, but the hotel was modern and relatively close to the ramp, as well as not too far from Hot Springs if you wanted to go for a meal or something.
May 16, 2014
Rated 5.0 out of 5.0 by Rec90 Great staff support
Breakfast hostess was very helpful. Never experienced this level of service in hotel before she was friendly and efficient.
Mgr. did us big favor. We left an important item in room and he was kind enough to pack and coordinate delivery by FedEx to our home.
May 16, 2014
Rated 5.0 out of 5.0 by T Tom Friendly staff and comfortable bed
I stay at this holiday inn express because of the clean rooms, great staff and comfortable bed.
May 13, 2014
Rated 5.0 out of 5.0 by RPGill Great place to stay
An excellent representation of the Holiday Inn Express brand! A little difficult to find. Better signage on US 270 would be helpful.
April 30, 2014
Rated 5.0 out of 5.0 by Aviator70 Good stay
We traveled to Malvern for a family reunion and stayed at the Holiday Inn. The desk personal were very friendly and helpful. The room was comfortable and we had a great stay. The breakfast was very good for the hotel "free" breakfast. And the employee that kept it running was outstanding. I do not think she even sat down to rest. The property is clean. Although trying to navigate from the highway to the property can be challenging if you are not familiar with Malvern. I would recommend staying there
April 21, 2014
Rated 5.0 out of 5.0 by OOMA GREAT SERVICE
MS Mary was great. She provided assistance in the breakfast area, which was great. She was very pleasant to talk to. Always had a smile and was very polite. She is a great asset to your establishment and I would visit again. And I will recommend your hotel to others. Thanks MS MARY for a job well done!!!!
April 21, 2014
Rated 4.0 out of 5.0 by Chris D DRAINAGE
Clean hotel and friendly staff.
I would not recommend the ground foor as we had a problem with the bath water not draining fast enough when taking a shower.
April 17, 2014
Rated 5.0 out of 5.0 by FlyNavy Clean and comfortable
Room was clean and well equipped, very comfortable and met our needs for an overnight stay very nicely.
Have stayed here several times and always pleased.
Breakfast is always very good and plentiful. We will stay here again the next time we are in the area.
April 15, 2014
Rated 3.0 out of 5.0 by Kgrammie Breakfast
The breakfast lady was fantastic!!!!!! Very cheerful and helpful!!!!
April 2, 2014
Rated 1.0 out of 5.0 by Jim244387rfgpirweufv;oiuh Unhappy getaway
This was a romantic getaway for my wife and I to alone for the weekend and enjoy and relax. The hot tub was a mess could not use that was the sole purpose of our staying at motel. Someone got drunk and threw up in the hot tub.
April 2, 2014
Rated 5.0 out of 5.0 by acvtaylor Great place to stay
Enjoyed our stay, my grandsons loved the indoor pool.
April 1, 2014
Rated 5.0 out of 5.0 by A.M. Clean, secure hotel
This was our fifth stay at the Holiday Inn, Malvern. We continue to use this hotel as a stop over in travel to Texas and the return trip. My Wife and I are very critical of the cleanliness and security of places we stay; the Malvern HI meets and often exceeds our expectations.
March 30, 2014
Rated 1.0 out of 5.0 by JWalt Thin walls and a bed with some kind of plastic
Seemed like they tried to update a country inn. Paper thin walls and uncomfortable bed.
March 24, 2014
Rated 4.0 out of 5.0 by Reeves45 Staff very helpful and courteous,
Bed was comfortable and room clean. We were pleased with our stay.
March 24, 2014
Rated 5.0 out of 5.0 by Julie 1951 outstanding service
Great experience overall with staff and accommodations. You all helped make our girls shopping weekend a fun and relaxing trip.
March 20, 2014
Rated 4.0 out of 5.0 by Texan68 Family Vacation
Centrally located to get to near by attractions.
Rooms were very clean and comfortable.
Only concern was too much chemicals in indoor pool.
Vapors hurt eyes after about in hour in the room.
March 19, 2014
Rated 5.0 out of 5.0 by funtimes525 Friendly Staff
Great Stay for a great price. Staff was very friendly and welcoming and helpful.
March 17, 2014
Rated 4.0 out of 5.0 by traveler to anywhere Friendly Staff
Very friendly staff, easy to talk to and listens well also, seemed to know the "regulars" well and welcomed everyone.
March 11, 2014
Rated 5.0 out of 5.0 by JSPG Wonderful!
Our stay was wonderful, there are really no complaints. The guy at the check in counter (Kyle?) was very very sweet and helpful. He did not hesitate to help/answer questions in any way. I really don't think there could have been a nicer person working. The lady that prepared the breakfast was wonderful also, she was very helpful and courteous. I could not find a complaint about either of these individuals if I tried from our stay. The pillows are the most comfortable pillows I have ever slept on (I even tried finding some like them for home). The bed was really comfortable also.
March 1, 2014
Rated 4.0 out of 5.0 school activities
all was good except for the pull out sofa , alot of springs were missing and the cusion torn , in room 315
February 24, 2014